Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Jun 2, 2019
My 2017 Subaru Forester battery died in June 2019, leaving me stranded in a parking lot on a Sunday 50 miles from my home. The battery was still under warranty & was replaced by Subaru. I was told by the Service Manager that the batteries only last approximately 2 years. In early Oct 2021, my car sat idle for 10 days in the airport parking garage at JFK Int'l airport in NYC while I was away. W... Read more
Incident date: Jun 2, 2019
My 2017 Subaru Forester battery died in June 2019, leaving me stranded in a parking lot on a Sunday 50 miles from my home. The battery was still under warranty & was replaced by Subaru. I was told by the Service Manager that the batteries only last approximately 2 years. In early Oct 2021, my car sat idle for 10 days in the airport parking garage at JFK Int'l airport in NYC while I was away. W... Read more
Incident date: Nov 9, 2021
My battery is constantly dying. I upgraded the battery to a much larger one yet it keeps dying. If the car sits for more than three days it dies. If the car is driven for a very long time then it will stay working for about three days, then die. Today it is dead. It was dead yesterday. I jumped it yesterday, drove it around, restarted it to make sure, drove it around some more and then parked it.... Read more
Incident date: Nov 4, 2021
Windshield cracked at 4,900 miles, parked at work. My safety was fine when it happened because no one was in the car. Contacted Subaru of America and local Subaru dealer, they both sent me to one another but neither has helped to help fix this reoccurring issue with 2022 Subaru Outbacks.
Incident date: Aug 20, 2021
After 20 years of driving experience that's probably the first car where I feel unsafe. Once in my life I had such experience which I have every day right now. It was hydroplaning on the very wet road. In another words it feels like driving under strong side wind or really wet/slippy road and car not under my full control. I already had five visits in two different Subaru dealerships. They twice d... Read more
Incident date: Nov 3, 2021
On October 27, 2021 while driving the car a number of vehicle light began flashing. We checked every thing we could and proceeded to drive it home, approximately 47 miles. First thing on 10/28/2021 it was examined by a Subaru dealer service department and they found no issues other than they replaced the serpentine belt and a few light bulbs. The car was driven again on 1o/29/21 and 11/1/21 wit... Read more
Fire
Incident date: Nov 3, 2021
On October 27, 2021 while driving the car a number of vehicle light began flashing. We checked every thing we could and proceeded to drive it home, approximately 47 miles. First thing on 10/28/2021 it was examined by a Subaru dealer service department and they found no issues other than they replaced the serpentine belt and a few light bulbs. The car was driven again on 1o/29/21 and 11/1/21 wit... Read more
Fire
Incident date: Nov 3, 2021
On October 27, 2021 while driving the car a number of vehicle light began flashing. We checked every thing we could and proceeded to drive it home, approximately 47 miles. First thing on 10/28/2021 it was examined by a Subaru dealer service department and they found no issues other than they replaced the serpentine belt and a few light bulbs. The car was driven again on 1o/29/21 and 11/1/21 wit... Read more
Fire
Incident date: Nov 7, 2021
My 2015 Subaru Outback has continually experienced random battery drain. I have replaced the battery 3 times since purchasing the car from a dealership in 2017. In all cases, there was no advanced warning indicating that the battery was low, the car had been driven regularly with an average amount of mileage and no lights were left on nor was there extreme weather. Most recently (11/7/2021) t... Read more
Incident date: Nov 8, 2021
Subaru OEM Windshield glass is too weak and prone to cracking / chipping / breaking. I've owned my car for nearly three years and the windshield glass has cracked three times now. More so than any other vehicle I've owned. I think it is a design flaw which makes the glass too thin / brittle.
