Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Mar 22, 2024
The contact owns a 2007 Chevrolet Uplander. The contact stated that the sliding door on the passenger’s side of the vehicle was opening independently. The contact had the vehicle modified because as a disabled driver, and had a ramp installed for the wheelchair. The contact stated that whenever the sliding door was opened, the ramp failed to fully deploy. The contact stated that the sliding door... Read more
Incident date: May 14, 2025
Fuel pump failure caused by improper factory fuel tank coating that leads to sudden and abrupt fuel pump failures. Harley fixed the issue in 2024 by coating the fuel tank, but 2021-2023 Pan America’s have repeated and frequent sudden fuel pump failures that can cause the bike to shut down, even when travelling at highway speeds.
Incident date: Apr 24, 2025
So the electrical would be when I shut my truck off in park I cannot turn my key completely back to release the key so therefore I’m killing my battery leaving the power on as far as the tires they’re rated for 50 or 55,000 miles I have 37,000 miles and I have no tread left and as far as my drivetrain when accelerating onto a highway pulling my fifth wheel camper that is 16,000 pounds loaded t... Read more
Incident date: May 11, 2025
So the electrical would be when I shut my truck off in park I cannot turn my key completely back to release the key so therefore I’m killing my battery leaving the power on as far as the tires they’re rated for 50 or 55,000 miles I have 37,000 miles and I have no tread left and as far as my drivetrain when accelerating onto a highway pulling my fifth wheel camper that is 16,000 pounds loaded t... Read more
Incident date: May 14, 2025
The contact owns a 2023 Volkswagen ID.4. The contact stated that when the battery was charged to 80%, the vehicle could only be driven for less than 150 miles instead of the 270-275 miles as expected. The vehicle was taken to the dealer who was not able to diagnose a cause of failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was 16,570.
Incident date: May 14, 2025
The contact owned a 2020 Jeep Grand Cherokee. The contact stated the vehicle had been driven for three hours and parked. Moments later, the vehicle was restarted and while driving approximately 35 MPH, the vehicle suddenly experienced unintended acceleration. While pressing the brake pedal, the vehicle did not stop and continued to accelerate forward, and the speed increased. While attempting to a... Read more
Crash
Incident date: Sep 13, 2024
The car vibrates under acceleration, 2nd time having this issue. CV Axles needed replaced last time
Incident date: Sep 13, 2024
What component or system failed or malfunctioned, and is it available for inspection upon request? The exterior door handles and latching mechanism failed due to freezing in cold weather. When temperatures drop, the door handles become stuck or the latch mechanism fails to engage or disengage properly. This issue is reproducible during cold weather and the affected components are available for ins... Read more
Incident date: Dec 1, 2023
I kept smelling a burnt plastic smell. Eventually my driver side rear door did not lock. Upon inspection of the wiring the wire harness from the door to the truck showed the wires on the truck side had burned/melted the sheathing off the wires and leaving them exposed and touching.
Incident date: Dec 1, 2023
The contact owns a 2016 Land Rover Range Rover. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the front end of the vehicle. The contact also stated that the vehicle became difficult to control. The vehicle was taken to the dealer, where it was diagnosed that the front suspension upper knuckle joint had failed and needed to be replaced. The v... Read more
Incident date: Dec 1, 2023
Every component of the braking system signaled a fault & associated alerts simultaneously. Nearly a complete brake failure occurred (almost caused me to run into an intersection at a red light). Brakes maintained very little pressure even with pumping them, approx every 5th time I stopped pressure was regained. Quadrupled the braking distance. ABS, parking brake, etc - all failed. Managed to get t... Read more
Incident date: May 13, 2025
Front brakes squeal when the ceramic brake pads are engaged against the rotors. Gurgling and grinding noises behind the steering wheel and behind the brake pedal indicative of brake line issues. Brake lines not bled correctly, air in brake lines, or issues with the brake booster or pressure switch systems. Front brake issues occur the most in reverse during initial startup, when driving at a lo... Read more
Incident date: May 11, 2025
I was going to park my car the second I went to change gears my car accelerated forward through a bakery I stepped on the brakes as fast as I could but it was too late
Crash
1 injured
Incident date: Apr 9, 2025
The 6.2 is using 1-1.5 QT. every 3000 or so miles. I have done the check every 1000 miles. Had a bent lifter replaced 2 christmas ago.
