Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,590 complaints for SUZUKI
Incident date: Feb 20, 2006
LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO... Read more
Incident date: Feb 20, 2006
LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO... Read more
Incident date: Feb 20, 2006
LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO... Read more
Incident date: Feb 20, 2006
LETTER OF COMPLAINT AND FRUSTRATION ON THE POOR QUALITY OF 2003 SUZUKI XL-7 AND SUBSEQUENT PATHETIC LACK OF SERVICE AT THE DEALER. *TS ***NAR*** THE MOLDING ON THE RUNNING BOARDS ON BOTH SIDES OF THE VEHICLE CAME OFF. ALL THE SEAT BELTS EXCEPT FOR THE FRONT DRIVER AND PASSENGER LOCK FOR NO REASON. ONCE LOCKED THE SEAT BELTS CAN NOT BE LOOSENED. THE SEAT BELT HAS TO BE UNBUCKLED THE ALLOWED TO... Read more
Incident date: Jun 8, 2006
DT*: THE CONTACT STATED WHILE DRIVING AN ODOR EMITTED FROM THE VEHICLE AND THE VEHICLE CONSUMED EXCESSIVE FUEL. THIS OCCURRED AT VARIOUS SPEEDS. WHEN THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOR THE RECALL REMEDY REPAIR #06V025000 REGARDING THE FUEL TANK, THE DEALER DETERMINED THE FUEL TANK WAS CRACKED. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MAN... Read more
Incident date: Apr 7, 2006
2004 VERONA'S RIGHT REAR TIRE BLEWOUT. *TS THE VEHICLE SPUN OFF THE RIGHT SIDE OF THE ROAD AND STRUCK THE GUARDRAIL. THE FRONT OF THE VEHICLE SUSTAINED DAMAGE. THE WINDSHIELD WAS CRACKED FROM THE DRIVER'S HEAD IMPACTING IT BUT HE CLAIMED HE WAS NOT HURT. *NM
Incident date: May 26, 2006
ON THE 2003 SUZUKI SV1000S MODELS. THE FUEL ROD INTERNAL TO THE FUEL TANK CAN BREAK AND CAUSE THE THROTTLE TO OPEN & CLOSE RAPIDLY & UNCONTROLLABLY, IN TURN, CAUSING THE MOTORCYCLE TO FALL WHILE LEANING, STALL IN TRAFFIC, SUDDENLY LEAP FORWARD FROM A STOP UPON RELEASING THE CLUTCH OR AT LOW SPEEDS IT CAN SHOOT UPWARD INTO A WHEELIE WITH THE POSSIBILITY OF FLIPPING THE MOTORCYCLE. IT CAN ALSO CAUSE... Read more
Crash
1 injured
SUZUKI
GRAND VITARA
(1999) - AIR BAGS
Jun 6, 2006
Incident date: Jul 22, 1999
DT*: THE CONTACT STATED THE AIRBAG LIGHT IS CONSTANTLY ILLUMINATED. THE DEALERSHIP HAS REPLACED THE AIRBAG SYSTEM MODULE TWICE, BUT THE PROBLEM RETURNED. THE WINDSHIELD WIPERS WERE INOPERATIVE. UPDATED 06/19/06. *JB
Incident date: Apr 4, 2006
MY LOCAL SUZUKI DEALER HAS HAD MY BIKE FOR OVER SIXTY DAYS AND HAS NOT COMPLETED THE RECALL. MY MOTORCYCLE REQUIRED A NEW FUEL TANK THAT SUZUKI DOES NOT HAVE. SUZUKI'S RECALL NOTICE SAID TO COMPLAIN TO YOU IN THIS EVENT. *NM
Incident date: May 31, 2006
DT*: THE CONTACT STATED THE LIGHT BAR ON THE MOTORCYCLE THAT HOLDS THE DRIVING AND BLINKER LIGHTS FRACTURED AND WAS REPLACED. AFTERWARDS, THE BAR FRACTURED AGAIN. THE DEALER DETERMINED THE MOTORCYCLE WAS NO LONGER UNDER WARRANTY.
