Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Jan 21, 2025
on February 1,2025 Pushed the trunk release at Autozone to take battery out of vehicle. And, trunk spring/release was so strong the trunk broke my back windshield again. This would be the second time I've had this happen. the first was on August9.2023. Ever since I've purchased the vehicle the trunk ring/release has been real strong. This really needs to be looked into!
Incident date: Jan 21, 2025
on February 1,2025 Pushed the trunk release at Autozone to take battery out of vehicle. And, trunk spring/release was so strong the trunk broke my back windshield again. This would be the second time I've had this happen. the first was on August9.2023. Ever since I've purchased the vehicle the trunk ring/release has been real strong. This really needs to be looked into!
Incident date: Feb 11, 2025
Identical paint peeling of the roof as Service Bulletin 21-087 from Honda. I also have peeling with both front fenders.
Incident date: Feb 1, 2025
The seatbelt reminder system is broken and someone almost took my door off this morning because I had to open my door to get it to stop. Every day when I drop my kids off at school I have to make sure the vehicle is in park so the seatbelt reminder doesn't go off. If they open it a second before I put the vehicle in park it will keep beeping and beeping until I turn the car off, open my door, and ... Read more
Incident date: Jan 7, 2025
Engine stopped on the highway and was found with no oil. Probably due to oil over consumption.
Incident date: Jan 7, 2025
I've had to replace the 12v battery in my ID.4 due to battery failure twice since I've owned it, and according to the service department at VW, the battery was replaced on delivery too. So that's a total of three batteries since it came off the production line. I'm also having issues with my doors handles not working properly and haven't been able to have the open recall performed on my vehicle ... Read more
Incident date: Jan 7, 2025
I've had to replace the 12v battery in my ID.4 due to battery failure twice since I've owned it, and according to the service department at VW, the battery was replaced on delivery too. So that's a total of three batteries since it came off the production line. I'm also having issues with my doors handles not working properly and haven't been able to have the open recall performed on my vehicle ... Read more
Incident date: Feb 5, 2025
Becm failure Car suddenly stopped driving and or starting Had to have it towed home
Incident date: Nov 10, 2024
This vehicles airbags have been under recall for over one year!! Toyota should’ve had a remedy for this issue by now. They also stated that they would have a fix for this by the third quarter of 2024. It is 2025! This issue needs fixed now!! We have young children that ride in this car every single day! This is completely unacceptable and needs reported and fixed now! 😡😡😡
Incident date: Feb 8, 2025
Since I took delivery of the vehicle the dash goes completely blank at temperatures below 32 degrees and above 90. Ford has been unable or unwilling to fix the problem for over two years resulting in my driving for extended periods with no dashboard information of any kind.
Incident date: Aug 1, 2024
Manufacturer confirmed this VIN number should be included in prior recall compaings related to all electrical, a/c unit, and “infotainment in-control” software for vehicle.
Incident date: Aug 1, 2024
Manufacturer confirmed this VIN number should be included in prior recall compaings related to all electrical, a/c unit, and “infotainment in-control” software for vehicle.
Incident date: Aug 1, 2024
Manufacturer confirmed this VIN number should be included in prior recall compaings related to all electrical, a/c unit, and “infotainment in-control” software for vehicle.
Incident date: Feb 1, 2024
The vehicle is leaking oil from in between the engine and transmission I am some bit mechanical and im sure its the rear Maine seal leaking yes the vehicle is available for inspection im taking it to H&H chevrolet [XXX] for a inspection I talked to Christian brothers repair and I told them what it was doing and they told me alot about my vehicles problem and gave me some Estimates and also said th... Read more
Incident date: Feb 1, 2025
Wife is RN at a trauma hospital going to work in the morning on a busy highway. While in front of Hospital truck started to indicate to hit starter button. Truck was already running! Wife stopped at red light. Truck stopped running would not start. Stuck in middle of morning rush hour traffic had to have truck towed to dealership. At the dealership they indicated they found metal parts in th... Read more
Incident date: Aug 28, 2023
The contact owns a 2019 Nissan Titan. The contact stated that while driving 55 MPH, the “DEF System Error - See Dealer" message was displayed with a countdown for reduced power. The vehicle was taken to a dealer and the contact was informed that the fuel system error in the fuel pump system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The fai... Read more
Incident date: Jan 18, 2024
Brake lights only work when car has lights off when Libyans are on brake lights stay on entire time
Incident date: Jan 18, 2024
Brake lights only work when car has lights off when Libyans are on brake lights stay on entire time
Incident date: Jan 20, 2025
When trying to start the vehicle it will say that the starter has overheated and to try restarting again in xx seconds. This occurs randomly and the car does not indicate that the engine is over heating, just the starter. When looking online it appears there is an active recall for this very issue but my VIN is not registered with the recall. BMW believes that my car should be covered under this w... Read more
Incident date: Mar 1, 2024
The contact owns a 2022 Ford F-450SD. The contact stated while driving 50-65 MPH, the vehicle lost drive power and the instrument panel lights started flickering. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart, and the contact resumed driving. The contact stated that the failure recurred while driving on se... Read more
Incident date: Mar 1, 2024
The contact owns a 2022 Ford F-450SD. The contact stated while driving 50-65 MPH, the vehicle lost drive power and the instrument panel lights started flickering. The check engine warning light was illuminated. The contact was able to pull over to the side of the road. The vehicle was able to restart, and the contact resumed driving. The contact stated that the failure recurred while driving on se... Read more
Incident date: Mar 1, 2024
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienc... Read more
Incident date: Jan 29, 2025
I am facing issue with Honda CRV Hybrid 2023 Remote Start when temp is below -10°C (when you see freezed car windows) but when i click on lock and unlock i see flash light in the car but when i click Lock + Hold did not see 6 time flash lights(no single flash except for lock) and no remote start. I took to the Honda Dealer they did debugging but not found the issue. there after i connected with h... Read more
Incident date: Apr 15, 2023
Car has "check engine light" mechanic says vapor canister vent solenoid is bad. Part number: 2282618. Also said they have been seeing this a lot on Chevy Malibus and other GM cars. Part was not available from Chevorlet for oven two months.
