Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 6,590 complaints for SUZUKI
SUZUKI
V-STROM 800
(2023) - LATCHES/LOCKS/LINKAGES
Jul 25, 2024
Incident date: Jun 15, 2023
The contact owns a 2022 Chevrolet Silverado 2500. The contact stated that the vehicle was equipped with a multi-flex tailgate. The contact stated that the top tailgate switch failed to unlock the tailgate and did not function as intended. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages). The contact stated th... Read more
Incident date: Jun 1, 2024
#1 I have been completely affected by the KNOWN defect in the Nissan transmissions with the first instance being my on the interstate, 4 hours from home with my child only, and we lost power while driving the interstate. The losing power issue has happened multiple times over the last 5 years and all that I can find online is that Nissan is aware and owners can buy something and have it added to t... Read more
Incident date: Jun 1, 2024
#1 I have been completely affected by the KNOWN defect in the Nissan transmissions with the first instance being my on the interstate, 4 hours from home with my child only, and we lost power while driving the interstate. The losing power issue has happened multiple times over the last 5 years and all that I can find online is that Nissan is aware and owners can buy something and have it added to t... Read more
Incident date: Jun 1, 2024
#1 I have been completely affected by the KNOWN defect in the Nissan transmissions with the first instance being my on the interstate, 4 hours from home with my child only, and we lost power while driving the interstate. The losing power issue has happened multiple times over the last 5 years and all that I can find online is that Nissan is aware and owners can buy something and have it added to t... Read more
Incident date: Jun 6, 2023
The contact owns a 2024 Volkswagen Taos. The contact stated that the vehicle was experiencing electrical failures. The contact stated while driving and slowly coming to a complete stop with her daughter in the front passenger’s seat, the contact felt the brake pedal suddenly traveling further down independently, and the vehicle prematurely came to a stop. Additionally, the radio became excessive... Read more
Incident date: Mar 31, 2024
2024 Ford Maverick with under 3K mileage. ALL 4 tires have visible sidewall buckling on outside & inside. None failed yet but as retire police / dot inspector, I know this is sidewall failure waiting to happen after only a couple thousand miles. Heck the "full size" Atlas 215/60/r17 spare is a totally different size (1.3 inches shorter) which is unusable on front wheel drive axle due to rotational... Read more
Incident date: May 1, 2023
While driving car came to an abrupt stop and stalled. (ABS) Had to engage brake to restart car. Noticed abnormal shifting while driving in NC mountains.
Incident date: May 1, 2023
UNKNOWN - Looked into recall information regarding this vehicle. KBB.COM specified a headlight issue that has not been repaired on my vehicle.
Incident date: Jan 30, 2024
Over the past couple of years the steering wheel has locked. But would reset if turned off and on. The traction light also engaged temporarily and later went off. When I took my vehicle in to the dealership at Blue Springs Mo Ford on [XXX] for service and diagnostic they indicated a sensor and/or steering mechanism needed repair or replaced and the part has been on back order. They would order the... Read more
Incident date: Jan 25, 2024
On [XXX] I was driving my 2013 Kia Soul in the center lane on [XXX] when all of a sudden the whole dashboard panel lit up and then everything went off and the car came to a halt. the engine was dead it would not start nothing would turn on. I had to push my vehicle from the center of the 3 lane highway off to the right side breakdown lane. I had to call AAA to have them tow my car to my mechani... Read more
Incident date: Jan 25, 2024
On [XXX] I was driving my 2013 Kia Soul in the center lane on [XXX] when all of a sudden the whole dashboard panel lit up and then everything went off and the car came to a halt. the engine was dead it would not start nothing would turn on. I had to push my vehicle from the center of the 3 lane highway off to the right side breakdown lane. I had to call AAA to have them tow my car to my mechani... Read more
SUZUKI
V-STROM 800
(2023) - SERVICE BRAKES
Jan 18, 2024
Incident date: Jan 9, 2024
From the very first day I had these brakes pads installed they performed terribly. At low speeds, under 25mph, they would shriek and slightly shake the vehicle; far worse response at higher speeds. I read somewhere online that the remedy for this problem was to "wed" the pads to the existing rotors. So, I performed that as best as I could in a safe and sound manner which resulted in a continuation... Read more
Incident date: Nov 12, 2023
I keep getting a hard transmission shift around 8th gear when cresting a hill and letting off the gas. Ford can’t replicate the issue because it’s intermittent.