Incident date: Apr 22, 2006
CAR WILL NOT START AFTER SITTING FOR AWHILE THEY CHANGED THE GAS PUMP BUT THE SAME PROBLEM STILL EXISTS TOOK IT BACK TO THE DEALER AND THEY DON'T KNOW WHAT'S WRONG WITH IT. *JB
Incident date: Jun 1, 2006
DT*: THE CONTACT STATED ON THREE SEPARATE OCCASIONS, THE VEHICLE WOULD NOT START IN THE MORNING WITHOUT THE ACCELERATOR PEDAL BEING PRESSED. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM BUT BELIEVED IT MAY HAVE BEEN A SOFTWARE PROBLEM THAT WAS AGGRAVATED BY THE CLIMATE UPDATED 6/16/2006 - THE DEALER TOOK THE CAR BACK ND GAVE THE CONSUMER FULL CREDIT TOWARDS ANOTHER VEHICLE. *NM
Incident date: Jun 1, 2006
DT*: THE CONTACT STATED ON THREE SEPARATE OCCASIONS, THE VEHICLE WOULD NOT START IN THE MORNING WITHOUT THE ACCELERATOR PEDAL BEING PRESSED. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM BUT BELIEVED IT MAY HAVE BEEN A SOFTWARE PROBLEM THAT WAS AGGRAVATED BY THE CLIMATE UPDATED 6/16/2006 - THE DEALER TOOK THE CAR BACK ND GAVE THE CONSUMER FULL CREDIT TOWARDS ANOTHER VEHICLE. *NM
Incident date: Jun 1, 2006
DT*: THE CONTACT STATED ON THREE SEPARATE OCCASIONS, THE VEHICLE WOULD NOT START IN THE MORNING WITHOUT THE ACCELERATOR PEDAL BEING PRESSED. THE DEALERSHIP WAS UNABLE TO DETERMINE THE PROBLEM BUT BELIEVED IT MAY HAVE BEEN A SOFTWARE PROBLEM THAT WAS AGGRAVATED BY THE CLIMATE UPDATED 6/16/2006 - THE DEALER TOOK THE CAR BACK ND GAVE THE CONSUMER FULL CREDIT TOWARDS ANOTHER VEHICLE. *NM
Incident date: May 30, 2006
MY NEW 2006 SUZUKI M109R WITH LESS THAN 200 MILES ON IT JUST ABOUT FELL OVER ON ME WHILE IT WAS ON THE KICKSTAND. THE PERSON I WAS TALKING TO SAID "LOOK OUT" AND I TURNED AND SAW THE MOTORCYCLE BEGINNING TO LEAN OVER BECAUSE THE KICKSTAND DID NOT STAY ENGAGED. *NM
Incident date: May 28, 2006
INTERIOR LIGHTS DO NOT DIM BELOW HALF BRIGHTNESS. WITH THE WHITE FACE GAUGES ON THE VERONA THIS IS VERY DISTRACTING AT NIGHT. *NM
SUZUKI
GRAND VITARA XL-7
(2002) - ELECTRICAL SYSTEM
May 31, 2006
Incident date: May 25, 2006
STARTED MY VEHICLE AND NOTICED A BURNING SMELL. BACKED OUT OF MY GARAGE AND THE BACK DOOR ARM REST WAS SMOKING. SHUT THE CAR OFF AND PUT OUT FIRE. CALLED THE SUZUKI SHOP AND THEY HAD ME DRIVE IT IN. MY ELECTRICAL WARRANTY WAS EXPIRED. THEY REPLACED FUSE, SWITCH, HANDLE AND WIRE COMP. ON THE REAR DOOR. $561.00 LATER I PICKED UP THE VEHICLE. *NM
Fire
Incident date: May 30, 2006
MY 2006 SUZUKI BOULEVARD M109R MOTORCYCLE FELL OFF OF ITS KICKSTAND WHILE IDLING IN NEUTRAL ON MY LEVEL DRIVEWAY. THE KICKSTAND WAS FULLY EXTENDED WHEN THE INCIDENT OCCURRED. I GOT OFF OF THE MOTORCYCLE AFTER BACKING IT OUT OF THE GARAGE IN ORDER TO CLOSE THE GARAGE DOOR. I WAS APPROXIMATELY FIVE (5) FEET FROM THE BIKE, CLOSING THE GARAGE DOOR (MANUALLY OPERATED). I HAD THE DOOR HALF WAY DOW... Read more
