Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Sep 26, 2025
I pulled into my driveway, put car in park, left the car running to leave the ac for a minute, my granddaughter was in the backseat. I got out of the car , let my granddaughter out , i then was standing outside of the drivers side, reached in , turned off the car, removed the keys and it started rolling. I couldn't get out of the way and fell , car ran over right leg. Was taken to hospital fo... Read more
2 injured
Incident date: Oct 1, 2024
Adjustment strap - Fraying caused by adjustment mechanism. I am a former CPST and have seen rodent damage over the years on many car seats at Car Seat Checks. This damage is in NO way rodent. It is pure damage caused by the strap rubbing on the adjustment mechanism over the course of loosening and tightening the harness. This is a safety issue that needs to be addressed. I have tried over the pas... Read more
Incident date: Sep 11, 2025
While driving at a steady 65 mph, I suddenly lost power steering, which severely reduced my ability to steer the vehicle. I was able to safely brake and pull over. After turning the car off for a few minutes, steering function returned to normal. A few hours later, during a second drive at approximately 35 mph, I experienced the same issue again while turning onto my street. The steering wheel bec... Read more
Incident date: Sep 11, 2025
I need to report an issue. After bringing my Jeep in for a minor muffler noise, the dealership contacted me and informed me that the vehicle would not start. They suggested it could be related to the diesel fuel, but they were unable to identify the exact cause. To rule this out, I contacted the city to have the fuel from the gas station tested, and no contamination was found. This was the same st... Read more
Incident date: Oct 3, 2025
Driver side low beam has stopped working. Ford was unable to pinpoint the problem and wants to replace the entire head lamp to cover all possibilities.
Incident date: Sep 26, 2025
While going around 40mph I approached a stopped vehicle and tried to come to a stop. At this time my braking system failed, speeding the car up instead of slowing it down, this resulted in my car rear ending another vehicle. When the car accident occurred my steering wheel air bag came out but did not inflate. There were no warning lamps or messages at the time of the crash. Due to the laws in Mis... Read more
Crash
1 injured
Incident date: Sep 30, 2025
The oil pump contains a plastic housing that fractured during regular use. (Yes, I did retain the part for inspection and can include photos of the defect here). Yes, the problem has been confirmed by my mechanic and the general public with multiple posts and videos shared widely across the internet and in vehicle forums. This failure caused the engine to lose oil pressure abruptly. Had this occu... Read more
Incident date: Sep 30, 2025
The contact owns a 2022 Lincoln Aviator. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The contact stated while driving approximately 50 MPH, the vehicle stalled. The contact was unable to pull over to the side of the road. It was unknown whether a warning light was illuminated. The ve... Read more
Incident date: Oct 1, 2025
The contact owns a 2023 Ford Transit. The contact received notification of NHTSA Campaign Number: 25V315000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the cont... Read more
Incident date: Oct 1, 2025
I purchased this vehicle as a used car from a dealership. On my way home, the infotainment panel began to shout at top volume that this is the volume that navigation would be set at. The volume was so loud that it was startling, and it continued on until I had to pull over. I contacted the dealer, but they offered no assistance. The car continues to control itself at the panel ferning with the use... Read more
Incident date: Jul 21, 2025
The contact owns a 2018 Tesla Model 3. The contact stated that when the vehicle was started, the GPS failed to function as intended. In addition, the “Unable to Charge” warning light was illuminated. The contact stated that the GPS provided incorrect directions. The contact attempted to recharge the battery; however, the battery failed to charge. The contact stated that the failure had occurre... Read more
Incident date: Jul 21, 2025
P0240 code keeps coming up but the catalytic converter was changed and the cylinders at the dlrshp. This has been an ongoing issue for over 3 years.
