Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Nov 22, 2025
Honda Canada recognized the safety risks from salt damage to the frames and rear suspension of Honda Elements and recalled all years of the Element for warranty repairs, or if the damage was too severe, buy back of the vehicles. Yet they have not in the USA in rust belt states where salt damage is prevalent. As you will note from the attached photos, severe injury or death could occur in a major... Read more
Incident date: Nov 22, 2025
The vehicle began experiencing persistent engine misfires and rough running. Fuel contamination was found in the engine oil, and the spark plugs were fouled with oil and fuel. The catalytic converter has become clogged and failed multiple times due to excess fuel and oil entering the exhaust system. The Kia dealership documented these conditions but refused to perform recall-related engine repair... Read more
Incident date: Nov 22, 2025
The vehicle began experiencing persistent engine misfires and rough running. Fuel contamination was found in the engine oil, and the spark plugs were fouled with oil and fuel. The catalytic converter has become clogged and failed multiple times due to excess fuel and oil entering the exhaust system. The Kia dealership documented these conditions but refused to perform recall-related engine repair... Read more
Incident date: Dec 18, 2025
The contact owns a 2022 Ford F-150. The contact stated that while driving approximately 40 MPH, the vehicle hesitated, and several warning lights illuminated. The contact stated that after the vehicle was parked and shut off the vehicle became inoperable and failed to restart. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the parts were not... Read more
Incident date: Dec 8, 2025
The camera in the front windshield went out. It has caused NONE of my safety features to work. Honda is charging $2,500 for the part and labor. It's ridiculous how many people are having the SAME issue. My van didn't even have 52,000 miles. Honda needs to fix this issue
SUBARU
XV CROSSTREK
(2013) - SUSPENSION
Dec 18, 2025
Incident date: Nov 7, 2025
Authorized dealership service department (Toyota West/Germain Automotive Group) performed structural repairs and released a vehicle back to me as safe. I operated this vehicle on public highways with my child. Upon subsequent inspection, the same dealership declared the vehicle a 'Total Loss' due to structural frame damage caused by their own technician. The dealership knowingly allowed a structur... Read more
Incident date: Dec 17, 2025
While Driving to my appointments via the freeway, all of a sudden the vehicle slowed down, I noticed most of the warning lights were on including the check engine light that was blinking. I Happened to be near a GMC dealership which previously did repair work on my vehicle and left it with their service center for a diagnostic inspection. A week later my service advisor contacted me with their Ve... Read more
Incident date: Dec 16, 2025
I'm writing regarding recall: October 13, 2025 NHTSA CAMPAIGN NUMBER: 25V695000 Rearview Camera Image May Not Display A rearview camera that fails to properly display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash. I have a 2014 Ford Explorer and the rearview camera failed approximately 1 year ago. I have experienced intermittent image, partial image... Read more
Incident date: Dec 15, 2025
I've taken this SUV to the Chevy dealership 4 times now for the same issue. SUV will not start at times then starts, it will even turn off on the road without warning. New Battery and Chevy can not find out issues $500.00 later. The brake pedal becomes hard to push down, and it will not start: wait 10 mins or so and it will start. Even the remote start at times will not work. Chevy has had it ... Read more
Incident date: Dec 15, 2025
Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues w... Read more
Incident date: Dec 15, 2025
Subject: Complaint Regarding Ford Safety Recall 25S28 – Unresolved APIM Module Issue Vehicle Information: Year/Model: 2021 Ford Edge Recall: Ford Safety Recall 25S28 Defect: Rear-view camera and APIM module software malfunction. Summary of Issue: June 2025: Attempted recall repair; dealer stated recall was on hold. August 2025: Received another recall notice but delayed repair since no issues w... Read more
Incident date: Dec 12, 2025
After noticing a "groaning/moaning" sound from the vehicle when turning sharp at low speeds the vehicle was brought into a dealership to be inspected. After inspection, the mechanic stated that the sound is coming from the rear differential and that it would need to be flushed/cleaned up to three times as a potential correction. If the clean/flush does not correct the issue, they would need to rep... Read more
Incident date: Dec 12, 2025
The contact owns a 2020 Honda Pilot. The contact stated that while driving 25-35 MPH and passing a vehicle on the left side of the vehicle, the vehicle stopped independently. The contact stated that the failure occurred while another vehicle was driving on the lane that was on the right side of the vehicle. The brake warning light illuminated. The vehicle was not taken to the dealer or to an indep... Read more
