Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 23,203 complaints for TESLA
TESLA
CYBERTRUCK
(2024) - TRACTION CONTROL SYSTEM
Dec 9, 2024
Incident date: Dec 9, 2024
The contact owns a 2007 Toyota Rav4. The contact stated while driving at various speeds, there was an abnormally loud sound coming from underneath the vehicle. The vehicle was taken to an independent mechanic, where the contact was informed that the sound was coming from the tires. The contact was informed that no issues were found. Additionally, the contact stated that the check engine warning li... Read more
TESLA
CYBERTRUCK
(2024) - POWER TRAIN
Dec 9, 2024
Incident date: Dec 9, 2024
On December 7 2024 I parked the vehicle in a driveway and left the engine running. The vehicle's gear selector was firmly in park and the emergency brake was not set. I sat in the vehicle for a few minutes waiting for my friend. While waiting and the vehicle still in park and still running, I exited the vehicle to adjust the back set. I left the driver door open, and opened the rear driver's side ... Read more
TESLA
CYBERTRUCK
(2024) - VEHICLE SPEED CONTROL
Dec 9, 2024
Incident date: Nov 28, 2024
•What component or system failed or malfunctioned, and is it available for inspection upon request? Unknown •How was your safety or the safety of others put at risk? Van completely shuts down, lights on dashboard shut off, can’t not accelerate or brake, and hazard lights do not turn on. •Has the problem been reproduced or confirmed by a dealer or independent service center? Problem could ... Read more
Incident date: Jul 1, 2024
My insuramce claim is [XXX]. [XXX] afternoon. My car was parked on hill parking lot. I put on drive, was getting ready to leave and go home. Car has no acceleration, start sliding down while i stepped on gas. So I stepped on brake and no brake, car kept sliding downhill and hit another subaru. Nothing worked then I stepped on e brake and saved my life. My car computer has a malfunctioning.This car... Read more
Crash
Incident date: Jul 1, 2024
My insuramce claim is [XXX]. [XXX] afternoon. My car was parked on hill parking lot. I put on drive, was getting ready to leave and go home. Car has no acceleration, start sliding down while i stepped on gas. So I stepped on brake and no brake, car kept sliding downhill and hit another subaru. Nothing worked then I stepped on e brake and saved my life. My car computer has a malfunctioning.This car... Read more
Crash
Incident date: Jul 1, 2024
My insuramce claim is [XXX]. [XXX] afternoon. My car was parked on hill parking lot. I put on drive, was getting ready to leave and go home. Car has no acceleration, start sliding down while i stepped on gas. So I stepped on brake and no brake, car kept sliding downhill and hit another subaru. Nothing worked then I stepped on e brake and saved my life. My car computer has a malfunctioning.This car... Read more
Crash
Incident date: Dec 1, 2024
The contact owns a 2019 Ram 1500. The contact stated that while changing the brakes, there was an abnormal sound coming from the brakes, with an abnormal amount of brake dust accumulating on the wheel. The contact stated that there was an abnormal resistance while driving. The contact stated that the brake pads were extremely hot, causing the back of the pads to be melted onto the piston of the ca... Read more
Incident date: Dec 6, 2024
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to ... Read more
Crash
Incident date: Dec 6, 2024
The lane keeping system on the Lincoln Navigator L is very heavily “right handed”and hugs the right line while cruise control is active. The lane centering over corrects and bounces off of the center line and right hand side lanes on two lane highways. This caused me to strike a mailbox and chase $7k worth damage to repair. The dealership and Lincoln customer service has been inattentive to ... Read more
Crash
Incident date: Dec 7, 2024
There is a clear engine knock. I have a recording of it both on video and audio, my engine performance and gas mileage has gotten worse. I picked up on the sound about 6 weeks ago and called (Mueller Acura), said I would have it checked at the next oil change. The dealer (Mueller Acura of Merrillville) has had my Acura MDX, for two days two weeks ago and for the last 7 days, currently. The didn’... Read more
Incident date: Nov 26, 2024
After taking my vehicle for the hard braking recall, the rear liftgate no longer opens. The door latch is released and I can manually open the door. Once open the door does respond and closes with FOB or close button.
