Consumer Safety Complaints

Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.

2,215,138 Total Complaints

138,663 Reported Crashes

56,255 Reported Fires

8,561 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.

The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

Clear

Showing 6,583 complaints for SUZUKI

Incident date: Jun 5, 2003

CONSUMER STATES THAT THE VEHICLE HEADLIGHTS ARE TO DARK. DEALER NOTIFIED.*AK

Incident date: Jun 19, 2003

1999 SUZUKI VL 1500LC MOTORCYCLE HAS TERRIBLE FRONT BRAKES. THEY FADE REAL BAD AFTER ONE MODERATE STOP FROM NORMAL FREEWAY SPEEDS. MANY OWNERS ARE HAVING TO DO AFTER MARKET MODIFICATIONS TO BRING FUNCTIONALITY TO AN ACCEPTABLE LEVEL. SUZUKI MUST HAVE KNOWN THIS AS THEY THOROUGHLY REDESIGNED THE SYSTEM FROM YEAR MODEL 2002 TO PRESENT. I HAVE COME CLOSE TO HAVING SEVERAL ACCIDENTS DUE TO BRAKE FADE ... Read more

Incident date: Jun 9, 2003

WHILE RIDING MY 2000 SUZUKI VL 1500 LC MOTORCYCLE, IT HAS ON SEVERAL OCCASIONS SLIPPED OUT OF GEAR INTO A "FALSE" NEUTRAL. THIS HAS HAPPENED IN BOTH 4TH AND 5TH GEAR. USUALLY UNDER A LOAD, LIKE PULLING UP A HILL OR WITH A PASSENGER OR BOTH. *NLM

Incident date: Jun 19, 2003

WHILE DRIVING 35 MPH THE CONSUMER PRESSED THE BRAKE PEDAL BUT THE BRAKES DID NOT RESPOND. AS A RESULT THE CONSUMER HIT ANOTHER VEHICLE WHICH CAUSED DAMAGE TO BOTH VEHICLES. *AK *CB *NLM

Crash

Incident date: Jun 18, 2003

PURCHASED 2000 SUZUKI INTRUDER VL1500 IN MAY 2002 WITH 7000 MILES ON BIKE. PROBLEM BEGAN TO SHOW UP ALMOST IMMEDIATELY. AFTER SHIFTING INTO 4TH GEAR, TRANSMISSION WILL INTERMITTENTLY POP OUT OF GEAR, USUALLY UNDER ACCELERATION BUT SOMETIMES AT CRUISE, CAUSING A "FALSE NEUTRAL" SITUATION. THE LAST TIME THIS HAPPENED WAS WHILE ATTEMPTING TO PASS ANOTHER VEHICLE WHICH CREATED AN EXTREMELY SCARY S... Read more

Incident date: Jun 18, 2003

PURCHASED BIKE IN MAY 2002 AND PROBLEM WAS HAPPENING AT THAT TIME AS WELL AS SINCE THEN. AFTER SHIFTING INTO 4TH (AND SOMETIMES 5TH) GEAR, TRANSMISSION WILL "POP" OUT OF GEAR INTO A "PHANTOM NEUTRAL" CONDITION. THIS MAINLY HAPPENS UNDER ACCELERATION BUT CAN HAPPEN DURING CRUISING (SEEMS TO "FALL" OUT OF GEAR). THE LAST TIME THIS HAPPENED WAS WHILE PASSING ANOTHER VEHICLE WHICH CREATED A VERY TE... Read more

Incident date: Jun 14, 2003

WHILE DRIVING AND WITHOUT WARNING FRONT AND REAR PASSENGER SIDE TIRES SEPARATED. *CB *NLM

Incident date: Jun 19, 2003

2000 SUZUKI INTRUDER LC1500 MOTORCYCLE, FALSE NEUTRAL BETWEEN 4TH AND 5TH. SLIPS OUT OF GEAR UNDER LOAD. PROBLEM SINCE NEW. DEALER SAYS IT HAPPENS WITH THESE BIKES BUT NOTHING THEY CAN DO TILL IT BREAKS ALL TOGETHER. I HAVE AN EXTENDED WARRANTY LEFT BUT DO NOT WANT TO WAIT TILL IT RUNS OUT TO FIX. *NLM

