Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 6,590 complaints for SUZUKI

Incident date: Aug 10, 2026

On 08/10/2026 was riding my 2026 Suzski GSX 8R ruffly around 3:20pm the throttle grip mechanically/electronically stuck at full throttle in second gear at approximately 35 mph. The grip remained open after i released it. Pulling the cluch caused the engin to disengage/release. The motorcycle accelerated beyond my control and I had to put it down. I was rushed to the hospital with head/neck left si... Read more

1 injured

Incident date: Oct 25, 2023

"sticky steering" - After turning the steering wheel a few degrees to the left, there is some resistance when turning it back to the center. It happens mostly at highway speeds, and happens more in hot weather. The safety issue is that it makes it harder to keep a straight course on the highway because the small adjustments a driver normally makes are more difficult. And, when overcoming resistan... Read more

Incident date: Oct 25, 2023

had transmission replaced 2 times and update to transmission. this is a brand new car purchased in 2023. first transmission replaced at 20,963 miles, 2nd replaced at 33,543 miles, 35,221 miles transmission update. It was cumulative 33 out of service. We feel this vehicle is unsafe to drive. Even after all the transmissions replaced om the is vehicle had 2 more incidents. One was loss of power in... Read more

Incident date: Oct 25, 2023

My 2026 Nissan Rogue SV engine suffered catastrophic engine failure of no. 3 cylinder. Resulted in total loss of engine coolant, damage to the engine block, no. 3 cylinder and related parts, and additional damage to catalytic converter and turbocharger. Nissan replaced the entire engine block (long block), associated turbo, cat. converter, and one-time necessary connections. My only indications we... Read more

Incident date: Aug 3, 2025

I am writing to express my concern regarding the handling of the urgent safety recall affecting my Jeep Wrangler. This recall has been classified as an urgent fire and safety risk, yet no remedy is currently available. The recall notice stated that owners would receive notification regarding the remedy by July 9. As of today, August 4, I have not received any follow-up communication, and the NHTS... Read more

Incident date: Jul 13, 2026

The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the transmission failed to shift properly, the RPM revved abnormally, and produced uncontrollable power to the engine. No warning lights were illuminated. The failure was a recurring failure. The vehicle was taken to an independent mechanic, where it was stated to the contact that the transmission fluid wa... Read more

Incident date: Jun 13, 2026

2026 Freightliner M2 106 Plus chassis (Dynamax Europa 31SS Class C motorhome), VIN [XXX], 6,803 miles, 0 engine hours. On June 9, 2026, an authorized Freightliner service center (Floyd's Truck Center, Belgrade, MT; service order XXX) inspected the vehicle and documented that the engine was secured to the chassis by only ONE mounting bolt — the remaining engine mount bolts were never installed at... Read more

Incident date: Apr 4, 2026

The contact owns a 2023 Ford Bronco Sport. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that there was an abnormally strong exhaust and fuel odor coming the A/C vents while driving, and the odor was significantly noticeable while idling. The vehicle was taken to th... Read more

Incident date: Apr 18, 2025

SRS light has been showing up on the dashboard, off and on for 3 weeks. Diagnostic reader completed by the dealership states it is an airbag module malfunction of the 2nd row left passenger seat. The seat has never been removed, there have been zero accidents and no damage to the seat or wiring.

Incident date: Apr 18, 2025

2022 Audi Q5 (VIN: [XXX] ). Engine lubrication system failure — persistent abnormal oil consumption across two separate engines over 14 months. Beginning March 2025, the low engine oil warning light began activating repeatedly, sometimes after as few as 300 miles. AutoNation Audi Bellevue confirmed 1 quart low and initiated oil consumption tests. Their technician noted in writing that oil found ... Read more

Incident date: Apr 18, 2025

NHTSA #26V104: I purchased this vehicle to rent it out on Turo (a vehicle sharing platform). It was de-listed from Turo on March 18 due to NHTSA #26V104 recall being unresolved. I have been unable to rent my vehicle since then and Ford has not provided a remedy to this recall. I would like to log a complaint that this software fix remedy has taken too long.

Incident date: Mar 2, 2026

I was driving on the highway with the cruise control engaged. An instruction came on the information center telling me to push the start button, while I was driving at highway speeds. Then the transmission downshifted numerous times violently the last few times. By the tachometer the engine was doing 6000 rpm. I pulled over and the start button would not shut down the engine until about the third ... Read more

Incident date: Dec 26, 2025

My truck lost power steering while driving, a red flashing light came on saying power steering, pulled off and could not turn wheel. Managed to get it to a shop close by and upon scan for codes it came up C2217-00 electric power steering and shop verified that my truck came up with a recall regarding this same issue but when I called a dodge dealership they said I had no open recalls yet needed to... Read more

Incident date: Dec 26, 2025

Incident date: Feb 9, 2026

Vehicle has excessive condensation in driver headlight. Garage kept only. Problem discovered because of parking vehicle outside on driveway while the garage hosted moving boxes. This was the only time this vehicle has spent the night outside.