Incident date: Dec 8, 2024
After the car is shut off, the coolant pump will stop with the car but after a min the car will stay off but the coolant pump will kick on. Runs until battery is drained. I do understand there is a feature to circulate the coolant so help mitigate burn/hot spots but this continues until the battery is disconnected by ECU. Then it won't start because the battery is too low. Ongoing issue for the... Read more
Incident date: Dec 8, 2024
For breaks: at 20k miles the steering wheel shakes like crazy when braking, and also the pedals: the rotors are very cheap for being a 0-mile purchase vehicle and Kia does not replace this under warranty. I saw a forum that this is an issue for all owners of this Kia K5 and Kia doesn't care and does not replace them. For Electrical issue: the fuse box melted a couple fuse because I used my rear... Read more
Incident date: Oct 2, 2024
When shifting into park and turning ignition OFF a message appears on dash saying to “shift to park”. Vehicle will shut off but will not then shift, nor will steering will lock AND ignition will NOT shut off. It is unclear if vehicle is actually in Park mode. Vehicle has to be left running for up to several hours before transmission recognizes that it is in park and then ignition will turn off... Read more
Incident date: Oct 2, 2024
When shifting into park and turning ignition OFF a message appears on dash saying to “shift to park”. Vehicle will shut off but will not then shift, nor will steering will lock AND ignition will NOT shut off. It is unclear if vehicle is actually in Park mode. Vehicle has to be left running for up to several hours before transmission recognizes that it is in park and then ignition will turn off... Read more
Incident date: Oct 2, 2024
when in motion, the backseat windows can be lowered and the entire car is subject to the loudest WOOFWOOFWOOF combined with shaking, and excessive vibrating
Incident date: Nov 21, 2024
On 11/25/24 while my daughter was driving my 2021 Trax all of a sudden the engine light came on and my car lost power while lots of smoke began coming out of the exhaust pipe the car started to shake she thankfully made it to the Dealership service department where the codes showed a FUEL TRIM PROBLEM once that problem was serviced my daughter picked the car up drove my car home and the very next ... Read more
Incident date: Nov 21, 2024
At 79,200 mi. metallic grinding noise was coming from rear wheel. Disassembly of rear brake pads on driver side revealed inner brake pad completely worn to the metal backing (no braking material remaining.) An inspection of the pad showed that the manufacturer installed the pad such that the brake pad wear indicator was positioned too far from the pad. The wear indicator never made contact with th... Read more
Incident date: Nov 21, 2024
no incident yet but i have contacted gm several times to come to my home and complete the repair as there website states they will , parts are available but they refused to come out and fix this faulty airbag i . cannot get to dealer myself because of health issues. just letting you know in case my airbag explodes and im not here to tell.
Incident date: Nov 23, 2024
The right and left turn indicator buttons freeze up, and will not operate for indefinite periods. The problem is intermittent, however, the buttons may be frozen for several minutes before the problem clears. I believe the manufacturer is already aware of this problem affecting numerous 2024 model 3 vehicles. I believe this appears as a definite manufacturer design flaw, and does not appear as rea... Read more
Incident date: Nov 23, 2024
The right and left turn indicator buttons freeze up, and will not operate for indefinite periods. The problem is intermittent, however, the buttons may be frozen for several minutes before the problem clears. I believe the manufacturer is already aware of this problem affecting numerous 2024 model 3 vehicles. I believe this appears as a definite manufacturer design flaw, and does not appear as rea... Read more
Incident date: Nov 23, 2024
This issue involves the lock/unlock system: Front passenger door does not respond to lock/unlock command by either approaching the door and/or pressing the remote button. This is a constant problem and is not random. Front drivers door has started doing the same thing but randomly.
