Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Sep 24, 2025
The idle stop system is malfunctioning. I had it inspected once previously and now trying to get it inspected again for the same occurring issue. The dealership continues to tell me to turn off the idle stop feature on the vehicle. My safety was put at risk because of the vehicle stalling and not kicking back on while being stopped at a redlight on a busy 4 lane highway multiple times now. The fir... Read more
Incident date: Jun 7, 2025
Summary: While driving, the transmission intermittently fails to shift and the truck has locked up and screeched to a complete halt approximately four times, creating a sudden stop/near rear‑end‑collision risk. Details & timeline: First symptoms were around 55,010 miles. On 10/13/2024 the Chevrolet dealer performed “SERVICE TRANSMISSION GM” (fluid & filter), but the condition continued. I... Read more
Incident date: Oct 10, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that while driving at an undisclosed speed, the instrument cluster flickered, and the vehicle stalled. In addition, the radio turned off independently. The contact turned the vehicle off. The contact stated that while restarting the vehicle, the vehicle started. The vehicle was not diagnosed or repaired by an independent mechanic or... Read more
Incident date: Oct 5, 2025
I brought my vehicle to a Honda dealership for a recall repair for the fuel pump and it was observed that the vehicle was leaking coolant and oil. The mechanic determined that the head gasket needs to be replaced and this is documented and available for review. There were no warning lights or noticeable clues that there was a major engine malfunction occurring. If not for the recall repair it is l... Read more
Incident date: Oct 5, 2025
The contact owns a 2014 Kia Sorento. The contact stated that while driving approximately 15 MPH with his son seated in the second-row middle seat, there was an abnormal sound coming from under the hood of the vehicle before the vehicle stalled. No warning lights were illuminated. The vehicle was towed to a local storage facility. The vehicle was taken to a local independent mechanic, where it was ... Read more
Incident date: Oct 5, 2025
My Jeep has 43,213 miles and my mechanic who I have used for over 30 years showed me that all 4 shocks are severely leaking and need replacing. I’m am 69 and only use this Jeep on the highway and zero off roading. This is most unusual for all 4 shocks to need replacing at such low miles
Incident date: Oct 20, 2025
the transmission experienced total failure. Ford repair claimed that the failure was due to the torque converter caused the failure. the car experience issues with not shifting into a higher gear at highway speeds and failure to go into neutral when going from forward to reverse.
Incident date: Oct 20, 2025
The radio itself will start glitching out the screen would start changing by itself and making observe beeping noise as it change took it to a Honda dealership. They told me it would be a 50-50 chance if they did a warranty claim on it and that it was a possibility of the problem coming back so they did not replace the screen people been having this problem since 2020 that I read in the comments. ... Read more
Incident date: Oct 20, 2025
Door handle plastics are disintegrating in to a soft sticky matter. Please advice as this seem to a poor decision on the type of material need in the door handles.
Incident date: Oct 10, 2025
So this just happened today - I was driving my 2020 BMW X3 on the freeway, cruising around 80 mph. No cars around me, no rocks, nothing hit the car… and suddenly, BANG! It sounded like a gunshot or small explosion. The sunroof shattered outward - completely blown out. Luckily, I had my interior sunshade closed, so all the glass shards were caught there instead of raining down on me. I pulled o... Read more
Incident date: Oct 10, 2025
I just purchased the vehicle with the airbag alert on, as well as the seatbelt alert. It seems there’s no recall for this vehicle. Please advise that you should reconsider the limited recalls and include the 2010 Armanda with the “platinum” package.
Incident date: Apr 2, 2025
I purchased a used 2017 Ford Escape SE with EcoBoost engine (2.0L) at 58,000 miles in April of 2024. In September 2024, the check engine light came on, followed shortly thereafter by overheating of the engine. This overheating would cause the engine to go into limp mode on the highway, which happened multiple times. When inspecting the coolant tank, it was discovered that coolant was leaking out, ... Read more
Incident date: Oct 17, 2025
The sunroof exploded while driving.
