Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,583 complaints for SUZUKI
Incident date: Nov 25, 2004
DT: THE VEHICLE HAS BEEN IN OVER THE LAST 8-9 MONTHS FOR A METAL TO METAL SOUND IN THE SECONDARY BRAKING SYSTEM. DEALER SAID IT WAS A KNOWN PROBLEM, AND THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. THE CALIPERS ON THE SECONDARY BRAKING SYSTEM THAT OPERATESD THE EMERGENCY PARKING BRAKE IN THE REAR. IF THE PADS DISLODGED IT WOULD CAUSE THE WHEELS TO LOCK UP. THE VEHICLE HAS BEEN INTO TH... Read more
Incident date: Nov 25, 2004
DT: THE VEHICLE HAS BEEN IN OVER THE LAST 8-9 MONTHS FOR A METAL TO METAL SOUND IN THE SECONDARY BRAKING SYSTEM. DEALER SAID IT WAS A KNOWN PROBLEM, AND THERE WAS NOTHING THAT COULD BE DONE ABOUT IT. THE CALIPERS ON THE SECONDARY BRAKING SYSTEM THAT OPERATESD THE EMERGENCY PARKING BRAKE IN THE REAR. IF THE PADS DISLODGED IT WOULD CAUSE THE WHEELS TO LOCK UP. THE VEHICLE HAS BEEN INTO TH... Read more
Incident date: Apr 1, 2005
DT: THE AIR BAG LIGHT BEGAN COMING ON ABOUT TWO MONTHS AGO. ON THE PASSENGER SIDE AIR BAG LIGHT STAYED ON. TODAY WAS THE FOURTH TIME THAT CAR WAS TAKEN TO DEALER TO REPLACE THE PASSENGER SEAT THAT CAUSED THIS LIGHT TO GO OFF FOR A FEW DAYS. THE DIGITAL CLOCK ALSO BEGINS TO FLASH. OWNER WAS TOLD THAT THE AIRBAG COULD DEPLOY WITHOUT IMPACT OR NOT DEPLOY WHEN NEEDED. DEALERSHIP WAS COOPERATING WI... Read more
Incident date: Apr 1, 2005
DT: THE AIR BAG LIGHT BEGAN COMING ON ABOUT TWO MONTHS AGO. ON THE PASSENGER SIDE AIR BAG LIGHT STAYED ON. TODAY WAS THE FOURTH TIME THAT CAR WAS TAKEN TO DEALER TO REPLACE THE PASSENGER SEAT THAT CAUSED THIS LIGHT TO GO OFF FOR A FEW DAYS. THE DIGITAL CLOCK ALSO BEGINS TO FLASH. OWNER WAS TOLD THAT THE AIRBAG COULD DEPLOY WITHOUT IMPACT OR NOT DEPLOY WHEN NEEDED. DEALERSHIP WAS COOPERATING WI... Read more
Incident date: May 19, 2005
2004 SUZUKI AERIO TIRES ARE SUFFERING FROM PREMATURE WEAR. *MR THE CONSUMER WAS WRITING ON THE BEHALF OF HER MOTHER. THE REAR TOE ON THE VEHICLE HAD BEEN ADJUSTED. THE PROBLEM MAY DUE TO A MANUFACTURING AND OR ENGINEERING DEFECT. TSB#0304145 THE CONSUMER REQUESTED REIMBURSEMENT FOR THE EXPENSES ASSOCIATED WITH THE DEFECT. *SC *JB
Incident date: Mar 3, 2005
I WAS PULLING INTO MY GARAGE AND I HAD MY FOOT ON THE BRAKE NOT THE ACCELERATOR PEDAL. THE ENGINE SURGED AND PULLED MY TRUCK INTO THE FRONT WALL OF MY GARAGE RESULTING IN BODY DAMAGE TO THE HOOD AND FRONT BUMPER. AFTER HITTING THE WALL, THE WALL BEING WHAT STOPPED ME, MY TRUCK CAME BACK DOWN TO A NORMAL IDLE. AT THIS POINT, THE BRAKE PEDAL WAS ABLE TO BE PUSHED ALL THE WAY TO THE FLOOR AND AFTER T... Read more
Crash
SUZUKI
GRAND VITARA
(2004) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 15, 2005
Incident date: Apr 15, 2005