Incident date: Sep 30, 2025
When the cruise control is activated and the set(+) button to accelerate the car continues to accelerate after the button is released. The vehicle will accelerate to 100mph or higher. I have to deactivate the cruise control to get it to stop accelerating. The vehicle is available for inspection. +Unsafe to use cruise control for fear of excessive speed. I have taken to dealer, they say it is not c... Read more
Incident date: Sep 30, 2025
There is a known issue documented online regarding the 2024 Hyundai Palisade and the ABS system. On multiple occasions we have noticed that when driving at slow speeds (less than 25 miles per hour) and if the road is slightly uneven, gravel, on an incline or decline, the brake pedal start to vibrate and there is loss of control and increased stopping distance. We reported this previously to Hyu... Read more
Crash
Incident date: Sep 30, 2025
There is a known issue documented online regarding the 2024 Hyundai Palisade and the ABS system. On multiple occasions we have noticed that when driving at slow speeds (less than 25 miles per hour) and if the road is slightly uneven, gravel, on an incline or decline, the brake pedal start to vibrate and there is loss of control and increased stopping distance. We reported this previously to Hyu... Read more
Crash
Incident date: Sep 20, 2025
The contact owns a 2022 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts for the recall repair were not yet available. The contact called the local dealer and was informed that the manufacturer would mail another notice when parts were available. The contact stated that a year ago, while driving approximately 30 MPH,... Read more
Incident date: Sep 20, 2025
The contact owns a 2021 Honda Odyssey. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags). The contact was concerned about driving the vehicle. The contact called the local dealer, who stated that parts for the recall repair were sent to the dealer sporadically. The contact called two other dealers, Honda Marysville Service Center (640 Colemans Crossing Blvd, Marysvil... Read more
Incident date: Sep 28, 2025
My car has been having a problem with traction control/service stabilitrak and losing power to the engine since I purchased it. The problem was only occasionally, now it does it EVERYTIME I drive. First it pops up with traction control off message, once that happens it starts to lose power to the engine making the car(heavy car) shudder so bad I cannot drive. The transmission lags on acceleration ... Read more
Incident date: Sep 28, 2025
Engine or transmission The vehicle has stalled randomly multiple times on the freeway, business roads and intersections, not accelerating and burning through oil Dealership says they cannot figure out or replicate the issue No check engine light or warning of any kind given
Incident date: Sep 29, 2025
P235 /40 R19 92V tires came with 2023 vehicle purchase. Two years following purchase, there are 2 large sidewall cracks at 32,000 miles for the front driver side tire even though the manufacturer mileage warranty is 70,000 miles. One out of four tires exhibiting this issue. Find this to be a huge safety concern as I was unaware of the cracks and there were no air leak/pressure issues sensed.
Incident date: Sep 26, 2025
There is a recall on moldings also possible accordinng to recalls by ford the steering could cause a crash which i am having a problem with it hanging up i called ford motor and was told we do not have anything about it I am concerned because i sometimes have to snap the wheel back myself I understand there is a recall on the steering wheel mech.
Incident date: Aug 26, 2025
On Sept 22, 2025, the vehicle completely shut off while my son was driving the car to school. The car was in Drive and gave no warning at all. It just shut off in the middle of the road while he was driving appx 25-30mph. He was able to restart the car and get to school safely. When he left school a few hours later and started to drive home, the car shut off again, without warning and while it... Read more
SUBARU
XV CROSSTREK
(2014) - VISIBILITY/WIPER
Sep 27, 2025
Incident date: Jan 11, 2017
At highway speeds and in windy conditions, both side view mirrors partially fold inwards obstructing the ability to check blinds spots. The vehicle was purchased new from a dealership a month ago. The dealership has been notified of this issue as well as the check engine light being on since the vehicle was 5 days old and we were told they are unable to take the vehicle in until they have a loaner... Read more
SUBARU
XV CROSSTREK
(2014) - VEHICLE SPEED CONTROL
Sep 27, 2025
Incident date: Jan 11, 2017
On star Telematics is not working the issue is effecting GPS and most importantly the adaptive driving system including cruise control system. I have stopped using these services to due an intermittent failure while driving. The adaptive cruise will disengage itself. Also the collision avoidance system will initiate braking randomly. I was told that the replacement parts are not available and... Read more
Incident date: Sep 26, 2025
Reference complaint no.11684658 confirmed. From email from Tech representative "VDC HYDRAULIC UNIT REPLACEMENT. IT IS AN INTERNAL FAILURE OF THE ABS CONTROL UNIT. THERE ARE SENSORS INSIDE THAT MEASURE BRAKE LINE PRESSURE. THE LEFT FRONT SENSOR IS STUCK AT NEGATIVE 59 BAR. SHOULD BE ZERO AT REST. NOTHING TO DO WITH EYESIGHT THAT LIGHT WILL COME ON WHENEVER THERE IS A WARNING LIGHT ON." The modulat... Read more
Incident date: Aug 15, 2025
The front dash reflects on the windshield to the point where it is impossible to see the roadway clearly while driving.
