Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Jul 19, 2024
Chrysler Dodge Jeep Ram of Willoughby, Ohio. I traded in my 2022 Ram 1500 V8 HEMI Midnight Edition, which was in mint condition with only 8,800 miles, because I needed a vehicle with more space after the birth of my child. I chose a Dodge Durango GT Premium, effectively trading down, and I expected not to come out of pocket for anything. While I was willing to cover the taxes, I did not expect an... Read more
SUBARU
FORESTER
(2017) — EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
Mar 24, 2025
Incident date: Mar 20, 2025
The contact owns a 2014 Ford F150. The contact stated that on several occasions while the vehicle was being reversed, the rearview camera displayed a solid black screen, or an inverted screen. The contact stated that the screen failed to display as intended. The contact stated that on a separate occasion, while driving at an undisclosed speed, the navigation system screen displayed a black screen.... Read more
Incident date: Mar 22, 2025
Driving my car as any person would, at the 3519 mile mark on the odometer the engine low oil light came on, it took (1.5Q) of oil to top it off. This is a brand new car no one buys a new car to add oil to it, then to get told by the dealership that it’s normal for up to (2Q) of oil to be added because it’s the only AWD boxer, but yet the 24 crosstreks have boxers and doesn’t burn oil?????
Incident date: Mar 22, 2025
Service airbag alert popped up
Incident date: Mar 22, 2025
Transmision issue.. downshifts while driving. Then stuck in lower gear when accelerating. Need to come to a complete start.. Shift to Park.. then back to drive to clear. Feels very unsafe when it happens. Trouble codes confirm its a shifting issue. The wrench on the dashboard lights up momentarily.
Incident date: Aug 1, 2024
I'm concern because it started leaking coolant
Incident date: Mar 23, 2025
I was driving from Colorado to Moab, Utah in Feb 2025 when my car’s engine started making a ticking noise. It had only about 80,000 miles on it at the time and had never had any major issues in the past. I’ve only ever taken it to the Ford service department for regular maintenance and they do a multi point inspection every time—I went in January a month before the trip to Moab and they had ... Read more
Incident date: Mar 22, 2025
We have brought the car to Cadillac on multiple occasions with no understanding of why or resolution of the problem. On multiple occasions the engine feels like it cannot engage into gear, jumps forward and shuts off. This can happen from either being at a full stop and trying to accelerate or driving like normal. It takes 2 or 3 attempts to turn the engine back on. It is difficult to reproduce an... Read more
Incident date: Feb 27, 2025
The car phantom breaks randomly when backing up, but seems to happen more often when it rains or snows.
Incident date: Mar 7, 2025
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormally loud sound. The vehicle was taken to two independent mechanics, who determined that there was grease being splashed from the drive axle. The contact was informed that the drive axle needed to be replaced. The vehicle was not repaired. The manufacturer was not made aw... Read more
Incident date: Nov 15, 2024
fuel pump issue, my model and year is in recall batch for this issue, but my vin is not being recalled
Incident date: Nov 15, 2024
The contact owns a 2019 Honda Civic. The contact stated that while her husband was driving approximately 30 MPH, the vehicle started losing motive power and then stalled. The contact stated that her husband had observed several unknown warning lights illuminated on the instrument cluster. The contact stated that her husband had the vehicle towed to a local dealer. The vehicle was diagnosed, and it... Read more
Incident date: Mar 18, 2025
Engine oil disappear at 2,000 miles. Car dead stop while driving without any warning ⚠️ break fails at 95 degrees curves. Steering wheel loose and make noise. Hyundai dealer refused to fix the issue.