DT: CONSUMER NOTICED A PROBLEM WITH BRAKES AT ABOUT 6,000 MILES. THE EMERGENCY BRAKE LIGHT CAME ON. DEALER WOULD NOT FIX THEM UNDER WARRANTY. DEALER SAID THAT BRAKES WENT FROM TEN MILLIMETERS TO FOUR MILLIMETERS. ACCUSED CONSUMER OF RIDING BRAKES. CONSUMER SAID SHE DIDN'T RIDE THE BRAKES. SHE GOT VEHICLE WITH 325 MILES ON IT, AND VEHICLE DID NOT SEEM TO ACCELERATE AT THE RATE IT SHOULD. CONSUM... Read more
Crash
Incident date: Jan 1, 2005
OIL LEAK THAT HAS BEEN A KNOWN ENGINEERING DEFECT AND NOT YET CORRECTED BY SUZUKI
SUZUKI
SUZUKI MOTORCYCLE
(2003) — WHEELS
Jun 13, 2005
Incident date: May 26, 2005
FRONT WHEEL BEARINGS FAILED AT ABOUT 6500 MILES. MOTORCYCLE STARTED LURCHING AND I PULLED OVER TO THE SIDE AND ONE OF THE FRONT WHEEL BEARINGS WAS ALMOST TOTALLY DESTROYED. THERE WASN'T A SCREECHING SOUND OR ANTHING TO WARN ME THAT THE BEARINGS WERE FAILING PRIOR TO THIS. THIS IS A KNOWN PROBLEM TO OWNERS OF THE SUZUKI AF650 BUT SUZUKI HAS NOT ADDRESSED IT. SUZUKI DID REPLACE THE BEARING. INITIALL... Read more
Incident date: Jun 6, 2005
2001 SUZUKI GR.VITARA 25,000 MILES ON ENGINE. TICKING NOISE FROM ENGINE,LOSS OF POWER. SUZUKI STATED TIMING TENSIONER IS THE CAUSE. REPAIRED UNDER EXTENDED WARRANTY 3 TIMES, WITHIN 6 MONTHS. EXTRA COSTS PLACED ON COMSUMER. SUZUKI RECOMMENDED REPLACEMENT OF TIMING CHAINS,AND WOULD NOT COVER THE COST. THE ENGINE FROM WHAT I UNDERSTAND COULD HAVE SEIZED. FIRST REPAIR ON 12-21-04, SECOND ON 03-15-05, ... Read more
Incident date: Jun 2, 2005
THE PASSENGER SIDE AIR BAG IS OFF LIGHT IS ILLUMINATED EVEN IF PASSENGER WEIGHING OVER 100 POUNDS IS SEATED IN FRONT PASSENGER SEAT. SENSOR WILL RESET IF PASSENGER GETS OUT AND CAR IS RESTARTED. DEALER STATES THAT THERE IS NOTHING WRONG AND REFUSES TO FIX SEAT SENSOR.
Incident date: Jul 19, 2004
DT: CONSUMER HAD TO PUT A NEW ENGINE IN THE CAR. THE CHECK ENGINE LIGHT CAME ON BEFORE THEY REPLACED THE ENGINE. THE ENGINE LIGHT CAME ON 4 TIMES ON AFTER THEY REPLACED THE ENGINE. THEY REPLACED SOME OF THE SENSORS. THE CAR WAS JERKING AND CUTTING OFF EVERY NOW AND THEN. THE CONSUMER NOTICED THE CAR WAS RIDING DIFFERENTLY. THE IGNITION HAS A BUZZING SOUND. THEY WERE SUPPOSED TO FIX THE TACHOMETE... Read more
Incident date: Jul 19, 2004
DT: CONSUMER HAD TO PUT A NEW ENGINE IN THE CAR. THE CHECK ENGINE LIGHT CAME ON BEFORE THEY REPLACED THE ENGINE. THE ENGINE LIGHT CAME ON 4 TIMES ON AFTER THEY REPLACED THE ENGINE. THEY REPLACED SOME OF THE SENSORS. THE CAR WAS JERKING AND CUTTING OFF EVERY NOW AND THEN. THE CONSUMER NOTICED THE CAR WAS RIDING DIFFERENTLY. THE IGNITION HAS A BUZZING SOUND. THEY WERE SUPPOSED TO FIX THE TACHOMETE... Read more
Incident date: Jul 19, 2004
