Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,590 complaints for SUZUKI

Incident date: Jun 1, 2001

CONSUMER RECEIVED NOTIFICATION THAT VEHICLE WAS AFFECTED BY RECALL 01V146000. HOWEVER, DEALERSHIP HAS BEEN UNABLE TO OBTAIN COMPONENTS FROM MANUFACTURER TO CORRECT THE DEFECT. *AK *SLC

Incident date: Jun 1, 2001

WARRANTY CALLS FOR 6 YEAR REPLACEMENT. DUNLOP CLAIMS 4 BUT THEY SAID THE TIRES WERE SOLD TO THE MANUFACTURER (SUZUKI)EARLIER. *AK (DOT NUMBER: 7446-7466 TIRESIZE: 130 /90-16)

Incident date: Nov 7, 2001

CONSUMER RECEIVED RECALL NOTICE 01V146000 IN JUNE. CONTACTED DEALERSHIP. WAS INFORMED BY SERVICE MANAGER THAT NO PARTS WERE DELIVERED, NOR WERE THEY AVAILABLE.*AK

Incident date: Aug 1, 2001

AIR BAG LIGHT STAYS ILLUMINATED WHILE DRIVING. DEALER HAS BEEN NOTIFIED, AND HAS INFORMED CONSUMER THAT PARTS WERE ON BACK ORDER, PARTS HAVE BEEN BACK ORDERED FOR THREE MONTHS. PLEASE PROVIDE ADDITIONAL INOFORMATION. *AK

Incident date: Dec 15, 1998

COMPUTER FOR AIR BAG SYSTEM HAS TOTALLY FAILED AT 12,000 MILE. DEALER/MANUFACTURER WERE NOTIFIED, AND INFORMED CONSUMER THAT IT WAS NOT UNDER A WARRANTY / RECALL. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER. *AK

Incident date: Jul 13, 2001

RECALL 01 F 011 000/FUEL PIPE: DEALER , WEST VALLEY CITY SUZUKI MOTORS; WEST VALLEY CITY, UT; PHONE# 801/967-9696 UNABLE TO HONOR RECALL BECAUSE PARTS WERE UNAVAILABLE. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION CONCERNING THIS MATTER.*AK

Incident date: Jul 1, 2000

BOTH FRONT AND REAR BRAKES ARE NOT WORKING, THEY WEAR OUT PREMATURALLY, 5500 MILES OF PADS ON REAR DISK (DISK SCORED) AND ONLY 11000 OFF FRONT.

Incident date: Aug 1, 2001

01 F 011 000/FUEL PIPE: UNABLE TO GET A PROPER SCHEDULE FROM DEALER; FEDERAL HIGHWAY SUZUKI; DENVER, CO; PHONE# 303/404-6500, SO THEY COULD HONOR RECALL. *AK *SLC

Incident date: Oct 31, 2001

WHILE DRIVING 20 MPH AND SHIFTING TO SECOND GEAR, SEAT BACK OF DRIVER'S SEAT BROKE.*AK *JB

MOTORCYCLE BACKFIRES SEVERELY, DEALER ASSURED CONSUMER THIS COULD BE TAKEN CARE OF BY A CARBURETOR ADJUSTMENT, CONSUMER WAS ALSO TOLD THAT IN SOME CASES THIS CAN NOT BE FIXED, DEALER WAS TRYING TO REMEDY PROBLEM BY INSTALLING A PAR VALVE, HOWEVER THE PART HAS BEEN ORDERED, CONSUMER HAS PAID SHIPPING CHARGES, AND CONSUMER HAS NOT HEARD FROM THE DEALER. *SLC

HANDLEBARS WERE ADJUSTED SO THEY WOULD NO LONGER HIT THE TANK AT LOCK. *SLC

CONSUMER STATES AIR CONDITION IS INOPERATIVE AND HAS BEEN WAITING SINCE THE SPRING TO RECEIVE THE PART, HOWEVER CONSUMER RECEIVED A RECALL NOTIFICATION REGARDING THE AIR CONDITION AND WAS INFORMED THAT THE PART WAS NOT AVAILABLE.*YH