Incident date: May 17, 2003

THE KICKSTAND ON MY VOLUSIA ALMOST GAVE OUT. LUCKILY I NOTICED IT BEFORE IT FELL OVER. *NLM

Incident date: May 10, 2003

ENGINE FAILURE WITH NEW MOTORCYCLE. *NLM

Incident date: Apr 29, 2003

CONCERNS REGARDING THE SUZUKI DL-1000 *MR VIBRATION WAS REDUCED WHEN SLIGHT PRESSURE WAS APPLIED TO THE CLUTCH LEVER. THE CONSUMER BELIEVED THERE WAS A PROBLEM WITH THE CLUTCH WHICH COULD RESULT IN CATASTROPHIC FAILURE. *TS *JB

Incident date: Apr 25, 2003

THE KICKSTAND ON MY 03 SUZUKI VOLUSIA BIKE IS FAULTY. MY BIKE WAS IN THE DRIVEWAY AND IT FELL OVER. THIS BIKE WEIGHS OVER 500 LBS, IF A CHILD WAS NEARBY THEY WOULD BE SERIOUSLY HURT. I CALLED SUZUKI AND TO NO AVAIL. *AK

Incident date: Jun 6, 2003

WHILE APPLYING BRAKES FRONT END SHAKES AND STEERING WILL VIBRATE. *AK

Incident date: Apr 5, 2003

FAILED CLUTCH BASKET MECHANISM CAUSING SHUDDERING AND POOR PERFORMANCE. *AK

Incident date: Jun 6, 2003

VEHICLE EXHIBITS EXTREME NOISE AND VIBRATION FROM CLUTCH AREA. VISUAL INSPECTION SHOWS CLUCTH BASKET ASSEMBLY TO BE EXTREMELY SLOPPY IN FIT. OTHER OWNERS (REFERENCE: HTTP://AUTOS.GROUPS.YAHOO.COM/GROUP/VSTROM2/DATABASE?METHOD=REPORTROWS&TBL=4) REPORT CLUTCH BASKET REPLACEMENT UNDER WARRANTY RESOLVES SIMILAR COMPLAINTS. BUT MANUFACTURER IS REPLACING PROBLEM PART WITH IDENTICAL UNIT. I BELIEVE THEY ... Read more

Incident date: May 5, 2003

SUZUKI DL-1000 V-STROM PROBLEM - CLUTCH BASKET WEARS OUT AFTER ONLY A FEW THOUSAND MILES. REPLACED UNDER WARRANTY, THE SAME PROBLEM IS STARTING TO HAPPEN AGAIN AFTER ONLY 3000 MILES. THIS LEADS ME TO BELIEVE THE CLUTCH BASKET DESIGN IS DEFECTIVE AND SHOULD BE FIXED IN A DIFFERENT MANNER RATHER THAN JUST REPLACING WITH THE SAME PARTS.*AK

FUEL LEAKED OUT OF THE TOP OF THE GAS TANK WHILE IN IDLE AND DRIVING. SUZUKI VZ800 2000 MOTORCYCLE. *JB

Incident date: Apr 1, 2003

THE ACCELERATOR PEDAL HAD GONE TO THE FLOOR WITHOUT BEING APPLIED. THE MANUFACTURER WAS CONTACTED AND STATED THEY HAD NO RECALLS. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE HE SUGGESTED CHANGING THE ACCELERATOR PEDAL. *AK *SCC *JB

