Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: May 31, 2025
My jeep started leaving me stranded 8 times. The jeep would not start but had warning lights of " service charging system" , with picture of a battery in left of dash, a wrench, engine light, and it won't go into neutral to have it towed. I had it in the shop twice, and they cannot figure out the cause. They did update the computer to cover the recall from automatic combustion. { updated the compu... Read more
Incident date: Mar 31, 2025
My vehicle just stopped, in the middle of a busy 95 South Cross Bronx Expressway.
Incident date: Mar 31, 2025
My vehicle just stopped, in the middle of a busy 95 South Cross Bronx Expressway.
Incident date: Jun 12, 2025
Timing chain looseness, Sudden loss of engine power/motive power. Vehicle was sold, unknown if available for inspection. Engine failure on and in the middle of the interstate/highway, and this caused a major crash risk, and safety hazard. This make and model of vehicle has multiple reports of similar incidents. The repairs would’ve cost over 3 times the value of the car. As stated by the ve... Read more
Incident date: Jun 12, 2025
The contact owns a 2018 Ford Escape. The contact stated that while the vehicle was at the dealer for a routine service, the vehicle was diagnosed with engine failure due to coolant intrusion in the engine. The contact was informed that the engine needed to be replaced and was advised not to drive the vehicle. The vehicle was not repaired. The contact related the failure to an unknown recall. The m... Read more
Incident date: May 25, 2025
The contact owns a 2020 Entegra Aspire RV. The contact stated that while driving approximately 70 MPH, the emergency exit door window erroneously ejected from the RV. The cause of the failure was not determined. The RV was not repaired. Additionally, while operating the RV, there was an abnormal fuel odor present inside the RV. The RV was taken to the local mechanic who determined that the #1 fuel... Read more
Incident date: Feb 20, 2025
The contact owned a 2021 Kia Seltos. The contact stated that while his son was having the vehicle service, he was informed that the vehicle was consuming an excessive amount of oil. The contact was unaware of any warning lights being illuminated. The vehicle was taken to the dealer and was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle wa... Read more
Incident date: Feb 20, 2025
Our 2024 Sprinter Van, manufactured in 2023, with less than 10,000 miles caught fire in the engine compart shortly after my wife picking me up at the airport.
Fire
Incident date: Jun 4, 2025
The contact owns a 2019 Ford F-150. The contact stated while driving 70 MPH, the transmission unexpectedly downshifted and then signaled that the transmission was shifting into second gear; and the contact depresses the brake pedal, and the transmission shifted back into tenth gear. Several unknown warning lights were illuminated. The contact pulled over to the side of the road and was informed by... Read more
Incident date: May 29, 2025
since the purchase of my vehicle one year ago, my vehicle has consistently had codes that listed output to each headlamp, can bus code, it has also had engine control module code. This started a year ago and as of yesterday it still had codes. The code also include telematics and my infotainment system says fatal error. I have filed multiple complaints withFCA US LLC and have gone to the dealersh... Read more
Incident date: Jun 1, 2025
The contact owns a 2023 BMW X1 equipped with Bridgestone Tires, Tire Line: Turanza, Tire Size: 225/55/R18, DOT Numbers: 16C1005HC0723 (Rear Tires) and 16C1005HC0823 (Front Tires). The contact stated that upon taking the vehicle for service, the contact was informed that all 4 tires needed to be replaced. The contact was informed that the front tires had 1-millimeter of treadwear remaining, and the... Read more
Incident date: Jun 1, 2025
The contact owns a 2023 BMW X1 equipped with Bridgestone Tires, Tire Line: Turanza, Tire Size: 225/55/R18, DOT Numbers: 16C1005HC0723 (Rear Tires) and 16C1005HC0823 (Front Tires). The contact stated that upon taking the vehicle for service, the contact was informed that all 4 tires needed to be replaced. The contact was informed that the front tires had 1-millimeter of treadwear remaining, and the... Read more
Incident date: Jun 1, 2025
The contact owns a 2023 BMW X1 equipped with Bridgestone Tires, Tire Line: Turanza, Tire Size: 225/55/R18, DOT Numbers: 16C1005HC0723 (Rear Tires) and 16C1005HC0823 (Front Tires). The contact stated that upon taking the vehicle for service, the contact was informed that all 4 tires needed to be replaced. The contact was informed that the front tires had 1-millimeter of treadwear remaining, and the... Read more
Incident date: Jun 7, 2025
1) What component or system failed or malfunctioned, and is it available for inspection upon request? The cylinders are constantly misfiring. 2 )How was your safety or the safety of others put at risk? Yes. 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Yes. 4) Has the vehicle or component been inspected by the manufacturer, police, insurance represent... Read more
Incident date: Jun 7, 2025
The contact owns a 2023 Ford F-150. The contact stated while driving at slower speeds, the vehicle would immediately brake independently without depressing the brake pedal. The Brake warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed at the owner’s expense; however, the cause of the failure was not determined. The vehicle was not repaired. Upon further ... Read more
Incident date: Jun 7, 2025
My tailgate is opening unexpectedly while driving. Hyundai has assured people that the tailgate locks while the vehicle is on and moving but that doesn't seem to be the case. I always check to make sure the tailgate is latched after accessing it, since this has happened several times now. I have now lost 2 separate items out of the bed while driving with the tailgate unexpectedly down. This issue ... Read more