Incident date: Oct 1, 2023
The truck currently has 75xxx miles on it. I've had it in at the dealership before for transmission issues. The repairs/fix they did lasted for a while before the same problems came back. It started as rough shifting/jerking. Recently the truck will, when accelerating, jump out of gear completely while indicating on the dash that it is in gear, and the engine will rev up on its own (up to 3500 rpm... Read more
Incident date: Dec 7, 2023
Driver door keypad detacted from pillar. Rear lift gate will not open with button on lift gate, key fob or switch in dash board.
Incident date: Nov 20, 2023
On Wed, Nov 1, 2023, 1:08 PM [XXX] [XXX] > wrote: December's 2nd, 2020 Kia Recall number SC200XM NHTSA Recall # 20V750 Recall Status Incomplete The summary reads that Kia is conducting a safety recall campaign to inspect the engine compartment for fuel, engine oil leaks and or and engine test and make any repairs including engine replacement on all 2012 - 2013 Kia Sorentos. This recall basic... Read more
Incident date: Oct 2, 2023
Seat folds down and ven when someone is in the seat. My son gets crushed constantly by the seat because of the the button. They’re has to be a way that seats don’t fold when someone is sitting in second row. It’s happened several times since we got it.
Incident date: Feb 28, 2023
The contact owns a 2014 Hyundai Sonata. The contact stated that while the vehicle was at an independent mechanic for an oil change, the contact was informed that the engine oil level was low and there were metal shavings in the engine oil. The independent mechanic referred the contact to the dealer for assistance. The vehicle was taken to the dealer, where a second oil change was performed. The de... Read more
SUZUKI
V-STROM 800
(2023) - UNKNOWN OR OTHER
Oct 5, 2023
Incident date: Oct 1, 2023
Sound bar mounting bolts broke while driving. The sound bar fell on my head while driving on the highway.
Incident date: Jul 9, 2023
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 23V263000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not e... Read more
SUZUKI
V-STROM 800
(2023) - ENGINE
Sep 1, 2023
Incident date: Aug 11, 2023
Engine was running rough, and had a check engine light. The code came up as P0302, which is a cylinder 2 misfire code. White smoke coming out of the exhaust. My mechanic confirmed that cylinder 2 had coolant leaking into the chamber and sent me a photo. I called both the dealership and Ford directly. Neither would help, as the car had 94,000 miles and an extended warranty was not purchased. Had th... Read more
Incident date: Aug 14, 2023
My child experience a severe skin reaction after their first 1+ hour car ride in this new seat. It started with hives on his shoulder below the shoulder straps. I am concerned there is a dangerous chemical on this car seat. My child has had no other skin sensitivity issues to any other products. The chemical reaction led to full-body hives and vomiting. My hands feel mildly irritated after rubbin... Read more
1 injured
Incident date: Jul 1, 2022
My front left drivers side door wouldnt close, I noticed the spot welds holding the door strap component in place had broke free and was now being pushed into the door shell. I took my car to the dealership and they said it is not covered. I have since looked on line, on how to repair this defect and see this is a known issue to the make and model year of my vehicle.
