Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,583 complaints for SUZUKI

Incident date: Apr 11, 2005

MY WIFE'S 2001 SUZUKI XL-7 HAS MADE AN ENGINE NOISE SINCE SHE BOUGHT IT. WE HAD IT SERVICED AT 32,000 MILES FOR A RECALL AND NOTHING WAS SAID BY THE SERVICE DEPARTMENT ( STILL UNDER WARRANTY ) AGAIN AT 64,000 PLUS WE HAD IT SERVICED AND THE SERVICE DEPARTMENT SAID THAT THE VEHICLE NEEDED A NEW TIMING BELT TESIONER PUT ON FOR AROUND $1300.00 DOLLARS. I CALLED THE CUSTOMER SERVICE DEPARTMENT AND THE... Read more

Incident date: Nov 1, 2004

THE REMOTE RADIO CONTROLS DO NOT ALWAYS WORK. DEALER SAID THAT SUZUKI KNOWS ABOUT THE PROBLEM, BUT DID NOT KNOW HOW TO FIX IT. REPAIRS ARE IN THE WORKS.*AK

Incident date: Mar 1, 2005

WHILE BACKING OUT OF A PARKING SPACE, THE VEHICLE SUDDENLY/UNEXPECTEDLY ACCELERATED. THE CONSUMER APPLIED THE BRAKES HARD AND TURNED OFF THE IGNITION SWITCH. THE DEALER WAS NOTIFIED AT THIS TIME. *JB DURING ACCELERATION CRACKED DIFFERENTIAL, DO NOT KNOW WHAT THE CAUSED. MAYBE DEALER DIDN'T FIX PRIOR RECALL WHICH HAD TO DO WITH ACCELERATOR CABLE. VEHICLE WAS REVVING UP, IT'S A GOOD THING CONS... Read more

Incident date: Mar 24, 2005

WHILE DRIVING THE VEHICLE STALLS, AND EXPERIENCES ENGINE FAILURE. THERE IS A RECALL WHICH EXPLAINS WHAT IS HAPPENING WITH THE VEHICLE. RECALL NUMBER 04V396000/ENGINE STALLING. PLEASE PROVIDE ANY FURTHER INFORMATION. ALSO, PLEASE PROVIDE THE CORRECT VEHICLE IDENTIFICATION NUMBER. *NM

Incident date: Sep 1, 2004

WHEN EVER IT RAINS THERE IS A LEAK AT THE TOP OF THE WINDSHIELD ON THE DRIVERS SIDE. THE PREVIOUS OWNER TOOK THE VEHICLE TO THE DEALER BEFORE THE WARRANTY EXPIRED. THE CONSUMER FEELS THAT THE PROBLEM WAS NOT CORRECTED BE CAUSED THE WINDSHIELD STILL LEAKS. *NM

Incident date: Apr 1, 2005

2004 SUZUKI VERONA EXPERIENCING PROBLEMS WITH START UP.*MR THE VEHICLE DID NOT START ON 4 OCCASIONS. THE CONSUMERS WIFE HAD AN ACCIDENT IN THE VEHICLE, AND SUBSEQUENTLY THE CONSUMER SOLD THE VEHICLE AFTER THE REPAIRS WERE MADE. *JB

Crash

Incident date: May 15, 2001

CHECK ENGINE LIGHT CAME ON. MY WIFE BROUGHT IT IN TO ROYAL SUZUKI TUCSON,, ARIZONA REPEATEDLY WHILE STILL UNDER WARRANTY. DEALER KEPT TELLING HER IT WAS HER FAULT FOR NOT CLOSING GAS CAP TIGHTLY ENOUGH. THIS HAPPENED SEVERAL TIMES AT A CHARGE OF $50 , EXTENDED WARRANTY DEDUCTIBLE, EACH TIME. I EVEN BOUGHT A NEW GAS CAP, NO CHANGE. NOW THAT THE WARRANTY EXPIRED, THEY TELL US IT THE FUEL PRESSU... Read more

Incident date: Jan 19, 2005

WHILE DRIVING VEHICLE STARTED TO SLOW DOWN ON ITS OWN, IT WENT FROM 40 MPH TO 5 MPH, COMING TO A COMPLETE STOP. VEHICLE WAS ENGULFED IN FIRE. THE FIRE WAS COMING FROM THE FLOOR OF THE VEHICLE. CONSUMER COMPLAINED TO THE DEALER OF ACCELERATION PROBLEM WITH THE VEHICLE GOING IN A REVERSE MOTION. *AK