Incident date: Jun 1, 2001

CONSUMER CONTACTED DEALER FOR RECALL 01V146000 CONCERNING FUEL REGULATOR. BUT, WAS UNABLE TO DO REPAIRS DUE TO LACK OF PARTS. *AK *YD

Incident date: Jan 1, 2001

BRAKE ROTORS WERE WARPED DUE TO OVERHEATING. HAD TO RESURFACE ROTORS EVERY FEW THOUSAND MILES, DEALERSHIP WAS AWARE OF THE PROBLEM. *JB

Incident date: Apr 1, 2001

THE AIR CONDITION WAS NOT FUNCTIONING PROPERLY, CONSUMER WAS INFORMED THAT A REPLACEMENT HOSE WAS NEEDED AND THAT THE PART WOULD NOT BE AVAILABLE UNTIL THE END OF JUNE, AND WAS NOT AVAILABLE ANY WHERE IN THE UNITED STATES.*JB

Incident date: Sep 1, 2000

OUTSIDE DOOR HANDLES , BEING PLASTIC, KEEP BREAKING AND YOU CAN'T GET IN THE CAR.

Incident date: Oct 1, 2001

ALL 4 TIRES ARE CUPPED, TIRES HAVE BEEN ROTATED SEVERAL TIMES PRIOR TO MY PURCHASE AS PER BRIDGESTONE DEALER, SUSUKI DEALER SAYS THIS IS NORMAL FOR THE VEHICLE AND THEY (BRIDGESTONE AND SUSUKI KNOW OF IT). SEVERAL NEIGHBORS HAVE THE SAME VEHICLE, DIFFERENT YEAR ,1999 AND 2001 AND DONOT HAVE THIS PROBLEM. (TIRESIZE: 235/60R16)

Incident date: May 29, 2001

RECALL 01 F 011 000/FUEL PIPE: DEALER ; BILL FRANK AUTOMOTORS,INC; SOUTH BEND, IN; PHONE# 219/277-5800 WAS UNABLE TO HONOR RECALL BECAUSE OF NO PARTS AVAILABLE WHEN CONTACTED. SEEKING HELP NHTSA IN THIS MATTER. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION ON THIS MATTER. *AK

Incident date: Jan 1, 1999

DURING OPERATION OF VEHICLE IN WET/RAINY CONDITIONS AND WHILE MAKING A LEFT OR RIGHT TURN, TRANSMISSION WILL JUMP OUT OF 4-WHEEL DRIVE INTO 2-WHEEL DRIVE UNEXPECTEDLY. DEALERSHIP INFORMED CONSUMER THIS WAS NORMAL. CONSUMER FEELS VEHICLE IS UNSAFE IN HEAVY WEATHER CONDITIONS DUE TO THE WEIGHT DISTRIBUTION AND LACK OF STABILITY WHEN VEHICLE IS IN 4-WHEEL DRIVE. *AK *TT

Incident date: Jun 15, 2001

CONSUMER RECEIVED NHTSA RECALL NOTICE 01V146000/MANUFACTURER'S RECALL X4 IN JUNE AND HAS CALLED DEALER WEEKLY ABOUT PARTS. DEALER STATED NO PARTS HAVE COME IN. DEALER ADVISED CONSUMER TO CALL TWICE WEEKLY ABOUT PARTS. DIDN'T KNOW WHEN PARTS WILL BE IN. *AK *SLC

Incident date: Oct 1, 2001

CONSUMER WAS TAKING MOTORCYCLE APART AND NOTICED THAT THERE WAS A CRACK NEAR THE FRAME, IT WAS LIKE THAT IN THREE SPOTS. DEALERSHIP WAS AWARE OF PROBLEM. *AK