Incident date: Dec 12, 2025
The contact owns a 2020 Honda Pilot. The contact stated that while driving 25-35 MPH and passing a vehicle on the left side of the vehicle, the vehicle stopped independently. The contact stated that the failure occurred while another vehicle was driving on the lane that was on the right side of the vehicle. The brake warning light illuminated. The vehicle was not taken to the dealer or to an indep... Read more
Incident date: Dec 3, 2025
The contact owns a 2013 Chevrolet Volt. The contact stated that while driving at approximately 45 MPH, the vehicle stalled. The Check Engine warning light was flashing, and the messages "No Propulsion Power" and "No Power To Engine" were displayed. The contact stated that two individuals pulled over and assisted the contact in pushing the vehicle to the side of the road to prevent a crash. The ve... Read more
Incident date: Dec 3, 2025
Excessive frame corrosion and corrosion holes involving even rear subframe
Incident date: Dec 3, 2025
I am a three-time Acura owner currently leasing a 2025 Acura MDX through Honda/Acura. On or about 12/02/2025, at approximately 16,297 miles, a front parking sensor fell out of the front bumper while I was driving. I am concerned that this reduces the reliability of the front parking/safety system and could put safety at risk if a driver relies on the sensors to detect obstacles at low speeds (par... Read more
Incident date: Dec 13, 2025
The contact owns a 2011 BMW 328I. The contact stated that while driving approximately 65 MPH, the check engine warning light illuminated, and the vehicle hesitated and stalled. The vehicle was restarted several times but continually stalled. The vehicle was later towed to the residence. The contact examined the engine and discovered metal shavings in the VANOS solenoid engine oil. The cause of the... Read more
Incident date: Dec 13, 2025
The contact's daughter owns a 2019 Hyundai Tucson. The contact stated that his daughter had parked the vehicle and left it unattended while in the on position. After approximately 10-15 minutes, the daughter attempted to shut off the vehicle by turning the ignition key from the front passenger side, but after powering off the vehicle rolled backwards down the driveway, also dragging the daughter. ... Read more
1 injured
Incident date: Apr 12, 2025
Following ongoing unresolved ADAS and Pre-Collision Assist failures that have required repeated service visits and manufacturer engineering involvement, my vehicle underwent a master modem/system reset while in dealership custody. After this reset, vehicle access, safety alert history, and diagnostic data were erased, preventing verification, monitoring, or reconstruction of safety-critical events... Read more
Incident date: Dec 10, 2025
The telematics module has failed on approx. [XXX] and due to a large scale amount of GM vehicles having this same failure the replacement parts are unavailable. My research has found that this module failure has been a problem since at least February 2025 and now in December the parts are still on backorder for each failure. I purchased this car for my [XXX] daughter and now that this module ha... Read more
Incident date: Dec 11, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Numbers: 25V710000 (Electrical Systems), 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while driving 40 MPH, the message "Update Now" was displayed. The contact stated that upon agreeing to the update, the... Read more
Incident date: Dec 11, 2025
NHTSA Recall 25V-668, Toyota 25TA12. They state: “Toyota recommends no one sit in or use a child restraint in the second row seats while the vehicle is moving until the remedy is performed on the vehicle” They haven’t provided a remedy. I have two children requiring car seats Second row is prohibited per their directive Third row is operationally impossible for [XXX] infant: monitoring... Read more
Incident date: Dec 10, 2025
Have had several issues with this truck and there seems to be a lot of similar issues: 1. Hemi tick - Had to have the exhaust manifolds replaced because they were cracked for no apparent reason... happened right after warranty was up 2. Alternator (etorque) started whining and had to get it replaced after 100k miles gently driven. Could have left me stranded. 3. Visor falling out (Very Dangerous)... Read more
Incident date: Dec 10, 2025
While on a stretch of two lane highway with no shoulders I got some flashing error messages that were too quick to read, then the car made the shutdown sound like when you turn the car off, and said “Goodbye” on the screen. The gas pedal was unresponsive, pulled itself away from my foot. The screen showed what it normally shows when you turn the car off - option to charge immediately or precon... Read more
Incident date: Dec 9, 2025
The car went into limp mode while I was on the highway. The car said reducing engine power and then I couldn't go the speed limit I had to drive well under the speed limit and pull off the road as soon as possible. I brought it home and water came pouring out the intercooler after looking online. I found out this is a known issue for this vehicle.