Incident date: Oct 29, 2021
I was driving on a highway cloverleaf on October 29 2021 when I heard a load popping sound in the windshield area. At the time it occurred the closest vehicle in front of me was a pickup truck several hundred yards ahead of me on the curve, so I was not inline with the rear of the vehicle. Within about 15 seconds a crack started creeping from the upper drivers side of the windshield, to the center... Read more
Incident date: May 5, 2021
Windshield cracked at passenger side wiper arm area. There was no impact and no other vehicles in the immediate area. Crack quickly spread in a J shape to the driver's side.
Incident date: Apr 1, 2021
2021 outback purchased Feb 2021. Within 2 weeks the touch screen, which controls the cruise control, heating, all eyesight controls went blank. This causes cruise control at highway speed to quit, causing sudden deceleration at highways speeds. Sometime the screen reboots, most times it requires driver to pull car over to reset. This also controls GPS and Heating/Air. There have been times when I ... Read more
Incident date: Apr 1, 2021
2021 outback purchased Feb 2021. Within 2 weeks the touch screen, which controls the cruise control, heating, all eyesight controls went blank. This causes cruise control at highway speed to quit, causing sudden deceleration at highways speeds. Sometime the screen reboots, most times it requires driver to pull car over to reset. This also controls GPS and Heating/Air. There have been times when I ... Read more
Incident date: Sep 13, 2021
The brakes on the car rusted out and were making noise. I took it to multiple Subaru dealerships and all of them told me nothing was wrong with my car. After dealing with this issue for 2 years, I finally took it to an independent mechanic who found the rust along with an absurd amount of lubricant on my rotors. He was the first person to listen to me and he didn't make me feel crazy. He completel... Read more
Incident date: Nov 5, 2021
The windshield cracked without an object striking it while driving. It cracked from the center lower edge of the windshield. This issue was part of a clas action suit in 2019.
Incident date: Sep 4, 2021
Battery totally dead. No sounds or lights came on. The battery tested 500 miles before and was good. The car was functioning 7 hours earlier and then was totally drained the next morning.
Incident date: Oct 31, 2021
I have had 2 batteries replaced under warranty. Without warning, vehicle will not restart leaving myself or my wife stranded.
Incident date: Nov 3, 2021
In five years, we have needed 3 batteries. On two occasions we were stranded. Car would not start. Dealer changed battery on first occasion. New garage had to replace twice. The first occasion was during a service where battery was tested and failed. Third occasion found me stranded in a parking lot. There were no warnings. Car just failed to start without a jump. Something seems to be d... Read more
Incident date: Nov 5, 2020
The contact owns a 2020 Subaru Outback. The contact stated that while the vehicle was parked and unattended, the front windshield cracked. The vehicle was taken to the local dealer and the contact was informed that the windshield had been impacted by an object. The vehicle was not repaired. The vehicle was taken to an independent mechanic where the windshield was replaced. The failure recurred twi... Read more
Incident date: Nov 5, 2021
I was taking my kids to school. On the way, we stopped at an intersection. The car all the sudden stopped while it was in the Drive gear. The electric part of the car turned on but the engine didn’t. A police officer and a towing company came to the rescue to make sure our car didn’t get hit. However this was a quite scary process for our kids and myself. If could have happened in the middle o... Read more
Incident date: Nov 5, 2021
I was taking my kids to school. On the way, we stopped at an intersection. The car all the sudden stopped while it was in the Drive gear. The electric part of the car turned on but the engine didn’t. A police officer and a towing company came to the rescue to make sure our car didn’t get hit. However this was a quite scary process for our kids and myself. If could have happened in the middle o... Read more
Incident date: Nov 5, 2021
I have done research and noticed that the engine is a problem with the 2015 Subaru Forester. The engine consumes oil at a very high rate. I get my oil changed (fully synthetic) every 5,000 miles. However, at about 3,000 miles of use, my oil light comes on at the dash. I then have to take my vehicle to the dealership to get the oil "topped off" to hold me over until my oil change date. This en... Read more
Incident date: Oct 31, 2021
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt... Read more
Crash
Incident date: Oct 31, 2021
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt... Read more
Crash
Incident date: Oct 31, 2021
The car was parked for a week while visiting. (It has recently had its 30,000 mi.service) When I got in and started it, all the dashboard lights lit up including check engine. I tried reaching a Subaru near where I was visiting. No luck so I called my Subaru in VT. I was told I was safe to go as long as the Check Engine wasn't blinking. It wasn't so I drove home (I did note the steering wheel felt... Read more
Crash
Incident date: Oct 28, 2021
Purchased used Subaru 10/28/2021. While driving on highway the engine is running and trying to brake at the same time. Its frightening, It seems like the vehicle will stop at highway speed and my family & myself could be injured if not killed. I am taking my newly purchased vehicle for the second time to Post Oak Acura, Tulsa, Oklahoma 74145. Researched on my own the signs of highway driving & the... Read more
