Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Nov 1, 2025
I purchased my vehicle in October 10th of 2025. I drove the vehicle home 2hrs away on the Friday. On Sunday the 12th I started the vehicle with a error of " Park brake fault Service now" I had the car taken to the nearest Ford dealership as it sat for 3 weeks. I was told the recall for the vehicle around this issue has been done twice so Pundmamm Ford the local dealer did not want to do it again... Read more
Incident date: Jul 9, 2025
My vehicle began jumping when switching from drive to reverse. When I placed the car into reverse, it stalled and would not switch into reverse or neutral. The car stalled in the middle of a parking lot. The check engine light did not come on initially, and when it did, it did not remain on for very long. The car prompted a Shift Solenois B Stuck On error (P0757:00-E8), as well as an inability to ... Read more
Incident date: Oct 23, 2025
Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no conn... Read more
Incident date: Oct 23, 2025
Because I bought the car used in June of this year, around July, the driver's and passenger's side airbag warning lights on the display panel started flashing, then disappeared after a few days. After August, they kept flashing and then stopped altogether. I took it to an Infiniti dealership for inspection, and the mechanic reported that the airbag sensors were malfunctioning and there was no conn... Read more
Incident date: Jun 1, 2025
We noticed that one of our tires was leaning inwards and the alignment was completely shot. There was no event that caused this but just noticed it one day driving. After having to replace two new tires, we took it into the Tesla dealership and they found that the control arm and suspension as well as the frame underneath is broken. The car has a clean tittle and this problem use to be covered by ... Read more
Incident date: Jun 1, 2025
We noticed that one of our tires was leaning inwards and the alignment was completely shot. There was no event that caused this but just noticed it one day driving. After having to replace two new tires, we took it into the Tesla dealership and they found that the control arm and suspension as well as the frame underneath is broken. The car has a clean tittle and this problem use to be covered by ... Read more
Incident date: Jan 1, 2025
October 30, at approximately 8:00 AM MDT. While I was heading to work, I was approaching an intersection with a vehicle in front of me making a left turn in the opposite direction was a vehicle also preparing to make a left turn and as I approached the intersection the vehicle turned in front of me. I fully applied the brakes, and the pedal went to the floor, my truck did not stop or slow down. I ... Read more
Crash
Incident date: Aug 16, 2025
The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the vehicle, especially while driving over small bumps in the roadway. No warning lights were... Read more
Incident date: Oct 23, 2025
I had a frontal accident on March 6, 2025. When I turned to pull into the driveway of my rental apartment, I lost control of the vehicle. It surged forward, climbed a low retaining wall of about 14" and then hit a support post. I sat there stunned thinking "what just happened and how?" At first, I thought it was me, but thinking about it more, I'm wondering if this could be a potential safety pro... Read more
Crash
Incident date: Oct 23, 2025
The contact owns a 2020 Grand Design Momentum RV. The contact stated that while in the process of lubricating the wet bolts of the RV, the contact noticed that the rear-most bolts were missing, and the springs were rubbing against the frame. The mobile technician performed a temporary repair at the residence. The RV was then towed to the dealer, where it was diagnosed. The dealer determined that t... Read more
Incident date: Oct 23, 2025
The contact owns a 2020 Grand Design Momentum RV. The contact stated that while in the process of lubricating the wet bolts of the RV, the contact noticed that the rear-most bolts were missing, and the springs were rubbing against the frame. The mobile technician performed a temporary repair at the residence. The RV was then towed to the dealer, where it was diagnosed. The dealer determined that t... Read more
Incident date: Jun 25, 2025
The contact owns a 2020 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a black screen or occasionally failed to activate while shifted into reverse(R). The failure obstructed the driver's visibility, which prevented the dr... Read more
Incident date: Mar 6, 2025
EVAP blocking valve failed and car immediately went into limp mode on the highway. By doing this it could cause a crash. EVAP blocking valve also should last the life of the vehicle.
Incident date: Mar 6, 2025
Whining noise when accelerator is pressed. Potential failed transmission.
Incident date: Mar 6, 2025
The contact owns a 2024 Chevrolet Colorado. The contact stated that the rearview camera failed to operate while shifted in reverse(R). The contact stated that the vehicle was taken to the dealer on two separate occasions; however, the failure returned after each visit. The contact stated that the dealer had acknowledged the failure; however, the contact was informed that there was no fix for the f... Read more
Incident date: Aug 12, 2025
Was told the electric pump housed within the transmission failed and is not sold separately so I need a whole new transmission. No ETA on when that may actually happen. When I shifted from Park into Reverse, Neutral and Drive and then back into Park I get a horrible screeching sound and was told that the truck is not safe to drive.