DT: CONSUMER HAD TO PUT A NEW ENGINE IN THE CAR. THE CHECK ENGINE LIGHT CAME ON BEFORE THEY REPLACED THE ENGINE. THE ENGINE LIGHT CAME ON 4 TIMES ON AFTER THEY REPLACED THE ENGINE. THEY REPLACED SOME OF THE SENSORS. THE CAR WAS JERKING AND CUTTING OFF EVERY NOW AND THEN. THE CONSUMER NOTICED THE CAR WAS RIDING DIFFERENTLY. THE IGNITION HAS A BUZZING SOUND. THEY WERE SUPPOSED TO FIX THE TACHOMETE... Read more
Incident date: Jul 19, 2004
DT: CONSUMER HAD TO PUT A NEW ENGINE IN THE CAR. THE CHECK ENGINE LIGHT CAME ON BEFORE THEY REPLACED THE ENGINE. THE ENGINE LIGHT CAME ON 4 TIMES ON AFTER THEY REPLACED THE ENGINE. THEY REPLACED SOME OF THE SENSORS. THE CAR WAS JERKING AND CUTTING OFF EVERY NOW AND THEN. THE CONSUMER NOTICED THE CAR WAS RIDING DIFFERENTLY. THE IGNITION HAS A BUZZING SOUND. THEY WERE SUPPOSED TO FIX THE TACHOMETE... Read more
Incident date: Sep 13, 2004
MY 2003 SUZUKI SV1000S MOTORCYCLE HAD AN INTERMITANT TOTAL POWER(ELECTRICAL) FAILURE THAT WOULD RESULT IN THE BIKE COMPLETELY SHUTTING OFF. BIKE WAS BROUGHT TO A LOCAL DEALER AND THEY COULD NOT DUPLICATE THE PROBLEM. THE DEALER REPLACED THE BATTERY UNDER WARRENTY AND ADVISED ME THAT SOMETIMES THE BATTERYS JUST GO BAD. THE BIKE WAS FINE ON THE FEW SHORTER RIDES I TESTED IT ON..THE MOTOR DIDN'T CUT ... Read more
Crash
1 injured
Incident date: Jan 25, 2005
DT: CONSUMER'S VEHICLE REAREND. NOISE COMING FROM THE DRIVETRAIN. CONSUMER TOOK VEHICLE TO DEALER TO BE REPAIRED. DEALER COULD FIND NO PROBLEM , CONSUMER TOOK IT BACK TO THE DEALER AND THE DEALER KEPT THE VEHICLE FOR A WEEK. THEN, DEALER SAID PROBLEM WAS COMING FROM THE FIREWALL OR THE ASHTRAY, THE SECOND TIME, AFTER THE VEHICLE WAS PICKED UP BY THE CONSUMER, DID NOT RECEIVE PAPER WORK, WHE... Read more
Incident date: Jan 25, 2005
DT: CONSUMER'S VEHICLE REAREND. NOISE COMING FROM THE DRIVETRAIN. CONSUMER TOOK VEHICLE TO DEALER TO BE REPAIRED. DEALER COULD FIND NO PROBLEM , CONSUMER TOOK IT BACK TO THE DEALER AND THE DEALER KEPT THE VEHICLE FOR A WEEK. THEN, DEALER SAID PROBLEM WAS COMING FROM THE FIREWALL OR THE ASHTRAY, THE SECOND TIME, AFTER THE VEHICLE WAS PICKED UP BY THE CONSUMER, DID NOT RECEIVE PAPER WORK, WHE... Read more
SUZUKI
GRAND VITARA
(1999) — AIR BAGS:SIDE/WINDOW
Jun 8, 2005
Incident date: Mar 13, 2005
DT: DRIVERS' SIDE AIR BAG DID NOT DEPLOY IN THE EVENT OF AN ACCIDENT WHILE DRIVING 35 MPH. *AK
Crash
2 injured
SUZUKI
GRAND VITARA XL-7
(2003) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
Jun 3, 2005
Incident date: Mar 22, 2003
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
SUZUKI
GRAND VITARA XL-7
(2003) — SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
Jun 3, 2005
Incident date: Mar 22, 2003
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
SUZUKI
GRAND VITARA XL-7
(2003) — SUSPENSION:FRONT:SHOCK ABSORBER
Jun 3, 2005
Incident date: Mar 22, 2003
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
SUZUKI
GRAND VITARA XL-7