Incident date: Dec 6, 2024
There was a leak on the evaporator coil within the AC system for this car. We started having issues with the AC around the 56,500 mile mark ([XXX]). After a couple of rounds of recharging the system with refrigerant and looking for a leak, the repair shop finally found the leak on the evaporator coil system. The repair was recently completed on 10/22/2024 at the cost $4,254.03. This car has roughl... Read more
Incident date: Dec 6, 2024
The rear brakes are gouging the rotors on both wheels. The car has less than 26,000 miles on it. Front brakes are still in excellent condition and and car is having no problem with braking except there is noise. Have not yet talked with anyone at a dealer. There is no indication of any problem except for the noise. However rear brakes and rotors will need to be replaced or braking will become... Read more
Incident date: Dec 6, 2024
This lead to an injury accident which totaled the car. I have documentation stating that the recall was fixed, but after I moved to Germany with the Army, the recall regularly activated the active handling when not needed (e.g parking) but then when we started slipping, the active handling did not engage and we crashed, totaling the car. The airbags did not engage even though the car played pinbal... Read more
Crash
2 injured
Incident date: Nov 30, 2024
FIRE FIRE FIRE Information light came on just saying 12 Volt Battery. I sat in the car letting it idle for about 3 minutes. It began to smoke and then burst into flames. I called 911 got the fire department here but by the time they were here there was not much left. The car essentially burned to the ground and insurance has declared it a total loss. Car was in my driveway, was certainly a da... Read more
Fire
Incident date: Nov 30, 2024
Once my Chevrolet Cruze equipped with the 1.6liter diesel engine and 9T50 transmission reached 120,000 miles it stopped shifting into the 9th speed. I had Jones Chevrolet (local GM dealer) flush the transmission at their request. Apparently the transmission filter is basically impossible to replace unless pulling the transmission out and taking the transmission apart. This problem still exists and... Read more
Incident date: Oct 30, 2024
In January, 2024 I was notified by Honda that the fuel pump module was being recalled and to contact our Honda dealer to have the vehicle repaired at no cost. Unfortunately, for the past twelve months I have been unable to have my vehicle scheduled for repair. I have been to two Honda dealers and we also called Honda headquarters and were told by all three that they're still waiting for the repla... Read more
Incident date: Oct 30, 2024
THIS VEHICLE HAS THE YOKE STEERING WHEEL.Issue is two fold. The right and left turn signal activation in on the face of the wheel and difficult to find since the arrows are not raised so you can feel them. You have to take your eyes off the road to find the left or right turn signal, then if they do not automatically turn off you have to repeat this again to press. Very unsafe and frustrating. Sec... Read more
Incident date: Sep 25, 2024
On 11/2/24, Dashboard was displaying "shift to park" message when car was turned off and in park, ignition button displayed orange. Was advised by service advisor that this is a known Chevrolet issue but no recall issued to date. The fix required a park switch replacement; jumper park switched was installed on 11/7/24.
Incident date: Dec 2, 2024
Intermittent abs and traction control alarm. Very random and can come on without notice. Similar issue to the recall issued in September for the 1500 ram.
Incident date: Dec 7, 2024
Dealership attempting to sell a vehicle with an open recall was more than prepared to let me drive and potentially sell a vehicle with a recall open causing the rear tires to randomly lock up. Made problem known to salesman and said they'd take it off the market. Now, they lowered the price by $2600 as it was previously listed at $25,571, now listed at $22,971. Listing still not down.
Incident date: Dec 7, 2024
Dealership attempting to sell a vehicle with an open recall was more than prepared to let me drive and potentially sell a vehicle with a recall open causing the rear tires to randomly lock up. Made problem known to salesman and said they'd take it off the market. Now, they lowered the price by $2600 as it was previously listed at $25,571, now listed at $22,971. Listing still not down.
Incident date: Dec 7, 2024
Dealership attempting to sell a vehicle with an open recall was more than prepared to let me drive and potentially sell a vehicle with a recall open causing the rear tires to randomly lock up. Made problem known to salesman and said they'd take it off the market. Now, they lowered the price by $2600 as it was previously listed at $25,571, now listed at $22,971. Listing still not down.
Incident date: Dec 7, 2024
Shuddering Issue with Current Vehicle: - Problem: Progressive shuddering during take-off, accelerating, slowing down, and braking uphill.