Incident date: Mar 15, 2025
On [XXX], at or around midnight, I was traveling [XXX] at approximately 60 mph. The traffic was very light, with few vehicles on the road. It was raining, and I was in the number 1 lane. Two additional lanes were to my left, reserved for toll road traffic. I did not see any other vehicles on [XXX], nor did I see any vehicles to my left in the toll lanes. There was a physical separation between [XX... Read more
Crash
Incident date: Mar 18, 2025
The contact owns a 2020 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the... Read more
Incident date: Mar 18, 2025
As my car falls under this law suit and no legal action has been taken for it, I'm reporting that the Head gaskets for the 2018 Honda Accord Sport 1.5L are not properly designed for the wear and tear on a 1.5L turbo. I'm not great with describing car and there internal functions, so please refer to the active court case (3:24-cv-02286). This is an on going issue with the 1.5L Accords and is well k... Read more
Incident date: Mar 18, 2025
The warning lights on the car flashed and the car shut down. I was on the highway. I called 911 and they told me to quickly and safely exit the car. Less than a minute later, the engine combusted and the car was engulfed in flames.
Fire
Incident date: Mar 7, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving with the cruise control activated, the vehicle experienced hard shifting and shuddering, with a pinging sound coming from the engine. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that there was a misfire in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired... Read more
Incident date: Aug 1, 2024
While driving on a 55 mp road [XXX] the truck just stopped running. I had just turned from [XXX] onto [XXX] and had not gotten up to speed. I was only traveling at about 25 mph when the truck seized and stopped. No power to control vehicle. No power and no warning prior to no power. Only 18k miles on the truck and it died and wouldn't restart. It sat in the middle of the road and stayed in the mi... Read more
Incident date: Aug 1, 2024
My break actuator goes off every 12 seconds continuously. There is no warning sign in the dash board. Brought the vehicle to the Toyota dealership and had it checked out. The dealership says there is no problems according to their analysis. But the actuator continuously goes off every 12 seconds and the dealership said this was "normal" and charged me the service fee. I am seriously concerned beca... Read more
Incident date: Aug 1, 2024
THE ODS is not properly determining the status of the right front seat occupant. The airbag warning light is illuminated, and the front passenger airbag is deactivated even with a person sitting in the passenger seat. The ODS is also unable to determine if someone is in the seat and triggers the seatbelt alert when anything (even a purse) is on the seat. This exact issue was part of a Subaru re... Read more
Incident date: Dec 16, 2024
My Tundra iForce MAX was Toyota saleperson demo truck before I purchased it. Got my truck approx. 2XXX Mileage in late sept. I started noticed transmission vibration while medium acceleration approx. 40 mph in early October. Vibration only occur during transmission warm up. Been attending to 2 dealerships multiple times and they find nothing wrong with my transmission since November 2024. I got L... Read more
Incident date: Feb 1, 2025
I am writing to express serious safety concerns regarding our 2023 GMC Yukon XL Denali, which has been in our possession for less than two years and has only 24,000 miles. On multiple occasions, while driving at high speeds on the freeway with our four young children, the vehicle unexpectedly lost power and shifted into neutral without warning. This occurred approximately four times on March 9, 20... Read more
Incident date: Mar 9, 2021
The contact owns a 2014 BMW X3. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the engine overheated, and the drivetrain malfunction warning ... Read more
Incident date: Mar 17, 2025
purchased my 2016 legacy in 2022, I was offered the bronze warranty due to milage. My vehicle was bought back due to loud noises coming from the engine. Was told there was a peze recall and it was fixed. Brought it back to the dealership for the same sound and they found nothing wrong. A few weeks later leaving work, I noticed my muffler was hanging. I took it to a local muffler shop where the rep... Read more
Incident date: Mar 17, 2025
I bought the car on Dec 20th 2024. The dealership informed me of the recall and turned off the passenger side airbag. I returned to the dealership as scheduled about 2 weeks later. When I went to pick up my car after work the service center said they couldn't fix the problem because the airbag didn't exist and sent me on my way. I tried calling the sales person but had to leave a message. There ha... Read more
Incident date: Mar 17, 2025
After using the button on the door handle to lock the door, the door unlocks on its own. The handle sensor stays activated until the battery drains.