Incident date: Oct 17, 2025
My camera went bad at 69000 mi, it does exactly as those recalled but I don't get a recall notice!! Camera needed as safety tool for me, as I am 81 years old, why do they go all around this year and model!! It does exactly as those recalled!! Spoke to ford several times but no results!! Help!!06
Incident date: Oct 1, 2025
Driving in town going 20mph and the truck shut down not allowing for braking or gas and the steering locked up. Placed the vehicle in neutral, shut the truck off and turned it back. Was able to continue driving. Attempted to have the dealership we bought it from run a diagnostic and the battery was replaced but it continues to shut down at random times. Took the truck to a local auto shop after t... Read more
Incident date: Oct 1, 2025
The contact owns a 2015 Chevrolet Colorado. The contact stated while driving at various speeds, the power steering assist failed to operate as needed with the power steering and stabili-trak messages displayed on the instrument panel. The contact used excessive force to steer the vehicle due to the failure. The vehicle was taken to the dealer and the contact was informed that the vehicle was not i... Read more
Incident date: Oct 1, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ma... Read more
Incident date: Dec 24, 2024
I purchased a vehicle 2013 mini Cooper hardtop S r56 from Chevy Nissan of Walla Walla on [XXX]. During the transaction, I was misled and not provided truthful information regarding the vehicle’s condition and terms of sale. 1. I was charged for services and items I explicitly did not want or agree to. When I first was looking at the car before purchasing, the salesman, Coby, informed me that th... Read more
Incident date: Dec 24, 2024
seat belt anchor failure
Incident date: Dec 24, 2024
The contact owns a 2016 Ford Edge. The contact stated that while reversing, the back-over prevention screen displayed a blank screen. In addition, the back-over-prevention screen was frozen on the blank screen. The contact stated that due to the failure, the contact could not adjust the heating control or any safety features. The contact's husband had medical appointments, and the contact stated t... Read more
Incident date: Sep 17, 2025
PLEASE SEE ATTACHED LETTER This complaint is being submitted due to gross negligence in recall communication and manufacturer accountability. This failure in vehicle safety oversight that has already resulted in emotional and financial harm. In September of this year, I submitted an application for a buy-back option to Ford but was denied. This application/request was assigned a case number by Fo... Read more
Crash
Incident date: Sep 17, 2025
PLEASE SEE ATTACHED LETTER This complaint is being submitted due to gross negligence in recall communication and manufacturer accountability. This failure in vehicle safety oversight that has already resulted in emotional and financial harm. In September of this year, I submitted an application for a buy-back option to Ford but was denied. This application/request was assigned a case number by Fo... Read more
Crash
Incident date: Sep 17, 2025
PLEASE SEE ATTACHED LETTER This complaint is being submitted due to gross negligence in recall communication and manufacturer accountability. This failure in vehicle safety oversight that has already resulted in emotional and financial harm. In September of this year, I submitted an application for a buy-back option to Ford but was denied. This application/request was assigned a case number by Fo... Read more
Crash
Incident date: Sep 9, 2025
Differential making scraping sound, points to the pinion gear having a problem.
Incident date: Sep 9, 2025
While driving, my 2018 Honda Accord suddenly lost power and went into limp mode with no prior overheating or warning signs. The acceleration dropped instantly, and the vehicle nearly caused an accident as it seized up in traffic. Diagnostic scan showed a P0303 cylinder 3 misfire, which is consistent with head gasket failure. The issue has been widely reported among other Honda Accord owners with t... Read more
Incident date: Aug 13, 2025
Front drivers side wheel makes a clicking/popping noise when turning to the right.
Incident date: Jul 2, 2025
Truck was traveling at 30 mph and slowing down for stop sign and shifted from 4 th gear to 3rd gear so hard the trucks engine turned off and had to come to a stop and shift into park to turn truck off and back on again. Truck was traveling at 30 mph and slowing down for stop sign
Incident date: Nov 29, 2024
I am trying to file a complaint about no parts for recalls. I have had three recalls on this vehicle and none of them has been rectified due to no parts available. I'm trying to find out why we cannot get parts to fix the transmission bell housing or the brake hoses on these recall notices? I also have a recall for the rear camera. I'm not sure if these recalls are just for my information, or if... Read more
Incident date: Apr 24, 2025
Jeep pushed out an update on Friday 10/10 that we were advised to decline as it was causing mechanical failures. Despite declining the update ever since, and being assured that this remedy would work until the update expired in 30 days, apparently it still managed to push through on its own last night. I was less than two miles from my house this morning on my way to an appointment when the dashbo... Read more
Incident date: Feb 28, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at 60 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, a burnt odor was emitting from the interior of the vehicle. No warning lights were illuminated. The contact was able to pull to the side of the vehicle. Upon inspection, the contact noticed flames were em... Read more
Fire
Incident date: Sep 3, 2025
I was driving on the freeway and the car slowed down on me, almost to a stop! This could have been fatal! I am glad I had the time to move the the right lane for emergency. This needs to be reported and don't let other VW owners deal with this issue! it's a BIG safety issue!
Incident date: Oct 2, 2022
Blown Head gasket failure due to coolant leak into cylinders Evaporator Leak for A/C due to condenser and compressor shaft.
Incident date: Oct 2, 2022
Blown Head gasket failure due to coolant leak into cylinders Evaporator Leak for A/C due to condenser and compressor shaft.
