Consumer Safety Complaints

Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.

2,245,377 Total Complaints

140,173 Reported Crashes

56,794 Reported Fires

8,580 Reported Deaths

What is a NHTSA consumer complaint?

A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.

The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.

How to interpret what you read

A few principles for reading consumer complaints usefully:

One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.

If you've experienced a defect

File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.

Read more from our blog

How to Read NHTSA Consumer Complaints › How NHTSA Investigations Work › Used Car: 7 Recall Checks to Run First › The Takata Airbag Recall: Full Story › OBD-II Codes Explained › All Articles ›

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Showing 35,035 complaints for SUBARU

Incident date: Aug 8, 2026

The transmission is failing. It is a known issue. 2018 Ford F150 Lariat. The transmission shifts very hard; it's slipping out of gear. It is getting stuck in gears and not shifting as it should. It is flaring when shifting gears. My safety is at risk because I never know when the vehicle is going to move if I am stopped. It could happen in the middle of an intersection; it could go out when I'm go... Read more

Incident date: Jul 16, 2026

The vehicle auxiliary battery keeps discharging and has to be jumped all the time. First time the car was towed to the dealership at 800 miles on it and on August 7th had to jump the car after getting off work and on August 8th had to jump the car after getting off work to get home. First time the battery had 89% charge on August 7th it had 73% charge and August 8th it had 68% charge. Total miles ... Read more

Incident date: Jul 16, 2026

MAP hose/sensor failure. Issue causes motorcycle to repeatedly stall while in motion. Dealer has confirmed this is a repeat issue, even after initial MAP hose recall has been performed. Had been inspected by the dealer multiple times. Vehicle is at the dealership now for this issue again. They are working manufacturer to determine why the repeated issue. Symptoms are rough uneven idle, and rep... Read more

Incident date: Jul 16, 2026

Incident date: Aug 8, 2026

While uninstalling a Chicco Fit360 ClearTex rotating convertible car seat, we discovered that the load-bearing webbing connecting the car seat base to a lower-anchor connector had completely separated. The car seat had not been involved in any crash or impact, and nothing struck or contacted the seat during removal. The separation was not visible during normal use. The seat had become loose, but ... Read more

Incident date: Aug 8, 2026

when driving our 2023 honda pilot we stopped at traffic light the car shut off would not restart our front doors would open and close our back doors would not operate back tale gate door would not operate we had no4 way blinkers no lights totally dead auto. we were in middle of four lanes bumper to bumper traffic with no way to warn other drivers of our car break down. after short time a help... Read more

Incident date: Jul 9, 2026

I am reporting repeated failures of the front safety camera / Collision Mitigation Braking System (CMBS) on my 2017 Acura MDX Tech (FWD). The vehicle has experienced intermittent and sudden loss of all ADAS safety functions, including CMBS, Lane Keeping Assist, Adaptive Cruise Control, and Road Departure Mitigation. The failures occur without warning, while driving at normal speeds. The dash disp... Read more

Incident date: Jul 9, 2026

On 05/06/2026 the vehicle was in for service at the Honda dealership (The Automaster, 3328 Shelburne Rd. Shelburne VT 05482). The inspection report notes "Rust Holes forming above rear trailing arms, non reparable area, will not pass future state inspection, recommend customer contact Honda of America @ 1-800-999-1009". They also provided a picture of the problem. I took the car to another garage... Read more

Incident date: Dec 26, 2025

While I was driving to drop my kids to school My Chrysler Pacifica PHEV dashboard chimed, the check engine light made an appearance, and the screen in my gauge cluster showed a large warning message. “Stop Safely, Vehicle Will Shut Off Soon.” I kept my foot in it and guided the Pacifica Hybrid through the off-ramp and into the rest stop’s parking lot And turned off the ignition and engine fo... Read more

Incident date: Apr 15, 2026

My Honda Ridgeline has experienced a dangerous malfunction involving the Auto Idle Stop system. When the vehicle comes to a stop, the system automatically shuts off the engine as designed to conserve fuel. Normally, the engine should restart when the brake pedal is released. On multiple occasions, however, the engine has failed to restart when the brake pedal is released. A warning appears on the... Read more

