Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Nov 1, 2021
The contact owns a 2019 Subaru Outback. The contact stated that on multiple occasions, the battery was inadvertently drained, and the vehicle would not start. After recharging the battery, the vehicle was taken to an independent mechanic who indicated that the battery was not faulty. The battery was recharged but the rear hatch door would not open while pressing the open button on both the key fob... Read more
SUBARU
OUTBACK
(2019) - LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH:EMERGENCY MECHANICAL RELEASE
Jan 28, 2022
Incident date: Nov 1, 2021
The contact owns a 2019 Subaru Outback. The contact stated that on multiple occasions, the battery was inadvertently drained, and the vehicle would not start. After recharging the battery, the vehicle was taken to an independent mechanic who indicated that the battery was not faulty. The battery was recharged but the rear hatch door would not open while pressing the open button on both the key fob... Read more
Incident date: Jan 27, 2022
Parking break did not disengage. It also blocked the key hole and car could not be moved. I called AAA and they could not even tow it because the gears would not switch from parking to neutral. While manipulating the car, the AAA technician does not know how, but was able to move the key and the gear, and then the car could start. After some online research, there has been recalls for this proble... Read more
Incident date: Jan 27, 2022
Battery drain over night, dead battery in the morning. Alternator output normal, terminal post clean and battery will charge with external charger. Battery is less than 2 year old
Incident date: Jan 25, 2022
A truck ahead/beside me kicked out a small stone that hit my windshield and created a 1" star in the lower left corner of the driver's side. I traveled 2 more miles to get the star repaired, but just before I got to the auto glass shop the star cracked 3 different ways, so I went home to call for repacement bids. Overnight, with the car garaged, the cracks increased in size across the driver's f... Read more
Incident date: Jan 3, 2022
During night driving, with normal headlights on (not high beams), I am frequently flashed by high beams of oncoming vehicles, sometimes for long time intervals. One truck driver that I was following intentionally shined a bright light at his side view mirror which reflected onto my face, temporarily impairing my vision as I passed the truck. I have taken the car to the Subaru dealership and spoken... Read more
Incident date: Jan 26, 2022
-Purchased a Subaru Legacy in April 2021. Windshield cracked in May 2021, thought it was a fluke. Worked with insurance company to replace it with a Subaru windshield at an authorized glass replacement business. Windshield cracked again in Jan. 2022. Haven't owned this a year yet. -My safety and that of my family is at risk because this glass breaks easily and I feel unsafe driving it while wo... Read more
Incident date: Jan 9, 2022
Windshield cracked with a small pebble
Incident date: Jan 20, 2022
Windshield cracked out of nowhere resulting in an ~8" damage
Incident date: Oct 10, 2021
I purchased a 2022 Subaru Outback in late August 2021. I had been driving regularly under normal driving conditions and no adverse weather. Fall temperatures neither very hot, nor very cold. On 10/10/21 I woke up to a crack in the windshield extending from the passenger side windshield edge to the center of the windshield. No impact chip is visible, or by touch. No known rock or debris impact whil... Read more
Incident date: Jan 26, 2022
Battery dies often
Incident date: Jan 3, 2022
My front windshield spontaneously cracked, originated from the center inside/below the visible site line under the rubber edging. This happened in the beginning of January when there was a combination of bitter cold and heavy snows.
Incident date: Dec 20, 2021
Issue with the vehicle's exhaust being loud - upon dealership's multi-point inspection, cracked bellows was identified. Issue that was identified and fixed is described in NHTSA ID Number: 10199936, Exhaust Pipe Front (EPF) Bellows Cracking, however the VIN of my vehicle was not included (although it is the same make and model year). Request that this issue be investigated to determine if addition... Read more
Incident date: Jan 23, 2022
My windshield was cracked unreasonably with minor contact through routine snow removal with a snow brush. With routine wiping of the snow off of my windshield, the snow brush made minor contact with the windshield, and the bottom of the windshield cracked. The resulting crack is approximately 2-3 feet long at the bottom of the windshield. The crack partially impedes vision and may impair the funct... Read more
Incident date: Jan 26, 2022
P205/50R17 Driver side rear tire suddenly experiencing lots of pressure compared to others. Example 27.7 psi on a subject tire compared to 32.0 psi on others after approximately one week of garage storage. Upon inspection, tread separation/ visible cracking is visible on approximately 1/2 of the circumference of the tire. No warning lights from the vehicles tire pressure monitor system has activ... Read more
Incident date: Jan 25, 2022
Windshield developed small crack & expanded to windshield wide in a few hours. Cracked windshield & crack expansion is unsafe. Not reproduced or confirmed. Not inspected. No warning lamps.
