Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
SUBARU
TRAILSEEKER
(2026) - ELECTRICAL SYSTEM
Aug 21, 2026
Incident date: Aug 13, 2026
I bought a new trailseeker mid July 2026 and after owning the car for less than 4 weeks with about 400miles on the odometer I came out to a dead car after not driving the car for 2.5 days. The car had been parked with the windows up, doors locked, unplugged from charger, and charger port door closed. The traction battery SoC was over 60%. I had to use the mechanical key to get into my car and had ... Read more
Incident date: Jul 30, 2026
1. The vehicle is experiencing a transmission malfunction/failure. The dealership was able to replicate the issue and confirm the malfunction, which caused the check engine light to illuminate. The vehicle is currently being evaluated by the dealership, and any failed components should be available for inspection upon request while the vehicle remains in their possession. 2.The transmission malfu... Read more
Incident date: Aug 3, 2026
Good Day! I bought my 2021 Subaru Outback XT Onyx in Jan 2021. I had waiting 6 yrs for Subaru to use the Turbo Motor in the Outback again. I've had this car for 5 years with my warranty running out Jan 2026, but I only drive 5000-7000 miles per/yr. Current odometer is 29,901 miles. At my most recent oil change service at the Dealer, they showed me a video of my cars drivetrain from underneath. The... Read more
Incident date: Aug 3, 2026
Good Day! I bought my 2021 Subaru Outback XT Onyx in Jan 2021. I had waiting 6 yrs for Subaru to use the Turbo Motor in the Outback again. I've had this car for 5 years with my warranty running out Jan 2026, but I only drive 5000-7000 miles per/yr. Current odometer is 29,901 miles. At my most recent oil change service at the Dealer, they showed me a video of my cars drivetrain from underneath. The... Read more
Incident date: Aug 18, 2026
Driving at speeds around 40 and when braking to turn, the brakes jerk and feel like they are not engaging properly. It has happened to a different driver, twice both times on a 90 degree day, a few minutes after the vehicle had been started and the air conditioner was running on high. After this happened we Googled the issue to see what the problem could be. The Google search shows a Subaru Servic... Read more
Incident date: Aug 18, 2026
Driving at speeds around 40 and when braking to turn, the brakes jerk and feel like they are not engaging properly. It has happened to a different driver, twice both times on a 90 degree day, a few minutes after the vehicle had been started and the air conditioner was running on high. After this happened we Googled the issue to see what the problem could be. The Google search shows a Subaru Servic... Read more
Incident date: Aug 9, 2026
Odometer Fraud. The contact purchased a 2016 Subaru Outback. The contact stated that after purchasing the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private sale, but the contact discovered the seller was associated with a car dealer. At the time of purchase, the vehicle mileage was 87,059. After obtaining a Carfax report, the contact became aware that the m... Read more
Incident date: Aug 19, 2026
On XXX at approximately 8:00 p.m., I was driving my 2022 Subaru Crosstrek westbound onXXX descending from the [XXX] area toward [XXX], shortly after [XXX]. It was approximately 90°F. I was traveling about 75 mph in the middle lane, going straight, with normal traffic around me. Without warning, I heard an extremely loud explosion. I initially thought that a tire on my vehicle or another vehicle ... Read more
Incident date: Aug 15, 2026
On 8/15/2026 my car's EyeSight system falsely automatically engaged Pre-Collision Braking on a clear road with no cars, obstacles or potholes ahead, on a sunny day, accelerating at 10–15 mph from a traffic light stop. The car was brought to an abrupt stop with no warning beeps from the Eyesight system that are supposed to precede its activation. This event almost caused a chain-like rear end col... Read more
Incident date: Aug 15, 2026
On 8/15/2026 my car's EyeSight system falsely automatically engaged Pre-Collision Braking on a clear road with no cars, obstacles or potholes ahead, on a sunny day, accelerating at 10–15 mph from a traffic light stop. The car was brought to an abrupt stop with no warning beeps from the Eyesight system that are supposed to precede its activation. This event almost caused a chain-like rear end col... Read more
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Feb 20, 2026
This 2020 Subaru Forester has experienced repeated failures involving the Auto Start/Stop system. When stopped in traffic, the system shuts the engine off as designed, but on multiple occasions the engine has failed to restart normally when the driver needed to proceed. This has left the vehicle unable to move in active traffic and created a serious risk of collision. The failures have occurred i... Read more
Incident date: Aug 18, 2026