Incident date: May 30, 2003

DRIVELINE VIBRATION AT OVER 57 MPH. 24,000 MILES. DEALER SAYS THERE IS NOTHING WRONG, ITS NORMAL FOR THAT VEHICLE! LOOKING AT IT ON LIFT FOR A HOUR, CHECKED TIRE PRESSURE, SAYS EVERYTHING IS NORMAL. THERE IS A DRONING TYPE NOISE DEFINITELY DRIVELINE RELATED, ANY PASSENGER WITH THEIR EYES CLOSED CAN TELL WHEN YOU ARE GOING OVER 57 MPH. EITHER DRIVESHAFT PROBLEMS OR TRANSMISSION, TRANSFER CASE,REAR ... Read more

Incident date: May 30, 2003

Incident date: Nov 10, 2001

A BURNING ODOR IN THE CAR FOR OVER A YEAR. HAVE TAKEN IT TO DEALERSHIP TWICE. HAVE SPOKEN WITH SUZUKI COMPANY WHO HAS TOLD ME TO CONTINUE TAKING IT TO DEALER. THE DEALER ONLY STEAM CLEANS THE ENGINE. *NLM

Incident date: May 31, 2003

I HAVE A 2002 HAYABUSA MOTORCYCLE. ABOUT A MONTH AGO WHEN ATTEMPTING TO START THE BIKE THE STARTER GEAR WOULD SLIP AND I WOULD HEAR AN ABNORMALLY LOUD CLANKING SOUND. FINALLY, I ATTEMPTED TO START THE BIKE AND THE STARTER WOULD NOT ENGAGE, (JUST SPINNING UP). I HAD TO HAVE THE BIKE TOWED ($75) TO THE DEALER WHO IS AWARE OF THE ISSUE. WHEN I CALLED SUZUKI USA THEY REFUSED TO ACKNOWLEDGE THE ISSU... Read more

Incident date: Aug 1, 1999

THE TRANSMISSION DID NOT EASILY GO INTO 3RD GEAR. THERE WAS A HORRIBLE VIBRATION AND NOISE WHEN DRIVING DOWN THE ROAD AND A FEELING OF LOSS OF CONTROL OF THE VEHICLE WHEN TRAVELING ON THE HIGHWAY. *TT

Incident date: Jul 9, 2001

VEHICLE BURNS 1 QUART OF OIL EVERY 1000 MILES. 2ND ROW SAFETY BELTS ARE FRAYED ON PASSENGER & DRIVER SIDE FROM RUBBING AGAINST INTERIOR PLASTIC OF VEHICLE.

Incident date: Jul 9, 2001

VEHICLE BURNS 1 QUART OF OIL EVERY 1000 MILES. 2ND ROW SAFETY BELTS ARE FRAYED ON PASSENGER & DRIVER SIDE FROM RUBBING AGAINST INTERIOR PLASTIC OF VEHICLE.

Incident date: Jul 9, 2001

VEHICLE BURNS 1 QUART OF OIL EVERY 1000 MILES. 2ND ROW SAFETY BELTS ARE FRAYED ON PASSENGER & DRIVER SIDE FROM RUBBING AGAINST INTERIOR PLASTIC OF VEHICLE.

Incident date: Jul 9, 2001

VEHICLE BURNS 1 QUART OF OIL EVERY 1000 MILES. 2ND ROW SAFETY BELTS ARE FRAYED ON PASSENGER & DRIVER SIDE FROM RUBBING AGAINST INTERIOR PLASTIC OF VEHICLE.

Incident date: May 15, 2003

THE ENGINE WOULD NOT TURN OVER, COULD NOT BE JUMP STARTED, AND WAS TOWED TO THE DEALERSHIP. THE DIAGNOSIS WAS A DEAD CELL BATTERY AT ~48,000 MILES. TWO WEEKS LATER THE ENGINE WOULD NOT TURN OVER, BUT EVENTUALLY DID AFTER A JUMP START. THE FOLLOWING TWO WEEKS, WHEN THE KEY WAS TURNED TO TRY AND START THE ENGINE, ALL THAT HAPPENED WAS A CLICKING NOISE. JUMP STARTING WAS INEFFECTIVE. IT WAS TOWE... Read more

