Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Apr 6, 2025
Sudden unintended acceleration while maneuvering to park. The acceleration was instantaneous and forceful, that in less than 20 feet of rapid movement the car forced itself over some utility poles laying behind the intended parking spot, and jumped from the utility poles, fast enough so that the first ground contact was nearly 10 feet beyond the poles (as evidenced by disturbed grass in the photo... Read more
Crash
Incident date: Apr 6, 2025
Why isn’t FREDERICK FORD offering any solutions to BOTH my recalls. Why do I have to drive a car I pay a hefty payment each month not knowing if it will mess up at anytime, and has?!? I have many records and have been having trouble ever since I got the car. This is my 2nd complaint to y’all. When I got the 1st recall back in Jan 2024 and has yet to be fixed. This one started on <3/04/25 a... Read more
Incident date: Apr 6, 2025
Why isn’t FREDERICK FORD offering any solutions to BOTH my recalls. Why do I have to drive a car I pay a hefty payment each month not knowing if it will mess up at anytime, and has?!? I have many records and have been having trouble ever since I got the car. This is my 2nd complaint to y’all. When I got the 1st recall back in Jan 2024 and has yet to be fixed. This one started on <3/04/25 a... Read more
Incident date: Apr 21, 2025
The contact owns a 2018 Ford Mustang. The contact stated while the vehicle was stationary, the contact attempted to warm up the vehicle; however, when the contact returned to the vehicle, the vehicle was off. The contact attempted to restart the vehicle and the check engine warning light illuminated. The contact restarted the vehicle however, the engine sounded like it was losing power with an abn... Read more
Incident date: Nov 1, 2024
Currently having issues for my active recall with no remedy available
Incident date: Apr 1, 2025
Intermittently, when leaving from a stop the car will have just enough power to pull forward about a car length before losing all drive power. The engine revs, but behaves as if it were in neutral. This happened a couple times when making a left turn from a stop sign leaving the car in cross traffic, powerless, with cars coming from the drivers side for a second or two before it had power again.... Read more
Incident date: Oct 10, 2024
Crackling sounds coming from the front of the car similar to the original recall in 2020 and the front digital panel is not functioning and shutting down endangering the drive by not displaying information. My recall was cleared but the malfunction seems to have returned.
Incident date: Apr 1, 2025
The vehicle was looked at and was told it didn’t have sensors for the problem, I can’t believe the vehicle didn’t have sensors for that problem when the rest of the vehicle has sensors for everything else. The vehicle should be recalled to have the sensors put on for safety concerns. I have a camera but no warning sound when object is detected.
Incident date: Apr 1, 2025
I first noticed this issue in October of 2023. When approaching the passenger side of my 2016 fwd Honda Cr-v it would unlock without touching the door or the key fob. This caused my car to be left unlocked multiple times without noticing it which is a major safety concern. Additionally I would go to get in the driver's seat and before the car was on the seat adjusted itself to the full upright pos... Read more
Incident date: Apr 1, 2025
Car will lane correct when it's not needed. And all warning lights will come on in car when it's very hot. Cannot access touchscreen - because it constantly glitches as if it's being touched passenger side window continues to roll up and down when you click auto control on window and will not stop. I am afraid to drive because of these Electrical issues.
Incident date: Apr 17, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact stated that while the vehicle was parked, the contact noticed oil leaking from the bottom of the vehicle near the engine compartment. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 9,997.
Incident date: Nov 12, 2024
Was driving one day hit a pothole and my control arm dispositioned itself. Apparently my car had an extended warranty that expired last year. However, with the information that I’m able to provide, I’m not sure if Nissan will be able to work with me to get that fixed, but I do recognize that it is a common problem. I have looked under the car, and I did see the corroded piece from the control ... Read more
Incident date: Apr 17, 2025
The contact owns a 2019 Dodge Durango. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Additionally, the contact stated that the door h... Read more
Incident date: Apr 14, 2025
The contact owns a 2016 BMW 328I. The contact received notification of NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a fail... Read more
Incident date: Apr 14, 2025
I was hit in the back by an SUV (my speed=40 mph, the SUV's speed=70 mph). As a result of the impact, my prius flew off the road, hit the roadside railings, and then rolled over 4 times landing upside down. However, NONE of the airbags deployed. This includes the front, side, and curtain airbags. The vehicle was serviced at a Toyota dealership a few years ago where they performed the airbag recall... Read more
Crash
Incident date: Apr 2, 2025
Electronic dashboard goes out while driving often and the radio. This has happened on several occasions. This is not safe for my teens.
Incident date: Apr 2, 2025
I own a 2023 Chevrolet Silverado 1500 with a 6.2 liter L87 engine that is currently part of class action lawsuits. While driving down the highway with a car full of passengers at around 75-80mph, the vehicle shut down and would not accelerate. Frantically from the left lane, I crossed traffic almost causing an accident multiple times, to the shoulder of the highway. I then called for a tow truck t... Read more
Incident date: Apr 8, 2025
I was driving 60mph and went to accelerate a little bit more and my lifters went out and stated clicking.