(2003) — SUSPENSION:REAR:SHOCK ABSORBER
Jun 3, 2005
Incident date: Mar 22, 2003
DT: THE BRAKES ARE SQUEAKING, AND THE TECHNICIAN CANNOT FIND THE CAUSE OF THE PROBLEM. THE BRAKE PADS WERE REPLACED AND WERE STILL SQUEAKING. THE FRONT SHOCKS WERE REPLACED, BUT THE TECHNICIAN SAID THE REAR SHOCKS NOT WORKING WELL, AND THIS WAS NORMAL. AIR CONDITIONER (A/C) WAS NOT COOLING. THE VEHICLE DOES NOT FEEL SAFE ANYMORE.*AK
Incident date: Nov 21, 2002
DT: THE CONSUMER OWNS A 2002 SUZUKI XL7. VEHICLE HAS WENT THROUGH FOUR SETS OF TIRES WITHIN 45000 MILES. SUZUKI HAD REPLACED ALL FOUR TIRES AND KEPT THE CAR FOR DAYS TRYING TO GET THE CAR TO ALIGN. THE TIRE COMPANY SAYS THAT THE ALIGNMENT IS NOT OUT ENOUGH TO DAMAGE THE TIRES. OTHER PEOPLE HAS HAD THIS PROBLEM AND THERE IS COMPLAINTS ON THE NHTSA WEBSITE THEY HAVE ALSO HEARD OF THE 2003 WITH THE... Read more
SUZUKI
VS1400GL INTRUDER
(2004) — SERVICE BRAKES, HYDRAULIC
Jun 1, 2005
Incident date: May 9, 2005
PURCHASED A NEW 2004 SUZUKI INTRUDER 1400 CC MOTORCYCLE AND HAD A DEFECTIVE/ WARPED FRONT BRAKE ROTOR REPLACED AT 450 MILES. SUZUKI MOTOR COMPANY (MANUFACTUER)STATED BRAKES WERE NOT COVERED UNDER WARRANTY BUT DEALER REPLACED DEFECTIVE ROTOR AND BRAKE PADS AT NO COST TO OWNER.
Incident date: Apr 28, 2004
DT; HAS BEEN HAVING PROBLEMS WITH TIRES. HAS THEM ROTATED EVERY 6 MONTHS. DURING THIS TIME, A KNOT WAS VISIBLE ON THE TIRE. HAD TO HAVE IT REPLACED, DEALER SAID TIRES WERE DRY ROTTING. ACTUALLY WENT TO SEPERATE DEALERS AND THEY BOTH NOTED THE SAME THING IN REGARDS TO THE TIRES DRY ROTTING. NOW HAS TO REPLACE 2 MORE TIRES, THERE IS PLENTY OF TREAD ON TIRES BUT DEALER SAID IF SIDEWALL IS STRUC... Read more
SUZUKI
GRAND VITARA XL-7
(2002) — VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
May 25, 2005
Incident date: Apr 27, 2005
SEE NHTSA CAMPAIGN ID NUMBER : 03V512000 IN DECEMBER 2004 PURCHASED A SUZUKI XL-7 FOR $15,000 CASH WITH 24,000 MILES IN APRIL 2005 I STOPPED AT A STOP SIGN, SIGNALED TO MAKE A LEFT TURN. THE CAR SPUN FROM THE REAR CAUSING IT TO GO OUT OF CONTROL AND INTO A WALL. THE WHOLE FRONT END WAS SMASHED, REPAIRS ARE GOING TO COST ME $9,000 IN DAMAGES. EXPLAINED TO SUZUKI THAT THIS CAR WAS PAID FOR IN CASH... Read more
Crash
Incident date: May 6, 2005
TRUNK POPS UP WHILE DRIVING AND PAINT IS PEELING
Incident date: May 17, 2005
DT: IN MIDDLE OF NIGH,T NO WEATHER PROBLEMS, AND WITHOUT WARNING THE BRAKES FAILED. HAD TO STAND ON BRAKES, AND HAD TO PULL EMERGENCY BRAKE TO STOP. AND WHEN HE GOT OUT HE SAW THE FRONT DRIVERS SIDE WHEEL WELL WAS GLOWING AND SMOKING. BOTH MANUFACTURER AND DEALER SAID IT WAS NOT A DEFECT. CALLER FOLLOWED MAINTENANCE ROUTINE. DEALER FOUND THE BRAKE PADS WERE BAD.*AK
Incident date: May 17, 2005
DT: IN MIDDLE OF NIGH,T NO WEATHER PROBLEMS, AND WITHOUT WARNING THE BRAKES FAILED. HAD TO STAND ON BRAKES, AND HAD TO PULL EMERGENCY BRAKE TO STOP. AND WHEN HE GOT OUT HE SAW THE FRONT DRIVERS SIDE WHEEL WELL WAS GLOWING AND SMOKING. BOTH MANUFACTURER AND DEALER SAID IT WAS NOT A DEFECT. CALLER FOLLOWED MAINTENANCE ROUTINE. DEALER FOUND THE BRAKE PADS WERE BAD.*AK
Incident date: May 1, 2005
12003 SUZUKI 1500 : CONSUMER IS EXPERIENCING A BAD SHAKING VIBRATION IN THE HANDLE BARS WHEN DECELERATING FROM 40 TO 25 MPH.***NO ANSWER REQUIRED***. *MR SLOWING DOWN AND USING THE TURN SIGNAL COULD RESULT IN AN ACCIDENT. THE CONSUMER COULD NOT TAKE HIS HANDS OFF OF THE HANDLE BARS TO SIGNAL A TURN OR STOP. THE CONSUMER WAS INFORMED BY THE MANUFACTURER AND DEALER THAT THE PROBLEM COULD NOT BE... Read more
Incident date: May 1, 2005
CONSUMER WAS RIDING ON THE BACK OF A 2004 SUZUKI INTRUDER 4500 AND HER SHOE HEEL MELTED AS A RESULT OF THE FOOT PEG BEING MOUNTED TOO CLOSE TO THE EXHAUST.*MR THIS HAPPEN WITHIN 20 MILES OF RIDING (2004 SUZUKI VL150054 STREET MOTORCYCLE). *BF *N M
Incident date: Jan 9, 2005
I PURCHASED A NEW 2004 SUZUKI VERONA IN DEC OF 2004. I HAVE A 6 YEAR OLD WHO BY LAW MUST BE IN A BELT POSITIONING BOOSTER SEAT IN THE REAR SEAT. THIS VEHICLE IS COMPLETELY INCOMPATIBLE WITH EVERY BOOSTER SEAT ON THE MARKET. THE REAR "SEAT BITE" IS TOO NARROW AND THE SEAT BELT (RECEIVING END) IS TOO SHORT. I BROUGHT THIS SERIOUS PROBLEM TO THE ATTENTION OF THE DEALERSHIP (HUNTINGTON KIA/SUZUKI ... Read more
Incident date: Jan 9, 2005
I PURCHASED A NEW 2004 SUZUKI VERONA IN DEC OF 2004. I HAVE A 6 YEAR OLD WHO BY LAW MUST BE IN A BELT POSITIONING BOOSTER SEAT IN THE REAR SEAT. THIS VEHICLE IS COMPLETELY INCOMPATIBLE WITH EVERY BOOSTER SEAT ON THE MARKET. THE REAR "SEAT BITE" IS TOO NARROW AND THE SEAT BELT (RECEIVING END) IS TOO SHORT. I BROUGHT THIS SERIOUS PROBLEM TO THE ATTENTION OF THE DEALERSHIP (HUNTINGTON KIA/SUZUKI ... Read more
Incident date: Apr 1, 2005
2005 SUZUKI GSXR 1000 EXPERIENCING PROBLEMS WITH FOOT REST EQUIPMENT. *MR THE LEFT PASSENGER FOOT REST HAD COME LOOSE WITHIN A WEEK OF THE PURCHASE DATE. THE DEALER HAD COME TO THE CONCLUSION THAT THE PART WASN'T ABUSED AND ORDERED ANOTHER FOOT REST AT NO COST TO THE CONSUMER. *SC *JB
SUZUKI
VS1400GL INTRUDER
(2004) — WHEELS
May 16, 2005
Incident date: May 11, 2005
DT CONSUMER STATES THAT HIS MOTORCYCLE IS MAKING A SQUEAKING, SCRUBBING NOISE IN THE FRONT WHEEL. THE BIKE WAS TAKEN TO A SERVICE DEALER, BUT THEY HAVEN'T FOUND THE CAUSE OF THE NOISE. THE SERVICE DEALER DID SAY IT COULD BE DUST OR SOMETHING LIKE THAT. *TT
Incident date: May 15, 2003
DT: CONSUMER HAD CAR FOR 2 YEARS. ABOUT EVERY 5,000 MILES HAD TO CHANGE THE TIRES ON THE FRONT END DUE TO THEM WEARING OUT ON THE INSIDE OF THE TIRES. VEHICLE WAS TAKEN TO DEALER FOR FRONT END ALIGNMENT. FRONT END ALIGNMENT DID CORRECT THE PROBLEM. *TT