Incident date: Apr 25, 2006
2006 AERIO CHECK ENGINE LIGHT ILLUMINATES. *TS THE DEALER REPLACED SEVERAL COMPONETS IN THE VEHICLE, HOWEVER THE ENGINE LIGHT CONTINUED TO ILLUMINATE. THE CONSUMER STATED THE VEHICLE WAS GETTING POOR FUEL ECONOMY. *JB
Incident date: Apr 25, 2006
2006 AERIO CHECK ENGINE LIGHT ILLUMINATES. *TS THE DEALER REPLACED SEVERAL COMPONETS IN THE VEHICLE, HOWEVER THE ENGINE LIGHT CONTINUED TO ILLUMINATE. THE CONSUMER STATED THE VEHICLE WAS GETTING POOR FUEL ECONOMY. *JB
Incident date: May 23, 2006
DT*: THE CONTACT STATED ON 5 OCCASIONS THE CHECK ENGINE LIGHT ILLUMINATED. THIS HAPPENS AT VARIOUS SPEEDS AND UNDER ANY DRIVING CONDITIONS. WHEN THE CHECK ENGINE LIGHT ILLUMINATES IT DOES NOT AFFECT THE PERFORMANCE OF THE ENGINE. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION THE CHECK ENGINE LIGHT CODE WAS RESET AFTER EACH INCIDENT. ON 3 OCCASIONS THE CHECK ENGINE LIGHT RE ILLUMINATED AF... Read more
Incident date: May 1, 2006
AS PER THE ADVICE OF ANOTHER PERSON, I CHECKED THE IGNITION ELECTRICAL HARNESS. IT WAS BURNT AND READY TO FAIL. SINCE THIS IS A MOTORCYCLE AN IGNITION FAILURE COULD BE DEADLY. LOSS OF POWER IN A TURN WOULD CAUSE A MOTORCYCLE TO CRASH. THE WIRING WAS REPAIRED BY BYPASSING THE HARNESS. THERE ARE NUMEROUS PEOPLE I HAVE BEEN IN CONTACT WITH THAT HAVE EXPERIENCED THE SAME PROBLEM. THERE SHOULD BE... Read more
Incident date: May 18, 2006
DT*: THE CONTACT STATED THERE WERE NO PREVIOUS PROBLEMS WITH THE FUEL SYSTEM. HOWEVER, THERE IS A NHTSA RECALL, #06V025000 ON THE MOTORCYCLE REGARDING THE FUEL SYSTEM. THE PARTS NEEDED TO REPAIR THE VEHICLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.
SUZUKI
GRAND VITARA
(2003) - ELECTRICAL SYSTEM
May 19, 2006
Incident date: May 18, 2006
DT*: THE CONTACT STATED WHILE DRIVING UNDER ANY CONDITIONS OR SPEED, THE BRAKE LIGHTS FAIL DUE TO A BLOWN FUSE. AFTERWARDS WHEN THE VEHICLE IS STOPPED, IT US UNABLE TO BE PLACED INTO THE PARK POSITION UNTIL THE FUSE HAS BEEN REPLACED. THE VEHICLE WAS TAKEN TO DEALER FOR INSPECTION. IT WAS DETERMINED THE ELECTRICAL SYSTEM WAS THE PROBLEM HOWEVER IT IS UNKNOWN WHAT REPAIRS WILL CORRECT THE PROBL... Read more
SUZUKI
GRAND VITARA XL-7
(2002) - FUEL SYSTEM, GASOLINE
May 18, 2006
Incident date: Apr 4, 2006
DAMAGES TO MY SUV BECAUSE THE COMPANY HAVEN'T SENT THE RECALLS FOR MY SUV TO REPLACE SOME PART OF THE SUV. *NM
Incident date: Apr 4, 2006
DAMAGES TO MY SUV BECAUSE THE COMPANY HAVEN'T SENT THE RECALLS FOR MY SUV TO REPLACE SOME PART OF THE SUV. *NM
SUZUKI
GRAND VITARA XL-7
