Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Nov 30, 2021
The driver's side sun visor, which is supposed to stay where you put it (either up out of the way or down in front of the window) has lost its grip and now just hangs straight down obscuring my view of the road ahead and could swing into my face if I brake or accelerate quickly.
Incident date: Dec 3, 2021
The Windshield glass on my 2020 Subaru Forester Sport keep cracking, this is will be the second time that I will have to replace the glass within 6 months. I walked to my parked car then noticed that I had a crack that was not previously there. The glass keeps breaking incredibly easy and the replacement cost is extremely expensive! Not to mention, I've had a side window break without cause and I ... Read more
Incident date: Dec 1, 2021
Windshield cracked at bottom center without any prior damage.
Incident date: Nov 15, 2021
1) the car accelerated without any change in my driving. My car is available for inspection. 2) My safety and the car in front of me were at risk since the car was accelerating and removing my foot from the gas didn't reduce the speed. 3&4) I haven't had the car inspected by anyone and it can't be reproduced. 5) There were no warning signs. My car is well maintained and I follow manufacture recomm... Read more
Incident date: Dec 3, 2021
Windshield cracked twice for no apparent reason. Had the windshield replaced by Subaru, and will now have to replace it a second time.
Incident date: Dec 1, 2021
Right front lower control arm failed due to rust (safety recall WVX34 and NHTSA campaign 11v464000). Part of arm completely detached from connection to frame. Dealer states the recall is closed and there is nothing they will do. I notified Subaru by Email last night on the day it occurred -1 Dec 2021. Have not had reply as yet. This caused uncontrollable steering as it was not controllable by the ... Read more
Incident date: Dec 1, 2021
We have a 2018 Subaru Outback with 87,000. As of yesterday our car is now on its third battery. The original battery lasted about a two years, then we purchased one from Autozone, that battery only lasted 15 months. There is obviously an issue with the electrical system on these cars causing the battery to have a shortened life span. With so many electronics in the car it seems the battery may... Read more
Incident date: Jun 23, 2021
Purchased this certified pre-owned, with warranty on 4/30/21. Required jumpstarts for dead battery five + times over the first 4 months, in moderate weather. Dealership confirmed that a new battery was installed at the time of my purchase. The vehicle has been towed to the dealership several times, they can find no issues. They then replaced the battery on 8/4/21 as the 3-month old battery faile... Read more
Incident date: Dec 1, 2021
Small rock strike on interstate caused cracked windshield. Second on this vehicle since purchased new.
Incident date: Nov 30, 2021
Several instances of parasitic drain of the battery resulting in vehicle not being able to be started without a jump. Nothing was left on in the vehicle. Each time it was parked with the alarm set for approx 3-4 hours. The battery was completely dead. This vehicle is only 8 months old and this has happened around 8-9 times. Dealer does nothing about it except to charge the battery. This is unacce... Read more
Incident date: Nov 1, 2021
The contact owns a 2001 Subaru Outback. The contact stated that while his son was driving at highway speeds, the vehicle would wobble without warning. After the contact test drove the vehicle and experienced the failure himself, he took the vehicle to an independent mechanic and discovered that the rear control arm had rotted out due to severe corrosion. Upon investigation, the contact discovered ... Read more
Incident date: Dec 17, 2018
Car keeps destroying cells in the battery. Car has died multiple times from sitting over night and has gone through 3 batteries in 3 years. Battery terminal has also corroded away. Car has failed to start many time. Seems to to be a battery drain issue with my car. Subaru has acknowledged the problem and reimbursed me for one of my batteries but I feel this isn't enough. I cannot rely on the ... Read more
Incident date: Nov 26, 2021
All rear lights, rear hatch lock, brake lights all failed due to wiring going from the body to the hatch getting cut from the action of opening and closing the hatch door. This seems to be a pretty common thing with at least the 2005-2007 models years.
Incident date: Nov 26, 2021
All rear lights, rear hatch lock, brake lights all failed due to wiring going from the body to the hatch getting cut from the action of opening and closing the hatch door. This seems to be a pretty common thing with at least the 2005-2007 models years.
Incident date: Sep 14, 2021
Turbocharger intake cracked and causes the engine to have an extremely rough idle and stall. My vehicle has the same issue as NHTSA campaign number 16V16200 however it was manufactured before April 10th 2015 so it is not included in that recall.
