Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Dec 20, 2025
The powertrain transmission failed after a prior warranty replacement. The vehicle began experiencing improper and delayed gear shifting, loss of power, and inability to maintain speed. This condition made the vehicle unsafe to operate, especially in highway traffic, as it could not respond properly to normal driving conditions or surrounding vehicles. The problem was confirmed by a dealership, a... Read more
Incident date: Dec 20, 2025
The sidewalk of my tire blew out while driving on the highway in winter conditions. Luckily I was only going about 30 mph when it happened. The tires were advertised as 65,000 mile tires and my one tire catastrophically blew out with only 15000 miles on it. The tires are Cooper adventurer all season 225/55r17
Incident date: Dec 1, 2025
3 WEEK OLD BATTERY WAS DESTRYED DUE TO FAILURE OF THE DC/DC CONVERTER PART IS ON BACKORDER FOR TWO MONTHS
Incident date: Sep 22, 2025
Recall 78c issued with no remedy in a timely manner. Had to move from HI to CA on military orders and vehicle is stuck in Hawaii until there’s a remedy because it cannot ship with this recall. Manufactures only advice was to leave at dealership until remedy is out. Dealership would not hold our vehicle until remedy is ready.
Incident date: Jan 18, 2026
My Nissan Leaf 2022 Electric Vehicle(VIN: [XXX] ) is subject to Safety Recall 25V-655 (Manufacturer Recall Number R25C8) dated September 30, 2025. As per the recall notice, the vehicle suffers from 'excessive lithium deposits within battery cells' which can cause 'rapid heating of the battery' and result in a battery fire. The manufacturer has officially instructed me NOT to use Level 3 Quick Ch... Read more
Incident date: Dec 22, 2025
Guessing the date below Truck shuts off when trying to take off and go. This has happened a few times and even pulling onto a main highway. This is a very dangerous situation, and I have contacted Ford and they have stated there is no fix for this. I have contacted Carvana which is where I recently purchased the truck within the past month and they state the recall was listed and there's nothing t... Read more
Incident date: Jun 11, 2025
Remote starter on my 2025 Ram 1500 Big Horn frequently fails to operated in cold weather (below ~30F). The truck will flash the lights and then abort the remote start without starting the engine. The vehicle starts normally using the push-button inside the truck. This issue is intermittent but recurring multiple times. No warning lights are displayed. Dealer is unable to reproduce the problem. Thi... Read more
Incident date: Jun 11, 2025
Vehicle: 2022 Hyundai N Line Mileage at Initial Incident: ~17,000 miles Components Involved: Engine and Engine Cooling; Exhaust System / Emissions; Air Bags (SRS) I am submitting this complaint to document unresolved emissions system and Supplemental Restraint System (SRS) safety concerns involving my 2022 Hyundai N Line, as well as the manufacturer’s refusal to ensure proper diagnosis and corr... Read more
Incident date: Jun 11, 2025
Vehicle: 2022 Hyundai N Line Mileage at Initial Incident: ~17,000 miles Components Involved: Engine and Engine Cooling; Exhaust System / Emissions; Air Bags (SRS) I am submitting this complaint to document unresolved emissions system and Supplemental Restraint System (SRS) safety concerns involving my 2022 Hyundai N Line, as well as the manufacturer’s refusal to ensure proper diagnosis and corr... Read more
Incident date: Jan 8, 2026
Severe frame rust. 2 large holes on the inside of the frame just back from the front wheels and 2 large holes at the ends of the rear crossmember.