Incident date: Nov 4, 2021
3 TIMES i HAVE CHANGED OUT THE WINDSHIELD With Not ever having anything hit it.
Incident date: Oct 30, 2021
I bought a 2010 Subaru Forester vehicle on 05/22/2021 from AutoFair Subaru dealer at 503 Broadway, Haverhill, MA 01832. The car engine was making noises from the day 1 of this purchase. I reported this to the dealership but they denied the facts. Rather they said that I did not know how to drive and was making jokes at me. In month 3 (07/17/21), there was a warning sign on the dashboard. I took th... Read more
Incident date: Oct 8, 2021
Following traffic and under heavy braking due to lead vehicle braking hard and making turn without turn signal, brake pedal went to floor and vehicle continued traveling forward resulting in rear end collision with vehicle in front. Upon inspection at dealership both rear brake lines found to be corroded badly and sever leakage from both left and right rear brake lines. Corrosion & weeping also no... Read more
Crash
Incident date: Nov 2, 2021
The contact owns a 2018 Subaru Outback. The contact noticed that the windshield was cracked from the bottom of the passenger’s side going upward. The dealer was not contacted. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 18,130.
Incident date: Jun 4, 2021
Purchased the vehicle new and from the beginning the passenger side blind spot detection has been inconsistent in alerting for vehicles in or approaching the blind spot. Had it checked when new and on 11/2/21 and the dealer reported it was operating according to specifications and no fault codes were shown. The dealer did not test drive the car. In a recent test of about 100 miles, about 20% o... Read more
Incident date: Dec 31, 2019
The contact owned a 2015 Subaru Forester. The contact stated that while driving at an undisclosed speed, pulling into a parking space, and while attempting to park the vehicle on the street, the vehicle experienced unintended acceleration. The contact had to depress the brake pedal several times before the brakes were engaged. The failure occurred on two separate occasions. The vehicle was taken t... Read more
Incident date: Oct 18, 2021
When I try to turn off the vehicle, the ignition key gets stuck in the ignition switch, and does not turn to the off position; I cannot remove the key. This is a recurring problem that been happening every day for the past three weeks. According to YouTube, there are MANY other people having this same issue, with no fix being provided by Subaru. I’ve tried moving the steering wheel back and fo... Read more
Incident date: Nov 2, 2021
The contact owns a 2005 Subaru Impreza. The contact stated while her son was driving and approaching a stop sign, he heard an abnormal noise which caused him to lose control of the vehicle. The contact stated no warning light was illuminated. The driver was able to park on the side of the road. The vehicle was not drivable and was towed to her residence. The vehicle was not diagnosed or repaired. ... Read more
SUBARU
CROSSTREK
(2019) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Nov 3, 2021
Incident date: Oct 16, 2021
The contact owns a 2019 Subaru Crosstrek. The contact stated while driving 20 MPH, the accelerator pedal was not depressed but the vehicle slightly accelerated independently. There were no warning lights illuminated. The contact also stated that while accelerating from a complete stop and making a turn, the vehicle inadvertently stalled, almost causing another vehicle to crash into her vehicle. Th... Read more
Incident date: Jul 9, 2021
Our vehicle has factory-installed child safety locks incorporated into the rear passenger doors. The safety lock on the rear passenger-side has failed in the "engaged" position, and cannot be disengaged using the small black switch in the door. Consequently, the only way the door can be opened is by using the outside handle. We see this as a serious safety issue, since in an emergency egress si... Read more
Incident date: Nov 3, 2021
I am experiencing frequent battery drain and have already had to replace the battery once since purchasing the product as a new vehicle. I'm now on my second battery and experiencing the same battery drain issue. This issue has left my family stranded.
