Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Oct 20, 2021
The contact owns a 2021 Subaru Outback. The contact stated that while driving at various speeds, the home screen on the center console would go blank without warning. Once while driving 65 MPH with the cruise control activated, the center console went blank and the cruise control deactivated with several unknown warning lights illuminated. The contact stated that vehicle abruptly slowed down due t... Read more
Incident date: Oct 24, 2021
Windshield spontaneously cracked on passenger side at eye level after 5 months, 5,700 miles
Incident date: Sep 15, 2021
Repeated failure to start due to dead battery. Original battery replaced and replacement battery continued to die 2 or 3 more times. $250 electrical testing by Subaru specialty shop found nothing out of spec. Two American Automobile Association service calls found nothing out of spec. Concerned about getting stranded when traveling outside of your home area. No warning lights during drives p... Read more
Incident date: Oct 4, 2021
The Subaru windshield on our 2020 Forester developed two large cracks, discovered in the morning of October 4, 2021, after the car was parked at a hotel overnight. There were no observed impacts from stones or anything else the day before. The EyeSight safety system has not been working since then, and it appears that it is unsafe to drive the vehicle. The insurance company and the dealer have bee... Read more
Incident date: Oct 14, 2021
There was a short in the wiring harness, causing the car to loose power and stall.
Incident date: Oct 5, 2021
My 2020 Subaru Forester has less than 12,000 miles at the time of this complaint, but I am waiting on my fourth (4th) windshield for replacement. I have already paid the dealership, but no windshields have been received in over 2 months. My last windshield replacement was the last windshield that the dealership received. The windshields seem extremely thin and sometimes no rock ding occurred but t... Read more
Incident date: Sep 4, 2021
The emergency braking forward collision system has deployed several times when it should not. In some circumstance the braking could result in the person behind me rear ending me. The main problem is that if the car detects another car directly in front of you, the system will sometimes deploy even if the vehicle is not in the same lane as you. I've had the emergency brakes deployed incorrectly... Read more
Incident date: Jun 19, 2021
I was almost in two accidents. Back on July 26,2021 I reported to the dealer that the car almost stalled twice, when I am coming to a yield or slowing down and then you accelerate The car has no power. You have to try to pull over before you get hit from behind. Then you step on the gas and it goes again (it does not completely stall) I did not know of any recall on the car but in the October ... Read more
Incident date: Oct 4, 2021
Windshield cracked right down the middle for no reason. No accident, inclement weather, no trees or anything near the driveway
Incident date: Oct 22, 2021
TPMS showed one tire with low pressure alert, checked and corrected all 4 tires. Drove vehicle for over 30 miles and all 4 tires showed same pressure but one tire continued to show a false alert. This is the 2nd time this has happened, the TPMS shows false alarms and cannot be relied upon as a safety feature.
Incident date: Oct 22, 2021
Was driving SB on route 41 south of Oskosh, Wi at a certain point I noticed a crack forming on the windshield spreading from the lower right side over to the lower left side and continue upward. No rock hit or impact was heard.
Incident date: Oct 21, 2021
When I put the car into park, it does not recognize that the car is in park and will not release the key.
Incident date: Oct 21, 2021
Departed home and haven drive say 100 yards roughly, car came to a full stop. Car would idle, I could shift into park drive, reverse etc.. There was NO reaction to pressing accelerator. I was stuck. I was in a slow traffic area so I was not concerned. If i was in a a fast speed four lane highway I could have been rear ended and harmed or killed. After say 15 minutes of fiddling with ignition, shi... Read more
Incident date: Sep 9, 2021
My 2020 Outback Touring has had several issues including the infotainment system rebooting and turning off all safety features: ABS, Forward Collision Warning, EyeSight, Adaptive Cruise Control randomly turning off (not just adjusting speed), I lose control of ALL electronics including the digital speedometer. A new infotainment system had been installed and the problems STILL exist. The date b... Read more
Incident date: Sep 9, 2021
My 2020 Outback Touring has had several issues including the infotainment system rebooting and turning off all safety features: ABS, Forward Collision Warning, EyeSight, Adaptive Cruise Control randomly turning off (not just adjusting speed), I lose control of ALL electronics including the digital speedometer. A new infotainment system had been installed and the problems STILL exist. The date b... Read more
Incident date: Sep 9, 2021
My 2020 Outback Touring has had several issues including the infotainment system rebooting and turning off all safety features: ABS, Forward Collision Warning, EyeSight, Adaptive Cruise Control randomly turning off (not just adjusting speed), I lose control of ALL electronics including the digital speedometer. A new infotainment system had been installed and the problems STILL exist. The date b... Read more
Incident date: Oct 19, 2021
Driving on a highway but no other vehicles in front or to the side. Possibly there seems to be a central point from a dot, but this is no larger than a no larger than a pencil point. In a matter of a few minutes a crack extended across the windshield in a snake pattern. I had concern since this seemed to be a drastic outcome and was more thinking it was a stress crack rather than a rock chip, ... Read more
Incident date: Oct 21, 2021
I left my car for 19 days while on vacation in my garage and the battery was dead when I returned. I charged the battery after jumping it with our other car. Now, 14 days later, the car would not start again and needed to be jumped. I have read about the battery drain. My care only has 21K miles.