(2002) - SEAT BELTS:REAR/OTHER
May 17, 2006
Incident date: May 15, 2006
I AM SENDING THIS TO YOU SO MAYBE YOU CAN HELP ME. MY HUSBAND AND I PURCHASED A SUZUKI GRAND VITARA XL-7 3 YEARS AGO. MY XL-7 MANUFACTURES DATE IS 4/02. THE BUCKLE THAT SLIDES ON THE SEAT BELTS IS RUBBING ON THE SEAT BELTS AND TEARING MY SEAT BELTS. ALL MY REAR SEAT BELTS ARE RUINED. TWO OF THE ARE COMPLETELY IN HALF AND ONE IS HANGING ON ONLY BY A FEW STRANDS AND THE LAST IS JUST STARTING T... Read more
Incident date: May 10, 2006
DT*: THE CONTACT STATED AFTER THE MOTORCYCLE'S KICKSTAND WAS PUT INTO THE DOWN POSITION IT FELL OVER, RESULTING IN DAMAGE TO THE GAS TANK, CLUTCH HANDLE, AND THE TURN SIGNALS. IT HAPPENED AFTER THE CONTACT LEFT THE MOTORCYCLE PARKED IN A PAVED PARKING LOT FOR JUST A FEW MOMENTS. NEITHER THE MANUFACTURER NOR THE DEALER HAS BEEN CONTACTED. UPDATED ON 05/30/06. AK
Incident date: Mar 6, 2006
IN RESPONSE TO A RECALL ON MY SUZUKI INTRUDER 1500 FOR THE GAS TANK, I TOOK MY MOTORCYCLE TO HAHM MOTORSPORTS, 125 E. BALL RD., ANAHEIM, CA 92805 ON MARCH 6, 2006. YESTERDAY, MAY 9TH, THEY GAVE ME A CALL TO SAY THAT THEY HAD PUT A TEMPORARY PATCH ON IT SO THAT IT WAS SAFE TO RIDE UNTIL THE NEW GAS TANK CAME IN. IT'S BEEN OVER 60 DAYS THAT I'VE BEEN UNABLE TO USE MY MOTORCYCLE AND YET I PAID INSU... Read more
Incident date: May 7, 2006
COMPLAINT NO. 1 THE FUEL LINE OF MY 2004 SUZUKI VERONA BECAME DISCONNECTED, CAUSING ME TO LOSE POWER WHILE I WAS DRIVING AND CAUSING FUEL TO SPILL ON THE ROADWAY. THE PROBLEM WAS ALLEGEDLY FIXED BY FRANKLIN SQUARE SUZUKI. HOWEVER, A FEW MONTHS LATER, THE FUEL LINE AGAIN BECAME DISCONNECTED CAUSING ME TO LOSE POWER WHILE DRIVING AND CAUSING FUEL TO BE SPILLED ON THE ROADWAY. THE PROBLEM WAS FIX... Read more
Incident date: May 7, 2006
COMPLAINT NO. 1 THE FUEL LINE OF MY 2004 SUZUKI VERONA BECAME DISCONNECTED, CAUSING ME TO LOSE POWER WHILE I WAS DRIVING AND CAUSING FUEL TO SPILL ON THE ROADWAY. THE PROBLEM WAS ALLEGEDLY FIXED BY FRANKLIN SQUARE SUZUKI. HOWEVER, A FEW MONTHS LATER, THE FUEL LINE AGAIN BECAME DISCONNECTED CAUSING ME TO LOSE POWER WHILE DRIVING AND CAUSING FUEL TO BE SPILLED ON THE ROADWAY. THE PROBLEM WAS FIX... Read more
SUZUKI
VERONA
(2004) - FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
May 10, 2006
Incident date: May 7, 2006
COMPLAINT NO. 1 THE FUEL LINE OF MY 2004 SUZUKI VERONA BECAME DISCONNECTED, CAUSING ME TO LOSE POWER WHILE I WAS DRIVING AND CAUSING FUEL TO SPILL ON THE ROADWAY. THE PROBLEM WAS ALLEGEDLY FIXED BY FRANKLIN SQUARE SUZUKI. HOWEVER, A FEW MONTHS LATER, THE FUEL LINE AGAIN BECAME DISCONNECTED CAUSING ME TO LOSE POWER WHILE DRIVING AND CAUSING FUEL TO BE SPILLED ON THE ROADWAY. THE PROBLEM WAS FIX... Read more