Incident date: Jan 25, 2022
Vehicle is difficult to control, especially when driving on uneven roads, or when it is windy. It takes a lot of effort to keep the car in one lane. The ride is rough, and you can hear and feel every little bump in the road. More than a rough ride, this will oftentimes throw my vehicle off path which feels like the car is not in my control momentarily. For instance, it will follow the direction of... Read more
Incident date: Jan 25, 2022
Vehicle is difficult to control, especially when driving on uneven roads, or when it is windy. It takes a lot of effort to keep the car in one lane. The ride is rough, and you can hear and feel every little bump in the road. More than a rough ride, this will oftentimes throw my vehicle off path which feels like the car is not in my control momentarily. For instance, it will follow the direction of... Read more
Incident date: Jan 25, 2022
Cam carrier/front cover seal failed on our 2015 Forester with the 6 speed MT. This oil leak has ruined the O2 sensor, the drivers side VVT solenoid and according to the dealer has caused oil to run down the wiring harness which will cause further sensor failures if not corrected. All told the dealer wants over $3700 to fix the issues and will not warranty any parts unless the oil leak is fixed. Th... Read more
Incident date: Dec 31, 2021
I'm filing a complaint regarding a battery drain issue in the 2018 Forester Limited. After sitting idle and not being started for 1.5-2 weeks the battery is fully drained. Fully drained is defined as the car won't start with a portable jumper. The power source car needs to be running and connected to the battery of the dead Forester for upwards of 20mins to give it a partial charge prior to the ... Read more
Incident date: Jan 23, 2022
Windshield cracks very easily. It has cracked on my 2019 Subaru Forester Premium trim two times in the last two years. This is just from the normal debris flying off the road. The first incident happen in Aug 2020, Second January 2022.
Incident date: Jan 22, 2022
While driving home 1/21/2022 I heard a rock hit the hood of my car, when I arrived home I checked for damage...nothing I could see. When I went out the next morning I had a 14 inch crack in my windshield. I took my car to have inspected at the dealership repair and they said it was due to a chip the size of a pinhead. I have contacted my insurance and filed a claim so the windshield will be repair... Read more
Incident date: Jan 1, 2022
Cracked windshield from no sign of impact. This is clearly an issue, as there have been class action law suits regarding these windshields covering 2015-2020 outbacks. They've done nothing to fix the issue and deny that it's a problem, instead falsely claiming that there was a chip.
Incident date: Jan 1, 2022
My 2003 Subaru Impreza WRX has a very strong fuel odor that is coming into the cabin when I start my car up on cold days. It's been unusually cold here in Washington state this winter with temperatures in Seattle dipping well below freezing. I see that there is a recall for this exact problem for my exact car (https://static.nhtsa.gov/odi/rcl/2009/RCONL-09V468-4248.pdf). But when I called the deal... Read more
Incident date: Jan 21, 2022
We have replaced about 5 windshields in this vehicle since we have owned it. The cracks form from the bottom of the windshield in the black area where a rock couldn't possibly chip the windshield. Subaru refuses to recognize this vin number as part of their class action law suit that was just settled and has refused to extend the warranty on this particular vehicle although they are covering rep... Read more
Incident date: Jan 25, 2022
WHILE BEGINNING A LEFT TURN WITH ARROW, THE MOTOR DIED AND THE VEHICLE STOPPED. I PUT THE TRANSMISSION IN NEUTRAL AND ATTEMPTED TO RESTART WITHOUT SUCSESS. I THEN PLACED THE TRANSMISSION IN PARK IN THE DRIVING LANE WITH MOVING TRAFFIC, ATTEMPTED TO RESTART,THIS ATTEMPT WAS SUCESSFULL.IPROCEEDED HOME WITHOUT FURTHER TROUBLE. THE NEXT DAY I LOOKED ON LINE AND READ OF THE FUEL PUMP ISSUE. THE SYMPTOM... Read more
Incident date: Jan 25, 2022