Fire

Incident date: Apr 1, 2005

FIRST OF ALL, I AM A MOTHER OF 5 AND DO NOT MISUSE MY VEHICLE. REAR DIFFERENTIAL HAD TO BE REPLACED TWICE . THE FIRST TIME WAS IN MAY 2004. VEHICLE IS CURRENTLY IN THE SHOP FOR THE SAME PROBLEM. ALSO, HAD TO HAVE IT IN 3 TIMES FOR THE KEYLESS ENTRY, 1 TIME TO RESET AIRBAG SENSOR, I HAVE HAD PROBLEMS WITH MY BRAKES SQUEALING. , AND HAD BRAKE FAILURE ONCE, BUT NO ACCIDENT. IN ADDITION, INTERIOR... Read more

Incident date: Apr 1, 2005

Incident date: Jan 9, 2003

PURCHASED A NEW SUZUKI ESTEEM IN 2001. ABOUT 30000 MILES THE KEY BEAGN TO STICK IN THE IGNITION AND YOU COULD NOT TAKE IT OUT. ONCE YOU TURNED THE CAR ON, YOU COULD NOT MOVE INTO PARK. HAVE HAD IT "FIXED" 3 TIMES NOW. THERE IS A LITTLE WHITE BUTTON ON THE INSIDE OF STEERING WHEEL THAT ONCE PUSHED WILL RELEASE THE KEY FROM THE LOCKED POSITION BUT IN ORDER TO GET TO IT YOU MUST TAKE OFF THE COVER.*A... Read more

Incident date: Apr 13, 2004

VEHICLE SHOOK UNCONTROLLABLY SHAKING WHEN DRIVING AT 40 MPH OR LESS. WHEN PURCHASING THE VEHICLE CONSUMER HAD THE TIRES CHANGED AT THE DEALERSHIP, THAT WAS THE FIRST THING SUGGESTED WAS WAS WRONG WITH VEHICLE. SINCE THE TIRES HAD BEEN CHANGED VEHICLE STILL HAS THE SAME PROBLEM.*AK

Incident date: Apr 7, 2005

WHEN APPLYING THE BRAKES A LOUD BANGING SOUND WAS PRODUCED AND THE VEHICLE VEERED TO THE RIGHT. *AK BRAKE GRABS AND PULLS THE CAR OFF THE ROAD TO THE RIGHT. BRAKES SNAP AND POP CAUSING THE CAR TO STOP IN A PECULIAR FASHION. THE CAR NEEDS TO BE RECALLED BEFORE SERIOUS PROBLEMS OCCUR TOTAL BRAKE FAILURE. *BF *NM

Incident date: Sep 6, 2004

I PURCHASED A SUZUKI FORENZA 9/2004. THE MAIN REASON I PURCHASED IT WAS BECAUSE OF THE MPGS. IT WAS SOLD AS 22-28 MPG. I HAVE NOT RECEIVED BETTER THAN 17 MPGS UNDER ANY CONDITIONS!!!! THIS IS NOT EVEN CLOSE. IT IS ALSO A 4 CYLINDER. THE DEALER HAS BEEN NOTIFIED, AND STATED THAT THEY ARE GETTING A LOT OF COMPLAINTS. THEY STATED THE GOVERNMENT FIXES THESE MPG'S-DOESN'T THAT MEAN THEY ARE RESPONSIBLE... Read more

Incident date: Jan 26, 2004

WHILE DRIVING AT ANY SPEED VEHICLE ACCELERATED UNCONTROLLABLY. DRIVER APPLIED THE BRAKES AND THE VEHICLE CONTINUED TO ACCELERATE. VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE THE PROBLEM AT THIS TIME. *AK *BF *NM

Incident date: Apr 6, 2005

WHILE SHIFTING THE TRANSMISSION IT WOULD DOWN SHIFT ON ITS OWN AND THE VEHICLE WOULD STALL. DRIVER WAS ABLE TO RESTART VEHICLE , AND TOOK IT TO THE DEALER FOR INSPECTION. MECHANIC PLACED THE VEHICLE ON A DIAGNOSTIC MACHINE AND NO PROBLEM WAS RECORDED. *AK