Incident date: Nov 30, 2025
Subject: Vehicle safety complaint — dashboard/windshield reflection severely impairing visibility on 2014 Toyota Corolla (VIN: [XXX] ) To Whom It May Concern, I am writing to report a serious safety issue with my 2014 Toyota Corolla, VIN [XXX] . Under certain daylight conditions, the dashboard (or a component of it) reflects sharply on the windshield, producing a glare so intense that it signi... Read more
Incident date: Dec 1, 2025
Early 2024 and it continues today, I randomly get an alert about my braking system needing checked but then the message will go away and everything works fine. I finally took it to Keer Automotive dealership in New Lexington OH in March 2024 to see what was going on and they advised there was an issue with the ABS module and the part wasn't available but they were expecting it in May 2024 and it ... Read more
Incident date: Nov 22, 2025
vehicle parked for extended period, 7-10 days, entered vehicle on 12/05/25 and proceeded to start - immediately service transmission appeared in display, check engine light on, dash flashing and door locks going up and down and chiming of alarms. was able to place in reverse, backed up, put into drive and vehicle would move approx 5-8 ft, lock up and stop, start again and repeat, etc.. put vehicl... Read more
Incident date: Nov 22, 2025
vehicle parked for extended period, 7-10 days, entered vehicle on 12/05/25 and proceeded to start - immediately service transmission appeared in display, check engine light on, dash flashing and door locks going up and down and chiming of alarms. was able to place in reverse, backed up, put into drive and vehicle would move approx 5-8 ft, lock up and stop, start again and repeat, etc.. put vehicl... Read more
Incident date: Nov 22, 2025
Blown head gasket leading to engine failure.
Incident date: Dec 5, 2025
My 2017 Legacy is on it's 3rd windshield this year. I had impact damage on July 17th, had it replaced the first week of August, and it cracked without impact damage in October. Subaru refused to replace it under warranty and it was replaced through insurance in December. The genuine Subaru replacement windshields for 2015-2019 Legacy and Outback models appear to be defective and this should be ... Read more
Incident date: Nov 15, 2025
Driving on highway 26 at 70 miles in Newberry, SC, the truck hesitated and cut of stalled, was able to get it of the road before it died, push the button to try to start, Engine light came on and dashboard went out, steam coming from the hood, got the children out of the car, on the side of the road, open the hood, fluid everywhere, with no warning lights, truck ran hot, and messed the engine up i... Read more
Incident date: Dec 2, 2025
The contact owned a 2012 Toyota Corolla. The contact stated that while parking in a post office parking lot and depressing the brake pedal, the vehicle experienced sudden and unintended acceleration, crashed into a tree, and shut off. There was no warning light illuminated before or after the crash. There was no property damage. The air bags did not deploy. The contact sustained a hematoma and pai... Read more
Crash
1 injured
Incident date: Dec 3, 2025
First recall back in October the car would shut off while driving at any speed and the wheel would stop working. Now a new recalll the car would catch on fire parked / or driven because if the battery. I don’t wanna drive it I want a refund
Incident date: Oct 31, 2025
An alert popped up on the dashboard. Stating driver system malfunction. This happened on the freeway and then the car shut down immediately. I've gotten this notification over 8 times and it has yet to be fixed. I'm extremely anxious and terrified when driving this vehicle, because my 3 children are in this vehicle while im driving. All services has been all done at audi oakland, they have all the... Read more
Incident date: Dec 6, 2025
For about 23,000 miles our mechanic has mentioned that the engine is burning oil. The exhaust pipe is covered in black soot. I monitor the oil level and it is always low even after oil changes with no oil leak. This has been provided to Kia with no remedy. Recently our Sorento was in a busy highway and the check engine, oil and battery lights came on and the car went into limp mode. We had the ve... Read more
Incident date: Dec 6, 2025
I informed the dealership of ignition switch recall shortly after purchasing vehicle. The dealership stated " the VIN number shows no recalls". And that was it said there nothing showing up. I KNOW ignition switch is messed up because every time I would turn the car off I could still feel it running. I've had my car a year and now it will not crank due to ignition switch and now fuel air intake is... Read more
Incident date: Dec 2, 2025
The drivers side mirror vibrates causing distortion that makes it difficult to judge distances on highways. This issue seems to be a structural defect in the door not the mirror. Multiple people are complaining about this. Many have had the mirror replaced only to still experience the issue myself included. I have test drove two brand new 2025 Sienna and the issue was present there as well. It is ... Read more
Incident date: Dec 2, 2025
Sudden intermittent loss of power steering, issue confirmed by Chevy Dealership. No warning lights were displayed.