Incident date: Oct 28, 2025
Car started running rough then white smoke was coming out the exhaust. Took it in to have it checked out by Ford and they said it was coolant intrusion into the cylinders. Now they want $9,000 to replace an engine that has less than 60,000 miles. I see online that this is not new and definitely a design flaw with this engine and many others.
Incident date: Oct 28, 2025
The contact owns a 2022 KTM 390 Adventure. The contact stated that while riding at 50-55 MPH, the motorcycle lost motive power. The contact stated that the failure recurred while riding at 35 MPH on another occasion. The motorcycle was towed to the dealer, where the throttle control unit was replaced under warranty; however, the failure recurred while riding at 10-20 MPH. The contact stated that t... Read more
Incident date: Oct 10, 2025
When backing up the auto braking brakes very hard sudden stop without warning even though no objects near by. Appears to be from shadows and made worse when it is raining and the camera has water on the lense. I turned off the backup auto braking and it still does it. It brakes hard enough that it pinched a nerve in my neck causing sudden pain which chipped a tooth
1 injured
Incident date: Aug 20, 2025
I was involved in an accident that myself and my passenger were injured in due to our airbags not deploying and because of this we both hit our heads. I hit the steering wheel they hit the dashboard and side windows.
Crash
2 injured
Incident date: Oct 21, 2025
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed th... Read more
Incident date: Aug 31, 2025
My car has been dying when I stop at stoplights. We took it into the dealership and they said the battery was sending error messages. So we replaced the battery. It is doing it again. Sometimes it starts but it is getting progressively harder to restart it. It is dangerous to be stalled at an intersection. The car is not even a year old.
Incident date: Oct 15, 2025
Airbag light indicator is on showing baby seat is in front passenger seat even when an adult is sitting in the seat. Airbag light indicator switches from baby or booster seat to airbag light indicator when there is no one in the front passenger seat.
Incident date: Oct 15, 2025
The power retractable fabric sun shade / sunroof cover came out of the rails while retracting this while driving, causing the fabric to hang down in my baby's face and cause loss of rear mirror visibility.
Incident date: Oct 24, 2025
I purchase a brand new 2026 Silverado ZR2 with a 6.2 engine. A little over a week later at 511 miles it left me stranded on the side of the road. Towed it to the dealership and the dealership advised there was a misfire and cylinder number eight. However, they were unable to find a solution and had to contact GM engineers. I had to replace it with another new vehicle and lost money on the “trade... Read more
Incident date: Oct 24, 2025
Known common problem with 2021 Jeep Grand Cherokees, fuel pump issues. Vehicle fails to start when push button is pressed. After several attempts vehicle will start. These issue happens hundreds of times per year. Vehicle will stall while driving intermittently. Manufacture and NHTSA is well aware if this issue, as it has been documented hundreds and likley thousands of times by dealer ships ... Read more
Incident date: Oct 24, 2025
* Front passenger safety restraint system issue - sensors under passenger seat intermittently failing for months even after taking it in for service. * Safety of passenger is at risk as airbags might not fire due to occupant classification system failing. * Service center said nothing looks wrong even though car alerts multiple times per drive. Many reports online of Alert RCM2_a636 . * has ... Read more
Incident date: Oct 27, 2025
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle. The ABS, traction control, and an unknown warning light were intermittently illuminate... Read more
Incident date: Oct 1, 2024
The contact owns a 2020 BMW X3. The contact stated that the vehicle hesitated while starting. The contact then stated that while at a relative's home, the vehicle failed to start after multiple attempts, with white colored smoke coming from the vehicle. There was no warning light illuminated. The contact used a code reader and retrieved DTC: 216113, 21611A, 21A511, and 216115. Due to the failure, ... Read more
Incident date: Oct 11, 2025
i experience a steering wheel shimmy between the speeds of 70- 75 miles an hour
Incident date: Oct 11, 2025
My 2014 Explorer back up camera goes blank with a blacked screen while trying to back up. When in reverse the camera goes blank back on then blank again. This problem has caused several near misses while backing up.
Incident date: Oct 13, 2025
The vehicle was parked overnight safely as always outside of my home. The rear tailgate windshield shattered without warning, incident or contact. The vehicle was inspected and the windshield was replaced by an automobile window company in Maryland.