Incident date: Jul 28, 2026

I purchased this new 2026 Kia Seltos with approximately 32 miles. The vehicle now has fewer than 600 miles and has experienced two incidents of sudden, intermittent, complete loss of accelerator response. During one incident in highway traffic, the vehicle unexpectedly began decelerating and pressing the accelerator pedal produced no acceleration or meaningful propulsion. I could not maintain spe... Read more

Incident date: Jul 28, 2026

Harsh downshifting in transmission. Drops down from 10 to 1 then back to 7 then to 1 and then it fine for awhile and the repeats

Incident date: Jul 28, 2026

The contact owns a 2021 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 26V362000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the vehicle remained at the dealer for over 5 weeks, and the battery was disconnected. The manufacturer had not yet provided a battery for the replacement. The conta... Read more

Incident date: Jul 10, 2026

The contact owned a 2014 Chevrolet Cruze. The contact stated that while driving 45 MPH, a Chevrolet Impala crashed into the rear of the vehicle, causing the vehicle to fishtail and flip over several times and land upside down in the woods. The contact stated that the air bags deployed and exploded. The contact stated that the air bags obstructed the exit out of the vehicle. There was an unknown ye... Read more

Crash 1 injured

Incident date: Jul 25, 2026

I have continually attempted to resolve a recall on my vehicle however the manufacturer and local dealership is threatening unlawful vehicle seizure, refusing to explain recall remedy procedures, failing to follow listed rules procedures and laws related to recall and has attempting a bad-faith $400 credit to finance a new vehicle for unfixable structural safety recall." Two years of wasting ti... Read more

Incident date: Jul 25, 2026

On multiple occasions, under different driving conditions, the vehicle has experienced significant and rapid deceleration without any warning lights, diagnostic codes, or dashboard messages. The deceleration has occurred unexpectedly and creates a dangerous situation, particularly in traffic where a car or semi behind me is not anticipating the sudden decrease in speed. This requires me to fully d... Read more

Incident date: Jul 30, 2026

Nelson v. Ford Motor Company is a class action lawsuit targeting a defect in Ford's 2.3-liter EcoBoost engines. The suit highlights coolant leaks into engine cylinders, overheating, and catastrophic engine failures. I have had my 2016 ford mustang ecoboost in and out of mechanic shops for months now accumulating well over $7K in out of pocket expenses. I have been to multiple mechanics trying to d... Read more

Incident date: Aug 1, 2026

ISSUE 1 – UNINTENDED DECELERATION (Power Train): While driving at highway speeds (60–80 mph) with foot off accelerator for approximately 5+ seconds while coasting, the vehicle unexpectedly executes a sharp, single downshift causing sudden unintended deceleration and an RPM spike. No warning lights illuminate. Documented on 11 occasions between May 20, 2026 and July 29, 2026; incidents occurred... Read more

Incident date: Aug 1, 2026

Incident date: Aug 2, 2026

I took my vehicle on for am oil change and the mechanic brought to my attention that the front subframe of the vehicle had serious rot and rust. This lower subframe ties the front control arms together and other structural components, which is concerning with how fast this component has degraded. When researching this online, this appears to be a common issue on 2015 and later Transit vans, to t... Read more

Incident date: Dec 30, 2025

The contact owns a 2025 Ford F-600 SD. The contact stated that while driving at an undisclosed speed, the front of the vehicle raised up and the contact discovered that the vehicle, which had been converted into a motorhome, was improperly weighted, causing excessive weight on the rear axle. The contact stated that there was no clearance between the rear spring pack and the bump stop because the r... Read more

Incident date: Apr 30, 2022

The contact owns a 2019 Alfa Romeo Giulia. The contact received notification of NHTSA Campaign Number: 25V586000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair... Read more

Incident date: Jun 1, 2012

The contact owns a 2024 Ford Bronco Sport. The contact stated that while driving at an undisclosed speed and making a right turn, there was an abnormal sound coming from the rear of the vehicle. The vehicle remained at the residence. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 200.