Incident date: Dec 2, 2025
Reference 24V-986. This recall shows a date of November 2024. The remedy for this is not yet available as of 12/08/2025. It is winter and as there is no ABS on my truck I cannot use it for work or personal reasons. This is unacceptable. I will not purchase another FCA vehicle again due to the lack of customer support.
Incident date: Dec 1, 2025
Incident #1: [XXX] The vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 MPH with oncoming traffic from both the East and West as I was turning West from a North Bound Road. On coming traffic was traveling between 45 and 50 MPH. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerat... Read more
Incident date: Nov 27, 2025
The backup camera in the dark on this vehicle is unusable. Someone will eventually run someone over. I have added brighter lights everywhere on the back of the vehicle and the camera is still useless at night. The dealer told me it looked fine to them (they checked it in a lit garage). There are hundreds of complaints across all forums.
Incident date: Nov 27, 2025
The backup camera in the dark on this vehicle is unusable. Someone will eventually run someone over. I have added brighter lights everywhere on the back of the vehicle and the camera is still useless at night. The dealer told me it looked fine to them (they checked it in a lit garage). There are hundreds of complaints across all forums.
Incident date: Nov 27, 2025
The backup camera in the dark on this vehicle is unusable. Someone will eventually run someone over. I have added brighter lights everywhere on the back of the vehicle and the camera is still useless at night. The dealer told me it looked fine to them (they checked it in a lit garage). There are hundreds of complaints across all forums.
Incident date: Dec 1, 2025
Due to cold weather tire pressure went down, notice on screen is telling me to inflate to 50 psi. This information is incorrect.
Incident date: Feb 28, 2025
The contact owns a 2024 Toyota Tacoma. The contact stated that the gas cap failed to close securely and was loose. Additionally, the contact received notifications of NHTSA Campaign Numbers: 25V058000 (Service Brakes, Hydraulic) and 25V595000 (Electrical System); however, the parts to do the recall repairs were not yet available. The contact stated that the instrument panel was blank at start-up. ... Read more
Incident date: Dec 1, 2024
Shift to Park light remains on and car will not shut down when it is in Park already. This is an existing issue with Chevy Malibu but no recall yet.
Incident date: Dec 1, 2024
There is an electronic glitch with the gear shifting system where it will randomly / sporadically not allow shifting from reverse to drive and provides the error message "gear already selected." This has happened numerous times and resolves itself after 1-2 minutes. However, the vehicle remains in the wrong gear (reverse) while waiting, creating a significant safety issue. I purchased this vehi... Read more
Incident date: Dec 1, 2024
There is an electronic glitch with the gear shifting system where it will randomly / sporadically not allow shifting from reverse to drive and provides the error message "gear already selected." This has happened numerous times and resolves itself after 1-2 minutes. However, the vehicle remains in the wrong gear (reverse) while waiting, creating a significant safety issue. I purchased this vehi... Read more