Incident date: May 21, 2025
The contact owns a 2016 Ford F-150. The contact stated that while attempting to accelerate from a stop, the vehicle failed to accelerate as intended while the accelerator pedal was depressed. In addition, while accelerating the vehicle jolted forward. The contact stated that the check engine warning light was illuminated. The vehicle was taken to a local independent mechanic where it was diagnosed... Read more
Incident date: Apr 8, 2025
Door locks keep unlocking and locking as I'm driving. It is very loud. 4 or 5 times as I'm going 35 and 60 mph
Incident date: Apr 8, 2025
The rear brakes of the vehicle are locking up while driving. The truck is a 2020 Chevrolet Silverado 1500 Crew Cab and 2020-2022 Chevrolet Silverado 1500 are listed as included in the recall per the NHTSA Campaign # 24V797000 recall. When searching the VIN number of our vehicle, [XXX] , it states that it is not included in the recall and has no unrepaired recalls. Our vehicle is experiencing ... Read more
Incident date: Jun 1, 2025
When driving the vehicle, my car exhibits a rocking / shake when going from brake to gas at speeds below 20 mph. I was told by the dealership that it is normal operation, but when driving two other CX5’s, the behavior did not exhibit. I do not know what to do. I have also brought it to 2 independent mechanics and they told me the engine mounts needed to be replaced. I did the service at 36,000 m... Read more
Incident date: Jun 1, 2025
Whenever I slow down at a light or go low speed in a parking lot my vehicle cuts off. This can cause a accident and the dealership said if there is not fault code there is no fix. It cuts off and say start the vehicle manually.
Incident date: Jun 5, 2025
When I first got the car. I had the cigarette lighter go out and the car had about 29,000 miles on it. The put two fuses and they blown. Now my car ac has went out. I have been told by a professional that the car sounds like it has a lot an electric issue. I have a friend who has the same issue with the same car with her CarPlay and cigerette lighter not working properly
Incident date: Jun 5, 2025
We purchased vehicle in Sept 2020. The vehicle has always had a rough jerk or rough shift when initially moving at stop lights or any stop and as vehicle is accelerated and to shifting to next gear. It is not a smooth transmission shift from initial start to first few gears. Just seems that at any time transmission may fail and vehicles behind may run into it.
Incident date: Jun 25, 2024
Turbo blew because of emissions systems and I never got alerts tht there was a problem but ford could see all the notifications
Incident date: Mar 6, 2025
Emergency break on an off working parking pawl becomes dislodged and transmission to where it is shifting into neutral unexpectedly or shifting into park, which could be a potential rollaway which it has. Also back shocks and struts in the rear. Detaching Etc. Electrical issues. Radio software and also intermittent power loss of vehicle. Or stalling issues .
Incident date: Jan 1, 2024
Engine developed a knock and associated power issues as per Nissan technical bulletin NTB 19-057a. Nissan did not make owners of the affected VIN numbers aware of the issue.
Incident date: Jun 5, 2025
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine power... Read more
Incident date: Jun 5, 2025
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine power... Read more
Incident date: Jun 5, 2025
I am filing a complaint regarding repeated and dangerous safety failures with my 2022 Jeep Grand Cherokee Overland 4xe, which I purchased as a brand-new vehicle on February 22, 2025. The most critical issue is that the vehicle has shut off on two separate occasions—once while in motion driving up a hill and once during a suspension height adjustment while stopped. In both cases, the engine power... Read more
Incident date: Jun 4, 2025
When driving my truck and towing a trailer which has elec. over hyd. brakes and trying to stop. My truck will disable my brakes on my trailer, which may weigh 3+ times the weight of my truck. GM had a recall on the truck brake module which fixed my problem. Then l took my truck back for an oil change a few months later and they said that there is a open recall on the brake module (NEWER UPDATE) wh... Read more
Incident date: Jun 4, 2025
The contact owns a 2011 Lexus GS460. The contact stated that while operating the vehicle, the message "Hydraulic Brake Sensor Fault" remained displayed. Additionally, while depressing the brake pedal, the vehicle experienced severe shaking and vibration. The cause of the failure was not yet determined. The manufacturer and local dealer were not notified of the failure. The failure mileage was 149,... Read more
Incident date: May 19, 2025
The contact owns a 2014 Hyundai Elantra. The contact stated while the vehicle was parked, the vehicle was started, and the engine revved abnormally. There was no warning light illuminated. Additionally, the contact stated while stopped at a stopped sign, the accelerator pedal was depressed, and the vehicle jerked forward before accelerating. The contact stated that the failure had occurred several... Read more
Incident date: May 19, 2025
We just purchased this vehicle for my daughter and when I called the manufacturer about scheduling to perform Recall # 24V834 they said the parts were on back order. I asked when they may have the parts and they claimed they didn't know, but the recall wasn't something I would have to worry about unless the air bag light came on. I asked what if in an accident and the air bag deploys would it caus... Read more
Incident date: Jun 2, 2025
The trailer does not have the correct tires installed, as the datasheet specifies. It is rated at 3500 lbs and does not have any brakes. Safety concern.