Incident date: Aug 4, 2026

The leather-covered dashboard panel, in the approximately 4-6 inch section between the base of the windshield and the first seam across the dash, has shrunk, rippled, and pulled away from the underlying substrate. This area also houses the driver-assist camera housing and the defrost vent. The vehicle was purchased new and has been Ford-maintained, professionally detailed, and garage-kept througho... Read more

Incident date: Aug 4, 2026

Got in a wreck so bad it be t the frame she hit head on a d had seatbelt on and smacked her head on the dash the other cars airbags deployed hers did not

Crash

Incident date: Aug 4, 2026

Vehicle horns are non-operational; 7/6/2026; no answer from corporate.

Incident date: Jul 25, 2026

The vehicle's Auto-Idle Stop (AIS) feature is defective and creates a severe safety hazard. While stopped at a busy road intersection, the feature engaged and shut the engine off normally. However, when releasing the brake pedal to proceed, the engine glitched and completely failed to restart, leaving the vehicle completely stalled, unpowered, and stranded in live traffic. The vehicle became a sit... Read more

Incident date: Jul 20, 2026

Forward collision Warning and Automatic Emergency Braking systems failed on 5/13/2026. Driving at a low rate of speed, approximately 15mph in a roundabout traffic circle with no other vehicles in front of the vehicle, sunny dry weather, 740am. Proceeded into traffic circle and FCA engaged and hard braking occurred for instantaneous stop and my vehicle was hit in the rear by a school bus. Air ba... Read more

Crash

Incident date: Aug 1, 2026

The contact owns a 2024 Chevrolet Blazer. The contact stated that while driving at an undisclosed speed, the vehicle experienced phantom braking on four separate occasions. The Forward Collision Avoidance warning light was illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the ... Read more

Incident date: Jul 13, 2026

The timing belt/chain is failing on F-150 trucks and multiple people have sent in issues. i think from 2015-2018. It looks like you are already looking at other Fords with same issue. what i was told is that there could be sudden stalling: If the timing is thrown off or the chain snaps, the engine cuts out instantly. Losing power steering and engine power while driving in traffic creates an imme... Read more

Incident date: May 15, 2026

While driving normally at approximately 55 mph on the highway, the vehicle suffered a sudden, catastrophic, and spontaneous structural failure of the rear driver-side suspension and drivetrain. Without striking any road debris, potholes, or other vehicles, the entire driver-side rear wheel, wheel assembly, and structural axle components completely fractured and ejected from the moving vehicle. An ... Read more

Crash

Incident date: Aug 2, 2026

The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle was losing traction and was shifting very rough while in hybrid mode. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); and the vehicle was repaired in February; however, the repair failed to prevent the failure. The contact stated that wh... Read more

Incident date: Jul 29, 2026

The bushings on my vehicles front suspension completely failed at 47k miles and required replacement. The vehicle was under warranty and the manufacturer replaced them free of charge, but I'd heard that this component is being investigated. To be clear, the front lower lateral links and compliance arms all had to be replaced.

Incident date: Jul 31, 2026

The contact owns a 2016 Ford Escape. The contact received notification for NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a blank image intermittently while reversing. The dealer was contacted and confirmed that parts were unavailable for the recall repair. The contact w... Read more

Incident date: Jul 25, 2026

I am reporting a serious safety concern with my 2024 Jeep Wagoneer. For approximately six months, I have repeatedly taken the vehicle to an authorized Viva Jeep dealership in [XXX], because of transmission and acceleration concerns. The dealership has attempted to diagnose the issue, including keeping my vehicle for approximately one month, but the problem has not been resolved. On XXX, while dri... Read more

Incident date: Jul 25, 2026

We were driving from [XXX], to [XXX], on XXX. That morning we'd taken the Honda Pilot in to Xpresso Lube and got an oil change and all fluids checked out. Eight hours into the drive we heard a little clanking and started to pull off the freeway. As we did so, a Low Oil Pressure light came on for a few seconds and then we heard a loud bang and then very loud, rhythmic, clanking noises in the engine... Read more