The airbag warning light for the front passenger seat has been intermittently lighting. Both when the passenger seat is occupied and vacant. The light sometimes indicates the passenger airbag is off when there is a passenger in the seat. I took the car to the Subaru dealer where I purchased the vehicle.. Per the dealership service report: “SCANNED CODES AND FOUND CODE B1760 STORED IN BODY CONTR... Read more
Incident date: Aug 18, 2026
The airbag warning light for the front passenger seat has been intermittently lighting. Both when the passenger seat is occupied and vacant. The light sometimes indicates the passenger airbag is off when there is a passenger in the seat. I took the car to the Subaru dealer where I purchased the vehicle.. Per the dealership service report: “SCANNED CODES AND FOUND CODE B1760 STORED IN BODY CONTR... Read more
Incident date: Aug 18, 2026
The airbag warning light for the front passenger seat has been intermittently lighting. Both when the passenger seat is occupied and vacant. The light sometimes indicates the passenger airbag is off when there is a passenger in the seat. I took the car to the Subaru dealer where I purchased the vehicle.. Per the dealership service report: “SCANNED CODES AND FOUND CODE B1760 STORED IN BODY CONTR... Read more
Incident date: Aug 6, 2026
Immediately after pushing the lift gate release button on the dash, a loud and constant alarm tone began. The gate would then not open using the button on the dash, remote, or handle on the exterior of the lift gate door. To access the items in the rear (and to stop the alarm), we needed to get the door open. We followed the owner's manual exactly to access the internal emergency release. We remo... Read more
Incident date: Aug 6, 2026
Immediately after pushing the lift gate release button on the dash, a loud and constant alarm tone began. The gate would then not open using the button on the dash, remote, or handle on the exterior of the lift gate door. To access the items in the rear (and to stop the alarm), we needed to get the door open. We followed the owner's manual exactly to access the internal emergency release. We remo... Read more
Incident date: Dec 1, 2021
The contact owns a 2020 Subaru Outback. The contact stated that on various occasions upon bringing the vehicle to a stop or upon acceleration the vehicle had experienced a total loss of automotive power, and all of the warning lights would remain illuminated. The vehicle was taken to a local dealer where it diagnosed and the contact was advised that the battery, and thermal valve were faulty and n... Read more
Incident date: Jan 1, 2016
The contact owns a 2015 Subaru Outback. The contact stated that while reversing, the rear-view camera was inoperable. The maps and radio were glitching and then seized stuck. The screen was difficult to read. The screen was pixelated due to the brightness outside. The camera was inoperable. The local dealer was contacted and confirmed that there was no recall coverage for the head unit. The dealer... Read more
Incident date: Aug 5, 2026
The contact owns a 2016 Subaru Forester. The contact stated that while driving 65 MPH, there was an abnormally loud sound coming from the rear wheels of the vehicle. No warning light was illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed and determined that the hub bearing needed to be replaced. The rear driver’s and passenger’s side hub bearings wer... Read more
Incident date: Jun 1, 2026
The airbag sensor in the passenger front seat has malfunctioned and it is indicating that the passenger airbag will not deploy. This is after the recall that was completed on the ODS from service campaign 19V701000.
SUBARU
TRAILSEEKER
(2026) - ELECTRICAL SYSTEM
Aug 19, 2026
Incident date: Aug 16, 2026
I have had the Trailseeker for about 7 weeks and have noticed low battery messages and on one occasion when I hadn't driven it for 3 days the car was completely unresponsive until I put the 12 V batter on a charger. I have a Level 2 charger at home for the traction battery. I do use the Subaru Connect add to check on the Level2 charging progress.
Incident date: Dec 31, 1969
Drivers side mirror shakes when in motion mainly on uneven roads, slurry sealed roads and freeway. 4 service visits with parts replaced at each visit - vibration still an issue. 5th appointment with engineer more parts exchanged with a claim of working as designed. Extreme distraction while driving and a safety concern when you can not see clearly out of the driver’s side mirror while driving.. ... Read more
Incident date: Aug 14, 2026
The contact owns a 2023 Subaru Ascent equipped with Falken Tires, Tire Line: ZIEX, Tire Size: 245/50/R20, DOT Number: 1R8KH DM2R 0323. While the contact's wife was driving at an undisclosed speed, there was rubber flying from the vehicle. The vehicle was driving to the shoulder of the road, and the driver became aware that the rear passenger's tire sidewalls were shredding, and the tread was separ... Read more
Incident date: Jul 10, 2026
Insufficient dampening on front headlight mounting, causing excessive shake/ jitter of headlights at night. This design issue allows the headlight cut-off level to hit the eyeline of oncoming traffic. Aside from the safety issue of occasionally blinding other drivers, the shaking/flickering also causes headaches on long drives at night.