Incident date: Mar 17, 2025
My 2018 BMW X3 xdrive30i G01 series has been experiencing persistent overheating issues, even in cold temperatures as low as 40 degrees. The coolant reservoir boils vigorously while driving, but the temperature gauge does not indicate overheating, and no warning lights appear. The only alert displayed is a low coolant warning instructing to refill coolant or to top off. Recently, I noticed coola... Read more
Incident date: Mar 14, 2025
The contact owns a 2016 GMC Canyon. The contact stated that while driving on the highway at 65 MPH, the vehicle experienced a loss of power steering functionality, and the steering wheel became stiff and difficult to turn. The traction control and Service Vehicle Soon lights were illuminated. The message "Power Steering Fault - Drive with Care” was displayed. The contact pulled over to the shoul... Read more
Incident date: Jan 10, 2025
My 2006 Dodge Charger stalls after refueling, and now stutters when driving as if not getting fuel. I have noticed when attempting to break and stopping at stops this is happening more often. The car shuts down and could cause a accident. After researching this issue I found that this has been addressed already under investigation number PE13-016 by the NHTSA.
Incident date: Mar 14, 2025
The contact owns a 2019 Ford Explorer. The contact stated that after shifting to the drive position the vehicle would shake and vibrate. The failure continued while driving at various speeds. The vehicle was taken to the local dealer who replaced the torque convert and reprogrammed the PCM but approximately one year later the failure reoccurred. The vehicle was taken back to the dealer who diagnos... Read more
Incident date: Jan 17, 2025
The contact owns a 2023 Thor Motor Coach Gemini. The contact stated that the wire connecting the solenoid to the generator was burned. The solenoid was making a cranking sound while turned off. The contact stated that the head bolts had fractured and detached on the side awning rails on both sides. The skylight window was leaking water into the cabin of the camper. The contact stated that there wa... Read more
Incident date: Mar 14, 2025
In October 2024 our Rv was brought to the dealership due to the RV making a high pitch noise while driving. The dealership concluded that it was the Balmar alternator that needed to be replaced. March 2025 the Solar recall was completed as well as the alternator replaced. After a 30minute drive smoke was coming from underneath the hood and the alternator caught on fire. Luckily nobody was hurt... Read more
Fire
Incident date: Mar 14, 2025
In October 2024 our Rv was brought to the dealership due to the RV making a high pitch noise while driving. The dealership concluded that it was the Balmar alternator that needed to be replaced. March 2025 the Solar recall was completed as well as the alternator replaced. After a 30minute drive smoke was coming from underneath the hood and the alternator caught on fire. Luckily nobody was hurt... Read more
Fire
Incident date: Mar 12, 2025
The contact owns a 2023 Ford Escape. The contact stated while driving 40 MPH, the "Blind Spot Detection System Fault" message was displayed. The contact stated that several unknown warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the trailer tow wiring harness (Part Number: LX6Z-15A416-B). The contact was informed that the wiring harness was damage... Read more
Incident date: Mar 12, 2025
I did not have an incident. However, we have been waiting 7 months for a remedy. I am scared to drive the vehicle until it is fixed. How long do we have to wait for a solution?