Incident date: May 22, 2003

WHILE DRIVING, THE BRAKES FAILED FOUR TIMES IN THE FIRST FIVE MONTHS. WITH NO WARNING. THE BRAKE PEDAL DID NOT DEPRESS AND THE VEHICLE CONTINUED TO MOVE DEALER AND MANUFACTURER STATED UNLESS THEY WERE ABLE TO DUPLICATE THE OCCURRENCE, THEY CANNOT FIX IT. *JB *CB *JB

Incident date: May 22, 2003

THE SEAT BELT LOCKED UP, WHICH PREVENTED THE CONSUMER FROM EXITING THE VEHICLE. *JB *SCC *JB

Incident date: Apr 15, 2002

FUEL TANK HAS DEVELOPED A HOLE FROM THE INSIDE OUT, AT THE LEFT CORNER BY THE SEAT. I CALLED TWO MOTORCYCLE REPAIR SHOPS, AND BOTH PEOPLE I SPOKE WITH KNEW WHERE THE HOLE WAS, AND WHAT MODEL I HAVE JUST BY TELLING THEM THERE WAS A HOLE. THEY EACH TOLD ME THAT THEY HAVE SEEN IT MANY TIMES ON MY MODEL AND THEY DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL. ONE OF THE MECHANICS SAID I WAS LUCKY NOT... Read more

SINCE FEW MONTHS BACK THE POWER LOCKS HAVE STARTED ACTIVATING (LOCK/UNLOCK) ON THEIR OWN AT RANDOM TIMES WHILE THE VEHICLE IS PARKED. IT CAN HAPPEN LIKE 10-15 TIMES/DAY. MAY HAVE HAPPENED ONCE OR TWICE WHILE DRIVING.**** DIMS 11 IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS*****769328. *AK *JB

Incident date: May 6, 2003

WHILE DRIVING OIL LEAKED ONTO THE REAR TIRE. *NLM THE CAUSE WAS MASSIVE CRANK CASE PRESSURE IN WHICH THE MOTOR BUILT UP THE CRANK CASE AND POURED OIL OUT OF THE MUFFLER AIR BOX INTO THE MOTOR WITHOUT WARNING. *SCC

Incident date: May 7, 2003

THE VEHICLE EXPERIENCED THE SAME DEFECT AS NHTSA RECALL 96-V-121-002 RELATED TO THE FUEL TANK. THE CONSUMERS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *NLM

Incident date: Apr 30, 2003

WE PURCHASED 2 NEW SUZUKI'S XL7 2002 WITH BRIDGESTONE DUELER HT687 P235/60/R16. STARTED VIBRATING ALMOST FROM THE START. TERRIBLE PULSING WHEN USING THE BRAKE. HAD TIRES FORCED ROAD BALANCED 3 TIMES. NO CHANGE. 4 WERE REPLACED ON ONE CAR AND ONE ON THE OTHER. PROBLEM STILL EXISTED. WE WERE TOLD BY FIRESTONE DEALER THAT IT WAS NOT THE TIRES. HE SAID THERE WAS SOMETHING WRONG WITH THE CAR, SUCH AS ... Read more

CHECK ENGINE LIGHT HAS COME ON 6 TIMES AND THERE IS NO COMPUTER CODE. GAS GAUGE IS INACCURATE. *JB *NLM *****DIMSII IVOQ ENTRY POSTED AFTER 12/12/02 CUT-OVER TO ARTEMIS****768037 *TS

THE VEHICLE WAS TAKEN TO THE DEALER AT 30,000 MILES BECAUSE OF A "CLICKING NOISE" COMING FROM THE ENGINE. THE DEALER STATED THERE WAS NO PROBLEM WITH THE ENGINE. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC WHO FOUND A PROBLEM WITH THE TENSION ON THE TIMING CHAIN. THE PART WAS ON BACK ORDER. *NLM *TT *JB