Incident date: Mar 28, 2005
DT: RAN OFF THE ROAD GOING ABOUT 25 MPH ONTO THE SIDEWALK. CONSUMER HIT AN ELECTRICAL BOX AND STREET SIGN. THE CAR STOPPED AND THE POLICE AND EMV CAME. THE POLICE STATED THAT THE AIR BAGS DID NOT DEPLOY. CONSUMER WAS TAKEN TO THE HOSPITAL AS A PRECAUTION. CONSUMER DID HAVE PREVIOUS BACK PROBLEMS AND DIDN'T KNOW IF IT WOULD CAUSE MORE PROBLEMS. *TT
Crash
1 injured
Incident date: May 13, 2005
I HAVE HAD A SERIES OF SAFETY CONCERNS INVOLVING A RECALL NOTICE THAT WAS ISSUED DUE TO A DEFECT WHICH EXISTS IN ALL 2004 SUZUKI VERONA PASSENGER CARS. THE ENGINE CONTROL MODULE (ECM) HAS A PROGRAM FAULT WHICH CAUSES THE FUEL TO AIR RATIO TO BECOME TOO LEAN IN SOME CIRCUMSTANCES, RESULTS IN ENGINE STALLING. IF STALLING OCCURS, THIS CAN RESULT IN LOSS OF CONTROL OF THE VEHICLE AND A CRASH COULD O... Read more
SUZUKI
GRAND VITARA
(2000) — LATCHES/LOCKS/LINKAGES
May 12, 2005
Incident date: Apr 18, 2005
CONSUMER LETTER REGARDING THE POOR SALES AND SERVICE ETHICS OF THE SUZUKI DEALERSHIP.***NO ANSWER REQUIRED***. *MR WHEN THE CONSUMER PURCHASED THE VEHICLE THE REMOTE FOR THE DOOR LOCKS DID NOT WORK. A NEW ONE WAS ORDERED WHICH THE CONSUMER HAD TO PAY FOR. THE VEHICLE DID NOT COME WITH AN OWNER'S MANUAL AND THE CONSUMER HAD TO PAY FOR A NEW ONE. THE AIR CONDITIONER DID NOT WORK. WHILE DRIVING ... Read more
SUZUKI
GRAND VITARA
(2000) — EQUIPMENT:APPLIANCE:AIR CONDITIONER
May 12, 2005
Incident date: Apr 18, 2005
CONSUMER LETTER REGARDING THE POOR SALES AND SERVICE ETHICS OF THE SUZUKI DEALERSHIP.***NO ANSWER REQUIRED***. *MR WHEN THE CONSUMER PURCHASED THE VEHICLE THE REMOTE FOR THE DOOR LOCKS DID NOT WORK. A NEW ONE WAS ORDERED WHICH THE CONSUMER HAD TO PAY FOR. THE VEHICLE DID NOT COME WITH AN OWNER'S MANUAL AND THE CONSUMER HAD TO PAY FOR A NEW ONE. THE AIR CONDITIONER DID NOT WORK. WHILE DRIVING ... Read more
SUZUKI
GRAND VITARA
(2000) — WHEELS:LUGS/NUTS/BOLTS/STUDS
May 12, 2005
Incident date: Apr 18, 2005
CONSUMER LETTER REGARDING THE POOR SALES AND SERVICE ETHICS OF THE SUZUKI DEALERSHIP.***NO ANSWER REQUIRED***. *MR WHEN THE CONSUMER PURCHASED THE VEHICLE THE REMOTE FOR THE DOOR LOCKS DID NOT WORK. A NEW ONE WAS ORDERED WHICH THE CONSUMER HAD TO PAY FOR. THE VEHICLE DID NOT COME WITH AN OWNER'S MANUAL AND THE CONSUMER HAD TO PAY FOR A NEW ONE. THE AIR CONDITIONER DID NOT WORK. WHILE DRIVING ... Read more
Incident date: Apr 27, 2005
ON A RAINY WEDNESDAY MORNING, CAME TO A STOP SIGN SIGNALED TO MAKE A LEFT TURN UPON MAKING THE LEFT TURN THE CAR JUST ACCELERATED AND WENT INTO A WALL. CAUSING DAMAGE TO THE FRONT OF THE CAR
Crash
Incident date: Apr 7, 2005
DRIVER'S SEATBELT COMES UNSECURED BY ITSELF--HAS HAPPENED TWICE. HAVE ONLY HAD VEHICLE ABOUT TWO MONTHS. PURCHASED BRAND NEW.