Incident date: Mar 14, 2005

OWNED VEHICLE FOR 3 YEARS HAD OIL CHANGES EVERY 3 MONTHS NO PROBLEM TIL ON THE MARCH 14TH, 2005 I WAS DRIVING THROUGH A NEIGHBOR GOING AROUND 10 MPH AND ALL OF THE SUDDEN THE ENGINE MAKES A HORRIBLE NOISE AND STOPS. ALL THE DASHBOARD LIGHTS CAME ON. DID NOT START THE VEHICLE UP. HAD IT TOWED TO A MECHANIC. MECHANIC HAD TROUBLE GETTING IT STARTED AND ONCE HE GOT IT STARTED HE TOLD ME THAT HE DID... Read more

Incident date: Mar 14, 2004

DRIVING AND SUDDENLY ENGINE MAKES A HORRIBLE NOISE AND STOPPED. ALL THE DASHBOARD LIGHT CAMEON, I DID NOT START THE VEHICLE. HAD IT TOWED TO A MECHANIC. ONCE THE MECHANIC GOT IT STARTED HE TOLD ME THAT HE THOUGHT I HAD MAJOR ENGINE PROBLEMS. DECIDED TO HAVE VEHICLE TOWED TO MY NEPHEW'S MECHANIC WHOM I WOULD TRUST, AND THE FOUND THAT THE TIME CHAIN APPARTENTLY JUMPED STOPPED WHICH CAUSED MAJOR E... Read more

Incident date: Sep 20, 2004

NHTSA RECALL CAMPAIGN 04V396000 CONCERNING ENGINE STALLING. AFTER HAVING THE ELECTRONIC CONTROL MODULE REPROGRAMED THE PROBLEM RECURRED. WHILE DRIVING AT ANY SPEED, VEHICLE STALLED. VEHICLE WAS TAKEN BACK TO THE DEALER FOR INSPECTION, BUT MECHANIC COULD NOT DUPLICATE PROBLEM. *AK *BF

Incident date: Mar 21, 2005

WHILE DRIVING 65 MPH CONSMER HEARD A KNOCKING NOISE COMING FROM THE ENGINE. ALSO, IT WAS HARD TO DOWN SHIFT THE GEARS. DEALERSHIP WAS NOTIFED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Incident date: Mar 21, 2005

WHILE DRIVING 65 MPH CONSMER HEARD A KNOCKING NOISE COMING FROM THE ENGINE. ALSO, IT WAS HARD TO DOWN SHIFT THE GEARS. DEALERSHIP WAS NOTIFED, BUT DID NOT RESOLVE THE PROBLEM. *AK

Incident date: Aug 27, 2004

WHILE DRIVING THE CONSUMER'S 2004 SUZUKI VERONA STALLED. *NM *JB

Incident date: Mar 26, 2005

FUEL DOOR FELL OFF AGAIN!!!!

Incident date: Mar 9, 2005

GASOLINE FUEL DOOR FELL OFF FOR NO REASON, AS FAR I CAN TELL, ALL THE HARDWARE THAT WOULD SECURE FUEL DOOR IS STILL THERE. I HAVE SEEN OTHER SUZUKI'S WITH THE SAME THING. *JB

Incident date: Sep 13, 2004

CONSUMER RECEIVED NHTSA RECALL 04V396000F CONCERNING ENGINE STALLING. AFTER TAKING THE VEHICLE TO THE DEALER TWICE VEHICLE STILL STALLED. *AK

Incident date: Mar 25, 2005

DRIVER NOTICED THAT WHILE SHIFTING THE CLUTCH A LOUD WINDING SOUND CAME FROM THE FRONT. THE CLUTCH FAILED. DRIVER HAD THE VEHICLE TOWED TO DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE CLUTCH HOUSING ASSEMBLY BELL UNIT NEEDED TO BE REPLACED. *AK