DEFECTIVE PISTON/RINGS-ENGINE SMOKES, USES EXCESSIVE OIL. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761439

Incident date: Apr 1, 2001

(SUZUKI GS650 2002) THIS COMPLAINT CONCERNS THE ENGINES OF MOST 2001/2002 SUZUKI BANDIT 1200 MOTORCYCLES. HUNDREDS OF OWNERS HAVE EXPERIENCED SMOKING AND HIGH OIL CONSUMPTION SINCE BUYING THIS MOTORCYCLE. THEY CERTAINLY CANNOT PASS EPA EMISSIONS STANDARDS IF THEY SMOKE. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761433

ALUMINUM SUBFRAMES ON THESE MOTORCYCLES HAVE FAILED, IN GREAT BRITAIN THEY ARE REPLACED BY THE MANUFACTURER WITH STEEL SUBFRAMES, BUT NOT HERE. *TS ***DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS***761422

Incident date: Apr 23, 2003

THE FRONT WHEEL BROKE WHILE DRIVING AT 55 MPH WITHOUT CAUSE. *JB

Crash 1 injured

Incident date: Sep 30, 2002

MY 2000 SUZUKI GSXR750 MOTORCYCLE SLIPS OUT OF GEAR WHEN IT IS SECOND GEAR. THIS PROBLEM BEGAN WHEN THE MOTORCYCLE HAD LESS THAN 3,000 MILES ON IT. I HAVE NOT ONLY FOUND OTHER CONSUMERS WITH THIS IDENTICAL PROBLEM WITH THEIR 2000 GSXR'S PERSONALLY, I HAVE FOUND MANY OTHERS NATIONALLY THROUGH RESEARCH. I HAVE INQUIRED AT MULTIPLE DEALERSHIPS AS WELL AS SUZUKI ABOUT THIS PROBLEM AND THEIR RESPONSES ... Read more

(SUZUKI MOTORCYCLE SUZUKI MOTORCYCLE 2001) ENGINE EMITS SMOKE AND CONSUMES OIL. *TS *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS****761442

Incident date: Apr 20, 2002

(SUZUKI MOTORCYCLE HYABUSA) CONTACTED US SUZUKI, THEY SAID NO RECALL, TAKE TO DEALER TO BE LOOKED AT. * TS *JB ****DIMSII IVOQ ENTRY POSTED AFTER 12-12-02 CUT OVER TO ARTEMIS****761434

Incident date: Apr 1, 2003

THE WIRES AT THE BACK OF THE CIGARETTE LIGHTER MELTED. WHEN THE CONSUMERS BRAKE ASSIST WAS PLUGGED INTO THE CIGARETTE LIGHTER IT BURNED UP, BECAUSE THE WIRE WAS TOO THIN AND WAS UNABLE TO CARRY THAT TYPE OF LOAD. LUCKILY THE FUSE DID NOT BLOW OUT. *NLM *CB *JB

SUZUKI MOTORCYCLE HAD AN OIL LEAK. THE OIL LEAKED DUE TO A CRACK IN THE ENGINE CASE WHERE THE BOLT HOLE WAS POSITIONED ON THE BOTTOM OF THE MOTOR (2002 SUZUKI MARAUDER). *AK *NLM

Incident date: Apr 15, 2002

SEVERAL OWNERS OF THE SUZUKI 1500LC MOTORCYCLE, INCLUDING MYSELF, HAVE EXPERIENCED A DEFECTIVE TRANSMISSION THAT SLIPS OUT OF GEAR INTO A NEUTRAL POSITION. SUZUKI HAS YET TO ACKNOWLEDGE THAT THERE IS A PROBLEM OR ISSUE A RECALL. THIS IS A VERY DANGEROUS FLAW THAT WILL EVENTUALLY CAUSE SERIOUS INJURY OR DEATH. *NLM

THE VEHICLE STALLED WITHOUT WARNING. *JB

Previous 1 2 3 4 5 ... 108 109 110 ... 131 132 Next

Vehicle Safety

Consumer Safety

Infrastructure

Public Health

Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog