Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Feb 1, 2024
The rear subframe has completely rusted out from the inside, and is broke off on the right side and almost broken off on the left side. The car is now unsafe to drive. There were no warning lights, messages or problems before this. The car is only 9 years old and is always kept in a garage.
Incident date: Feb 1, 2024
The rear subframe has completely rusted out from the inside, and is broke off on the right side and almost broken off on the left side. The car is now unsafe to drive. There were no warning lights, messages or problems before this. The car is only 9 years old and is always kept in a garage.
Incident date: Mar 27, 2025
The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle lost automotive power. The contact stated that the vehicle started jerking with white smoke coming from the rear end of the vehicle. There was no warning light illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine was faulty due to cool... Read more
Incident date: Jul 21, 2025
The contact owns a 2017 Ford Escape. The contact stated that while at a complete stop at a red traffic light, a driver walked up to the contact and informed the contact that there was smoke coming from the rear of the vehicle. Additionally, the contact noticed an abnormal sweet odor coming from the exterior of the vehicle. The check engine warning light was illuminated. The contact drove the vehic... Read more
Incident date: Jul 24, 2025
when coming to a stop the van will jerk, and when taking off it acts like it does not want to catch the gear, now we are expirancing no take off, it will not go past 20 miles, and when we try the engine will rev up and will not pick up speed.
Incident date: Jul 23, 2025
Front passenger door stopped closing on the 10th of July without any warning so I am forced into driving with a partially closed door tied with rope and I see that multiple people have filed a complaint about the same problem.
Incident date: Jul 23, 2025
Excessive oil burning Burns an insane amount of oil every week, 2-3 quarts of oil has to be added every week. Started noticing slightly low oil a year ago wasn’t a lot but it has gotten worse.
Incident date: Jul 23, 2025
Driving home. Unexpectedly foward collision warning came on light never turned off even after a reset was done on the car
Incident date: Jul 6, 2025
The contact owns a 2019 JAGUAR I-PACE. The contact received notification of NHTSA Campaign Number: 24V633000 (ELECTRICAL SYSTEM). The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the process was deceptive. The contact had not experien... Read more
Incident date: Jul 26, 2025
The contact owns a 2017 Honda Civic. The contact stated that while driving at an undisclosed speed, there was a loud screeching sound coming from the rear of the vehicle. There was no warning light illuminated. The contact depressed the brake pedal and the screeching sound stopped. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. ... Read more
Incident date: May 20, 2025
I am writing to request a Goodwill replacement. My car is burning oil faster than I can put it in. The engine heats up so bad that I feel it could catch fire at any time. I loose acceleration because of this, its an extreme safety hazard for myself and other motorists on the road. I am just now finding out about the issues Hyundai sonatas are having with this said problem. I would like it fixed as... Read more
Incident date: Jul 20, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that while the vehicle was parked, the vehicle failed to shift into gear properly and vibrated abnormally. The contact also stated that while driving at an undisclosed speed, the vehicle jerked with the check engine and the CVT malfunction warning lights illuminated. The vehicle was taken to the dealer but was not diagnosed or repaired. The... Read more
Incident date: Jul 22, 2025
My car was sitting in idle with the engine on for approximately five minutes, then all of the sudden the engine started to make loud tractor engine-like loud noises. The dashboard was bombarded with warnings. I turned the car off, and waited a few seconds. After I restarted the car, the check engine light turned on and the system reverted to one warning on the screen which read "Emissions system p... Read more
Incident date: Nov 1, 2024
The contact owns a 2015 Ford F-350. The contact received notification of NHTSA Campaign Number: 25V270000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, preventing the driver from ... Read more
Incident date: Aug 23, 2024
The contact owns a 2024 Infiniti QX60. The contact stated that while driving at 35 MPH, the vehicle experienced electronic malfunctions with unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed, and it was determined that the dipstick was not properly in place. The vehicle was repaired. The contact stated that on another occasion, while driving at an undisc... Read more
Incident date: Jun 2, 2025
Back Up Camera is glitching and not detecting items behind me. I noticed that this item was a recall at one time but when I put my VIN it does not indicate a recall.