Incident date: Apr 14, 2025
Solterra 2023 bought Dec 23, 2022 Report: 1. Unintended Acceleration while parking. 2. No braking power till few feet away from fence. Incident:1. Prior parking, owner had accidentally touched the Regenerative Braking Paddle which is right next to turn signal lever. 2. Approaching a row of trees within 2 feet, the Solterra lurched forward, mowed down 2 trees and accelerat... Read more
Incident date: Apr 14, 2025
While traveling on [XXX] in Van Buren, Arkansas, I was involved in a hit-and-run accident. The impact caused significant front-end damage and resulted in physical injuries. The vehicle’s dashboard/electrical system indicated AIRBAG:ERROR, and the police report reflects that airbag deployed yet we have photo evidence that the airbag did not deploy. However, photo evidence clearly shows that no ai... Read more
Crash
4 injured
Incident date: Apr 14, 2025
While traveling on [XXX] in Van Buren, Arkansas, I was involved in a hit-and-run accident. The impact caused significant front-end damage and resulted in physical injuries. The vehicle’s dashboard/electrical system indicated AIRBAG:ERROR, and the police report reflects that airbag deployed yet we have photo evidence that the airbag did not deploy. However, photo evidence clearly shows that no ai... Read more
Crash
4 injured
Incident date: Jan 18, 2025
"Secure vehicle against rolling" warning light comes on when vehicle's gear is shifted into park. Additional information displayed states, "Transmission: Secure vehicle with parking brake when stopped. Consult service center." Confirmed vehicle's gear is mechanically shifted into park. Researched issue, and found many BMW X1 owners posting to various online forums stating root cause is due to a ... Read more
Incident date: Apr 1, 2025
Vehicle will display on dashboard “Shift to park” while the vehicle is placed in “P”. The engine will turn off, but the power remains on until the battery is disconnected from the vehicle. Codes have been verified by the Chevrolet dealership.
Incident date: Apr 1, 2025
Vehicle will display on dashboard “Shift to park” while the vehicle is placed in “P”. The engine will turn off, but the power remains on until the battery is disconnected from the vehicle. Codes have been verified by the Chevrolet dealership.
Incident date: Apr 14, 2025
1) Infotainment system crackles, pops, and shuts off frequently. Will not come on sometimes until 5 minutes into the drive, meaning we cannot use our rearview backup camera. This was recalled in other models but not our specific VIN. 2) “Shutter grill problem; power reduced” comes on randomly even when just idling. 3) Sliding doors will bounce shut or not open all of a sudden! Both doors a... Read more
Incident date: Feb 10, 2025
Cam Phasers were recalled on some 2019 Ford F150 3.5 Ecoboost motor. Ours is having the same issues as others that were recalled but we were never notified of the recall and it doesn't show up for our VIN. Why would it not be on all 2019 Ford F150 3.5 EcoBoost motor?
Incident date: Apr 8, 2025
3 Separate Major Problems: 03/23 - 8500 miles. Driving at 70mph on highway, received message on drivers display "Conditions Not Correct For Shift", car went into Neutral, no acceleration possible. Was able to safely get off highway. Stopped car, and restarted, error went away and car was able to be driven further without incident. Chose to not take in for service, 4/23 - 9000 miles. Noticed flu... Read more
Incident date: Jan 1, 2025
On 11 Apr 2025, I was driving my 2023 Honda Passport at night on a toll road in clear weather when my infant son began screaming in distress. I pulled over onto the shoulder, partially onto a dirt area with bushes for more space. I pressed the “Park” button, unbuckled my seatbelt, and opened the driver door to step out. As I did, the vehicle suddenly began rolling forward despite being in Park... Read more
1 injured
Incident date: Apr 14, 2025
Was driving on the highway when the parking break randomly engaged. This happened twice in 1 day and was followed by the alert "4WD System Unavailable Service Required" on dash. Took to dealership and was told its the "PTU" and the part is on a 6month backorder. My vin is not part of the recall and was told this is a very common problem with Jeep and just to keep driving it considering they cann... Read more
Incident date: Apr 13, 2025
I have a 2019 BMW X5 that experienced engine failure and required a new battery and starter to be installed. I feel certain that it is related to a recall on some 2019/2020 models but my vin is not included. [XXX] I received a fault warning for drivetrain malfunction. I took the car to the bmw dealership and was told it was an upper radiator blind failure and had it replaced. The dealership perf... Read more
Incident date: Apr 14, 2025
Dec 17, 2024 2022 Wagoneer was dropped of for service for a slight rattle in the engine. It was determined that the cams and shifters were “over-torqued” and had thrown metal shavings into the engine. This would require a full engine replacement which was conducted over the course of nearly 4 months. This is a reported and known issue/defect for Wagoneer. It was picked up March 28, 2025. On Ap... Read more
Fire
Incident date: Apr 12, 2025
Tailgate opens by itself. This happened 3 times in 2 hours while the vehicle was parked. I tow a 5th-wheel trailer. If this happens when towing it can cause a catastrophe.