Incident date: Aug 1, 2025
Windshield repeatedly cracks with no visible sign of impact. A quick Reddit search shows lots of other people having the same issue
Incident date: Aug 1, 2025
Transmission making whining noise. Started making whiny noise at 14,000 miles. Currently has 18,000 miles. Complained to the dealer, but dealer said that this type of transmission makes this kind of noise and it is normal. Which is not normal from everything that I’m reading. It’s basically the transmission is failing and it’s just a matter of time before it quits completely. I will attach a... Read more
Incident date: Aug 1, 2025
Date of Incident: [XXX] US Eastern Time Location: [XXX] Incident Type: Safety defect and vehicle malfunction due to Sudden Unintended Acceleration with multiple safety system failures On the date referenced above, while traveling at approximately 5 mph and preparing to park in a gravel parking lot, I removed my foot from the accelerator pedal to bring the vehicle to a complete stop using the n... Read more
Crash
1 injured
Incident date: Oct 4, 2025
My ABS, Traction Control, and Brake light came on. Having my vehicle scanned at a couple of shops, the error message is C2200-49 which is tied to the Anti-Lock Brake System Module - Internal Electronic Failure. Retailers like Autozone, Advance Autoparts, nor O'Riellys do not have the part. I've researched it and it's not just my vehicle. There are a ton of people who are having this same issue... Read more
Incident date: Sep 30, 2025
The horn on my Hyundai Elantra stopped working twice in 2025. My recent visit to the dealership on 10/9/25 resulted in finding out the assembly is taking on water causing a shortcut. This is a reoccurring problem, the attendant told me. He tried to assure me repairs will be covered under my 5 year warranty. That doesn’t reassure me of anything because a nonfunctional horn is a safety issue a... Read more
Incident date: Oct 8, 2025
As I was driving my 2016 DJ just list power.. I coast my to the side of the road. I try cranking the car up but it wouldn't crank up. So I had it towed to my house which were about 5 mins away. Please help me with my car. Vehicle would not go up small hills
Incident date: Oct 8, 2025
On October 1st, 2025, I was in a car accident. I was side-swiped on the highway by a truck, which led me to collide with a metal fence. My airbags did not deploy after the collision. After filing a claim with my insurance company on October 1st, I was informed the same day that my vehicle is a total loss. Prior to the accident, there were no warning lamps or messages.
Crash
Incident date: Sep 27, 2025
The infotainment system of a brand new 2025 Blazer EV is doing blackouts, flickers, and changing commands and requests. While this may sound trivial - and if this system just did the radio - I would agree. However it controls most all the sub-systems of the car from Charging, to Display, to GPS, Environmental, etc. While at home it is just annoying and frustrating - we traveled to VA from FL th... Read more
Incident date: Sep 27, 2025
The windshield monocular camera failed, disabling all safety precautions.
Incident date: Oct 7, 2025
Every so often I get an indication of engine power reduced, but every time I go in to get it checked it's off. I have recently just learned through research online that the issue is caused by a certain condition that gives false reading to the electronics. I have contacted GM and GM financial about the recalls on my cars of the same year. I have not been in a wreck but I have had the issue of engi... Read more
Incident date: Aug 1, 2025
The contact owns a 2023 Jeep Grand Cherokee L. The contact stated that while driving at an undisclosed speed, the infotainment display was frequently powering off and on and failed to display pertinent vehicle safety information; however, the vehicle returned to normal functionality, and the contact continued driving to the destination. Upon the return trip to the residence and loading groceries i... Read more
Incident date: Aug 1, 2025
The contact leased a 2024 Vinfast VF 9. The contact stated that while driving at night, the headlights failed to function as intended. No warning lights were illuminated, but the alarms sounded. The daytime running lights functioned, but the headlights were inoperable. The contact stated that the Lane Assist failed to function while the headlights failed to operate. In addition, the steering wheel... Read more
Incident date: Oct 6, 2025
The contact owns a 2018 GMC Terrain. The contact stated that while driving at an undisclosed speed, the unintendedly decelerated and failed to properly accelerate. The vehicle was taken to the local dealer, who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The transmission was replaced with a used transmission, but the failur... Read more
Incident date: Sep 29, 2025
I lose power steering randomly. When this occurs I get a service rear diff message on my dash, the fan motor cuts out, and gauges like the speedometer and tachometer go to zero. I took it to a dealer because I saw there was a recall for the exact problem I'm having with power steering, but I guess it's VIN specific and my car is not included in the recall. They also told me they couldn't get it to... Read more
Incident date: Sep 29, 2025
I lose power steering randomly. When this occurs I get a service rear diff message on my dash, the fan motor cuts out, and gauges like the speedometer and tachometer go to zero. I took it to a dealer because I saw there was a recall for the exact problem I'm having with power steering, but I guess it's VIN specific and my car is not included in the recall. They also told me they couldn't get it to... Read more
Incident date: Oct 4, 2025
I'm an employee at a driving school in Colorado and have experienced numerous occasion when loss of power is experienced. The most recent was in 10/05/2025 at 02:10pm. No warning light came on. The car was not accelerating more then 18mph. This issue is concerning. We have students driving for the first time that are affected by this Nissan Versa 2024 malfunction. Please have this issue reviewed ... Read more