Incident date: Jun 1, 2026
The contact owns a 2026 Subaru Forester. The contact stated that on several occasions while the vehicle was parked after fueling, the fuel door failed to latch as needed, especially when it was extremely hot outside. The contact poured cool or cold water on the fuel door to latch it securely. The vehicle was taken to a dealer where it was diagnosed and determined that the locking mechanism for the... Read more
SUBARU
TRAILSEEKER
(2026) - ELECTRICAL SYSTEM
Aug 18, 2026
Incident date: Jul 25, 2026
12 Volt battery dies frequently leading to the vehicle becoming inoperable. Subaru has so far provided little information regarding a permanent fix other than to discontinue all use of mobile apps that connect to the vehicle and to move any key fobs away from the vehicle as far as possible. The issue occurs on average one a month from my experience, and requires the car to get towed back into serv... Read more
SUBARU
TRAILSEEKER
(2026) - ELECTRICAL SYSTEM
Aug 18, 2026
Incident date: Jul 30, 2026
I purchased a new 2026 Subaru Trailseeker on 06/22/2026. On 07/30/2026, the vehicle became completely inoperable because of a discharged 12V battery. The vehicle would not enter READY mode. Pressing the brake pedal and the START button had no effect. The interior lights would not turn on, and the vehicle was completely without power. Before the vehicle was jump-started, I measured the 12V batte... Read more
Incident date: Jun 21, 2026
Airbag light came on - dealership confirmed it is an occupant detection system failure - wiring harness has gone bad. No history of moisture exposure, which would leave faulty part as the problem. Similar to Subaru recall from 2020 on heated passenger seats - this vehicle was not included in that recall, but is in the same year range and has heated seats. Entire bottom piece of front seat must be ... Read more
Incident date: Jun 21, 2026
Airbag light came on - dealership confirmed it is an occupant detection system failure - wiring harness has gone bad. No history of moisture exposure, which would leave faulty part as the problem. Similar to Subaru recall from 2020 on heated passenger seats - this vehicle was not included in that recall, but is in the same year range and has heated seats. Entire bottom piece of front seat must be ... Read more
Incident date: Jun 21, 2026
Airbag light came on - dealership confirmed it is an occupant detection system failure - wiring harness has gone bad. No history of moisture exposure, which would leave faulty part as the problem. Similar to Subaru recall from 2020 on heated passenger seats - this vehicle was not included in that recall, but is in the same year range and has heated seats. Entire bottom piece of front seat must be ... Read more
Incident date: Aug 13, 2026
Noticeable noise after oil change and tire rotation that became progressively worse over time. Constant humming/growling noise from the rear that increases in volume and intensity with speed. Noticeable at 40 mph and higher and floor vibration present at highway speed, especially under the dead pedal. Droning propeller sound. Upon inspection, both rear hub bearing units were failing prematurely... Read more
Incident date: Oct 1, 2025
Sunroof cracked completely on its own while vehicle was parked. No surface impact, chip, marking or exterior imperfection in the glass was present. There were small air bubbles in the pane mould around the corner where the crack appeared and spread across the pane. Dealership replaced it under factory warranty after Subaru of America approved the claim at no cost at 15,216 miles.
