Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Jul 5, 2025
I purchased this vehicle new in October of 2023. From Day 1 I have had issues where the backup camera would display an image and then turn off while backing up. I brought the car in multiple times for this before the recall was issued and then again when the recall was issued. The recall work has been completed and oddly the issue went away for a few days and then returned. I have since brough... Read more
Incident date: Jul 12, 2025
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise... Read more
Incident date: Jul 12, 2025
[XXX] at 1378 miles received a malfunction warning light for lane departure. [XXX] at 1875 miles pulling out from my home to Railroad Street the engine started sounding really loud like a motorcycle engine and started to decelerate which could have caused an accident. Video was taken, vehicle was taken to Matt Bowers Nissan 7/11/25 and states issue could not be duplicated and that the engine noise... Read more
Incident date: Jul 11, 2025
Rear view camera display often glitches out. Sometimes even showing a 360 view instead of the backup camera. This is gotten WORSE since the last software upgrade, 3.6.4. This has happened across many days and instances. Maybe unrelated, sometimes I get random camera views pop up into my tablet when I’m driving normally down the road. Super weird
Incident date: Jul 1, 2025
this vehicle is equipped with 3.0 litre ecodiesel. truck has been in for numerous recalls--no problem. i have spoken to numerous buyers of these trucks with this engine and virtually everyone has replaced engine once or sometimes twice. i needed to replace toner wheel behind flywheel a couple weeks ago. this was a 1200.00 fix. stellantis's fix was to reprogram ecu so engine would not fail on highw... Read more
Incident date: Jul 10, 2025
#1 CYLINDER LOST COMPRESSION CAUSING CAR TO ALMOST IMMEDIATELY STOP WHILE DRIVING 78MPH ON THE INTERSTATE. CAR WAS TOWED BACK TO MANUFACTURER WHERE I BOUGHT THE CAR. THE CAR 2018 AUDI Q7 HAS 68,000 MILES, ALL SERVICING OF VEHICLE WAS DONE AT DEALERSHIP WHERE I BOUGHT THE CAR. NEVER ANY PROBLEMS WITH ENGINE EXCEPT THE OCCASIONAL NEED FOR ENGINE OIL REQUIRING BEING TOPPED OFF.
Incident date: Jul 10, 2025
Odometer Fraud. The contact purchased a 2010 Toyota Tundra. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 100,000 and at the time of registration, it was discovered that the mileage was 250,000.
Incident date: Dec 18, 2024
Has lifter chattering / camshaft issues as a result of manufacture defect that so many people are complaining about from the research I have done
Incident date: May 1, 2025
The car keeps stalling and losing power while driving. There is no warning sign. Can cause accident if this keeps happening.Is not the first time.
Incident date: Jun 18, 2025
When using the power sliding doors, specifically the driver's side, it will not close and latch 100% of the time. It usually beeps and indicates it has not closed and has to be manually closed but on two occasions has opened on it's own. Fortunately it's been while parked, which poses a whole different issue, but I've read that others are having this happen while driving.
Incident date: Jul 3, 2025
fuel pump losses prime overnight. gas sprays from fuel line onto top of fuel tank. problem was brought to my attention by a repair shop.. found several instances listed on YouTube of this problem
Incident date: Jul 9, 2025
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the contact heard a loud explosion coming from the sunroof of the vehicle. The contact also stated that the vehicle vibrated, and the sunroof detached from the vehicle. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure and referred th... Read more
Incident date: May 19, 2023
persistent loud static noise from the car's audio system. The noise is present even when the audio is off and is "explosively loud" and "disturbing." It is frustrating with Honda's lack of support.
Incident date: Jul 4, 2025
The contact owns a 2018 Ford F-150. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact noticed an abnormal rattling sound and the engine ran abnormally rough. No warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with a failed cam phaser. The contact... Read more
Incident date: Jul 4, 2025
There is a recall on this motorcycle's front brake switch. Supposedly it was repaired before it was delivered to me in 2021. I have had problems with the cruise control intermittently turning itself off and becoming inoperative, which is a symptom of the problem caused by a defective front brake switch according to the recall. I have had the motorcycle in to the dealership twice, starting in 20... Read more
Incident date: Jun 13, 2025
The engine while operating at normal speed loses power to a rough idle and is remedied by putting the vehicle in park and restarting the engine. The engine never fails to start after restarting, but could fail at any moment, short or long term.
Incident date: Jul 8, 2025
1) What component or system failed or malfunctioned, and is it available for inspection upon request? Response: All 3 times has been with a faulty inverter 2)How was your safety or the safety of others put at risk? Response: Safety was a HUGE concern. The Tesla model Y has stalled and completely shut down while driving through traffic and at speed. The complete failure did not allow any coastin... Read more
Incident date: Jul 8, 2025
1) What component or system failed or malfunctioned, and is it available for inspection upon request? Response: All 3 times has been with a faulty inverter 2)How was your safety or the safety of others put at risk? Response: Safety was a HUGE concern. The Tesla model Y has stalled and completely shut down while driving through traffic and at speed. The complete failure did not allow any coastin... Read more
Incident date: Jul 8, 2025
Peeling steering wheel, eventually will need to replaced due to not being able to grab wheel and lose grip when I turn. Many others complain of the same problem with model x and Tesla wants $1800 to replace. I refuse to use my insurance to pay for this so they have not inspected it.