Incident date: Mar 24, 2005

THE SUZUKI VL1500LC INTRUDER (LC FOR SHORT) HAS A KNOWN PROBLEM WITH ITS FUEL TANK CRACKING RIGHT BEHIND THE FRONT RIGHT MOUNTING BOLT. THIS IS KNOWN TO THE LC COMMUNITY, AND WE ASSUME THAT IT IS KNOWN BY SUZUKI. THE LATTER, HOWEVER, HAS SO FAR NOT DONE ANYTHING TO REMEDY THE SITUATION. YES, THEY WILL REPLACE THE TANK, BUT THE NEW TANK CRACKS IN THE SAME PLACE, SO THAT IS NOT A 'GOOD' FIX. THE TA... Read more

Incident date: Mar 20, 2005

WHILE DRIVING 30 MPH THE BRAKES FAILED, RESULTING IN AN ACCIDENT. CONSUMER CONTACTED THE MANUFACTURER, WHO STATED THAT NOTHING COULD BE DONE UNTIL CONSUMER BROUGHT THE MOTORCYCLE TO THE DEALERSHIP . *AK

Crash

Incident date: Jun 1, 2004

CONSUMER STATED THE SEAT BELT LOCKED IN THE RETRACTOR. CAN'T WEAR THE SEAT BELT WHEN RIDING IN THE BACK SEAT. CONSUMER TO THE VEHICLE TO THE DEALER FOUR TIMES. HOWEVER, THE PROBLEM RECURRED. *AK

Incident date: Mar 3, 2005

I HAVE 2004 SUZUKI VERONA EX WHICH WAS BOUGHT IN OCT 2004, I HAVE HAD PROBLEMS STARTING IT, I HAVE CRANK IT OVER TOW OR THREE TO START IT,ALSO WHEN TRYING TO PASS A OTHER CARS,CAR WILL LOSE POWER,TOOK IT TO THE DEALER, ON MAR 3 2004 THEY CALL SUZUKI AND TOLD THEM TO RUN INSPECT FOR A OIL LEAK. LEAK WAS FOUND CASE #1778-8857 WAS OPENED. THEN RAN COMPRESSION CHECK TO SEE IF CATALYIC COVERTORS WERE D... Read more

Incident date: Mar 3, 2005

Incident date: Jan 20, 2005

FUEL LEAKS ONTO THE ENGINE COMPARTMENT. CONSUMER IS CONCERNED THAT THE MOTORCYCLE WILL CATCH ON FIRE. *AK GAS TANL ROTTED ON THE BOTTOM OF TANK. MOTORCYCLE WAS ONLY SIX YEARS OLD AND GARAGE KEPT. THIS SHOULD NOT HAVE HAPPENED. SUZUKI CLAIMED THERE WAS APROBLEM WITH THIS MODEL, BUT ALSO SAID SUZUKI WAS AWARE OF THE PROBLEM, BUT WILL NOT DO ANYTHING ABOUT IT. *AK

Incident date: Mar 15, 2005

THE PASSENGER SIDE AIR BAG WILL REMAIN OFF WHEN BEING OCCUPIED AFTER THE VEHICLE WAS ALREADY RUNNING. DEALER STATED THEY HAD NO SOLUTION FOR THE PROBLEM. *AK *NM

Incident date: Mar 14, 2005

PURCHASED 2004 SUZUKI VERON LX DEMONSTRATOR WITH 4,000 MI. CAR IS CONSTANTLY STALLING IN TRAFFIC. THIS CREATES A SERIOUS SAFETY HAZARD TO ME AND OTHER MOTORISTS. DEALER MATTHEW SUZUKI CLAIMS THEY CANNOT DUPLICATE THE PROBLEM AND THEREFORE CANNOT FIX THE PROBLEM. CAR CONTINUES TO STALL AND BE A HAZARD TO OPERATE.*AK

Incident date: Jan 23, 2005

2004 SUZUKI VERONA STALLED AFTER STARTING. CAR HESITATES FROM STOPS EVEN AFTER RECALL WAS PERFORMED TO FIX ISSUE WITH ECM.*AK

Incident date: Mar 10, 2005

WHILE DRIVING APPROXIMATELY 40 MPH CONSUMER LOST CONTROL OF VEHICLE. IT THEN SKIDDED AND FLIPPED OVER, HITTING THE FRONT FIRST. UPON IMPACT, AIR BAGS DID NOT DEPLOY.*AK

Crash 1 injured

Incident date: Mar 1, 2003

ABS LIGHT SUDDENLY CAME ON WHILE DRIVING. WHEN TAKEN TO DEALER TO GET INSPECTED THE CAUSE COULD NOT BE DETERMINED.*AK

Incident date: Feb 10, 2005

BECAUSE OF EXCESSIVE USAGE, THE REAR RIGHT SEAT BELT SHREDDED IN HALF. OWNER CONTACTED THE DEALER, WHO INFORMED THE OWNER THAT THE VEHICLE WAS OUT OF WARRANTY, AND OWNER WOULD HAVE TO PAY FOR THE REPAIRS. PROVIDE FURTHER DETAILS.