Incident date: Jul 26, 2025
The vehicle shut off completely while driving twice in 24 hours. Lost all power, brakes locked up, first incident on July 26, 2025. Vehicle did restart after and was able to drive home. Would not start, had no power on July 26, 2025. Tow truck came, jump started the vehicle. I pulled out of my driveway to take it to the dealer for service of issue, vehicle shut off as soon as I pressed the brake t... Read more
Incident date: Jul 25, 2025
My car is displaying a message that the "Front left safety restraint issue". Airbags are off. brought the car in for service, they said they fixed some low voltage pin. Less than a week later the message appeared again. Tesla did not take this issue seriously -- I'm driving around with no airbags? The next available appointment is a month out for Tesla. I've uploaded my Tesla invoice where they ... Read more
Incident date: Jul 24, 2025
At night I noticed the indicator light came on for tire pressure drove to the next gas station to check it was flat tire I looked every where for the spare tire no luck.called dealer told me where to look. Then he checked something and said it came with a air pump under the passenger seat. I read the symbol of Instructions very confused and limited no use of car for days with ordering tire waitin... Read more
Incident date: Jul 10, 2025
I’m reporting a recurring safety issue with the Pirelli Scorpion All Season MS tires (255/45 R20) factory-installed on my 2025 Hyundai Santa Fe Hybrid Calligraphy. At just over 7,500 miles, I began experiencing significant vibration at highway speeds. The dealership diagnosed the issue as defective tires — two were replaced, but the issue returned within 24 hours. I stopped driving the vehicl... Read more
Incident date: Jul 10, 2025
The contact owns a 2023 Chevrolet Silverado 1500. The contact was notified of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. While driving 55 MPH, the vehicle stalled with an unknown message displayed. Due to the failure, the vehicle was towed to the dealer. Several days later that the dealer informed the contact that ... Read more
Incident date: Jul 10, 2025
knocking, banging, engine noises, illumination of the check engine light, engine performance issues at high rpm and fluttering at low rpm. oil consumption but not leaking. The engine needs to be replaced as the bearing is shot, cylinder 7 is shot. I believe this is directly related to NHTSA Recall #25V-274 and Manufacturer Recall #N252494000
Incident date: Feb 1, 2025
MMI system is failing, parking assist is malfunctioning, back up camera doesn’t activate, CarPlay turns off mid drive and reboots, navigation not working, car wants to brake at highway speeds as computer system malfunctions, Bluetooth phone connection drops mid call, overall the computer infotainment system has failed.
Incident date: Feb 1, 2025
MMI system is failing, parking assist is malfunctioning, back up camera doesn’t activate, CarPlay turns off mid drive and reboots, navigation not working, car wants to brake at highway speeds as computer system malfunctions, Bluetooth phone connection drops mid call, overall the computer infotainment system has failed.
Incident date: Feb 1, 2025
7/24/25 Ford Dealer replaced airbag recall, however, the caution light still lights up, like there is still a problem. to do a diagnostic why , they will not cover the cost. Is it possible that the new Airbag still has a problem and should they cover the cost of diagnostic problem
Incident date: Jun 15, 2022
The airbag sensor (ODS) malfunctions for front passenger seat. The "airbag off" warning lights up when the seat is occupied. This was fixed by dealer back in 2020 under recall WUM-98/NHTSA ID 19V-701000. However, this problem recurred intermittently about five months ago. I called Capitol Subaru in San Jose, CA and spoke with Service Advisor, Dan Padilla, who informed me that the recurrence of ... Read more
Incident date: Apr 29, 2025
July 2025 the transmission started stuttering. Took to an outside transmission shop, report showed torch converter failure.
Incident date: Jul 24, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local d... Read more
Incident date: Jul 24, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. There was no warning light illuminated. The vehicle was inspected using a scanner and provided an error code for the fuel pump module. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the high-pressure fuel pump had failed ... Read more
Incident date: Jul 24, 2025
The contact owns a 2017 Honda CR-V. The contact stated while driving at various speeds, the vehicle lost motive power while the accelerator pedal was depressed, and the vehicle stalled. No warning light was illuminated. Several local dealers were contacted, but the vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 23V858000 (Fuel System, Gasoline); ho... Read more
Incident date: Jul 24, 2025
Vehicle when entering traffic hesitates for 2 to 3 seconds and then surges forward real fast. No warning lights or or messages. Very scary and dangerous . feels like you do not have control of vehicle....This has happened only twice since I have owned the vehicle. I purchased the vehicle new from a dealer...
Incident date: Jul 11, 2025
The contact owns a 2016 Kia Sorento. The contact stated that while driving at 15 MPH, she attempted to park the vehicle in her driveway. As the contact tapped on the brake pedal, the vehicle independently accelerated as the contact slammed on the brake pedal and steered the vehicle out of the way of her home. The contact ran over a gutter and a bird feeder before applying the emergency brake, whic... Read more
Crash
Incident date: Jul 11, 2025
My atlas forward collision system malfunctioned causing the automatic emergency braking to turn on when there was no one and nothing in front of me. I was then rear ended. Which ultimately totaled my vehicle. My car said airbag error as well. I called Volkswagen Perrysburg Ohio, to report the incident, was sent to the managers voicemail 7/16/2025. The manager never called me back.