Incident date: May 19, 2025
The vehicle experienced repeated electrical and brake system malfunctions that pose serious safety concerns. On multiple occasions, the brake pedal became stiff and unresponsive while driving, and the parking brake system failed to engage properly. In addition, the ignition system often failed to start, even when the battery and all power indicators appeared normal. At times, the vehicle’s elec... Read more
Incident date: Oct 23, 2025
Odometer Fraud. The contact purchased a 2018 Acura TLX. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was purchased on September 10th, 2025, as a dealer sale. At the time of purchase, the vehicle mileage was 76,410. At the time of registration, when the title was received, it was discovered that the mileage was 176,410. The title read, "Not Actual Mile... Read more
Incident date: Oct 23, 2025
Several times I have been stopped at a red light, and my parking break will come on without me engaging it. I was almost hit by other vehicles the last time my vehicle did this. People were blasting their horns and speeding around me because I was unable to move my vehicle. Because I had not manually engaged my parking break, my vehicle would not allow me to disengage the parking break until after... Read more
Incident date: Oct 23, 2025
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The dealer was contacted; however, the contact was informed that the parts were not yet available. The contact stated that the recall notification was received a year prior; however, the manufacturer had ... Read more
Incident date: Aug 21, 2025
Transmission shifted into 1st gear while doing 65 mph on the freeway. The rear tires locked up as a result and the truck spun out in front of on coming traffic putting myself and my 6 month old nephew in a life threatening situation. This is not okay. I was told the most recent recall done on this vehicle was done to not allow this to happen. This issue has been an on going problem with these ... Read more
Incident date: Aug 21, 2025
Transmission shifted into 1st gear while doing 65 mph on the freeway. The rear tires locked up as a result and the truck spun out in front of on coming traffic putting myself and my 6 month old nephew in a life threatening situation. This is not okay. I was told the most recent recall done on this vehicle was done to not allow this to happen. This issue has been an on going problem with these ... Read more
Incident date: Oct 23, 2025
Completely lost all power brakes while on the road today. Owned it for about 11 months. Looking like the master cylinder. We've been having random electrical issues when we're cranking it up. Weird sound coming from the dash when the AC is on on occasion. Like the car wasn't fully kicking over even though the engine was running. Sometimes turning it off and turning it back on would make it wor... Read more
Incident date: May 1, 2025
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop ve... Read more
Crash
Incident date: Oct 2, 2023
235/60/R18 103H These Tires came on my new 2024 Honda CRV (OEM TIRES) and needed to be replaced at 38,000 miles. The tread wear on these 70,000 mile rated premium tire was unacceptable. I did all the recommended rotations, wheel alignments and pressure checks throughout.
Incident date: Oct 2, 2023
When my vehicle is in reverse the back up camera shuts off or shows inverted.
Incident date: Oct 2, 2023
-My 2019 Ford Edge Transmission went out it won’t shift at all and when it does it is shifting harsh the car has been not drivable for 2 month and I only got it in Jan 2025. Yes this vehicle can be inspected upon request. -There were no warnings at all it just started not shifting when I went to back up and after giving it gas it shifted hard had to drive it around the parking lot trying to figu... Read more
Incident date: Oct 22, 2025
the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash
Crash
1 injured
Incident date: Oct 22, 2025
the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash
Crash
1 injured
Incident date: Oct 22, 2025
the lower bearing separates, the vehicle may experience a loss of steering, increasing the risk of a crash. Improper servicing of the upper intermediate shaft could cause the shaft to separate, which can then result in a loss of steering control, and increasing the risk of a crash
Crash
1 injured
Incident date: Sep 15, 2023
The contact owned a 2001 Jeep Grand Cherokee equipped with Prinx Tires, Tire Line: High Country RT, Tire Size: LT265/65/R16, DOT Number: N/A. The contact stated that, while his son was driving at an undisclosed speed during light snowfall and attempting to reduce speeds, the vehicle lost traction. As a result, the driver lost control of the vehicle and slid off the roadway, only coming to a comple... Read more
Crash
Incident date: Sep 15, 2023
Driving in mild foggy conditions, going 44 mph. My CRV dash had the BRAKE warning flashing and locked up my brakes. There was nothing in front of me do cause this. There was a car behind me that could of hit me. Everything in my car flew off the seats and it jarred my neck and back. My lowered back has been hurting and I am seriously concerned for my safety in this vehcle.
Incident date: Sep 15, 2023
Driving in mild foggy conditions, going 44 mph. My CRV dash had the BRAKE warning flashing and locked up my brakes. There was nothing in front of me do cause this. There was a car behind me that could of hit me. Everything in my car flew off the seats and it jarred my neck and back. My lowered back has been hurting and I am seriously concerned for my safety in this vehcle.
Incident date: Oct 7, 2025
this problem is related an Infotainment system problem. Infotainment screen turning on/off randomly, restarting unexpectedly, and autonomously switching between radio stations (e.g., AM to FM), audio sources (e.g., Bluetooth), maps, or other apps—are a well-documented problem for the 2022 Honda Accord (and similar 10th-gen models).This is often linked to faulty touchscreens, software glitches, o... Read more