Incident date: Aug 15, 2025
JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught ... Read more
Fire
Incident date: Aug 15, 2025
JEEP 2024 Wrangler 4XE HYBRID EXPLODED VIN# [XXX] On [XXX], just before [XXX], our 2024 hybrid vehicle began emitting smoke while parked in our attached garage. Thankfully, our smoke alarm alerted us - my wife discovered it was coming from the garage and immediately called 911. Police arrived within minutes and were able to push the car out of the garage. Shortly after that, the vehicle caught ... Read more
Fire
Incident date: Sep 3, 2025
Suspension problem passenger side right front strut defect got replace 1month after purchasing the car 5month later driver side rear strut blew leaking and got replace by dealer Seat problem from day 1 driver seat making popping noise from seat mid back area every time move even slightly dealer say it’s normal The Most concern problem still not fix Steering problem First it make a weird no... Read more
Incident date: Sep 3, 2025
Suspension problem passenger side right front strut defect got replace 1month after purchasing the car 5month later driver side rear strut blew leaking and got replace by dealer Seat problem from day 1 driver seat making popping noise from seat mid back area every time move even slightly dealer say it’s normal The Most concern problem still not fix Steering problem First it make a weird no... Read more
Incident date: Sep 3, 2025
Mercedes performed a recall and stated the charging would increase only by 10-15 minutes. For my vehicle it is now exceeding 30-45 minutes to get to the same state of charge at a fast charger such as electrify America. Mercedes refuses to do anything about this, instead they want me to drive around with a defective battery which still has a potential to catch on fire.
Incident date: Sep 26, 2025
I have had several incidences of the transmission suddenly downshifting with corresponding loss of some gauges. This is similar to the 2019 recall NHTSA No.19V-075. I had that service done in July 2019 before any symptom surfaced. Now, in 2025 the problem has started again. I'm not sure what the previous service included (i.e. partes replaced) The original recall indicated the transmission molded... Read more
Incident date: Sep 26, 2025
Backup camera not functioning properly (goes black in the middle of backing up and says “contact dealership”). I saw an article online that my car may have been affected by the backup camera recall. I brought my car to the dealership and they said my VIN was not affected but I have the problems listed. I contacted Ford and reported this with Customer Care Department (Case #: CXH-05669623-J5P1M... Read more
Incident date: Sep 22, 2025
The contact owns a 2016 Ford Edge. The contact stated that while driving at approximately 30 MPH, there was an abnormal sound coming from the rear of the vehicle. The contact stated that the sound was like a metal-on-metal grinding sound. The sound was very loud, and the vehicle was shaking abnormally. There was no warning light illuminated. The contact drove the vehicle to the residence and calle... Read more
Incident date: Sep 22, 2025
TIRES WEAR EXCESSIVLY DUE TO INCORECT FACTORY AND NON-ADJUSTABLE CAMBER SETTINGS CAUSING EXTREME SAFTEY CONCERNS/BLOWOUTS, WHICH ARE NOT VISIBLE WITHOUT REMOVAL OF TIRE OR LIFTING OF VEHICLE BY AVERAGE MOTORIST. MY VEHICLE EXPERIENCED THIS WITHIN FIRST 10,000 MILES ON NEW CAR WITH NEW TIRES. FOURTUNEATLY A FLAT LED TO FURTHER INSPECTION AND REPLACEMENT BEFORE INCCURING TRAGIC OR ADVERSE CONSEQUENC... Read more
Incident date: Jul 10, 2025
The first component that fails and gives a warning is a 4WD failure. Once this warning occurs it cascades into a failure of collision assist, a sudden loss of adaptive cruise control, traction control and lane assist component. When this first occurred and my vehicle would suddenly slow down on the highway, because the cruise control would suddenly shut down and swerve due to the lane assist als... Read more
Incident date: Jun 11, 2025
Brake system failure lost brakes twice, went and got a diagnosis reading and it said brake system module failure. That it lost communication with the module