Incident date: May 1, 2025
This suv has 10 speed transmission that has faulty harsh shifting hesitation, acceleration problem when shifting on highway or in situations when you need to slow down and or accelerate. This has happened many times while trying to get on the highway and switching lanes. I have almost been run over because it stalled someone is going to get killed. I have had the Powertrain control module pcm repr... Read more
Incident date: May 1, 2025
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that the vehicle was taken to the dealer for an air bag recall, the contact was asked to move the vehicle forward and stop at a certain spot; however, the vehicle failed to stop immediately when the brake pedal was pressed. The contact had to apply an excessive amount of force on the brake pedal for the vehicle to roll to a stop.... Read more
Incident date: May 10, 2025
Vehicle hesitating when attempting to accelerate. No power or minimal momentum when pressing on gas pedal. Transmission control module would randomly drop out and loose communication at the same time the body control module thought the vehicle was in park. It would lock and unlock the doors multiple times and the car would jerk uncontrollably. Extremely unsafe while mobile. Issue first occurred r... Read more
Incident date: May 31, 2024
Very frequently, the brake alert system comes on while on the highway causing my vehicle to engage the braking system. This happens whether or not there is a vehicle in front of me.
Incident date: Apr 20, 2025
Only had the truck for 3 weeks, I'm starting to feel a lag when accelerating. I thought it was just the turbo lagging, but it may be the gas pedal communicating as I barely ease into it.
Incident date: May 8, 2025
I was driving on a road that was very rough with many bumps and the car (well in front of me) began to slow down to avoid a big pot hole, I applied my brakes to slow down before I got close to that car. Because the road was rough, as many others have filed the same complaint now, my Palisade engaged the ABS and the car coasted much farther than it shoudl have with the amount of brake pressure I wa... Read more
Incident date: Mar 7, 2025
dash instuments goes blacked out , entertainment system goes black in sequence to dash, this has happened multiple times . I cannot tell my speed, gas levels, etc, the LKAS, collision warning, adaptive cruise control , auto emergncy breaking ,lane departure warning failed with lights coming on with various failure warinings, it fails ,then works randomly then fails again. I have taken my vehichle... Read more
Incident date: Aug 30, 2023
My 2021 Honda civic ex’ forward collision sensor light flashed mid intersection my brakes locked up causing me to be a victim of a hit and run. As I was in between policies with my insurance therefore I wasn’t covered for the accident and I am now suffering financial hardships.. dealership didn’t want to hear what I had to say because it was a new car & no recalls were announced at the time... Read more
Crash
Incident date: Mar 12, 2024
MY 2023 Odyssey has 40K miles and the cam shaft bearing is deteriorating and my engine oil is full of shavings. The dealership is acting as if because I did not get my oil changed there, that it somehow isnt their fault and not covered under the warranty. This is an existing recall of these engines and nhtsa is investigating other years etc. Here is a video from the tech [XXX] INFORMATION RED... Read more
Incident date: Apr 14, 2025
After routine service at South Coast Toyota in Costa Mesa, CA, I unknowingly drove my 2023 Toyota RAV4 Hybrid for over a week with two missing lug nuts and one extremely loose lug nut on the front passenger wheel. The service performed on April 5, 2025, included an oil change, tire rotation, and full inspection. No issues were reported to me at pickup. Over the next several days, I heard increasin... Read more
Incident date: May 3, 2025
I have to put a quart of oil in every week. It burns oil.
Incident date: Mar 8, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle was jolting forward. The check engine warning light was intermittently illuminated. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assi... Read more
Incident date: Apr 24, 2025
This issue has been going on since February 2024. The vehicle will completely shutdown while driving ( no matter what speed I'm going ) it will say SERVICE THE SHIFTER and stop. The first time this happened I took (towed bc vehicle willl have no power since this a SAFTEY issue ) the Vero beach Chrysler dealership the vehicle to Commuter Cars in Port St Lucie which is the dealer I purchased the ca... Read more
Incident date: May 8, 2025
I have attached all my service records from Honda/Acura and the dealership Motorworld which is located in Wilkes Barre, PA I had my first issue with the car in January 2024 with sensors malfunctioning. They we replaced a few times, repeated issue I had other issues that didn't replicate themself or show as an error code when I brought the car in. Issue accelerating or inability to accelerate on ... Read more
Incident date: May 8, 2025
I have attached all my service records from Honda/Acura and the dealership Motorworld which is located in Wilkes Barre, PA I had my first issue with the car in January 2024 with sensors malfunctioning. They we replaced a few times, repeated issue I had other issues that didn't replicate themself or show as an error code when I brought the car in. Issue accelerating or inability to accelerate on ... Read more
Incident date: May 7, 2025
Engine light came on and over heates
Incident date: Apr 28, 2025
Having issues with my engine, it’s throwing the code saying that my glow relay is stuck on and has something to do with the knock sensor, which is on a recall on 2015 Kia Optima, but my VIN number doesn’t seem to be one that’s on the recall list, but my engine is doing the same thing that the other ones are being recalled for.