Incident date: Oct 13, 2021
Windshield cracks easily. On my 5th windshield, just replaced 2 weeks ago and it’s cracked again. The windshield cracks easily even with minor rock chips. This is the 5th windshield on this car.
Incident date: Oct 20, 2021
The Automatic Emergency Braking System engaged while driving at 20 MPH in my community's private roads. After it came to a screeching halt, I had to put the car in Park and then in Drive so I could proceed the half mile to my house. If this had happened while driving @ 70 MPH on I 95, I AM CONFIDENT THERE WOULD HAVE BEEN AN ACCIDENT. I am now afraid to drive my car. I wonder if and when it is goi... Read more
Incident date: Oct 14, 2021
I have a 2019 Subaru Ascent and my battery has died 3 times now. The first time was on May 2019 and the car would not start. I had to get it jump started by AAA and drove to the dealer where they ended up replacing the battery. The liftgate had somehow been triggered while in my garage and did not fully close and drained the battery. At the time it was suspected I had accidentally hit the FOB t... Read more
Incident date: Oct 9, 2021
UNKNOWN. My windshield has a crack in the lower section on the passenger side coming up from the bottom of the windshield. There is no indication that it was hit by anything, there is just a crack. In fact, it was parked in the garage and next time we got in it we noticed the crack.
Incident date: Jul 19, 2021
The contact owns a 2010 Subaru Legacy. The contact stated while driving 25 MPH, the traction control, transmission overheating, service brakes, and check engine warning lights were illuminated. There was an abnormal bubbling sound coming from the engine compartment. The vehicle was taken to the dealer however, a cause for the failure was not found. The dealer informed her that the vehicle was driv... Read more
Incident date: Jul 19, 2021
The contact owns a 2010 Subaru Legacy. The contact stated while driving 25 MPH, the traction control, transmission overheating, service brakes, and check engine warning lights were illuminated. There was an abnormal bubbling sound coming from the engine compartment. The vehicle was taken to the dealer however, a cause for the failure was not found. The dealer informed her that the vehicle was driv... Read more
Incident date: Aug 19, 2021
The contact owns a 2013 Subaru Outback. The contact stated that while driving at an undisclosed speed, there was a clunking sound coming from the front of the vehicle. The contact stated that the vehicle was pulling to the right while driving. The vehicle was taken to an independent mechanic who diagnosed that the sub-frame had fractured due to severe rust. The subframe was replaced and the failur... Read more
Incident date: Nov 11, 2015
I previously wrote to you back in mid-Sept. 2021. It was a problem with battery drainage on my Outback and the fact that many other Subaru owners were having the same problem. #[XXX] was the case # that I was assigned. I have never heard from anyone at the NHTSA I don't want to repeat everything that I previously stated. I would appreciate a response as enough time has elapsed. Thank you. [... Read more
Incident date: Oct 19, 2021
I have just had to put my fifth battery in my 2016 Subaru outback. I have experienced a dead battery twice. The first time this happened I was at a remote campsite and had the stock battery in the car. That battery lasted 25k miles. I brought my car to the dealer and they did a software update. Since then I have had two new batteries.
Incident date: Oct 14, 2021
Second spontaneous windshield crack
Incident date: Oct 1, 2021
3 months ago the 2020 Subaru outback required a rebuild of the transmission at about 50K miles. I was told it was due to uneven wear on the tires. They would not fix it until I replaced all 4 tires costing $600 which I did. They fixed the transmission and now it is not working again, the same problem slipping of the transmission.
Incident date: Oct 14, 2014
I received a recall letter about problem with the Engine, They did to Tess at 1200 miles each but the car runs out of oil between 25 and 3000 mile every time but they did nothing about it
Incident date: Sep 9, 2021
The Airbag light on my dash was lighting intermittently. I called Kendall Subaru here in Fairbanks, AK and was told I shouldn't drive the car as such a light indicated a problem with my airbags and that even a low level bump could set them off or that they might not function at all in a major accident. I scheduled an appointment to have this problem diagnosed. They told me there was a fault in ... Read more
Incident date: Sep 9, 2021
The Airbag light on my dash was lighting intermittently. I called Kendall Subaru here in Fairbanks, AK and was told I shouldn't drive the car as such a light indicated a problem with my airbags and that even a low level bump could set them off or that they might not function at all in a major accident. I scheduled an appointment to have this problem diagnosed. They told me there was a fault in ... Read more
Incident date: Sep 28, 2021
The contact stated owns a 2019 SUBARU WRX. The contact stated that while her spouse was driving approximately 60 MPH, the vehicle started making an abnormal sound as if the engine was sputtering. The driver was concerned that fuel was not running through the engine correctly. The vehicle began to fail to accelerate forward then lose motive power. There were no warning lights illuminated. The conta... Read more
Incident date: Sep 28, 2021
The contact stated owns a 2019 SUBARU WRX. The contact stated that while her spouse was driving approximately 60 MPH, the vehicle started making an abnormal sound as if the engine was sputtering. The driver was concerned that fuel was not running through the engine correctly. The vehicle began to fail to accelerate forward then lose motive power. There were no warning lights illuminated. The conta... Read more
Incident date: Oct 13, 2021
Noticed that there was a crack in the windshield when starting up car. Not sure why windshield should crack when parked. I can understand if this happened when driving on highway or next to construction vehicles.