Incident date: May 1, 2024
The contact owns a 2015 Cruiser RV Radiance. The contact stated that while driving 55 MPH and hauling the travel trailer, there was a blowout of the RV driver's side rear tire, causing damage to the RV, and the wiring detached from the RV. The contact was able to pull over to the side of the road and replace the tire with a spare tire. The contact drove to the residence, where the RV was inspected... Read more
Incident date: Sep 25, 2025
The contact owns a 2025 Nissan Kicks. The contact stated that the tires were worn and bald prematurely. The vehicle was taken to the local dealer, and the contact was informed that the rear wheels needed to be aligned and the tires replaced. The vehicle was not repaired. The vehicle was later taken to the local mechanic, who indicated that the rear suspension could not be aligned because the rear ... Read more
Incident date: Sep 3, 2025
The ABS computer brake module is bad in my jeep. It needs a replacement. Confirmed by Chrysler Jeep dealership. However, Chrysler does not offer a replacement module. ABS does not work on my vehicle. This is a huge safety issue and is common problem among this year Jeep. Chrysler shouldn’t be allowed to NOT have a replacement OEM ABS module. Huge safety risk and lawsuit
Incident date: Sep 19, 2025
The contact owns a 2018 Chrysler Pacifica. The contact stated that the sliding doors failed to close as intended and unintendedly open after being closed. The vehicle was taken to the dealer, where the contact was informed that there was a related software update available to correct the failure. The vehicle was not repaired due to the cost. The manufacturer was not notified of the failure. The fa... Read more
Incident date: Sep 15, 2025
See attached document for complaint. I am reporting a safety incident involving my 2013 Hyundai Sonata Limited 2.0T (VIN# [XXX] ), which was subject to an open recall at the time of sale. On XXXXXXXXXXXXXX, the vehicle stalled and caught fire within minutes. It was declared a total loss. Two elderly passengers were in the car; one suffered breathing issues due to smoke inhalation. NHTSA records... Read more
Incident date: Sep 15, 2025
The contact owns a 2021 GMC Yukon XL. The contact stated that while driving 6 MPH, the vehicle experienced a complete loss of automotive power and all electrical components shut off, with the check engine warning light illuminated. The vehicle was towed to an independent mechanic where the vehicle was diagnosed, and the contact was informed that the engine had failed and needed to be towed to a lo... Read more
Incident date: Sep 17, 2025
I am a single mother raising my 6-year-old daughter on my own. This past year has been extremely difficult, as my car has been constantly in and out of repair shops. I have spent more than $8,000 in the last year and a half on unexpected repairs, many of them involving serious safety issues. I was never informed about the recall and never received any notice. This situation has caused me a lot of ... Read more
Incident date: Sep 17, 2025
Took car to dealership to charge. Got home and an hour later the battery ignited into a fire. Car was engulfed with smoke ,fire in front of our house. After 4 hours with fire dept trying to put out the fire within battery... it still continued to smoke. Hazmat team came out as well. Total loss after having car less than 30 days that I purchased as dealership.
Fire
Incident date: Sep 3, 2025
During rain, the A-pillar and headliner show evidence of a leak. Open source research found this is likely due to faulty or poor quality components used in the roof rail system. My vehicle is completely stock with no additions or installations on the roof, just the factory rails.
Incident date: Sep 3, 2025
My back up camera has the same issues that Ford listed in their recall. My screen is black at times when backing up. My camera doesn't always pop up when backing up, my normal screen will stay on as of I'm not backing up. I have had the black screen with a notice that says my camera isn't working and I need to contact my dealership.
Incident date: Sep 3, 2025
Rear camara is inconsistent but lately works 25% of the time.