SUBARU
XV CROSSTREK
(2013) - POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:FLOOR SHIFT
Jun 2, 2025
Incident date: May 12, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the message "Service Shifter" was displayed. The contact stated that after restarting the vehicle, the vehicle returned to normal functionality. No warning lights were illuminated. The vehicle was taken to the dealer, who was unable to duplicate the failure. The vehicle was not repaired. The manuf... Read more
Incident date: May 26, 2025
My vehicle is affected by NHTSA Recall Number 23V652000, I have taken my vehicle to Jim Ellis Kia of Kennesaw on several occasions, I believe 3 separate occasions to try and get this recall resolved. Each time I am told that the fix, a replacement fuse, is not being accepted by my vehicle. Each time they attempt to replace the fuse, the vehicle goes into anti-theft mode where the alarm goes off co... Read more
Incident date: Jun 1, 2025
The active headrest shot off without cause and whiplashed my head and neck. There was not an accident or any reason for it to go off.
1 injured
Incident date: May 27, 2025
Traveling at approximately 65 MPH and the transmission slipped into neutral and we began to lose speed while the engine freely revved, then it slammed back into gear violently. Then about an hour later on the same trip it did it again, except this time when it slammed into gear the rear tires lock up and we were nearly rear ended, luckily they swerved over in time. The wheels then unlocked and the... Read more
Incident date: May 27, 2025
Rear Axle Hub Bolt Breakage - the rear axle hub bolt sheared off.
Incident date: Jul 19, 2024
After my battery died, my 2011 Ford Taurus defaulted my only working key to a ‘MyKey’ with volume limits, seatbelt mutes, and other safety limitations. I cannot undo it without spending over $200 to fix an issue caused by your faulty system design. This creates a safety issue and financial burden that Ford should be responsible for.
Incident date: Feb 25, 2025
2023 Fisker SUV Door Handle Malfunction, I am submitting this complaint regarding a critical safety issue with my 2023 Fisker SUV involving the interior and exterior door handles failing to open. This malfunction has resulted in passengers, including myself, being locked inside the vehicle, unable to exit manually or from the outside. Details of the Issue: Component Failure: The door handles fai... Read more
Incident date: May 30, 2025
2013 Santa Fe burning oil, current with regular maintenance and oil changes. At times will have to top off weekly. Between full oil changes. Doesn’t seem like I should have to do that. My engine could blow if I don’t keep oil in it. Cost me tons of money Have documented all of my oil changes, from a professional business Thank you.
Incident date: May 20, 2025
While driving through a hard rain and some standing water (which was totally unavoidable)one afternoon, I began having Electric power steering problems. It stared off with grinding noises for a couple days and on the day i took it to be checked is when I loss all power steering with EPS warning light engaged. After searching for the part continuously, through manufacturers and auto parts dealers,... Read more
Incident date: May 29, 2025
The contact owns a 2025 Subaru Crosstrek. The contact stated that while driving at night, the strip on the front windshield failed to function as intended. The contact stated that the strip was designed to keep the top section of the front windshield dark to avoid the glare from the headlights of oncoming vehicles, while the bottom section of the windshield was clear. The contact stated that the f... Read more
Incident date: Apr 11, 2025
After a simple battery replacement, the entire infotainment system and computer for the vehicle crashed. Safety systems and other safety systems for the vehicle connected to the main computer can no longer be controlled, including parking sensors and other equipment and the battery continues to go dead. Many other owners are having the same issue.
Incident date: May 28, 2025
The contact owns a 2014 Cadillac CTS. The contact stated that while driving 60 MPH, the contact heard an extremely loud bang, after which the vehicle lost motive power. The contact was able to pull to the shoulder of the roadway and observed smoke coming from the rear axle. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the rear a... Read more
Incident date: May 5, 2025
Vehicle pulls right when braking hard sometimes. Especially when headed North on Saahr Street in Carrollton Texas when temperature is below 32 degrees F. I don't kirk out when it happens, but I expect better braking from a performance vehicle. I just wanted you to know. Thank you for your attention to this matter.
Incident date: Mar 3, 2025
my back rear view camera quit working immediately about 4 or 4 weeks ago. I tried to see if I had a loose wire but. One seemed loose or broken. I only have a blue screen. My rear facing camera over the cab stop light works fine if the switch is pushed. Now I have noticed there are thousands of Ford vehicles already recalled for rear camera issues. However when I called my dealership I was told... Read more
Incident date: Mar 3, 2025
My brakes are failing intermittently. I have been driving and pressed the brake pedal and it goes all the way to the floor but the car only gradually stops. Thankfully it has not caused an accident, yet. Once I am able to stop I pump the pedal to get things back to somewhat normal. But the pedal still feels spongy. I looked up a customer service program ford has (13N02) but my VIN isn’t under it... Read more