Incident date: Jul 12, 2021
Windshield got a very large crack from me trying to kill a bug inside the car. Windshield is thin. I didn’t hit it that hard with my hand. Had to be replaced. The repair service tech explained that the only replacements for my model are of the same thinness as the original, and to seek the recall glass replacement should it be thicker and safer.
Incident date: Oct 17, 2021
The contact owns a 2019 Subaru Outback. The contact stated that while driving at 40-50 MPH, the steering wheel felt loose, causing the vehicle to drift from the lane. There were no warning lights illuminated. The contact was able to continue to drive the vehicle. The vehicle was taken to the dealer who diagnosed that no issues were found. The contact stated that the failure had been reoccurring wh... Read more
Incident date: Nov 30, 2021
Returned to vehicle and battery was dead. While at work, received notification through Subaru app that alarm was triggered. Same thing happened last week. Tailgate was making clicking sound like it was trying to open. Once battery was jumped, the tailgate continued clicking. Researched online and found that this is a known issue for Subaru Outback and Ascent vehicles of certain years.
Incident date: Nov 30, 2021
Returned to vehicle and battery was dead. While at work, received notification through Subaru app that alarm was triggered. Same thing happened last week. Tailgate was making clicking sound like it was trying to open. Once battery was jumped, the tailgate continued clicking. Researched online and found that this is a known issue for Subaru Outback and Ascent vehicles of certain years.
Incident date: Nov 30, 2021
Returned to vehicle and battery was dead. While at work, received notification through Subaru app that alarm was triggered. Same thing happened last week. Tailgate was making clicking sound like it was trying to open. Once battery was jumped, the tailgate continued clicking. Researched online and found that this is a known issue for Subaru Outback and Ascent vehicles of certain years.
Incident date: Mar 5, 2020
2 tires are showing cracks. The tires are losing their threads and it appears that the tires will blow up or tear open as I continue drive the vehicle.
Incident date: Dec 1, 2021
I was driving on an open road today and it was cold outside about 50 degree. There were no other cars around and I heard a loud boom noise on the roof of my car. I looked at my sunroof in the car and it was shattered. The Bubble from the explosion in the glass was sticking out from the car verses towards the car so I am aware it was not impacted by anything.
Incident date: May 1, 2021
The contact owns a 2021 Subaru Crosstrek. The contact stated while driving 20 MPH, while downshifting gears the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued experiencing the failure. The manufacturer had not been informed of the failure. Th... Read more
Incident date: May 1, 2021
The contact owns a 2021 Subaru Crosstrek. The contact stated while driving 20 MPH, while downshifting gears the vehicle failed to accelerate. The contact stated no warning light was illuminated. The contact took the vehicle to the local dealer who was unable to duplicate the failure. The contact stated he continued experiencing the failure. The manufacturer had not been informed of the failure. Th... Read more
Incident date: Nov 29, 2021
Problem 1)Had my '21 Sport for 7 days. Started stalling few times when shifting from P to R while on a slight incline (dash lights up like in Acc mode) after driving it for about 30 min before and then turning it off to go inside of the store, etc. after about 2-5 minutes of idling, the car engine stopped like I was in auto stop, but didn’t kick back on when I shift gears to reverse or when I ap... Read more
Incident date: Nov 29, 2021
Problem 1)Had my '21 Sport for 7 days. Started stalling few times when shifting from P to R while on a slight incline (dash lights up like in Acc mode) after driving it for about 30 min before and then turning it off to go inside of the store, etc. after about 2-5 minutes of idling, the car engine stopped like I was in auto stop, but didn’t kick back on when I shift gears to reverse or when I ap... Read more
Incident date: Nov 29, 2021
Problem 1)Had my '21 Sport for 7 days. Started stalling few times when shifting from P to R while on a slight incline (dash lights up like in Acc mode) after driving it for about 30 min before and then turning it off to go inside of the store, etc. after about 2-5 minutes of idling, the car engine stopped like I was in auto stop, but didn’t kick back on when I shift gears to reverse or when I ap... Read more
Incident date: Nov 30, 2021
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back o... Read more
Incident date: Nov 30, 2021
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back o... Read more
Incident date: Nov 30, 2021
This vehicle is equipped with the Subaru "Eyesight" system which is a number of safety features like automatic cruise control, lane keep assist, and others. About once a week on average while driving the entire system will shut down and the screen will go dark. You lose the radio, bluetooth, navigation, and all the Eyesight systems. After about 30 seconds it will reboot and things will come back o... Read more
Incident date: Nov 22, 2020
Car’s battery/ electrical system seems to drain car battery excessively. Even with a new battery, car battery dies if car isn’t run at least every 2 or 3 days, meaning I can’t rely on car if I take a trip of any length and leave the car behind. There’s a risk of being stranded. Car is 6 years old, and already has had 4 batteries. Im concerned about being stranded
Incident date: Nov 26, 2021
The contact owns a 2019 Subaru Forester. The contact stated that while at a stoplight, the vehicle stalled. The failure occurred on numerous occasions. The vehicle was towed to the contact's residence. The dealer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of ... Read more
Incident date: Nov 30, 2021
Numerous small chips throughout normal driving conditions. Mostly pitting. However one rock chip (starburst) received from opposite lane traffic. Had glass company seal, but approx 1 month later it spread across. Throughout my history I've never seen such a fragile windshield.