Incident date: Mar 17, 2023
excessive oil consumption. it has been confirmed by valvoline instant oil change center. after an oil change, round 600 miles the oil is to be checked and topped off completely because the reservoir is bone dry. can not make it a complete 3,000 miles until the next oil change. the oil has to be topped off at least 2-3 times until the next oil change. there are no warning lamps, messages, or other ... Read more
Incident date: Mar 17, 2023
excessive oil consumption. it has been confirmed by valvoline instant oil change center. after an oil change, round 600 miles the oil is to be checked and topped off completely because the reservoir is bone dry. can not make it a complete 3,000 miles until the next oil change. the oil has to be topped off at least 2-3 times until the next oil change. there are no warning lamps, messages, or other ... Read more
Incident date: Mar 17, 2023
I noticed that the steering column was making a noise right after Hyunda replaced the defective motor. Car was leaking fluids and engine light came on. Benson Hyundai had the car towed. I mentioned that the steering did not feel right and I was concerned. They evaluated and said the mid steering shaft needed to be replaced. I noticed this was an issue with earlier models but did not see anything ... Read more
Incident date: May 5, 2023
The fuel guage hits empty after only 3 gallons with a 5gal tank, did not do this when I first bought it, started after about 1200 miles on a long road trip. The TFT resets on its own, mileage for a tank will read for instance 22mi. when it should be 140-ish. It has reset while riding and on occasion between turning off ignition and restarting. At what point does this affect the automatic trans... Read more
Incident date: May 23, 2023
I had the Emergency Brake Module replaced in Nov 2020 at a cost of over $900, plus a rental car for 2 weeks. Yesterday, 05/28/23, my emergency brake started setting itself AGAIN, plus the dash shows same error codes as before. Being a holiday weekend, I took it to the only place that was open. They cannot fix it. It requires the dealer. It’s the same issue as before. The emergency parking brak... Read more
Incident date: Mar 21, 2023
Car is stalling and check charge system is popping up on dash . There is a recall for these problems on other accords
Incident date: Apr 3, 2023
Camshaft Sensors keep going bad. I just replace both sensors last year cost me over $500 and now I'm getting a readout that its bad again. Check engine light has been coming on & off intermittently ever since. vehicle only has 881 miles on it. it was hardly driven.
Incident date: Apr 3, 2023
The contact owns a 2015 Chevrolet Camaro. The contact stated while driving 40 MPH, the speakers began to provide an abnormal noise and the radio was turning on and off intermittently. The contact stated while downshifting to another gear and making a left turn, the turning chime did not go off and the air conditioner began to turn off and on intermittently. The contact stated no warning light was ... Read more
Incident date: Apr 3, 2023
Previous models (2010) had a recall on the breaks system not this VIN number. ABS Actuator is malfunctioning, is the same system as 2010 that had a recall on it. I have two kids in the car when it stopped working without warning. A safety recall must take effect, my car only has 82000 miles on it.
SUZUKI
GRAND VITARA
(2006) - POWER TRAIN
Apr 1, 2023
Incident date: Mar 15, 2022
After 10000 miles my transmission is shifting erratically, especially in the morning
SUZUKI
GRAND VITARA
(2006) - SERVICE BRAKES
Apr 1, 2023
Incident date: Mar 15, 2022
The left rear brake caliper broke off and was hanging next to the wheel. The brake fluid was leaking and had leaked out. it is available for inspection. This occurred while driving home from an errand. Had it occurred earlier on a steep hill down the mountain, the results would have been catastrophic, probably resulting in loss of life. The vehicle has yet to be inspected by the manufacturer but ... Read more
SUZUKI
GRAND VITARA
(2006) - STEERING
Apr 1, 2023
Incident date: Mar 15, 2022
A few months after purchase, I was backing out of a parking area into the highway, and the steering froze. I forced the wheel to turn and attributed the incident to having inadvertently turned on a safety feature. I began noticing, then, that the steering seemed to "almost stick" when I drove more than 40-45 mph. I do not lose complete steering control, but steering seems stilted, especially wh... Read more
Incident date: Oct 1, 2021
Without any warning or warning lights the electronic power steering system failed, and the turn signal will not remain on unless held manually (new problem that started when the power steering failed). It is very hard to turn without it, and I am a strong man, it's nearly impossible to turn with one hand so the turn signal can also be operated. Only 39000 miles on the vehicle.