Incident date: Jan 16, 2026
My 2024 trailblazer lt's engine light came on about a month ago. I took it to a local dealership and they said it was caused by CCND. Diagnosed code P0128 in pass/fail status. They test drove it to get light to come on and it was unable to duplicate it. They cleared the codes. A month later it came back on. I took it to my dealership and they said they have to take the entire front end off t... Read more
Incident date: Dec 13, 2025
I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active ... Read more
Incident date: Dec 13, 2025
I am submitting this formal complaint to report a serious and dangerous safety defect involving the auxiliary battery system in the 2019 Jeep Compass. Without sufficient warning, my vehicle suddenly lost power and shut down while driving in traffic due to auxiliary battery failure. This failure caused a loss of propulsion and significantly reduced vehicle control, leaving me vulnerable in active ... Read more
Incident date: Dec 13, 2025
Horns assemblies are Failing repeatedly. Since ownership of the vehicle (2023 and a CPO Platinum Wrap), I have had to replace a single horn, or both horns three times with local Hyundai dealerships. mostly the right horn would fail, then the left. I am currently making efforts to have my vehicle’s horns serviced for the fourth time as they are not working. I have been to my dealership on Dec 16,... Read more
Incident date: Dec 2, 2025
Was driving 47 mph at 12:35 EST on a clear sunny day and car braked automatically. No car in front of me.
Incident date: Dec 2, 2025
The contact owns a 2022 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed in winter weather, the windshield wipers became stuck to the windshield. The contact stated that the heater vents located near the windshield failed to provide adequate heat to defrost the windshield, even while set to maximum. The contact had to manually clear the windshield, creating a haz... Read more
Incident date: Dec 2, 2025
The contact owns a 2022 Toyota Corolla Cross. The contact stated that while driving at an undisclosed speed in winter weather, the windshield wipers became stuck to the windshield. The contact stated that the heater vents located near the windshield failed to provide adequate heat to defrost the windshield, even while set to maximum. The contact had to manually clear the windshield, creating a haz... Read more
Incident date: Jan 8, 2026
ABS sensor has failed. Air bag sensor is faulty due to abs
Incident date: Jan 13, 2026
I would like to file a complaint against American Honda Motor Company. My 2024 Accord Hybrid experienced a steering wheel sticking issue at 30,000 miles, but the steering rack assembly was replaced free of charge under warranty. However, after another year and reaching 60,000 miles, the same problem reappeared—the steering wheel is sticking again, especially noticeable when driving on the highwa... Read more
Incident date: Jan 8, 2026
The issue started with power steering failure warning light flashed and then went of a couple times. I could also hear the fan kick on high, then the power steering warning light came on and stay on. When it stayed on, I lost power steering and barely could make a u turn on a 2 lane divided high way. This problem went on randomly for approximately 2+ weeks. The fact that all power steering is ... Read more
Incident date: Jan 13, 2026
I noticed all of the rear seats will show gray on the cluster indicating no occupants are in the seat, when a person is actually sitting there and is not buckled. Increasing the risk of injury in a crash. Once the rear seat occupant buckles (if they buckle) the seat belt, a green check light will appear on the screen alerting the driver, and after will display a red light indicating when that occu... Read more
Incident date: Dec 18, 2025
I was driving and hit a small bump in the road and my back glass exploded it was so loud I almost wrecked my car. I called nissan and they told me to bring it in and they would replace it they did it with no questions so it raised a red flag then I googled and found it is happening to alot of owners of nissan rouge 2022-2025. I bought this as a forever car and I feel they will not keep replacing i... Read more
Incident date: Dec 18, 2025
The vehicle experienced repeated loss-of-power and stalling events while driving, including after a software update, which required the vehicle to be towed to a dealership. Similar drivability issues occurred earlier after purchase. The vehicle currently has multiple open safety recalls. Despite repeated attempts to work with the manufacturer and assurances of follow-up by assigned specialists, no... Read more
Incident date: Dec 18, 2025