SUZUKI
GRAND VITARA XL-7
(2005) - LATCHES/LOCKS/LINKAGES:DOORS:LATCH
May 10, 2006
Incident date: May 9, 2006
MY VEHICLE LOCKED AFTER SHUTTING THE BACK PASSENGER DOOR. I JUST PLACED MY SON IN THE CAR SEAT AND BUCKLED HIM. I SHUT THE DOOR AND WALK COMPLETELY AROUND THE CAR TO OPEN FRONT DRIVER'S DOOR. BEFORE I COULD OPEN DOOR, THE VEHICLE LOCKED ITSELF WITH MY SON, KEYS, AND PHONE INSIDE. IT WAS 94 DEGREES OUTSIDE AND HUMID. WE CALLED FOR HELP AND TRIED TO SLIDE ANTENNA IN TO UNLOCK. AFTER CONTACTING THE D... Read more
Incident date: May 9, 2006
THERE IS A FAULTY WIRING HARNESS ON THE IGNITION OF MY 2003 SUZUKI SV1000S MOTORCYCLE. A FEW FRIENDS FOUND THIS PROBLEM AND ONE CRASHED THE BIKE BECAUSE OF THIS PROBLEM. I SIMPLY INSPECTED MY BIKE AFTER HEARING ABOUT THIS PROBLEM AND FOUND THAT THIS WAS THE CASE IN MY IGNITION. THE HARNESS CANNOT SUSTAIN THE CURRENT LOAD AND MELTS, CAUSING THE MOTORCYCLE TO SHUT DOWN. THIS SHOULD BE A RECALL B... Read more
Incident date: Feb 27, 2006
CONSUMER 2005 RENO S USED 35 GALLONS OF GAS IN THE FIRST 688 MILES. THE WINDOW STICKER STATED THAT THE VEHICLE SHOULD RECEIVE 22 MPG CITY AND 30 MPG HIGHWAY. *TS THE VEHICLE GETS ON AVERAGE 19 MPG. THE CONSUMER HAS COMPLAINED TO THE DEALER THREE TIMES. THE DRIVER'S SIDE DOOR WAS OUT OF ALIGNMENT. THE CONSUMER ALSO HAS ISSUES WITH THE VEHICLE'S TRANSMISSION AND EXTERIOR WORKMANSHIP. *NM
Incident date: Feb 27, 2006
CONSUMER 2005 RENO S USED 35 GALLONS OF GAS IN THE FIRST 688 MILES. THE WINDOW STICKER STATED THAT THE VEHICLE SHOULD RECEIVE 22 MPG CITY AND 30 MPG HIGHWAY. *TS THE VEHICLE GETS ON AVERAGE 19 MPG. THE CONSUMER HAS COMPLAINED TO THE DEALER THREE TIMES. THE DRIVER'S SIDE DOOR WAS OUT OF ALIGNMENT. THE CONSUMER ALSO HAS ISSUES WITH THE VEHICLE'S TRANSMISSION AND EXTERIOR WORKMANSHIP. *NM
Incident date: Feb 27, 2006
CONSUMER 2005 RENO S USED 35 GALLONS OF GAS IN THE FIRST 688 MILES. THE WINDOW STICKER STATED THAT THE VEHICLE SHOULD RECEIVE 22 MPG CITY AND 30 MPG HIGHWAY. *TS THE VEHICLE GETS ON AVERAGE 19 MPG. THE CONSUMER HAS COMPLAINED TO THE DEALER THREE TIMES. THE DRIVER'S SIDE DOOR WAS OUT OF ALIGNMENT. THE CONSUMER ALSO HAS ISSUES WITH THE VEHICLE'S TRANSMISSION AND EXTERIOR WORKMANSHIP. *NM
Incident date: May 5, 2006
NOT EVEN A FULL MONTH AFTER PURCHASING A 2006 SUZUKI FORENZA SEDAN, THE CAR DOESN'T START AFTER SITTING JUST OVERNIGHT FOR THE LAST TWO WEEKS THAT I'VE OWNED IT. WHEN I CALLED KEYSTONE MOTORS IN MONTGOMERVILLE, PA, THE MANAGER WAS SMUG AND UNPROFESSIONAL. AND EVEN THOUGH THEY ARE A J.D. POWERS ASSOCIATE WINNER, HE SAID HE DIDN'T CARE ABOUT J.D. POWERS. THEY ARE GOING TO LOOK AT THE CAR, BUT I TOLD... Read more