Incident date: Feb 6, 2025
The safety issue is with a 2014 Nissan Murano. April 22, 2024, the air bag light is on steady, so the vehicle was taken to a Nissan dealer to determine the repairs that are necessary. The Nissan dealer determined the battery charge was low and recharged the battery. The air bag light went off afterwards for 6 months. Then on 1-27-25, the Nissan Murano was again brought to the Nissan Dealer to dete... Read more
SUBARU
XV CROSSTREK
(2014) - ENGINE
Feb 6, 2025
Incident date: Apr 15, 2024
The contact owns a 2016 Land Rover Range Rover Evoque. The contact stated while the vehicle was stationary in the driveway, there was a loud rattling sound coming from the vehicle. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the timing change was stretched. The local dealer was contacted; however, t... Read more
SUBARU
XV CROSSTREK
(2014) - EXTERIOR LIGHTING
Feb 6, 2025
Incident date: Apr 15, 2024
Factory installed headlights are dangerous as the low beam has a black line approximately halfway in the field of vision. Subaru states this is to keep from blinding oncoming vehicles. Driving in town not too bad, however in rural mountain areas with winding roads the headlights do not provide necessary lighting causing driving to be extremely dangerous. Low beams should not blind oncoming traffic... Read more
Incident date: Feb 4, 2025
The contact owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The contact was able to continue to drive. The vehicle failed to accelerate above 11 MPH. The vehicle failed to move. The contact turned off the vehicle and the vehicle failed to restart. The contact's neighbor pushed the vehicle into a parking spot. There were no warni... Read more
Incident date: Nov 4, 2023
I have a 2022 GMC Sierra 1500 AT4 with a 6.2 engine. The truck had roughly 50,000 miles on it when the engine completely stopped working while I was driving on a busy multi lane highway during rush hour. After almost getting hit by multiple vehicles while trying to glide my truck to the side of the highway. I waited 2 hours trying to get my truck towed to a local dealership and the next day was to... Read more
Incident date: Feb 3, 2025
The contact owns a 2022 Ford Maverick. The contact stated while driving at various speeds, the vehicle experienced severe front-end shaking and vibrations while depressing the accelerator pedal. The contact stated that the failure also occurred while driving up an incline. The vehicle was taken to the local dealer who diagnosed that the front axle was bent and needed to be replaced. The vehicle wa... Read more
Incident date: Jul 22, 2024
Failure of Oil Pressure Sensor resulting in oil leaking into wiring harness, this is the same problem with 3.3L engines in other models that KIA has extended coverage. I contacted KIA Customer Care and was told they tracked VIN and not enough Cadenzas had reported the same repair. If the problem is with the engine sensor then it should apply regardless of vehicle it was installed.
Incident date: Feb 4, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The Toyota 2.4L 2AZ-FE engine in my 2009 Pontiac Vibe GT suffers from excessive oil consumption due to a known piston ring defect. The rapid oil loss between changes puts the engine at risk of failure. The vehicle is available for inspection upon request. How was your safety or the safety of others... Read more
Incident date: Aug 1, 2021
One day after driving home from work there was a message that says low battery voltage on the instrument panel, then it went away. No other warning lights or problems. Ten more miles down the road the message says battery saver mode, reduced functions and then the car started to smoke, I am freaked out at this point praying to make it home safely. I arrive home and pull into driveway and then turn... Read more
Incident date: Jan 31, 2025
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument pan... Read more
Incident date: Jan 31, 2025
The contact owns a 2019 BMW 330I. The contact stated while driving at approximately 35 MPH, the brake pedal was depressed and there was an abnormal sound. The contact stated that while the brake pedal was depressed, the brakes failed to engage as designed. No warning light was illuminated; however, the "Electronic Stability Control System Malfunctioning" message was displayed on the instrument pan... Read more
Incident date: Jan 31, 2025
See attached document for complaint.