SUBARU
XV CROSSTREK
(2014) - VISIBILITY/WIPER
Jul 8, 2025
Incident date: Jun 30, 2025
I have a 2019 Honda Insight that has had two previous air conditioner failures that were covered under an extended warranty that Honda issued for the compressor and condenser based on known problems with the system. The air conditioner, as of 6/2025, has again failed for the third time. The local dealer Victory Honda of Morgan Hill diagnosed a leaking evaporator which Honda is refusing to cover as... Read more
Incident date: May 14, 2025
Following software update noted in recall information, backup camera still fails to display when vehicle is put into reverse regularly. Vehicle displays "camera not available" or displays 360 camera view rather than rear more often than not when starting reverse from park.
Incident date: Aug 11, 2023
The problem I have is: There is 3 recalls for my vehicle. One is the urgent as Takata airbags installed. I called local Honda dealer on 6/27/25, they order the part and I received the email stating that part arrived. I called dealer today to schedule a replacement. When I ask how long it will take, lady say about 1/2 day. When I ask if Honda will give me car to drive in that time, she stated No., ... Read more
Incident date: Jul 3, 2025
The contact owns a 2019 Ram 1500. The contact stated that while driving at an unknown speed, the power steering message was displayed on the instrument panel. The contact stated that the vehicle lost power steering assist and extra effort was needed while steering the vehicle. The power steering assist function briefly returned after the vehicle was restarted; however, the failure recurred with th... Read more
Incident date: Jun 30, 2025
The steering column has a stuck/ stickiness to it specifically when turning left. It’s extremely concerning because unless you’re jerking the wheel back the other direction immediately, it’ll stay in place allowing the vehicle to continue turning
Incident date: Jun 30, 2025
Dear Sir/Madam, I am writing to file a formal safety complaint regarding a dangerous incident involving my Hyundai Sonata Hybrid (VIN: [XXX] ) and Hyundai Motor America’s failure to fully correct the issue. Incident Summary: While driving on the freeway, the vehicle suddenly displayed the following alarming warnings: “Hybrid System Warning! Safely Stop and Do Not Drive” “Check ... Read more
Incident date: Jul 6, 2025
[XXX]- [XXX]am. Trying to park in YMCA located in camp hill PA. Took soft right turn to park. Car accelerated instead of recognizing break, which I applied when I see it accelerating. Then I left break so it can take emergency break that didn’t happened it keep going and cross over the parking curb about six Torah inch high and went in a ditch. I did not hurt but car front damaged. Tesla wa... Read more
Incident date: Jul 6, 2025
While driving at highway speeds, the jeep suddenly downshifted, revved up a ton, and threw overheat and low oil warnings. The head gasket likely almost blew, we were very close to losing control of the vehicle. After googling, I discovered that this is a problem that Jeep is aware of: dozens of reports online over the last two years, and the dealerships have been buying them back and claiming it's... Read more
Incident date: Jul 3, 2025
A piece of reflective cloth like material has fallen from underside of truck bed and onto tailpipe and begun to burn. This creates a fire hazard for anybody using this vehicle. I have two of these similar trucks and it’s happening to both of them before 500 miles.i don’t know if the issue has been verified of reproduced by anybody. The vehicle has not yet been inspected by the dealer or man... Read more
Fire
Incident date: Jul 4, 2025
Since the day I picked up the car from the dealership lot, I have had consistent issues with this vehicle simply operating safely and normally. In Arizona, you're legally responsible for a vehicle the moment you sign — even before you drive it off the property — so I was essentially stuck with it. From that point forward, I have been at my dealership nearly every month due to various mechanica... Read more
Incident date: Jun 14, 2025
Our Kia Telluride had engine failure and a leaking oil pan. There were no warning messages or lamps at all.We noticed a blue smoke coming from the engine upon acceleration and a knocking noise from engine. We took it to a local repair shop and they said the engine was shot. We needed a new engine and a new oil pan as well as an oil change.