Incident date: Mar 12, 2025
All of my safety light came on dash. ABS, front end collision, back up, skid, lane assist as well as ABS. Took car in paid 6,000 for the lane assist as well as ABS car worked for only one month before it would not back up nor would it accelerate after it finally got to drive. All lights came back on and now it’s another 2100 for throttle body and MAF and sonar control unit. Car is very unstable ... Read more
Incident date: Mar 8, 2025
Hi, My steering wheel turning very hard even though NHTSA issued the the recall last month but your website says your vehicle is not on recall. Also my rear camara is working still Tesla said needs to be replace again even though Tesla replace in 2023 which is I paid. My autonomy is not working even though I paid $8000 plus $500 tax when I purchase my model X in 2016 for full self driving/ Tesla d... Read more
Incident date: Mar 7, 2025
CRANK NO START WITH A P129F SET DUE TO INTERNAL SPEED FAILURE BETWEEN FUEL PUMP AND FUEL PUMP CONTROL MODULE. UPDATED DESIGN MODULE AND PUMP MUST BE REPLACED TOGETHER SE APAGO DEJANDONOS EN MEDIO DE 2 CARRILES EN UNA CURVA Y NO FUNCIONABAN LAS INTERMITENTES PASABAN MUCHOS AUTOS Y TRAILERS ESTABAMOS MI ESPOSO MI HIJO DE [XXX] Y YO GRACIAS A DIOS NO SE NOS ESTAMPO UN TRAILER MI HIJO ES [XXX] Y DE ... Read more
Incident date: Mar 7, 2025
CRANK NO START WITH A P129F SET DUE TO INTERNAL SPEED FAILURE BETWEEN FUEL PUMP AND FUEL PUMP CONTROL MODULE. UPDATED DESIGN MODULE AND PUMP MUST BE REPLACED TOGETHER SE APAGO DEJANDONOS EN MEDIO DE 2 CARRILES EN UNA CURVA Y NO FUNCIONABAN LAS INTERMITENTES PASABAN MUCHOS AUTOS Y TRAILERS ESTABAMOS MI ESPOSO MI HIJO DE [XXX] Y YO GRACIAS A DIOS NO SE NOS ESTAMPO UN TRAILER MI HIJO ES [XXX] Y DE ... Read more
Incident date: Feb 6, 2025
The contact owns a 2013 Hyundai Veloster. The contact stated while driving 45 MPH, the vehicle lost motive power and the check engine warning light illuminated. The contact depressed the brake pedal and the vehicle started to shake. The contact stated that after shifting into gear the vehicle became difficult to drive. The vehicle was taken to an independent mechanic, where the vehicle was diagnos... Read more
Incident date: Apr 10, 2024
While driving the pilot warning alerts popped up that none of the collision detection, lane assist, cruise control, and seemingly all radar related systems were working. Additionally, the headlights turned off. We have brought this to the Honda dealer on now three occasions, and there doesn’t seem to be any understanding of why this is happening. On the evening of March 11 this issue happened ag... Read more
Incident date: Feb 9, 2025
I had plenty of time to pull onto a perpendicular street. While accelerating the car would not shift to next gear. It hit about 4.2 rpm and still did not shift. I was almost hit!!!! After pulIing over to safety, I ensured it was not in manual mode. Started driving again and It wouldn’t go more than like 20 mph. I pulled over a second time and shut it off. Started it up again and it worked fine. ... Read more
Incident date: Dec 13, 2019
I Have only had this truck for 2 months. I was driving and making a turn and the electrical power steering stopped working and the steering wheel locked. I almost crashed and drove into a ditch with my whole family in the truck. Including a [XXX]. I had to slam on the breaks and barely able to keep the truck from crashing. Dashboard said " Power Steering unavailable Service Required". I turned off... Read more
Incident date: Jan 1, 2023
The paint started to fade and turn white 3 1/2 years ago. Called Honda and they said they were aware of the paint failure but my color did not have many with that issue and they could not do a recall on my color. Been fighting them for over 3 years and not I have several body parts that are having paint failure
Incident date: Jan 1, 2025
New vehicle purchase, the Dealer had installed a 3rd brake light that blinks 4 to 5 times when pressed. I'm concerned because according to what I've read a blinking brake light is against federal and state regulations.
Incident date: Jan 1, 2025
Reduction of power , impossible to charge the kilometre says 21 kkm drops from 21 to 0 and the mountain settings dont run, I drive on maintenance , when charging at paying station does not charge,
Incident date: Mar 10, 2025
The contact owns a 2018 Ford Edge. The contact stated while driving at 20 MPH, the service engine warning light illuminated. The vehicle was taken to a dealer where it was diagnosed with a flaw in the engine design. The contact stated that coolant was leaking into the engine, causing engine failure. The local dealer was contacted; however, the vehicle was not repaired because it was not under reca... Read more
Incident date: Feb 17, 2025
The contact owns a 2021 Jeep Wrangler. The contact stated that upon accelerating on a main street to 55 MPH, the vehicle started wobbling excessively. The contact continued to drive the vehicle with caution. There was no warning light illuminated. The local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not ... Read more