WHILE BEGINNING A LEFT TURN WITH ARROW, THE MOTOR DIED AND THE VEHICLE STOPPED. I PUT THE TRANSMISSION IN NEUTRAL AND ATTEMPTED TO RESTART WITHOUT SUCSESS. I THEN PLACED THE TRANSMISSION IN PARK IN THE DRIVING LANE WITH MOVING TRAFFIC, ATTEMPTED TO RESTART,THIS ATTEMPT WAS SUCESSFULL.IPROCEEDED HOME WITHOUT FURTHER TROUBLE. THE NEXT DAY I LOOKED ON LINE AND READ OF THE FUEL PUMP ISSUE. THE SYMPTOM... Read more
Incident date: Apr 15, 2020
Unknown, but seems like steering is affected. When turning the vehicle over and bump there is a clanking that you can hear and feel coming from under the bottom of the vehicle. It was present about 3 months after purchase of the car new, and has progressively gotten worse. The steering wheel feels loose for the moment it clanks. It has been reproduced by two dealers. The first was unable to pro... Read more
Incident date: Jan 21, 2022
Driver side rear wheel bearing speed sensor experienced a spontaneous failure, leading to ABS failure and nearly lost control when rapidly decelerating from 45mph to 0mph in a short left turning lane. Failure occurred in well maintained 2013 Subaru Outback with less than 70,000 miles on it. Vehicle immediately lit up several dashboard lights (CHECK ENGINE, CRUISE CONTROL, ABS, and BREAK lights) ... Read more
Incident date: Jan 22, 2022
Vehicle battery has failed for second time. Failure of battery to function and operate properly is a safety risk to the driver and other passengers in the vehicle for a number of reasons other Subaru owners have detailed in their vehicle complaints forms previously submitted. Original battery was replaced on 2 November 2020 under Subaru warranty. New battery has now failed on 22 January 2022, resu... Read more
Incident date: Jan 24, 2022
The contact's friend owns a 2017 Subaru Outback. The contact stated that the battery failed to retain the charge. The vehicle was taken to the dealer, and the dealer replaced the battery. The dealer informed the contact that she needed to drive the vehicle more frequently to keep the battery charged. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Incident date: Jan 20, 2022
The contact owns a 2019 Subaru Outback. The contact stated that his vehicle was parked outside of his residence, and there were no issues with the vehicle. The following day while driving the vehicle he noticed that the windshield was cracked. The contact stated that no object had struck the windshield to cause the crack. The contact stated that the vehicle was still drivable however, he was conce... Read more
Incident date: Jan 23, 2022
Excessive battery drain/replacement. I have had to replace the car's battery five times since purchasing the vehicle new in 2017. The newest replacement battery has lasted 3 months. The vehicle was brought to Subaru dealership at least on two occasions to evaluate/diagnose the problem and Subaru was unable to detect any problem with the electrical system/battery.
Incident date: Jan 24, 2022
Hi, I came home. Parked in my carport on a moderately cool morning. Three hours later I came out and there was a huge crack up the center of my windshield around 10” long
Incident date: Jan 21, 2022
Small rock hit windshield while highway driving and created an impact point in the bottom-center of the windshield, affecting eyesight and requiring a replacement per Subaru dealership.
Incident date: Jan 9, 2022
The battery dies completely, seemingly under colder conditions. In the first case it was after 6 days of not turning the car on, however the next time it happened after only a day and a half of not turning on the vehicle. The vehicle is only a few months old so the battery or other cause of the dead battery (eg alternator) are only a few months in use.
Incident date: Jan 23, 2022
The contact owns a 2022 Subaru Legacy. The contact stated while at a standstill the windshield cracked without warning. The vehicle was taken to a local dealer where it was diagnosed with needing the windshield replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 2,000.
Incident date: Jan 21, 2022
The hood latch will not stay locked so it’s popping as I’m driving. The hood hasn’t completely come up, yet, but it’s definitely an imminent danger. It has happened multiple times over the last three days.