The vehicle experienced repeated loss-of-power and stalling events while driving, including after a software update, which required the vehicle to be towed to a dealership. Similar drivability issues occurred earlier after purchase. The vehicle currently has multiple open safety recalls. Despite repeated attempts to work with the manufacturer and assurances of follow-up by assigned specialists, no... Read more
Incident date: Dec 3, 2025
The contact owns a 2023 ATC PL700 RV. The contact stated that while the RV was stationary, there was an abnormal popping sound with an abnormal burning odor. The RV was taken to the dealer, where it was diagnosed with a junction box failure. The RV was repaired. Additionally, the contact stated that the electrical system had become inoperable, and there was a high voltage reading and an error code... Read more
Incident date: Dec 3, 2025
I came up to a stop sign on a snow cover highway. When I applied the brakes my ABS brakes came on, but instead of slowing down, I felt the vehicle accelerating instead. I was pushed into the middle of the intersection and involved in an accident. An accident report was filed with the state of Wisconsin. No injuries occurred. I mentioned the problem to the Ford dealer, but they said there was no ... Read more
Crash
Incident date: Dec 3, 2025
I came up to a stop sign on a snow cover highway. When I applied the brakes my ABS brakes came on, but instead of slowing down, I felt the vehicle accelerating instead. I was pushed into the middle of the intersection and involved in an accident. An accident report was filed with the state of Wisconsin. No injuries occurred. I mentioned the problem to the Ford dealer, but they said there was no ... Read more
Crash
Incident date: Jan 4, 2026
While driving back into town on the interstate, my oil plug fell out of my car. It was not known at the time the oil plug was what fell out. I remember hearing a clunk underneath my car. About 5-10 minutes after I heard the noise, my oil light flashed, and I could feel my car unable to accelerate further. I pulled over to the side of the road and my engine stalled. I had it towed to a body shop. T... Read more
Incident date: Jan 10, 2026
Every month I am receiving a check engine light for abs / traction control / failure. Dealer states HPU unit is bad, however I noticed all the fuses in the fuse box were loose. I pushed them in to reseat and the error cleared. This happens monthly. This last time happened during a snow storm and disabled abs.
Incident date: Dec 9, 2025
I am reporting a series of safety concerns regarding my 2017 Chevy Volt, which have persisted despite multiple attempts to address them with the dealership. These issues pose significant risks to my safety and that of others on the road. On January 18th, 2024, I brought my vehicle to the dealer after experiencing reduced propulsion power while driving on the highway, coupled with the illumination ... Read more
Incident date: Dec 9, 2025
I AM THE ORIGINAL OWNER OF THIS 2014 HYUNDAI TUCSON. IN AUGUST 2025 I NOTICED THAT THE REAR PASSENGER DOOR LOCKS SEIZED. THIS MEANT THE DOOR COULD NOT BE OPENED FROM THE INSIDE, OUTSIDE OR REMOTELY. THIS PRESENTED A SERIOUS SAFETY HAZARD IN THE EVENT OF A COLLISION , OVERTURN , FIRE OR FLOOD. nO PASSENGER COULD EXIT, AND NO RESCUER COULD OPEN THE DOOR. I NOTIFIED HYUNDAI CUSTOMER SERVICE AND THEY... Read more
Incident date: Jul 17, 2025
The contact owns a 2022 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact was no longer driving the vehicle for daily errands out of fea... Read more
Incident date: Dec 29, 2025
When it is raining I cannot see using the backup camera. Rain drops on the camera lens make it so that I can only see light, i.e. the drops of rain obscure everything. Basically it is like not having a backup camera at all.
Incident date: Dec 22, 2025
Less than 10k miles on 2023 the original tire exploded
Incident date: Jan 10, 2026
Vehicle has experienced multiple incidents of sudden loss of propulsion, including at highway speeds. Engine revs when accelerator is applied but vehicle does not accelerate, as if in neutral. Multiple warning lights illuminate, including “Service Transmission.” I narrowly avoided a rear-end collision. Diagnostic codes recorded include U0402 (invalid data from transmission control module) and... Read more
SUBARU
OUTBACK
(2025) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
Jan 9, 2026
Incident date: Nov 14, 2025
The contact owns a 2019 Cadillac XT5. The contact stated that while leaving the driveway, there was an abnormal sound coming from the vehicle. The contact stated that while driving at 65 MPH, there was an abnormally loud squeaking sound coming from the vehicle. The check engine warning light was illuminated. The contact thought that the catalytic converter had been stolen. The vehicle was taken t... Read more
Incident date: Nov 15, 2025
All the indicator lights are activated on the dashboard. They go off after disconnecting the negative battery terminal bit co.e back on later.