Incident date: Oct 18, 2021
Battery Dies often if vehicle not driven for couple of days, or short trips
Incident date: Oct 16, 2021
The contact owns a 2019 Subaru Outback. The contact stated when approaching the vehicle, he noticed a horizontal crack on the driver’s side windshield. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 20,000.
Incident date: Dec 11, 2018
The contact owns a 2019 Subaru Outback. The contact stated that while driving at various speeds, the horn inadvertently actuated without warning. The contact also stated while starting the vehicle, the horn would sound intermittent. The vehicle was taken to the dealer who diagnosed the failure as a remote start module failure. The remote start module was replaced however, the failure recurred. The... Read more
Incident date: Oct 17, 2021
While driving down the highway I had to slam on my brakes to avoid colliding with someone and at that time the brake pedal went soft. Upon further inspection 2 different brake hard lines running to the rear of the vehicle have corroded and failed. This issue was supposed to be remedied under 14V311000 and the vehicle was originally taken in for that recall. Subaru of America was contacted and said... Read more
Incident date: Oct 17, 2021
I was driving and suddenly loss almost all brake pressure. The brakes just went to the floor. Fortunately I was driving on a 30mph roadway near my home and was able to safely get the vehicle home. The mechanic said is it the brake lines corroded. Sudden loss of brake fluid. I see Subaru has recalls on earlier years for this. You need to get them to recall 2010 and 2011 Subaru Outbacks for th... Read more
Incident date: Oct 16, 2021
There seems to be a fast battery drain on my car. After using the car and letting it stay parked (with all the interior lights off and checked to make sure everything was completely off) for 36hours, the car would not start. This has happened multiple times. It was not dead winter cold, it was approx 70º or hotter.
Incident date: Jan 28, 2021
Repeatedly the passenger air bag turns off even when car is in motion (warning lights turn on) with passenger in front seat. We have heated seats but apparently are not part of the recall that covers other Foresters with the exact same problem. Anytime we are in the car and it is deactivated it puts the passenger at risk if an accident would occur. This is extremely dangerous and can lead to death... Read more
Incident date: Jan 28, 2021
Repeatedly the passenger air bag turns off even when car is in motion (warning lights turn on) with passenger in front seat. We have heated seats but apparently are not part of the recall that covers other Foresters with the exact same problem. Anytime we are in the car and it is deactivated it puts the passenger at risk if an accident would occur. This is extremely dangerous and can lead to death... Read more
Incident date: Jul 1, 2020
Battery drains and vehicle inoperable. First time had to have towed to dealer- Adventure Subaru- who said problem not identified. Happens repeatedly. Left stranded .
Incident date: Oct 15, 2021
NHTSA Recall No. : 19V-701 Manufacturer Recall No. : WUM-98 The issue in this recall is affecting my car and it fits the description in the recall and the exact issue is happening in my car but dealership is charging me $1087.58 to fix it.
Incident date: Aug 18, 2021
When climbing shallow hills, car will buck and surge. Engine RPM seemed to stay constant. The transmission seemed to be unable to decide on which gear it should be in. No accident occurred, but surging made the car's performance unpredictable in traffic. Reported to dealer, who noted that this has happened to other cars in the past.
Incident date: Aug 18, 2021
When climbing shallow hills, car will buck and surge. Engine RPM seemed to stay constant. The transmission seemed to be unable to decide on which gear it should be in. No accident occurred, but surging made the car's performance unpredictable in traffic. Reported to dealer, who noted that this has happened to other cars in the past.
Incident date: Sep 16, 2021
Airbag occupancy sensors fail if driver or passenger are warm from exercise or damp. I have experienced this many times in the course of my ownership(2015-present). The dealership reports the system is functioning properly although 2012 Imprezas were recalled for a similar issue.
Incident date: Jun 9, 2021
Three warning lights (ABS; Incline start assist; Traction control system) illuminate, while the AT Oil Temp warning light flashes. This happens sporadically and not every time the car is driven. The Subaru dealership mentioned it was some type of module that was tripping the codes. I'm reporting this issue, because I didn't see a recall for it.
Incident date: Oct 15, 2021
BATTERY ISSUES. maybe stemming from internal components (unsure, but likely). car completely died, when lights and all settings were turned off. bought a jump starter thinking maybe i just left something on, drove around for like an hour to juice it up and power the battery. went to car today and dead again. cannot access trunk (where i put my emergency stuff) because it's completely dead. called... Read more