Incident date: Nov 8, 2021
The contact owns a 2021 Subaru Impreza equipped with Continental Tires, Tire Line: ProContact TX, Tire Size: P205/55/R16, DOT Number: A3T2WC892420. The contact stated while driving approximately 30 MPH, she heard a loud abnormal noise and the vehicle started pulling to the right. The contact stated no warning light was illuminated. The contact was able to park on the side of the road. While inspec... Read more
Incident date: Jan 21, 2022
Recently, we experienced another problem with our 2022 Subaru Ascent Limited. I am asking that this issue be diagnosed and corrected. On January 21, 2022, within about 15 seconds of starting the car, the engine shut off while still parked for no apparent reason. The car was able to be restarted, however the Multi-Function Display went blank, and the STARLINK Multimedia touchscreen displayed only... Read more
Incident date: Jan 21, 2022
Recently, we experienced another problem with our 2022 Subaru Ascent Limited. I am asking that this issue be diagnosed and corrected. On January 21, 2022, within about 15 seconds of starting the car, the engine shut off while still parked for no apparent reason. The car was able to be restarted, however the Multi-Function Display went blank, and the STARLINK Multimedia touchscreen displayed only... Read more
Incident date: Jan 16, 2022
I OWN A 2016 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 40:MPH ON A LOCAL MAIN ROAD (CT RTE 10) THE EYESIGHT PRE-COLLISION BRAKE ASSIST SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO COMPLETELY STOP. THE BRAKES THEN RELEASED AND I WAS ABLE TO CONTINUE DRIVING. THIS IS THE SECOND INCIDENT WITH IN A MONTH THAT THIS HAS HAPPENED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000 THERE WERE NO PRIOR WARNI... Read more
Incident date: Jan 16, 2022
I OWN A 2016 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 40:MPH ON A LOCAL MAIN ROAD (CT RTE 10) THE EYESIGHT PRE-COLLISION BRAKE ASSIST SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO COMPLETELY STOP. THE BRAKES THEN RELEASED AND I WAS ABLE TO CONTINUE DRIVING. THIS IS THE SECOND INCIDENT WITH IN A MONTH THAT THIS HAS HAPPENED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000 THERE WERE NO PRIOR WARNI... Read more
Incident date: Jan 16, 2022
I OWN A 2016 SUBARU OUTBACK. WHILE DRIVING APPROXIMATELY 40:MPH ON A LOCAL MAIN ROAD (CT RTE 10) THE EYESIGHT PRE-COLLISION BRAKE ASSIST SUDDENLY ACTIVATED AND CAUSED THE VEHICLE TO COMPLETELY STOP. THE BRAKES THEN RELEASED AND I WAS ABLE TO CONTINUE DRIVING. THIS IS THE SECOND INCIDENT WITH IN A MONTH THAT THIS HAS HAPPENED. THE APPROXIMATE FAILURE MILEAGE WAS 104,000 THERE WERE NO PRIOR WARNI... Read more
Incident date: Jan 21, 2022
Sudden Acceleration Defect has occurred several times with last incident Friday 21Jan2022. Each time I have had the brake pedal engaged, yet vehicle fails to stop, and accelerates on it’s own, causing me to go through stop signs with potentially dangerous outcomes for pedestrians, other vehicles, barriers. Dealer appointment rescheduled for Monday 24Jan2022. No inspections to date. No warnings... Read more
Incident date: Jan 21, 2022
Sudden Acceleration Defect has occurred several times with last incident Friday 21Jan2022. Each time I have had the brake pedal engaged, yet vehicle fails to stop, and accelerates on it’s own, causing me to go through stop signs with potentially dangerous outcomes for pedestrians, other vehicles, barriers. Dealer appointment rescheduled for Monday 24Jan2022. No inspections to date. No warnings... Read more
Incident date: Jan 21, 2022
Sudden Acceleration Defect has occurred several times with last incident Friday 21Jan2022. Each time I have had the brake pedal engaged, yet vehicle fails to stop, and accelerates on it’s own, causing me to go through stop signs with potentially dangerous outcomes for pedestrians, other vehicles, barriers. Dealer appointment rescheduled for Monday 24Jan2022. No inspections to date. No warnings... Read more
Incident date: Jan 17, 2022
I am leasing a 2019 Subaru Out back which has a battery drain issue. The most recent incident occurred on Jan. 21st 2022 when the battery failed after having been at the dealers for the 2 days prior to fix this problem. This was the fourth time the battery has gone dead in the past year. I have read articles that say the electrical system is draining the battery which is inadequate to handle the... Read more
Incident date: Jan 21, 2022
There was a tiny pebble hit the windshield on Friday Jan 21st 2022. There was a minor chip in the windshield due to that and later in an hour or so it expanded into a 8-10 inches one. This is while I was driving, I still haven't got home.
Incident date: Jan 3, 2022
On 1/3/22, less than 3 months and 3,000 miles since purchase, a “no impact” crack appeared from the lower quadrant of the windshield in a lazy “s” towards the center of the windshield.