Incident date: Aug 17, 2026
My 2022 Subaru Outback Premium has had repeated intermittent stall/no-start events. The exact failed component is UNKNOWN, but the issue appears related to the fuel system, engine control, electrical system, or heat-related sensor/relay failure. The vehicle is available for inspection upon request. The first event occurred while parked: the engine shut off/would not start, while the dashboard and... Read more
Incident date: Aug 17, 2026
My 2022 Subaru Outback Premium has had repeated intermittent stall/no-start events. The exact failed component is UNKNOWN, but the issue appears related to the fuel system, engine control, electrical system, or heat-related sensor/relay failure. The vehicle is available for inspection upon request. The first event occurred while parked: the engine shut off/would not start, while the dashboard and... Read more
Incident date: Aug 17, 2026
My 2022 Subaru Outback Premium has had repeated intermittent stall/no-start events. The exact failed component is UNKNOWN, but the issue appears related to the fuel system, engine control, electrical system, or heat-related sensor/relay failure. The vehicle is available for inspection upon request. The first event occurred while parked: the engine shut off/would not start, while the dashboard and... Read more
Incident date: Aug 14, 2026
The car accelerates on its own at times. I am not pressing the gas or going down a hill. It is flat road, sometimes even pulling into my driveway. There is also feeling like I am being bumped from the back and moving when I am idle. I am strict about oil changes and have it fully inspected when I take it every 3 months as I am a single mom and cannot afford for my children and I to be hurt in an a... Read more
Incident date: Aug 14, 2026
The car accelerates on its own at times. I am not pressing the gas or going down a hill. It is flat road, sometimes even pulling into my driveway. There is also feeling like I am being bumped from the back and moving when I am idle. I am strict about oil changes and have it fully inspected when I take it every 3 months as I am a single mom and cannot afford for my children and I to be hurt in an a... Read more
Incident date: Aug 17, 2026
Brakes failed completely due to excessive rust / corrosion on brake line junction area. Brake pedal suddenly went to floor and fluid leaked out near right rear quarter of vehicle in-front of right rear tire.
Incident date: Jul 11, 2026
I'm new to this automotive technology. When I was introduced to the car, one of the "features" indicated was the ability to sense and slow down for curves, if the system sensed the need, when operating under the cruise control option. In testing my different options of my new car, I was using the cruise control on a 65 mph road in TX set to 60 mph. As I entered the curve the car did not slow d... Read more
Incident date: Jul 11, 2026
I'm new to this automotive technology. When I was introduced to the car, one of the "features" indicated was the ability to sense and slow down for curves, if the system sensed the need, when operating under the cruise control option. In testing my different options of my new car, I was using the cruise control on a 65 mph road in TX set to 60 mph. As I entered the curve the car did not slow d... Read more
Incident date: Jul 10, 2026
Was getting out the car the door shut car door and side curtain on drivers side and drivers seats airbag deployed. My children were in the car no injuries during event. But, could have depending on when the airbags would have deployed if not then. Please inspect. Had manufacturer come inspect and was denied repair. No lamps or messaged reported. (Nothing was in the door way when door was shut)
Incident date: Aug 15, 2026
The contact owns a 2009 Subaru Outback. The contact stated that while driving at an undisclosed speed, the front headlights became inoperative. No warning lights were illuminated. The vehicle was taken to a dealer, where it was diagnosed that the daytime running light module needed to be replaced. The dealer stated that the part needed to do the repair was discontinued. The vehicle was not repaire... Read more
Incident date: Jul 14, 2026
Needed to move quickly out of way of oncoming traffic, but delay/hesitation in CVT made it almost impossible to avoid traffic.
Incident date: Mar 12, 2026
When engine auto-restarts after Auto Start-Stop has started engine, steering wheel jerks violently if it is not completely straight, dislocated my 5th finger.
1 injured
SUBARU
TRAILSEEKER
(2026) - ELECTRICAL SYSTEM
Aug 16, 2026
Incident date: Aug 16, 2026
The 12V battery drains and is out of charge on my 2026 Trailseeker when it is parked over several days. I am unable to rely on the car to start after multiple days of being parked in the garage.
Incident date: May 27, 2025
GPS goes out..dealer has tried to fix numerous times
Incident date: Aug 16, 2026
I am reporting a serious and intermittent steering safety issue with my 2021 Subaru Outback. On two separate occasions, the vehicle suddenly lost what appeared to be power-steering assistance while the vehicle was in motion, causing the steering wheel to become extremely difficult to turn. The first incident occurred while I was driving on the highway and going down a ramp. The steering suddenly ... Read more
Incident date: Aug 16, 2026
I am reporting a serious and intermittent steering safety issue with my 2021 Subaru Outback. On two separate occasions, the vehicle suddenly lost what appeared to be power-steering assistance while the vehicle was in motion, causing the steering wheel to become extremely difficult to turn. The first incident occurred while I was driving on the highway and going down a ramp. The steering suddenly ... Read more