Incident date: Oct 19, 2021
Key sticks in ignition and won’t release. Takes from a few attempts to several minutes of restarting the car, putting car in drive and then park, turning the wheel etc.
Incident date: Nov 29, 2021
I purchased my vehicle in the summer of 2019 and within that same month my windshield got hit by rock and needed to replace it. Again, yesterday, the same thing happened.
Incident date: Nov 16, 2021
Windshield seems to have cracked for no good reason
Incident date: Nov 30, 2021
I feel like I should be creating 2 complaints but I have 4,400 miles have had it since September of 2021 it is currently November on a 22' Outback wilderness and are now looking at replacing a second windshield. Driving on normal city highways and avoiding 18 wheelers. Both times the impact from what should have been just a rock chip was minimal and it didn't even chip just immediately cracks nega... Read more
Incident date: Nov 27, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be not... Read more
Incident date: Nov 27, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that while driving at various speeds, the vehicle would hesitate and shudder upon depression of the accelerator pedal without warning. The contact stated that the vehicle would resume normal operation soon after failure. The contact called a dealer and an appointment was made to have the vehicle inspected. The manufacturer had yet to be not... Read more
Incident date: Nov 29, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated tha... Read more
Incident date: Nov 29, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated tha... Read more
Incident date: Nov 29, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that after starting the vehicle and shifting from PARK to DRIVE, the RPM abruptly went up from 1,200 to 4,000. The contact shifted the vehicle into NEUTRAL to check if the accelerator pedal was stuck but found no obstruction to the pedal. The contact restarted the vehicle and slowly drove the vehicle to his residence. The contact stated tha... Read more
Incident date: Nov 26, 2021
The contact owns a 2018 Subaru Impreza. The contact stated that the vehicle was parked in the driveway and as he sat in the vehicle, he noticed that there was a crack on the passenger’s side of the windshield. The contact looked around but could not determine the cause of the failure. The dealer was notified of the failure and referred the contact to an independent mechanic for repair. The manuf... Read more
Incident date: Nov 24, 2021
UNKNOWN I’m a cautious driver. Really. My Forester windshield has a crack that appeared with little/no preceding incident. Frustrating. Scary. My driver’s manual tells me to get the windshield replaced ASAP.
Incident date: Nov 1, 2021
Our windshield spontaneously cracked and the crack has grown very quickly. I looked online only to see that this has happened to several others.
Incident date: Nov 1, 2021
Our windshield spontaneously cracked and the crack has grown very quickly. I looked online only to see that this has happened to several others.
Incident date: Nov 1, 2021
Our windshield spontaneously cracked and the crack has grown very quickly. I looked online only to see that this has happened to several others.
Incident date: Nov 27, 2021
This is in regard to the thin and fragile windshield subaru has decided to put into their vehicles of which there are already several civilian class action lawsuits which should have already warranted an investigation into the glass. In my particular case, the windshield is so soft whenever the slightest rock hits it, big chips come out of it. The vehicle has 5,100 miles on it and has a windshie... Read more