Incident date: Jan 4, 2025
Twice, a "service high voltage" error light has come on and it has said it impacts the ADAS and safety systems and the acceleration of the vehicle. The light disappeared after a short drive, but the heating system stopped working. The first time, we took it to the dealership and they reset the system and the heat came back a little, but seems to struggle under 32 degrees, and especially sub 15/2... Read more
Incident date: Jul 26, 2024
I drive an NX250 and recently took it to a conveyor-style car wash, where you position your front tire in a groove, shift into Neutral, and let the system move the car through. Upon exiting, I experienced an issue where I couldn’t shift directly from Neutral to Drive. Instead, I had to first shift into Park before I could engage Drive. This was especially concerning because I was worried that th... Read more
Incident date: Jan 31, 2025
The vehicle is hard shifting creating a forceful lunge which is followed by characteristics of the vehicle being in neutral (starts to slow down and revs when I try to continue on the road). I have been told the transmission on these vehicles (10 shift transmission) is part of a class action lawsuit. Ford Customer Service told me to contact NHTSA. It is very unsafe because when the car lunges a... Read more
Incident date: Feb 1, 2025
My 2013 Ram 1500 has had issues with the horn not working when the middle of the steering wheel is pushed but sounds when the key fob is used to lock doors. The EVIC control on the steering wheel would also not work. This started in 2018 where the problem was intermittent. This was part of recall R36 where the rubbing of the steering wheel harness on the retainer springs could cause an electrical ... Read more
Incident date: Jan 17, 2025
When starting again and driving in Slidell Louisiana only 70458 car is making loud noises from console radio network seems as if it's a tracking device linking into my car causing it to break gas is just draining starting Is loud just went to jeep in Nola jeep Xtreme on 29th all was fine seems as if there plugging in broke cars or trucks on my car. When off it makes noises every 20 min it's very... Read more
Incident date: Feb 2, 2025
My car has been making a whinny noise while I drive no matter how far with 84,000 miles also when I come to a complete stop the car starts vibrating but in any other gears it doesn’t and when I start driving again the vibrating stops. No lights have popped on my screen. Both Toyota dealership in Salinas California and another mechanic shop have told me upon inspections it is my car transmissio... Read more
Incident date: Sep 28, 2024
In less than one year with this car, 2016 MITSUBISHI OUTLANDER SPORT, is hesitating when accelerating then jerking forward into 4th gear, while driving at various speeds, the steering column vibrates makes loud sound, I’ve replaced the headlights at least 6x, water is getting in the vehicle somehow even a car wish will leave the floorboards soaking wet, the steering sways. This car had given me ... Read more
Incident date: Sep 28, 2024
In less than one year with this car, 2016 MITSUBISHI OUTLANDER SPORT, is hesitating when accelerating then jerking forward into 4th gear, while driving at various speeds, the steering column vibrates makes loud sound, I’ve replaced the headlights at least 6x, water is getting in the vehicle somehow even a car wish will leave the floorboards soaking wet, the steering sways. This car had given me ... Read more
Incident date: Sep 28, 2024
The complaint is against Reading Truck Body, LLC regarding unresolved safety issues and property damages incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Follow... Read more
Incident date: Dec 31, 2024
- Engine seized at highway speeds - Vehicle had lose of power while in the middle of the highway. Fortunately I was able to coast to the side of the road without impact. - The vehicle components went through inspection by the Cadillac dealer it was delivered to. - There were no messages or other symptoms that alerted me prior to the problem occured.
Incident date: Jan 31, 2025
Nov of 2023, overheated but no leak from engine was found and no antifreeze in radiator. TOOK to Mckie Ford they replaced the valve and noted thst there was antifreeze in the valve chamber and stated we needed a new engine. We purchased a new engine had it installed in Jan 2024 we paid for new engine. When we should not have as we did research on the engine and it was faulty but no recalls were in... Read more
Incident date: Feb 2, 2025
I was pulling into my driveway and I heard a "clunk" and then an error appeared on the dashboard saying "Check electric vehicle system." My 12V battery then died. After recharging the 12V battery with an external charger, the "Check electric vehicle system" message came up again when I started the car, and I could only drive a block or so before another message on the dashboard said "Stop vehicl... Read more
Incident date: Sep 21, 2024
While driving on the roadway, I was almost to a four way intersection, as i was going to get into the left turn lane, I turned the steering wheel slightly to the left as the steering wheel turned but the car almost did little adjusting to turn into the left turn lane. As this occurred you could here a noise underneath the vehicle . As I wasn't sure exactly what had happened, I attempted to limp th... Read more