SUZUKI
GSX-S1000GT
(2022) - ENGINE
Mar 6, 2023
Incident date: Oct 20, 2022
There have been wide-spread reports & complaints with Audi A4's starting in 2009. Audi settled a class-action lawsuit in 2015 but it only covered vehicles madein 2009-2011. If you look at any Audi owner blog or any car blog you'll find thousands of complaints about excessive oil consumption resulting in owners needing to replace pistons. In my case, I was given an estimate to replace pistons & ti... Read more
Incident date: Aug 5, 2022
The contact's fiancé owns a 2004 Suzuki Verona. The contact stated that on multiple occasions after starting the vehicle, the engine was lagging and then revved inadvertently. The contact also stated that while driving at various speeds and coming to a stop at a red light or stop sign, the vehicle stalled and lost motive power on multiple occasions. The vehicle was able to be restarted. Additiona... Read more
Incident date: Aug 5, 2022
The contact's fiancé owns a 2004 Suzuki Verona. The contact stated that on multiple occasions after starting the vehicle, the engine was lagging and then revved inadvertently. The contact also stated that while driving at various speeds and coming to a stop at a red light or stop sign, the vehicle stalled and lost motive power on multiple occasions. The vehicle was able to be restarted. Additiona... Read more
Incident date: Nov 1, 2022
Cushion was change and diagnostic still shows like cushion wasn't changed
Incident date: Oct 19, 2022
The vehicle goes in the limp mode while accelerating uphill. At one occasion it went into the limp mode and stalled, very unsafe for highway. Turing it off and restarting needed. The transmission has issues that hasn't been addressed by the manufacturer.
Incident date: Aug 27, 2022
There is/are recalls on this vehicle regarding the fuel tank and vacuum lines on the fuel filler neck assembly, which causes check engine warnings that indicate "evap emissions" readouts, leaks during refills, interior gas fumes, and potential explosions. This car is currently leaking fuel during refills (and only during refills), has frequent interior gas fumes, and is also having check engine li... Read more
Incident date: Jan 5, 2022
Every neutral safety switch made for this vehicle is faulty be driving down the road it'll switch from drive to neutral or any other gear I've had it go into reverse while going 50 mph down the road I've replaced this part five times still have same problem part works for about a month then goes out. Other times transmission won't even go into drive have to screw with shifter to get it to go into ... Read more
Incident date: Jan 5, 2022
Every neutral safety switch made for this vehicle is faulty be driving down the road it'll switch from drive to neutral or any other gear I've had it go into reverse while going 50 mph down the road I've replaced this part five times still have same problem part works for about a month then goes out. Other times transmission won't even go into drive have to screw with shifter to get it to go into ... Read more
Incident date: Jan 5, 2022
Every neutral safety switch made for this vehicle is faulty be driving down the road it'll switch from drive to neutral or any other gear I've had it go into reverse while going 50 mph down the road I've replaced this part five times still have same problem part works for about a month then goes out. Other times transmission won't even go into drive have to screw with shifter to get it to go into ... Read more
Incident date: Sep 1, 2022
Suzuki has inadequately lubricated the front and rear gears on the driveshaft, and has neglected to provide information regarding this lubrication in any of their service literature. The splines wear out completely along with a large amount of internal rust. This could lead to a sudden loss of power to the rear wheel. Researching the problem further, this appears to be a problem with Suzuki Bou... Read more
Incident date: Aug 8, 2022
The contact owns a 2007 Suzuki GSX-R750. The contact stated while riding approximately 60 MPH, the motorcycle seized with both wheels unable to operate as needed. There were no warning lights illuminated. The contact turned off and restarted the motorcycle. The contact changed the brakes, and brake fluid; however, the failure reoccurred. The motorcycle was not diagnosed or repaired. The manufactur... Read more
Incident date: Jul 16, 2022
The contact owns a 2003 Suzuki XL7. The contact stated while driving approximately 10 MPH, the vehicle lost motive power and stalled. The contact stated that the failure was intermittent. The failure also occurred right after starting the vehicle. During the failure, the vehicle lost braking and power steering functionality. The contact stated that the vehicle coasted to a stop and she was able to... Read more
Incident date: Jul 16, 2022
The contact owns a 2003 Suzuki XL7. The contact stated while driving approximately 10 MPH, the vehicle lost motive power and stalled. The contact stated that the failure was intermittent. The failure also occurred right after starting the vehicle. During the failure, the vehicle lost braking and power steering functionality. The contact stated that the vehicle coasted to a stop and she was able to... Read more
Incident date: Jul 31, 2022
My VIN number is [XXX]. A recall was issued for Suzuki Vstrom. The recall was issued for 2012-2016 Suzuki V-Strom 650 stator due to a wiring issue. The wire burns. The problem is that the 2008 model has the same stator rectifier system. The part numbers are identical and feature the same wiring. My stator currently went bad at 42,000 miles. K8, 32101-17G12, 32800-47H00 K12, 32101-17G12, 32... Read more
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