Incident date: Jul 25, 2026

The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle came to a complete stop without warning. The contact stated that the failure had occurred twice. During the first failure, the vehicle was towed to the dealer and a lifter inside the engine was replaced. The contact stated that after the second failure, the contact allowed t... Read more

Incident date: Jul 29, 2026

Multipurpose Camera Failure causing multiple displays on dashboard

Incident date: Jul 21, 2026

I am reporting a product safety defect regarding an aftermarket dashboard cover manufactured by Seatz Manufacturing ([XXX]) for the 2018 Nissan NV200. The company's official website explicitly admits that their pattern covers the passenger airbag deployment zone, claiming the airbag will simply 'explode and blow through' the fabric to push it out of the way. However, their physical pattern feature... Read more

Incident date: Jul 21, 2026

While in service at Volvo Cars Clear Lake for Recall R103312/ Campaign 25V-179, three of four hybrid battery modules failed on installation, yet Volvo refuses to replace the entire battery. This is a covered warranty repair that has not been completed, and the car has been out of service for more than 100 days. During part of that time, it was being stored outdoors with the battery removed and the... Read more

Incident date: Aug 1, 2026

CORRECTION TO NHTSA COMPLAINT 11754243 (8/2/2026). That complaint was submitted late at night with assistance; several fields were entered wrong and the electrical failure history was omitted. Apologies for the error. Please associate this with XXX. CORRECTIONS: Vehicles towed - YES, TWO, not "No"; my Genesis is still at the dealer it was towed to in [XXX]. Injured - THREE, not 1. Police report -... Read more

Crash 3 injured

Incident date: Aug 3, 2026

Went to get into my 2024 Acura MDX parked car this morning temperature around 68 degrees and noticed the back window of my 2024 MDX had shattered out. There was a large section of glass missing and the glass looks as if it was pushed from the inside out. The vehicle had not been driven or started since the last evening. It seems as though this was a problem with prior Acura models in previous year... Read more

Incident date: Jul 30, 2026

The contact owns a 2020 Ford Escape. The contact stated that after the dealer performed an unknown recall repair on the front driver’s side door, the failure occurred. The contact stated that the front driver’s side window intermittently failed to roll up or roll down and made a squeaking sound while operating. The dealer was made aware of the failure and informed the contact that the front dr... Read more

Incident date: Jul 14, 2026

I have experienced numerous instances where my car will stall at a stop light and then fail to restart, even with switching gears to park before resuming to drive.. I have had to turn on and off the engine multiple times at a si hole stoplight before the car would resume movement. This scenario has now happened at least 3 times. I am a mom driving a minivan of kids and this is concerning for our... Read more

Incident date: Jul 28, 2026

Driver seat feels like something is loose in the back and is popping randomly almost like somebody’s kicking you in the back. It can be very distracting while driving. This happened on the 2026LE I had that I turned in because of that problem. I’ve had it seen several times by the dealership for this issue and there’s no solution. There’s also an issue with the wiper blades going extremely... Read more

Incident date: Jul 28, 2026

Truck will flare on lower gears of the 10 speed transmission. The 10R80 to be exact. The CDF drum was engineered incorrectly and ford has made an updated part but they didn’t make it till 2023. So that leaves years 17’-22 to have transmission problems and catastrophic transmission failures because of a bad design. It’s very dangerous for a transmission to lose power on the roads and or react... Read more

Incident date: Jul 28, 2026

Incident date: Aug 1, 2026

On June 29, 2026, we were driving on interstate 87 near the Albany airport when a small rock struck my car windshield which caused a small, star-shaped crack on the driver's side of my windshield. I took the car immediately to a Safelite location near the Albany airport to try and have the star repaired at their facility however the effort failed and turned the small star shape into a one foot cra... Read more

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Vehicle Safety

Consumer Safety

Infrastructure

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Consumer Safety Complaints

What is a NHTSA consumer complaint?

How to interpret what you read

If you've experienced a defect

Read more from our blog