Incident date: Sep 1, 2001

FRONT END OF VEHICLE VIOLENTLY SHAKES WHEN VEHICLE IS DRIVEN OVER 45 MPH. DEALER HAS BEEN CONTACTED FOR THIS PROBLEM, BUT REFUSES TO REPAIR VEHICLE. PLEASE PROVIDE FURTHER DETAILS. *AK

Incident date: Jul 25, 2001

CONSUMER RECEIVED RECALL 01V146000 NOTICE. HOWEVER, DEALERSHIP HAS INFORMED CONSUMER THAT PARTS WERE NOT AVAILABLE FROM MANUFACTURER TO CORRECT DEFECT. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Incident date: Jun 1, 2001

SUZUKI STATED THAT THEY HAVE NO RECORD OF THE PARTS BEING DEFECTIVE. I HAVE FOUND LOTS OF OTHER PEAPLE WHO HAVE HAD THE SAME PROBLEMS WITH THEIR BIKES ON THE INTERNET. ALLMOST EVERY ONE WHO I MEET WITH A 2000 OR NEWER MODEL GSXR 750 OR GSXR 1000 HAS HAD SOME TROUBLE WITH THE TRANSMISSION.*AK

RECALL SAYS CAM CHAIN ADJUSTER ON THE ENGINE NEEDS TO BE CHANGED, DUE TO LOCKING UP THE ENGINE.

Incident date: Jul 1, 2001

CONSUMER RECEIVED NOTIFICATION FOR RECALL 01V146000/ FUEL PIPE: FUEL HOSE. HOWEVER, DEALERSHIP HAS INFORMED CONSUMER THAT COMPONENT NEEDED TO CORRECT DEFECT WAS NOT AVAILABLE FROM MANUFACTURER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Crash

Incident date: Aug 1, 2001

CONSUMER RECEIVED NOTIFICATION THAT VEHICLE WAS INCLUDED IN RECALL 01V146000. DEALERSHIP HAS INFORMED CONSUMER THAT COMPONENTS TO CORRECT DEFECT ARE NOT AVAILABLE. NO TIME FRAME HAS BEEN GIVEN AS TO WHEN THE PARTS WILL BE AVAILABLE. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Incident date: Sep 5, 2001

WHILE RIDING MOTORCYCLE IN A PARKING LOT CONSUMER LOOKED AND SAW IT WAS ON FIRE. TOOK MOTORCYCLE TO DEALER , AND THEY CALLED SOMEONE TO TAKE PICTURES. TOLD CONSUMER THAT THEIR INSURANCE COMPANY SHOULD TAKE CARE OF THE DAMAGE. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

Fire

Incident date: Jul 10, 2001

NHTSA RECALL 01V146000/ MANUFACTURERS RECALL X4, CONSUMER CALLED DEALER CONCERNING RECALL REPAIRS, DEALER HAD NOT RECEIVED PARTS, AND DID NOT KNOW WHEN PARTS WILL COME IN. *AK CONSUMER WAS INFORMED ON SEPT 26,2001 THE PARTS WOULD BE IN THE FIRST WEEK OF OCTOBER.*SLC

Incident date: Jun 11, 2001

CONSUMER RECEIVED RECALL NOTICE 01V146000/ MANUFACTURERS X4 LETTER, CONSUMER CALLED DEALER WHERE SHE PURCHASED VEHICLE, BUT DEALER HAD NOT PARTS TO DO RECALL REPAIRS, CONSUMER CALLED ANOTHER DEALER, AND THAT DEALER ORDERED PARTS BUT, STATED THAT IT WILL TAKE 2 OR 3 WEEKS TO GET PARTS, CONSUMER CALLED DEALER ABOUT PARTS, AND DEALER STATED HAD NOT GOTTEN PARTS, AND DID NOT KNOW REASON WHY.*AK *NLM