Incident date: Jan 15, 2026

Electric power steering failure. (EPS) the Eapas system has failed and now it’s causing my steering to be extremely rough and almost impossible to drive. I have now taken it to a Dodge/Ram dealership and they have confirmed EPS failure on my truck. This happened while I was driving trying to make a turn, almost caused me to get hit but luckily that did not happen.

Incident date: Jan 3, 2026

Without presenting any errors, the vehicle appears to enter some sort of limp home mode which limits speed to 31mph until the vehicle is turned off and re-started. 31mph is well below the speed limit on most public roads and being limited to this speed with no ability to pull over to stop/start the car creates a significant safety hazard to the driver of the vehicle and other motorists.

Incident date: Sep 15, 2025

I’ve seen others report on the same issues and hopefully this brings something up for a recall. At first it was a misfire in the engine, and oil getting into the spark plugs. Then coolant leaking. Then overheating. I looked into the codes and took it into the shop and it’s going to cost me 8-12,000 to fix due to the same issue that other people all seem to be having.

Incident date: May 17, 2025

I have 2 issues with my car - the first one has been ongoing and I should have reported it sooner - when using cruise my car will sometimes brake for no reason, it's as if the car sees something that's not there. The second one just occurred and has only happened once. I was driving on the highway using cruise and I got a message on the dash that said something like cruise control disengaged - t... Read more

Incident date: Sep 5, 2025

While driving the car, started to smell gas and saw smoke. Tried to pull over and ABS lights came on and lost brakes. Was able to stop using emergency break. Car was completely engulfed in seconds.

Fire

Incident date: Mar 1, 2025

The contact owns a 2017 Ram 2500. The contact stated that while attempting to start the vehicle, the traction control and the ABS warning lights illuminated. A dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was repaired. The manufacturer was not notified of the failure. The contact related the failure to NHTSA Campaign Number: ... Read more

Incident date: Nov 1, 2024

I was driving and my engine seized and my car is now undrivable. I immediately looked up recalls and see that there were several recalls and recalls surrounding the engine as well. I am told I now need a brand new engine and was referred to file a report as the issue experienced should not have been happening.

Incident date: Nov 1, 2024

I have 44K miles and had to replace my rear brakes 4 times. I paid for them twice and Nissan covered the cost the first time when they ran out at 7K miles and the last time the replaced the rear brakes and rotors. There is something seriously wrong with the rear brake being undersized. I had a 2015 Pathfinder and on average got 41K per brake set.

Incident date: Jun 11, 2025

The contact owns a 2015 Ford Edge. The contact stated while driving on three separate occasions, the vehicle failed to accelerate upon depression of the accelerator pedal. The vehicle was previously diagnosed with a cracked flex plate, and the flex plate was replaced twice; however, the failure persisted. The contact stated that while driving at 60 MPH, the vehicle made an abnormal knocking sound ... Read more

Incident date: Jun 11, 2025

Incident date: Jul 14, 2025

Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a b... Read more

Crash

Incident date: May 20, 2025

On [XXX], at the intersection of [XXX] and [XXX] in Los Angeles, [XXX] was operating the subject vehicle when it was involved in a hit-and-run that resulted in a secondary collision with multiple vehicles. Photos (attached) document the significant impact. Emergency responders were required to extricate [XXX]from the vehicle, during which they informed her that the airbags failed to deploy—a fac... Read more

Crash 1 injured

Incident date: May 11, 2025

Active headrest restraint deployed without warning or cause

Incident date: Apr 8, 2025

The contact owns a 2024 Chevrolet Tahoe. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue and opened a case. The co... Read more

Incident date: Aug 1, 2024

I’ve started to hear a clicking sound when taking left turns on my Honda prologue after about 600 miles. When researching online I found that the prologues ship with a bad cv axles and the sound won’t go away unless the axle is replaced. Reporting here so that I can get feedback on the severity of the issue and bring awareness.