Crash
Incident date: Jul 14, 2025
My 2019 Hoda Pilot Touring often suddenly changed to N (Neutral), not moving when I release the brake pedal on the freeway when traffic is slow (stop and go) or when at the stop at the intersession. I had to hit (shift) to D (Drive) or sometimes it was getting worse, I had to hit Restart button to resume driving. Many times, it was a nervous moment when the cars from behind were too close and unex... Read more
Incident date: Jul 17, 2025
The vehicle is unstable and easy to lose control! The vehicle height is asymmetrical! The vehicle body shakes! The tires are abnormally worn! The geometry deviation of the vehicle's rear axle is too large
Incident date: Jul 22, 2025
The contact owns a 2019 Dodge Durango. The contact stated that while driving at an undisclosed speed, the vehicle shut off without warning. The vehicle was restarted; however, occasionally the vehicle was slow to restart or failed to restart. The contact stated that the failure was related to NHTSA Campaign Number: 19V813000 (Electrical System). The vehicle was taken to an independent mechanic wh... Read more
Incident date: Jul 22, 2025
Coolant intrusion into engine causing the car to over heat and break down multiple times. On going issue unable to be repaired by multiple mechanics for a year and a half. Coolant leak confirmed during diagnostic using a scope.
Incident date: Jul 22, 2025
ABS activates when going over small bumps while breaking to a complete stop.
Incident date: Jul 10, 2025
I’ve been getting a High Voltage System Fault on my dash. When I search for this online other users mention a fire risk, but when I brought it in to the Jaguar dealership they claimed they couldn’t see the error and sent me back home with the car. The dealership doesn’t seem to be taking this seriously. The error can pop up at any time, sometimes while driving, and sometimes just by pressing... Read more
Incident date: Jul 15, 2025
We have already had major repairs to this vehicle. Replaced head gasket and torque converter with only 60,938 miles. Fortunately we caught those under warranty but had to spend $1043.28 on a purge valve replacement at 67,795 miles. Lincoln sold us on service and reliability but moved out of the Calallen area shortly after we purchased the vehicle and left us without a loaner vehicle at any of the ... Read more
Incident date: Jul 15, 2025
The contact owns a 2021 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS); however, the part to do the recall repair was not yet available. The contact stated that the SRS warning light was illuminated. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The man... Read more
Incident date: Jul 3, 2025
The contact owns a 2022 Ford Bronco. The contact received notification of NHTSA Campaign Number: 25V025000 (Suspension); however, the part to do the recall repair was not yet available. The contact stated while driving at an undisclosed speed, the rear end of the vehicle was shuddering. No warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a leaking... Read more
Incident date: Jul 22, 2025
Unnecessary braking in two instances. One happened when Subarus Eyesight system mis identified a road reflector. At least that is what I saw. It happened on a 40 mile an hour highway in a curve with moderate traffic. No one directly behind me. The car had a sudden deceleration and warning. The second time came when approaching freeway speeds on an on ramp. At heavy acceleration approaching... Read more
Incident date: Jul 22, 2025
Unnecessary braking in two instances. One happened when Subarus Eyesight system mis identified a road reflector. At least that is what I saw. It happened on a 40 mile an hour highway in a curve with moderate traffic. No one directly behind me. The car had a sudden deceleration and warning. The second time came when approaching freeway speeds on an on ramp. At heavy acceleration approaching... Read more
Incident date: Jul 21, 2025
My 2018 Nissan Pathfinder SL has had to have the engine replaced once due to the CVP issues with the transmission causes in the engine to fail. It was replaced not even two years ago and now the issue has presented itself yet again and the engine has failed once again. I believe that this vehicle should be issued for recall because this is an issue that has happened twice engine has failed twice c... Read more
Incident date: Jul 21, 2025
The contact owns a 2025 Acura MDX. The contact stated that while shifted into reverse(R), the rear-view camera display failed to function as needed. The contact stated that the vehicle failed to respond while shifted into reverse (R). The contact stated that the failure was intermittent. The contact stated there was no warning light illuminated. The contact had taken the vehicle to a local dealer ... Read more
Incident date: Jul 17, 2025
The contact owns a 2025 Hyundai Palisade. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. No warning lights were illuminated. The contact stated that the vehicle failed to stop, and the vehicle was shaking and slid until stopping. The contact stated that the failure had occurred several times. The contac... Read more
Incident date: Jul 21, 2025
The contact owns a 2022 Chevrolet Tahoe. The contact stated while driving 70 MPH, the vehicle lost power in the middle of the roadway. The contact was unable to pull over to the shoulder of the roadway with the rear wheels seized. The “Service Transmission” warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the front brakes. The vehicle was repaire... Read more