Incident date: Nov 1, 1999

VEHICLE STALLS AT ANY SPEED/ANY TIME. TAKEN TO DEALER NUMEROUS TIMES, CANNOT REMEDY. CONSUMER TOOK VEHICLE TO 2 OTHER DEALERS, COULD NOT REMEDY PROBLEM. *AK CONSUMER STATES THE PROBLEM IS WITH VALVE AND VALVE STEM. *JB

Incident date: Nov 1, 1999

Incident date: Aug 1, 2001

I HAVE BEEN WITHOUT AIR CONDITIONING FOR OVER A MONTH NOW. THE CONDINSER FOR THE SYSTEM IS SUPPOSIDLY ON BACK ORDER; HOWEVER, NEITHER THE DEALER OR THE MANUFACTURE WILL PROVIDE ALTERNATE TRANSPORTATION. I LIVE IN AN ARE WHERE THE TEMPERATURE IS IN THE 90'S TO 100'S, AND HAVE GOTTEN HEAT EXHAUSTION ON THE FREEWAY CAUSING A SCARY SITUATION. I AM VERY UNHAPPY.

1 injured

Incident date: Sep 10, 2001

THE VEHICLE SLIPS OUT OF 4TH AND 5TH GEARS UNDER POWER, IE: PASSING, NEGOTIATING TIGHT TURNS, AND CLIMBING HILLS. WE KNOW THIS TO BE A PROBLEM ON AT LEAST ONE OTHER MOTORCYLE OF THE SAME MAKE AND MODEL, WITH APPROXIMATELY THE SAME MILES.

Incident date: Jun 1, 2001

PARTS WERE STILL NOT AVAILABLE FOR RECALLS 01F011000 AND 01V146000 CONCERNING FUEL PIPE/HOSE. PLEAESE PROVIDE ANY FURTHER INFORMATION. ACCORDING TO RECALL CALL LETTER THIS PART COULD CAUSE A FIRE. *AK

Incident date: Jun 6, 2001

CONSUMER RECEIVED RECALL NOTICE 01V146/ MANUFACTURER'S RECALL X4 IN JUNE, AND PARTS STILL HAVE NOT COME IN TO REMEDY PROBLEM. DEALER STATED PARTS WERE ON BACK ORDER. *AK

Incident date: May 15, 2001

CONSUMER RECEIVED NOTIFICATION FOR RECALL 01V146000. DEALERSHIP CANCELLED APPOINTMENT TO CORRECT THE DEFECT BECAUSE PARTS WERE NOT AVAILBLE FROM MANUFACTURER. DEALERSHIP WAS REFUSING TO SERVICE VEHICLE, AND HAS MADE NO FURTHER ATTEMPT TO RESCHEDULE APPOINTMENT. *AK *SLC

Incident date: Sep 1, 2001

WHILE ENTERING A RAMP CONSUMER WAS ATTEMPTING TO SLOWDOWN AND THERE WERE NO BRAKES. CONSUMER HAD TO RUN CAR UP ON CONCRETE TO STOP. TOOK VEHICLE TO DEALER, AND THEY STATED THAT BRAKES FELT SMUSHY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK

1 injured

Incident date: Aug 1, 2001

CONSUMER IS CALLING DEALER IN REGRAD TO NHTSA RECALL#01VF011000/ MANUFACTURER'S RECALL 101V14600 FOR REGULATOR HOSE. DEALER HAS BEEN CONTACTED FOR REPAIRS, BUT WAS UNABLE TO COMPLETE FOR LACK OF PARTS. PLEASE PROVIDE FURTHER DETAILS.*AK

Incident date: Aug 1, 2001

CONSMER IS CALLING TO REPORT COMPLETE ENGINE FAILURE FOUR TIMES SINCE DATE OF PURCHASE. DEALER HAS YET TO BE CONTACTED. PLEASE PROVIDE FURTHER DETAILS.*AK

Incident date: Aug 1, 2001

CONSUMER IS CALLING IN REGARD TO NHTSA RECALL# 01F011000 MFR# 101V14600 FOR REGULATOR HOSE. DEALER HAS BEEN CONTACTED FOR REPAIR BUT HAS BEEN UNABLE TO COMPLETE REMEDY FOR LACK OF PARTS.*AK