Incident date: Mar 5, 2025

The contact owns a 2013 Ford Explorer. The contact stated while attempting to parallel park, the vehicle lost power steering functionality. There was no warning light illuminated. The contact drove back to the residence. The dealer was notified of the failure and informed the contact that the VIN was not included in a related recall. The dealer confirmed that the vehicle was not previously repaire... Read more

Incident date: Mar 5, 2025

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the vehicle came to a complete stop. The contact shifted into reverse and parked the vehicle. No warning light was illuminated. In addition, the contact stated that the failure... Read more

Incident date: Feb 2, 2025

vehicle loses acceleration power intermittently. No response when pressing accelerator or when speeding up with cruise control. Pressing the gas harder does not help but the vehicle starts working normally a few seconds later. Dangerous on busy roads. I don't think it is a weak fuel pump because it accelerated quickly after an event

Incident date: Jun 16, 2021

The contact owns a 2019 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufac... Read more

Incident date: Sep 20, 2024

Stearing went out and car would not start after filling tank with gas

Incident date: Sep 20, 2024

Stearing went out and car would not start after filling tank with gas

Incident date: Nov 29, 2024

The front subframe on the passenger side is rusted through. I have also heard this part referred to as the engine cradle. I noticed while changing the serpentine belt and had it looked at by a mechanic. Took it to Midas and mechanic said front subframe should to be replaced but couldn't get the part. I researched this online and found it to be a common problem. People say it may be from AC water d... Read more

Incident date: Sep 19, 2024

The contact owns a 2020 Chevrolet Trax. The contact stated that while the vehicle was at a stop sign, the Hill Assist function failed to operate as intended. The contact removed her foot off the brake pedal and the vehicle rolled backwards. The vehicle was taken back to the dealer where the vehicle was purchased; however, the failure could not be duplicated. The vehicle was not repaired. The failu... Read more

Incident date: Sep 19, 2024

The contact owns a 2020 BMW 840I. The contact stated while driving 30 MPH, the vehicle abruptly decelerated and nearly came to a complete stop. The contact was able to pull to the shoulder of the roadway, where the failure persisted. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the integrated braking system, resulti... Read more

Incident date: Sep 19, 2024

ABS Module. The safety lights are on for the ABS Module. We verified the fuses were all good, and replaced them with new ones, just in case. I took the car to a mechanic who used a handheld computer to reset the warning. The warning lights came back on as soon as I started the engine. My mechanic attempted to order the module, but we are getting that it is on back order. We had been told it would ... Read more

Incident date: Oct 15, 2024

The contact owns a 2018 Honda Ridgeline. The contact received notification of NHTSA Campaign Numbers: 22V867000 (Back Over Prevention) and 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed tha... Read more

Incident date: Sep 30, 2024

This vehicle is equipped with a power back door (PBD) that has begun to malfunction. March 29, 2024 was the first occurrence of the PBD malfunction when the opened back door would not fully close after clicking the appropriate button on the electronic key switch. There were no warnings that preceded the malfunction. The PBD would only close the back door a few inches before stopping. Additional c... Read more

Incident date: Sep 30, 2024

2012 white pearl Kia sorento paint chipping and peeling off to reveal the bare metal below making it susceptible to rusting. It started on my hood and progressively got worse until I got the entire hood repainted. Now it is starting on the roof of my car and peeling off in big flakes. It continues to get worse.

Incident date: Mar 7, 2019

The contact owns a 2015 Ford F-250. The contact stated while driving and exceeding 60 MPH, while driving over a bump or pothole in the roadway, the vehicle started shaking violently in the front end. The driver depressed the brake pedal, and the vehicle decelerated to 30 MPH. There were no warning lights illuminated. The contact stated that the failure was related to Customer Satisfaction Program:... Read more

Incident date: Mar 7, 2019

Windshield had a small chip and then spidered next day across entire windshield. Dealer said, “So sorry, but can’t help or repair.” The 2020 Telluride had a recall and they fixed my first one after repeated calls.

Incident date: Sep 3, 2024

The contact owns a 2018 Honda HR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle was having near stallin... Read more

Incident date: Feb 1, 2023

I’m filing a complaint because I had scheduled a recall and maintanance appt problably a year or two ago. On the day of, a few hours later I am told the recall can not be fullfilled because the car part was unavailable and had to be ordered. I was told I would get a call once the part came to the shop. I was sent home in my car never got a call back for the shop to fullfill the recall. Moving fo... Read more

Incident date: Aug 1, 2024

The contact owns a 2015 Ford Edge. The contact stated that upon taking the vehicle in for regular tire service, the contact was made aware that while attempting to move the vehicle, the brake pedal assembly became detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired. The manufacturer was not notified of the failu... Read more

Incident date: Jul 25, 2023

Clock spring on vehicle has failed. This is a known issue with many VW vehicles, but I have been told my vehicle is not on the extended warranty program. 2017 VW Passat - approximately 150,000 miles. This eliminates all steering wheel controls, horn, cruise control, and air bags.

Incident date: Jun 15, 2023

The contact owns a 2022 Chevrolet Silverado 2500. The contact stated that the vehicle was equipped with a multi-flex tailgate. The contact stated that the top tailgate switch failed to unlock the tailgate and did not function as intended. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V060000 (Latches/Locks/Linkages). The contact stated th... Read more

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

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