Incident date: Jun 14, 2025
While parked at home, my Tesla Model 3 developed a spontaneous windshield crack with no known cause. The car had not been driven recently, and there was no visible chip, impact, or external force involved. I believe this is a stress or pressure crack, which compromises visibility and may reflect a structural flaw in the glass or how it was mounted. I submitted a warranty claim through Tesla’s a... Read more
Incident date: Jun 14, 2025
While parked at home, my Tesla Model 3 developed a spontaneous windshield crack with no known cause. The car had not been driven recently, and there was no visible chip, impact, or external force involved. I believe this is a stress or pressure crack, which compromises visibility and may reflect a structural flaw in the glass or how it was mounted. I submitted a warranty claim through Tesla’s a... Read more
Incident date: Jul 6, 2025
Clunking sound coming from rear end upon normal acceleration. When I take my foot off of the brake pedal, and depress the gas pedal, A loud clunk appears to come from the differential. If I coast first and then depress the gas pedal, it is not as pronounced. When you slow down to make a corner, and resume speed exiting the corner it is also pronounced. It should be noted that I am a safe adult dr... Read more
Incident date: Jul 1, 2025
The following systems are not functioning or malfunctioning Forward Collision Warning with light braking function Pedestrian Warning with City Collision Mitigation Active Blind Spot Detection Rear-end collision preparation Parking collision warning
Incident date: Mar 13, 2025
This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford expl... Read more
Incident date: Jul 2, 2025
Driver side headlight stopped working after a little over 4 years but less than 50,000 miles. On coming drivers from other side of road are distracted by only one light working and tend to serve toward my car. No warning signs or messages appear in the car. Unfortunately, outside of warranty and the entire light console needs to be replaced. Appears to be a common problem on the Atlas Cross Sport... Read more
Incident date: Apr 25, 2013
See attached document for complaint.
Incident date: Mar 12, 2025
Seat belt does not fully clip in to buckle and tends to come undone while in operation of motor vehicle furthermore requires occupant to wiggle buckle back and forth to attempt to get a good connection between the two, belt and buckle.
Incident date: Mar 12, 2025
I bought a used 2012 Nissan Versa from a third party at a very low mileage (46k miles), and it’s now at 54k, and the CVT is showing issues. Check engine light recently came on and I’ve always went to Nissan technicians and they said they’re surprised at 54k miles I’m even having this kind of an issue. However because of the age of vehicle and warranty expired in 2018 well after I purchased... Read more
Incident date: Jun 13, 2025
My car is displaying a "Shift to Park" message on the dashboard even when the shifter is already in the park position, preventing the vehicle from being turned off and potentially leading to a dead battery or the vehicle rolling away. The "Shift to Park" issue poses safety risks, as it can prevent drivers from turning off their vehicles and potentially lead to unintended movement. This issue is ge... Read more
Incident date: May 29, 2025
My car RPM get stuck on 3 and begin to jerk while driving on the Highway.
Incident date: May 13, 2025
The contact owns a 2022 Dutchmen Voltage RV. The contact received notification of NHTSA Campaign Number: 22E055000 (Equipment); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufactur... Read more
Incident date: May 13, 2025
Truck has 33,XXX miles. Was driving and the fuel gauge needle dropped to E. Dash screen stated 225 miles till empty please refuel. I tried turning it on and off, no change. Filled the gas tank numerous times, no change. Needle remains on E with warning message to please refuel. Mechanic checked and there are no codes or CELs.
Incident date: May 13, 2025
Truck has 33,XXX miles. Was driving and the fuel gauge needle dropped to E. Dash screen stated 225 miles till empty please refuel. I tried turning it on and off, no change. Filled the gas tank numerous times, no change. Needle remains on E with warning message to please refuel. Mechanic checked and there are no codes or CELs.
Incident date: Jun 27, 2025
Took it to certified Honda garage to solve another issue and now there is an issue with the Front facing camera system. - adaptive cruise control - lane keeping assistant - collision mitigation system - road departure mitigation system - auto high beam system
Incident date: Jun 25, 2025
LT275/65R20 While driving Westbound on I87/US64/US264 at the on ramp of US64 business at highway speeds, the driver’s side rear tire tread de-laminated from the belts of the tire. Observed the entire tread airborne in rear view mirror. Pulled over to shoulder and observed for damage to other vehicles, no vehicle was hit but drivers did have to make evasive maneuvers to avoid debris. Tire remain... Read more
Incident date: Jun 28, 2025
The front windshield on my vehicle has cracked twice under normal driving conditions, without any significant impact or debris striking it. The cracks originated near the middle top and then another time lower edge of the glass and expanded rapidly across the surface. This seems to indicate a structural or design flaw, especially since I have seen multiple reports from other owners of the same mak... Read more
Incident date: Jul 12, 2023
I purchased my 2016 Honda Civic in 2018. Not too long afterward, I noticed the steering would occasionally stick in place when trying to turn it causing overcorrections in driving. Over time, the occurrences have dramatically increased, especially on the highway (dangerous). I have brought the vehicle to a Honda dealership regarding this issue. They test drove it and did not find the wheel to st... Read more
Incident date: Jun 26, 2025
Presently this vehicle has 57,000 miles on it. It began having issues with a drivetrain malfunction warning back in 2021. Reported on complaint # 11427753. To date I have had to have fuel injectors replaced, a catalytic converter, the transfer case, two high pressure fuel pumps and an O2 sensor to resolve issues. Approximately $15,000.00 in repairs over the last 20k miles. This particular engine i... Read more