Incident date: Apr 7, 2025
The vehicle was overheating and a message came up that power will be reduced. Then it would go away and come up every 3 minutes while driving. I brought it to the service center, we filled it up with coolant and the issue kept coming back this time with a lot of white smoke coming out at vehicle start up. My mechanic said this is a bigger issue most likely to do with a coolant leak at the cylin... Read more
Incident date: Mar 25, 2025
Our ABS Control module has failed. p/n 68145835AE. It's available at any time to inspect. The ABS system does not function. In a rain or snow situation this could cause severe harm to us and others on the road. Our local service center that works on a wide array of Jeep Wrangler products says they have other customers with the same problem on this specific model. It is also reported substant... Read more
Incident date: Mar 25, 2025
Our ABS Control module has failed. p/n 68145835AE. It's available at any time to inspect. The ABS system does not function. In a rain or snow situation this could cause severe harm to us and others on the road. Our local service center that works on a wide array of Jeep Wrangler products says they have other customers with the same problem on this specific model. It is also reported substant... Read more
Incident date: May 1, 2024
Loud noise and vibration on low rpm Once above 1000 rpm it starts acting normally. Camera get disconnected and blue screen shows up
Incident date: Apr 2, 2025
Ford had issued a customer satisfaction program recall on 2020 and 2021 Escape doors. On my 2020 escape se the driver side spot welds on the door attachment point are failing. The door no longer opens all the way and causing a loud popping sound when in use. My driver window no longer goes up or down as a result of the loose arm inside the door. My dealership ordered the door replacement back ... Read more
Incident date: Mar 25, 2025
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 24V954000 (Electrical System); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The manufacturer stated the remedy was... Read more
Incident date: Mar 25, 2025
The contact owns a 2020 RAM 1500. The contact stated that while driving at an undisclosed speed, the rear windshield inexplicably shattered. No warning lights were illuminated. The vehicle was taken to the dealer, but refused to inspect the vehicle for unknown reasons. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 20,000.
Incident date: Jan 6, 2025
The contact owns a 2022 Ford Edge. The contact stated that while parked, and attempting to start the vehicle, the rearview camera failed and displayed a blank image. A dealer was contacted. The vehicle was not taken to a dealer or independent for diagnosis. The vehicle was not repaired. The contact mentioned that a software update was performed for the rearview camera. The contact was relating to ... Read more
Incident date: Apr 11, 2025
Tried to put on seatbelt and would not click locked. Have never had issues and nothing has changed that could cause any damage or malfunction. Nothing inside or stuck just won’t lock.
Incident date: Apr 11, 2025
The truck suddenly stopped Took it to a mechanic and had to replace the fuel pump. AAA tow company along with the mechanic that fixed the issue said that it is odd a truck so new with fuel pump issues I have the bad fuel pump and invoices. The truck stopped working at 55,247mi on the odometer
Incident date: Mar 13, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving in rainy weather conditions, the contact noticed that water was leaking inside the cabin through the passenger's side of the windshield, the windshield seal was deteriorating. The contact received a notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet availabl... Read more
Incident date: Mar 13, 2025
While slowing down to stop at a stop sign the engine shut off on its own. Dash showed message to shift into park once the vehicle stopped. Parking brake also engaged on its own. After shifting into park, restarting the truck, and disengaging the parking brake I shifted back into drive but the vehicle wouldn't move. I shifted into reverse and it would go backwards. Shifted back into drive and ... Read more
Incident date: Oct 15, 2023
The engine (1.5L EcoBoost) has suffered a failure due to coolant intrusion into cylinder 3, which has led to repeated engine misfires. Trouble codes P0303 (misfire cylinder 3) and P0316 (misfire on startup) were found. The vehicle is currently available for inspection, and a diagnosis was performed by two Ford-certified mechanics using a borescope, confirming the presence of coolant in the combust... Read more
Incident date: Apr 1, 2024
The contact owns a 2014 Ford Fusion. The contact stated that while starting the vehicle, the vehicle idled and then stalled. There was no warning light illuminated. The contact used a code reader to diagnose the vehicle. The contact filled the coolant reservoir and noticed that the coolant was leaking out. There was coolant intrusion into the cylinder, causing engine failure. The vehicle was towed... Read more
Incident date: Apr 1, 2024
The contact owns a 2018 Ford Expedition. The contact stated that while starting the vehicle on several occasions, there was a fast-banging metallic sound coming from the engine compartment. The vehicle was taken to a dealer, where it was diagnosed that the cam phasers needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approxim... Read more
Incident date: Apr 1, 2025
When steering left or right especially when doing a u turn u can hear a clicking noise and this is a new Honda prologue with only 2,500 miles
Incident date: Apr 9, 2025
The contact owns a 2013 Toyota Prius V. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The service brakes and traction control warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed failures with the brake booster and master cylinder assembly, resulting in an abnormal leak in t... Read more
Incident date: Mar 31, 2025
Parked the car for a meeting. Got back in Versa and it would not shift out of first gear. All fluids were checked and everything was fine.