Incident date: Apr 28, 2025
My car has been stalling and shaking for months on acceleration. This has put me in unsafe situations where vehicles are going very fast on the highway and I am going 20 miles under the speed limit, or I am accelerating to merge and my car fails to accelerate, or I'm on the regular road and my car slows to a crawl while people are coming in fast behind me. The Error Code is: Cylinder 3 misfire.... Read more
Incident date: Apr 28, 2025
My car has been stalling and shaking for months on acceleration. This has put me in unsafe situations where vehicles are going very fast on the highway and I am going 20 miles under the speed limit, or I am accelerating to merge and my car fails to accelerate, or I'm on the regular road and my car slows to a crawl while people are coming in fast behind me. The Error Code is: Cylinder 3 misfire.... Read more
Incident date: Mar 12, 2025
About 2 weeks ago our 2024 Escape had a back-up camera freeze event just like was happening on our 2023 Ford Maverick. The Maverick had a recall for the problem but as of now no recall yet listed for the Escape having the same issue.
Incident date: Apr 2, 2025
Transmission with no prior issues started to delay shift and have a hard time shifting through gears then would skip gears and get stuck in gears cause the truck to harshly stall and jerk, front collision warning randomly coming on just going down the road
Incident date: Apr 2, 2025
I have called 2 dealers to schedule an appointment to get this major safety recall completed. Neither one is responsive. I called another and they told me that Kia put out a remedy, but that remedy was unsuccessful, so there is NO fix at the current time and KIA will notify me at a later time when another remedy is put out, then I'll have to call and schedule an appointment. This is my ONLY vehicl... Read more
Incident date: Apr 2, 2025
My coolant is leaking into the motor. Shop gave me a quote for a whole new engine. I’ve seen so many posts on forums and many friends who own the same car having the same problem. Please please make Ford issue a recall as this is my only vehicle and I got it hoping to finally not have to worry about car problems for a while. It’s been 2 months since I bought it.
Incident date: Apr 6, 2025
Cruise control stopped working while driving interstate speed. Would not work and all lights on dashboard came on . Proceeded to Nearest dealership and was informed that I needed a brake switch. Did not fix the problem. Have been informed that I need a wiring harness! About to spend a total of 400.00
Incident date: Apr 6, 2025
Cruise control stopped working while driving interstate speed. Would not work and all lights on dashboard came on . Proceeded to Nearest dealership and was informed that I needed a brake switch. Did not fix the problem. Have been informed that I need a wiring harness! About to spend a total of 400.00
Incident date: May 7, 2025
I purchased this truck 3/20/2025. I have since realized it wasn't me doing something wrong. The truck hesitates and shakes during shifting upon acceleration from a stop and when putting it in park and attempting to turn the truck off it has a message on the display saying "shift to park" and it will not turn off until you repeatedly restart it and play woth the gear shift to get it to register t... Read more
Incident date: Apr 23, 2025
Paint on the hood peeling significantly. No signs of chips or scratches near the peeling site. Paint is expected to last 10 to 15 years under normal driving conditions and mine has lasted only 7. Color is white. There is a current class action suit against nissan for paint issues, and I want my voice heard too.
Incident date: Mar 20, 2025
The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confir... Read more
Incident date: Mar 20, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manuf... Read more
Incident date: May 6, 2025
Odometer Fraud. The contact went to purchase a 2008 Toyota Tundra. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 118,000; however, it was discovered that the mileage listed on the service record sticker on the top of the windshield showed 292,000. The contact obtained a Carfax report ... Read more
Incident date: Mar 21, 2025
The contact owns a 2017 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not exper... Read more
Incident date: Mar 23, 2025
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 MPH, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmiss... Read more
Incident date: Apr 16, 2025
Our middle seat belt has stopped working in the back seat- we have not had it replaced yet. No damage was done on it by us, but will not click into the buckle. Driving on the hi-way engine started making awful noises. We pulled over and had the truck towed to Royal Moore GMC in Hillsboro Oregon as we didn't want to cause any more harm to the engine. Royal Moore GMC informed us the engine rod be... Read more
Incident date: Mar 13, 2025
Driving on hwy at 60 mph on regular day going home and trucks all off sudden started rattling and engine knocking very loud , engine started crashing loosing power , has to merge to side of road and call tow truck
Incident date: Jul 25, 2024
The contact owns a 2012 Ram 1500. The contact stated while driving approximately 65 MPH, there was an abnormal sound coming from underneath the vehicle. In addition, the contact stated that while driving over a speed bump, the gas gasket detached. The vehicle was temporarily repaired using a rope and then taken to a local dealer. The vehicle was taken to several independent mechanics for repair ho... Read more
Incident date: May 5, 2025
[XXX] on Sunday I was driving Longisland’ highway around 70 mile per a hour on left line my Cadillac engine stop end notification start engine I barely stop my car called police officer he help me because car it wast safe area with tow truck take my car now car in service almost week still no response and I have a appointment last Saturday because it was recall one day before engine blows just w... Read more