Incident date: Nov 15, 2025
We bought this truck new. When accelerating in “normal” transmission, mode, it would downshift and the turbos would kick in at the same time giving an unwanted surge of power. I found that driving in “sports” mode would give me more normal acceleration. Another issue I had as it got older was getting a big clank from the transmission when putting it in gear, especially in the morning when... Read more
Incident date: Jan 3, 2026
GM has redesigned the gear shift of the 2026 Chevrolet Equinox to be placed on the steering wheel. That's fine except engineers put it in the exact spot of where the windshield wiper lever traditionally is AND made it look and act and move like a windshield wiper lever, which instinctively means you as a driver will hit that gear shift when it starts raining or when you want to trigger windshield ... Read more
Incident date: Jan 3, 2026
Car is making a clunking/whirring noise that speeds up with acceleration and slows with deceleration. Also beginning to have a vibration. No warning lights on the dashboard. Dealer states an entire new transmission is needed, more than $11,000. This is a large financial burden. I see reports online that there is a known issue with the CVT transmissions in C-HRs causing failure, and Toyota Canada... Read more
Incident date: Jan 5, 2026
2021 Silverado 19,000 miles no indication of failure at a busy intersection about to go thru intersection and engines started knocking, multiple check engine lights on. Luckily got thru the intersection and to my place of residence which was very close by. Truck was towed to Chevy dealer. Dealer found 3 bent push rods, 3 bad valves. This engine had the lifters fail completely out of the blue. Oil ... Read more
Incident date: Dec 26, 2025
My ABS module failed and the replacement part is no longer manufactured.
Incident date: Dec 26, 2025
The service 4WD msg. related to Manufacturer Recall Number01C / NHTSA Recall number25V-011 has been illuminating in my 2017 Jeep Cherokee for almost a year and the mfg. has known this challenge for several years. Every time I go to any dealerships & share with them the msg. & situation i.e. the softwear remedy posted the dealership says this is really not in effect & nothing happens to make the ... Read more
Incident date: Jul 1, 2025
Received the following warning while driving my 2025 Hyundai Ioniq 5 SEL on the highway on X-mas night: "Battery Overheated! Pull over safely and leave the vehicle." Within a few miles, was able to pull over at the nearest exit and park the car off the highway. Then turned the car back on to see if the error message was still present and drove another mile, only to get the same error message. As s... Read more
Incident date: Jul 1, 2025
Received the following warning while driving my 2025 Hyundai Ioniq 5 SEL on the highway on X-mas night: "Battery Overheated! Pull over safely and leave the vehicle." Within a few miles, was able to pull over at the nearest exit and park the car off the highway. Then turned the car back on to see if the error message was still present and drove another mile, only to get the same error message. As s... Read more
Incident date: Jul 1, 2025
Took vehicle in for cooling issues, leaking coolant. Garage did courtesy inspection and determined oil cooler failure had caused catastrophic damage to the engine, requiring replacement. Mechanic informed me this particular shop deals with this issue 3-5 times every week, with about one per month requiring full engine replacement. The engine is the 3.6L V6 Pentastar, which is standard in Dodge, ... Read more
Incident date: Dec 9, 2025
While driving under normal conditions, my engine experienced a sudden and catastrophic failure. The check-engine light illuminated, the vehicle began shaking violently, and I was forced to pull over immediately due to safety concerns. There was no prior warning and no oil pressure or oil warning light activated at any time before or during the failure. After stopping safely, I checked the oil lev... Read more
Incident date: Dec 9, 2025
I was driving at 45 miles an hour. With no warning, the car had 28 warnings pop up and it just died with no warning. No power steering, no brake assist at all, no lights (not even emergency light would turn on). I was not able to put it into neutral so I was just stuck. Ford roadside was not able to get moving so I was just stuck. I called a tow and it was dragged up. The dealer determined it was ... Read more
Incident date: Dec 9, 2025
I was driving at 45 miles an hour. With no warning, the car had 28 warnings pop up and it just died with no warning. No power steering, no brake assist at all, no lights (not even emergency light would turn on). I was not able to put it into neutral so I was just stuck. Ford roadside was not able to get moving so I was just stuck. I called a tow and it was dragged up. The dealer determined it was ... Read more