SUZUKI
FORENZA
(2005) - SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 4, 2006
Incident date: Apr 13, 2006
I BOUGHT A SUZUKI FORENZA 2005 FOR MY MOTHER LAST AUGUST. SHE DROVE THIS CAR FOR 5 MONTHS AND SHE DIDN'T HAVE A SINGLE PROBLEM. IN JANUARY SHE WAS APPROACHING A RED LIGHT AT THE INTERSECTION AND HER CAR WOULD NOT STOP. SHE DROVE THROUGH THE RED LIGHT BUT IT WAS EARLY IN THE MORNING AND THERE WERE NO OTHER CARS ON THE ROAD. SLOWLY HER CAR STOPPED. 2 WEEKS PASSED AND SHE HAD THE SAME PROBLEM. ABOUT ... Read more
Crash
1 injured
Incident date: Mar 4, 2005
"(1)EVENTS LEADING UP TO THE FAILURE" A SLIGHT KNOCKING IN THE ENGINE. IT SOUNDED LIKE THE VALVES NOT BEING ADJUSTED. I TOOK THE BIKE INTO THE DEALERSHIP AND THEY ADJUSTED THE VALVES "(2)FAILURE ANDS ITS CONSEQUENCES". THE KNOCKING CONTINUED AFTER THE VALVE ADJUSTMENT. THE SERVICE MANAGER SAID THAT IT WAS PISTON KNOCK. HE PUT A OVER A HALF A GALLON OF OIL INTO THE ENGINE. THE CRANKCASE ONL... Read more
Incident date: Apr 25, 2006
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON DRY ROADS, THE VEHICLE ACCELERATED WITHOUT WARNING AND WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE VEHICLE WAS TAKEN TO A SERVICE DEALER 5 TIMES WHERE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. THE SUZUKI COMPANY WAS CONSULTED, WHO INFORMED THE CONTACT THAT THERE IS A DIAGNOSTIC TESTING CODE THAT MUST APPEAR WHILE DIAGNOSING THE VEHICLE IN O... Read more
Incident date: Jan 1, 2006
THE 2005 SUZUKI XL-7 IS RAKED DOWN IN THE FRONT SO MUCH SO THAT IT IS VIRTUALLY IMPOSSIBLE TO SEE WHAT IS BEHIND THE VEHICLE (WITHIN 15 FEET OR SO) WHEN BACKING UP. IF A SHORT PERSON OR CHILD WERE WALKING BEHIND THE VEHICLE, THE DRIVER COULD NOT SEE THEM. THIS IS AN ACCIDENT WAITING TO HAPPEN! *NM
Incident date: Apr 22, 2006
SIRS; THE OTHER DAY I WAS DRIVING DOWN THE ROAD AND NOTICED MY DAUGHTER DOING WHAT JUST ABOUT EVERY WOMAN DOES. SHE HAD HER LEGS ON THE DASH BOARD. THEN IT OCCURRED TO ME, IF A DEER OR OTHER CAR POPPED OUT IN FRONT OF US AND I HIT THEM, THE AIR BAG WOULD COME OUT, AND IT WOULD THROW HER LEGS BEHIND HER HEAD. HAVE YOU DONE ANY TEST ON THIS AND HOW MUCH OF AN INJURY SHE COULD OF HAD. I HAVE NE... Read more
SUZUKI
GRAND VITARA
(2006) - SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER
Apr 21, 2006
Incident date: Mar 3, 2006
THIS HAPPENED DAY AFTER WE BOUGHT VEHICLE. VALVE TAPPING COMING FROM MOTOR AT IDLE. RATTLING NOISE FROM ENGINE AT 50 MPH. PASSENGER HEATED SEAT WORKS 10% OF THE TIME. TOOK VEHICLE TO DEALERSHIP GAVE BACK IN ONE HOUR. THE HELP TICKET STATES NEED TO ORDER PART TO HEAT SEAT AND THEY NEED TO CALL TECH SUPPORT TO RESOLVE TAPPING. I TOOK SUV TWO WEEKS AGO I CALL EVERY OTHER DAY. THEY SAY THEY ARE ST... Read more