Incident date: Dec 7, 2024
Abs light is on Confirmed by goldys auto.Huntington wv diagnostic is abs Module no part to repair
Incident date: Dec 7, 2024
Hyundai has absolutely dropped the ball on this Ioniq 5's ICCU and 12V battery issue. After numerous recalls to fix a hardware problem through a series of software fixes that don't work and refusal to give a loaner for loss of use, I would like to pursue a buyback option for this vehicle. On Tuesday, [XXX], I went to Napleton Valley Hyundai in Aurora, IL to complete RECALL CAMPAIGN #272 NHTSA RECA... Read more
Incident date: Dec 7, 2024
multiple errors show up on the dash. I was told it’s dealership, but this is due to a failure of the multipurpose computer in the car. This is the issue that keeps recurring across all their cars of this type that has this unit.
Incident date: Dec 3, 2024
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, there was a loud clanking noise coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the exhaust cap and catalytic converter had failed and needed to be replaced. The vehicle was repaired. The contact stated while dri... Read more
Incident date: Dec 3, 2024
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, there was a loud clanking noise coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the exhaust cap and catalytic converter had failed and needed to be replaced. The vehicle was repaired. The contact stated while dri... Read more
Incident date: Dec 3, 2024
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, there was a loud clanking noise coming from the engine. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed and determined that the exhaust cap and catalytic converter had failed and needed to be replaced. The vehicle was repaired. The contact stated while dri... Read more
Incident date: Dec 6, 2024
I have a previous file for this situation already submitted reference # 11626064. Since that filing I have had an additional occurrence of the same description. I also found a recall for 2021 explorers which sounds to be the same as what I have experienced , below is a reference to the 2021 Explorer recall. [XXX] Please confirm if the recall can be updated to include the 2020. Best Regards [XXX... Read more
Incident date: Dec 6, 2024
The contact owns a 2025 Honda Civic. The contact received notification of NHTSA Campaign Number: 24V763000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Nov 1, 2024
I purchased the Certified Pre-Own 2021 Honda CRV on August 26, 2024. I took it to the Honda Dealership which we purchased it to inspect a noise coming from the passenger front wheel-well. Upon the inspection they noticed the passenger Strut Tower had split open at the weld seam. The Honda dealer claims its due to hitting a pothole and a driver issue. An independent mechanic indicated that does... Read more
Incident date: Nov 1, 2024
I purchased the Certified Pre-Own 2021 Honda CRV on August 26, 2024. I took it to the Honda Dealership which we purchased it to inspect a noise coming from the passenger front wheel-well. Upon the inspection they noticed the passenger Strut Tower had split open at the weld seam. The Honda dealer claims its due to hitting a pothole and a driver issue. An independent mechanic indicated that does... Read more
Incident date: Dec 3, 2024
See attached document for complaint.
Incident date: Dec 3, 2024
The cylinder head cracked while waiting for a light to change at a busy intersection, causing heavy smoke to enter the vehicle through the air vents with the heater on. The smoke filled the car quickly, causing my wife and me to exit the vehicle at the very busy intersection. A local independent service center diagnosed the problem. I was unable to drive the vehicle to the manufacturer for safety ... Read more
Incident date: Dec 3, 2024
Gas smell inside cabin.
Incident date: Nov 22, 2024
Total Brake Failure in 2024 Jeep Grand Cherokee Limited with less than 1800 Miles [XXX] , I was driving my new 2024 Jeep Grand Cherokee Limited, with less than 1800 miles on it, North on [XXX] in St. Michael, MN, traveling at approximately 30+ mph. I had signaled to turn E on [XXX] . I turned on my signal and began moving slightly to the right to get into the right turn lane, depressing my brake... Read more
Incident date: Dec 5, 2024
Power Steering Went out while I was on the Highway. It was all of a sudden, and I had been driving on the highway for at least 2 hours. This caused my steering to be not as controlled, and could have caused a wreck if driving by a less advance and experienced driver. The only time the warning lamp came on was the minute it happened, and when completely out. I had to drive on the highway over an ic... Read more