SUZUKI
VERONA
(2004) — ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
May 4, 2005
Incident date: Apr 26, 2005
I RECENTLY PURCHASED A NEW SUZULI VERONA. I WHAD PUT L;ESS THAT 2000 MILES ON THE VEHICLE WHEN THE VEHICLE LOST POWER (WHILE I WAS DRIVING ON THE INTERSTATE). I HAD TO PULL OFF TO THE SIDE OF THE ROAD AND CALL FOR A TOW TRUCK. MY VEHICLE WAS TOWED BACK TO THE DEALER AND UPON THEIR INSPECTION, I HAD A COMPLETE FAILURE OF THE ENGINE WHICH REQUIRED A BRAND NEW ENGINE TO BE PUT IN MY VEHICLE. I HA... Read more
Incident date: Apr 27, 2005
I HAD THE TIRES INSPECTED LESS THAN 3 WEEKS AGO WHEN I HAD MY OIL CHANGED. NO MAJOR TREAD WEAR AND THEY PASSED SITE INSPECTION. I WAS EXITING A CONSTRUCTION ZONE GOING 35 MPH WHEN THE REAR DRIVERS SIDE TIRE BLEW OUT. BY THE TIME I WAS ABLE TO SAFELY LEAVE THE ROAD THERE WAS NOTHING LEFT OF THE TIRE AND I WAS DRIVING ON THE RIM. ON INSPECTION AFTER TIRE WAS CHANGED THE PASSENGER SIDE REAR TIRE ... Read more
SUZUKI
GRAND VITARA XL-7
(2002) — POWER TRAIN:AUTOMATIC TRANSMISSION
May 2, 2005
Incident date: Feb 28, 2005
THE CONSUMER STATED THAT SHE HEARD A SQUEALING SOUND UNDER THE HOOD WHILE MAKING A SHARP RIGHT TURN. OCCASIONALLY AFTER THE SOUND, THE STEERING CONTROL WOULD NOT BE THERE. THE CONSUMER SPOKE TO DEALER, WHO STATED THEY WORKED ON THE TRANSMISSION AND CHANGED THE OIL.
SUZUKI
GRAND VITARA XL-7
(2002) — ENGINE AND ENGINE COOLING:ENGINE
May 2, 2005
Incident date: Feb 28, 2005
THE CONSUMER STATED THAT SHE HEARD A SQUEALING SOUND UNDER THE HOOD WHILE MAKING A SHARP RIGHT TURN. OCCASIONALLY AFTER THE SOUND, THE STEERING CONTROL WOULD NOT BE THERE. THE CONSUMER SPOKE TO DEALER, WHO STATED THEY WORKED ON THE TRANSMISSION AND CHANGED THE OIL.
Incident date: Apr 1, 2005
2003 SUZUKI AERIO ENGINE FAILED DUE TO LACK OF OIL.*MR THE ENGINE FAILED WHILE THE CONSUMERS WIFE WAS DRIVING, WHICH LEFT HER WITHOUT BRAKES. THE MANUFACTURER STATED THE FAILURE WAS DUE TO LACK OF OIL, HOWEVER THE CONSUMER DISAGREED BECAUSE THE CONSUMER HAS ALL OF THE SERVICE RECORDS. (LAWYER ON BEHALF OF CONSUMER). *JB
Incident date: Apr 29, 2005
I HAVE A 2004 SUZUKI VERONA PURCHASED MAY 2004 FROM TAO SUZUKI, FUQUAY VARINA, NC. ALMOST FROM THE START THE VEHICLE HAS HAD A HISTORY OF FREQUENTLY RUNNING ROUGH AND/OR STALLING OUT. A COUPLE OF TIMES I ALMOST GOT HIT BY OTHER VEHICLES AS A RESULT OF THE STALLING. DEALER HAS MADE ADJUSTMENTS TO THE FUEL M IXTURE AND STATED THAT IT SHOULD BE FINE. IT CONTINUES TO OCCASIONALLY RUN ROUGH AND AL... Read more