Incident date: Feb 25, 2005

WHILE DRIVING AT HIGHWAY SPEEDS A LOUD ROARING SOUND WAS HEARD FROM THE ENGINE COMPARTMENT. *AK

Incident date: Dec 1, 2004

UPON ENTERING THE VEHICLE; IF THE PASSENGER WAS NOT SEATED IN THE VEHICLE BEFORE STARTING THE AIR BAG SENSOR WILL NOT ENGAGE. IF THERE IS ANY SLIGHT MOVEMENT IN THE SEAT THE SENSOR WILL DISENGAGE. PLEASE PROVIDE ANY FURTHER INFORMATION.

Incident date: Mar 5, 2005

USING MY CLUTCH OFTEN IN HEAVY TRAFFIC. THE CLUTCH FAILED TO OPERATE CAUSING THE TRANMISSION TO STAY IN GEAR. THE HYDRAULIC FLUID WAS FLUSHED AND CHANGED.*AK

Incident date: Nov 29, 2004

THE VEHICLE'S FUEL LINE RUPTURED. *NM THE CONSUMER REQUEST REIMBURSEMENT FOR THE FAULTY PART AND ALL PARTS REPLACED IN AN EFFORT TO FIND THE CAUSE OF THE FUEL SMELL. *NM

Incident date: Jul 14, 2004

THE CONSUMER'S VEHICLE STALLED WHILE AND RESULTED IN AN ACCIDENT. *NM THE PCM WAS REPLACED. THE REAR BRAKE LIGHTS WOULD NOT TURN OFF. THE STALLING PROBLEM WAS RECURRENT. OTHER PROBLEMS WERE; THE VEHICLE WOULD CUT OFF IN TRAFFIC, THE VEHICLE MADE NOISES WHEN THE A/C WAS ON AND WHEN TURNING RIGHT OR LEFT. *SC THE OIL SEAL, GASKET AND ENGINE ASSEMBLY WAS REPLACED DUE TO EN AN ENGINE KNOC... Read more

Crash

Incident date: Jul 14, 2004

Crash

Incident date: Jul 14, 2004

Crash

Incident date: Jul 14, 2004

Crash

Incident date: Feb 11, 2005

WHILE DRIVING AT 15 MPH AND MAKING A TURN DRIVER TRIED TO ACCELERATE AND THE VEHICLE JUST STOPPED. THE LEFT FRONT CV AXLE CAME OUT OF THE TRANS AXLE. THE CLIP CAME OUT OF THE CV JOINT, CAUSING THE VEHICLE TO BECOME IMMOBILE. OWNER HAD VEHICLE TOWED TO THE DEALERSHIP. *AK

Incident date: Nov 1, 2004

WHILE DRIVING A CLICKING NOISE CAME FROM THE ENGINE. *NM THE CONSUMER INDICATED THAT NEITHER THE ENGINE LIGHT NOR OIL LIGHT ILLUMINATED WHILE THE VEHICLE WAS MAKING NOISE. IT WASN'T UNTIL THE NOISE GOT LOUDER AND THE CONSUMER PULLED OVER THAT THE OIL LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO REQUEST THE CONSUMER'S OIL CHANGE RECORDS. THE CONSUMER PROVIDED THE RECORDS BUT THE D... Read more

Incident date: Feb 24, 2005

THE VEHICLE WAS TRAVELING AT 55 MPH WHEN ALL OF A SUDDEN THE ENGINE SHUT DOWN ON ITS OWN. THE AIR BAG CHECK LIGHT IMMEDIATELY TURNED ON AFTER THIS OCCURRED. MANUFACTURER WILL BE CONTACTED BY CONSUMER. *NM

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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