Incident date: Jul 21, 2021
My windshield started to crack from the bottom of passenger side where wipers come up for no reason at all. Now it has spread scross whole windshield.
Incident date: Nov 1, 2021
Windshield cracks at the smallest pebble. I have needed 3 windshields in this calendar year. I have driven for 52 years and have never had any issue with windshield damage until this year with my Subaru Outback.
Incident date: Nov 3, 2021
Front window crack without being struck by rock or any other object in the second month of ownership.
Incident date: Oct 27, 2021
Front windshield cracked for no reason.
Incident date: Nov 1, 2021
Making a sharp turn going slightly uphill from a full stop, the car moves forward enough to enter the intersection and then there is no throttle response. The car does not respond at all to the accelerator peddle. The engine does not stall but rpm drop to idle speed. After a few seconds, throttle response returns. Very dangerous as you move onto a highway because the car lingers in the intersecti... Read more
Incident date: Nov 2, 2021
Windshield easily cracks, without an impact site. I will be putting my 3rd windshield in and have owned the car for 7 months. 1st windshield cracked while parked at work. Not driving. May 5th, 2021. Had 1805 miles. 2nd windshield cracked while parked at home last night. Not driving. Have approx 9k miles now
Incident date: Nov 1, 2021
My new replaced battery just died again. The first one lasted 27 months and after Subaru replaced a new one, it died after 15 months. I did report on the first one too.
Incident date: Nov 2, 2021
The contact owns a 2018 Subaru Outback. The contact stated that while driving at undisclosed speeds, the vehicle stalled intermittently. The vehicle was taken to the local dealer as well as Hudiburg Subaru (210 E Interstate 240 Service Rd, Oklahoma City, OK 73149) on several occasions. However, both dealers could not duplicate the failure. The vehicle was not repaired. The manufacturer was not mad... Read more
Incident date: Oct 29, 2021
I drove the vehicle Tuesday October 26th 2021 and the radio was on, but no sound coming from speakers. I found this odd as no changes were made to settings and dismissed this as something I would take a look at when home and not driving. The car was parked and turned off in the garage from Tuesday October 26th until Friday October 29th 2021. My husband went to run errands Friday October 29th and ... Read more
Incident date: Apr 7, 2021
Ignition/starting I have issues w starting car on more than one occasion and I have also had problems with removing the key. It almost is in a key lock mode. I will then turn off and on until it will allow me to remove but sometimes it hasn’t started. Stabilizer light came on a few times then shut off on own.
Incident date: Nov 1, 2021
After driving for a few when I come to a stop or slow down to a lower gear and accelerate it starts to stall out and the lights dim a bit slightly. It does not do it on the highway or at higher rates of speed. I’ve checked battery, watched allot of the parameters on a diagnostic tool and didn’t see anything out of the ordinary or any codes even when almost stalling out in a intersection. It wo... Read more
Incident date: Oct 23, 2021
The contact owns a 2010 Subaru Forester. The contact stated that as she attempted to park her vehicle, the vehicle independently accelerated forward at a high rate of speed without warning. The contact stated that the vehicle stopped on its own before hitting another vehicle. The contact was able to drive the vehicle home but had not driven the vehicle since the failure. The contact called the man... Read more