THE STEERING WHEEL MAKES NOISE AND IT FEELS LOOSE WHEN TURNING, IT WAS REPLACED HOWEVER THE PROBLEM STILL EXISTS. *YH

ALSO THE GEAR SHIFTER FELL FROM DRIVE TO NEUTRAL, IT NOW GETS STIFF AND IS HARDER TO MOVE. *YH

Incident date: Jul 28, 2001

WHILE RIDING THE MOTORCYCLE, THE OIL PLUG FELL OUT AND THE BIKE STARTED SMOKING.NLM

Incident date: Jun 7, 2001

RECALL# 01V146000/ MANUFACTURER'S RECALL 04 CONSUMER STATED GOT RECALL ON JUNE 7,2001, AND NOTIFIED DEALER ABOUT RECALL. TWO MONTHS LATER, AND REPAIRS STILL HAVE NOT BEEN DONE BECAUSE DEALER DID NOT HAVE THE PARTS. CONSUMER STATED MANUFACTURER WAS NOT SENDING ENOUGH PARTS.*AK

BOUGHT THIS VEHICLE 4 DAYS AGO. HAS EXCESSIVE VIBRATION IN DRIVETRAIN. IN FOR SERVICE TWICE AT DEALER (1ST TIME REPLACED TIRES-DID NOT CURE PROBLEM) IT IS NOW AT THE DEALER'S SERVICE DEPARTMENT (9/4/01) FOUND A TSB (01-04-17-002) FOR THE CHEVROLET TRACKER (SUZUKI TWIN) FOR POWER TRAIN:DRIVELINE:SHAFT CHAIN:PROPELLOR:DRIVE. THIS IS IDENTICAL TO THE PROBLEM WE ARE HAVING. DEALER SEEMS UNAWARE OF ... Read more

Incident date: Aug 13, 2001

CONSUMER IS CALLING IN REGARD TO NHTSA RECALL# 01F011000 FOR FUEL HOSE. DEALER HAS BEEN CONTACTED FOR REPAIRS, BUT IS UNABLE TO COMPLETE WORK FOR LACK OF PARTS. PLEASE PROVIDE FUTHER DETAILS.*AK

Incident date: Jul 1, 2001

VEHICLE CANNOT BE SERVICED FOR RECALL 01V146000. DEALERSHIP IS UNABLE TO OBTAIN PARTS FROM MANUFACTURER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION / ATTACHMENTS.*AK

Incident date: Sep 4, 2001

01 F 011 000/FUEL PIPE:DEALER, GERALD SUZUKI; NAPERVILLE,IL; PHONE# 630/355-3900 UNABLE TO HONOR MANUFACTURER'S RECALL DUE TO NO PARTS. LATER, CONSUMER CONTACTED ANOTHER DEALER, AND WAS ALSO INFORMED OF NO PARTS AVAILABLE UNTIL 3-4 MONTHS. *AK CONSUMER HAS STILL NOT HAD RECALL REPAIRS COMPLETE DUE TO NO PARTS. *SLC

Incident date: Sep 1, 2001

SPOUSE PARKED IN FRONT OF A STORE.PUT IN PARK, SIT THERE AWHILE FILLING OUT PAPERWORK AND THEN WENT INSIDE. SLIGHT INCLINE TO REAR OF VEHICLE. WHEN DRIVER GOT OUT, LEFT PASSENGER IN VEHICLE.PASSENGER HEARD POP AND VEHICLE STARTED ROLLING BACKWARDS. PASSENGER SCARED AND DEPARTED VEHICLE AND DRAGGED SEVERAL FEET.(TOOK PASSENGER TO HOSPITAL LATER) VEHICLE CONTINUED TO ROLL UNTIL CONTACT WITH TREE PRE... Read more

Crash 1 injured

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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