SUZUKI
GRAND VITARA
(2006) - ENGINE AND ENGINE COOLING:ENGINE
Apr 21, 2006
Incident date: Mar 3, 2006
THIS HAPPENED DAY AFTER WE BOUGHT VEHICLE. VALVE TAPPING COMING FROM MOTOR AT IDLE. RATTLING NOISE FROM ENGINE AT 50 MPH. PASSENGER HEATED SEAT WORKS 10% OF THE TIME. TOOK VEHICLE TO DEALERSHIP GAVE BACK IN ONE HOUR. THE HELP TICKET STATES NEED TO ORDER PART TO HEAT SEAT AND THEY NEED TO CALL TECH SUPPORT TO RESOLVE TAPPING. I TOOK SUV TWO WEEKS AGO I CALL EVERY OTHER DAY. THEY SAY THEY ARE ST... Read more
SUZUKI
DR-Z400S
(2002) - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
Apr 19, 2006
Incident date: Sep 15, 2005
DT*: THE CONTACT STATED WHILE DRIVING OFF ROAD IN WARM WEATHER THE MOTORCYCLE RUNS ROUGH AND THERE IS A GAS SMELL. THE GAS CAP WAS TAKEN OFF OF THE VEHICLE; GASOLINE SPURTED FROM THE GAS TANK. THE DEALER STATED THE MOTORCYCLE NEEDED A VENTED GAS CAP, HOWEVER DUE TO THE MOTORCYCLE BEING OFF ROAD AND STREET LEGAL THERE IS NOT A VENTED GAS CAP AVAILABLE. THE MANUFACTURER HAS NOT BEEN ALERTED.
Incident date: Apr 8, 2006
SUZUKI HAS A RECALL ON THE INTRUDER 1500 GAS TANKS. THEY HAVE MY BIKE NOW BECAUSE THE TANK LEAKS. THEY WON'T GIVE IT BACK AND THERE ISN'T A TIMELINE WHEN THEY WILL HAVE REPLACEMENT TANKS. *NM
Incident date: Apr 17, 2006
I HAVE A 2004 SUZUKI VERONA LX THAT FROM THE DAY I BOUGHT IT THE CRUISE CONTROL WANDERS OR SURGES. IT IS GETTING WORSE WITH AGE. IT WILL VERY AS MUCH AS 10 MPH BACK AND FORTH, BACK AND FORTH UNTIL YOU TURN IT OFF. I HAVE HAD SEVERAL CLOSE CALLS AT BEING REAR ENDED WHEN IT SLOWS DOWN SUDDENLY. I HAVE HAD IT TO 4 DIFFERENT DEALERS AND THEY ALL TELL ME THE SAME THING. THIS IS THE WAY IT IS SUPPOSED T... Read more
Incident date: Feb 3, 2006
DT*: THE CONTACT STATED THE FUEL TANK IS LEAKING. THERE IS A NHTSA RECALL, #06V025000 ON THE MOTORCYCLE REGARDING THE FUEL SYSTEM, GASOLINE: STORAGE: TANK ASSEMBLY. THE PARTS NEEDED TO REPAIR THE MOTORCYCLE ARE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE CONTACT WAS INSTRUCTED NOT TO RIDE THE MOTORCYCLE UNTIL THE PARTS WERE AVAILABLE. THE MANUFACTURER CONFIRMED THE PARTS ARE NOT AVAILABLE.
Incident date: Mar 17, 2006
SAFETY RECALL BY AMERICAN SUZUKI MOTOR CORPORATION; I RECEIVED A NOTICE TO HAVE MY VL1500 INTRUDER INSPECTED AT A DEALER FOR A POSSIBLE FUEL LEAK IN THE GAS TANK ON THIS MODEL, I INQUIRED AT A DEALER WHO WAS THE CLOSEST ONE [50 MILES] IN BARTLESVILLE OK. THEY WOULD NOT MAKE AN APPOINTMENT WITH ME AND SAID THAT I WOULD HAVE TO LEAVE THE BIKE FOR A WEEK. THIS WAS TOTALLY OUT OF REASON . THE FIX I... Read more