Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Apr 12, 2026
I was in a parking ramp attempting to park in a tight space that required back & forth maneuvering. I was going forward towards a concrete wall. All of a sudden my car lurched forward to the wall causing damage to my car. This all happened in a matter of seconds. Speed was minimal.
Crash
Incident date: Apr 11, 2026
Component or system failed: The electrical and/or engine system failed spontaneously. Gray smoke originated from under the hood, followed by black smoke and an intense fire. The vehicle is NOT available for inspection as it was declared a total loss and scrapped 30 days after the incident. Safety risk: My safety was at immediate risk as I was inside the vehicle when the fire began. Public safety w... Read more
Fire
Incident date: Apr 3, 2026
Timeline of Maintenance & Failure: • October [Year]: I purc Timeline of Maintenance & Failure: • October [Year]: I purchased this vehicle. • February 11, 2026: I performed a full oil service (documented receipt attached). • April 3, 2026: While transporting my two grandsons—one of whom has autism—the vehicle suffered total engine failure while in traffic. • The Safety Defect: Despite... Read more
Incident date: Apr 3, 2026
It’s July 7, 2025 driving the car to get to a work related visit. It’s a 14/15 mile drive from my home. I get to my destination. Coming back home about a minute on the road my vehicle begins to struggle as I accelerate to continue the speed limit of 35 mph. vehicle is struggling to maintain speed. Then the traction control light comes on the dashboard and subsequently the ABS light comes on. I... Read more
Incident date: Feb 1, 2022
Manufacturer Recall Number25TB06 NHTSA Recall Number25V322 Date of recall May 15,2025 It has been almost one year since this safety recall and there is still no fix. The manufacturer has failed or is unable to remedy this safety recall for the vehicle in a timely manner. The driver’s view to the rear can be limited when backing during low ambient light conditions, and there may be no indicatio... Read more
Incident date: Dec 11, 2023
2019 Honda Odyssey EX-L Trim Front ADAS Camera malfunctioned @ 43K mile. Lights all on, cannot use adaptive cruise control, all the safety function stop working include emergency auto braking.
Incident date: Dec 11, 2023
2019 Honda Odyssey EX-L Trim Front ADAS Camera malfunctioned @ 43K mile. Lights all on, cannot use adaptive cruise control, all the safety function stop working include emergency auto braking.
Incident date: Apr 7, 2026
The contact owns a 2024 GMC Sierra 2500. The contact stated while reversing, the rear-view camera displayed a blank screen. The 4WD system engaged unintendedly, and the park assist sensor was inoperable while an unknown message was displayed. Additionally, the vehicle lost motive power while driving. The check engine warning light was illuminated. The vehicle was towed to the dealer, who replaced ... Read more
Incident date: Apr 8, 2026
The contact owns a 2025 Tesla Model 3. The contact stated that while driving on several occasions with Full Self-Driving (FSD) Mode engaged, the vehicle stopped abruptly while approaching a yellow traffic light, nearly causing the head of the driver to strike the windshield on one occasion. The contact stated that the vehicle failed to gradually come to a stop. The vehicle was not diagnosed or rep... Read more
SUBARU
XV CROSSTREK
(2013) - FUEL/PROPULSION SYSTEM
Apr 9, 2026
Incident date: Mar 1, 2026
My car stalls, jerks, and shuts off when in drive. More specifically when I turn it on, shift it in reverse, reverse, shift into drive. I press on the gas and nothing. Car doesn't move. I put it back in park sometimes it'll shut off most of the time it'll jerks and jerk while I tap on the gas, then make a big stutter like power is low gas doesn't seem to be working with the pedal then it makes a ... Read more
Incident date: Apr 3, 2026
I was driving my yukon xl with my family and as I was coming to a stop at a stop light my Yukon started to shake violently and make a pinging noise. The check engine light came on and as I drove the car smoke started to come out the exhaust. Luckily I was not on the highway as this could have been a serious safety issue for me and my family. I had my car towed to the dealership and they said the 8... Read more
Incident date: Mar 1, 2024
I am reporting a potential unintended automatic emergency braking event involving a 2025 Tesla Cybertruck. On 23Mar2026, at approximately 40 mph, I was traveling behind a Tesla Cybertruck on a public roadway. There were no visible obstacles, hazards, or debris in the roadway that I observed. The Cybertruck suddenly and aggressively braked without warning. The abrupt deceleration appeared inconsi... Read more
Crash
SUBARU
XV CROSSTREK
(2013) - WHEELS
Apr 9, 2026
Incident date: Apr 4, 2026
We were driving on the highway going 70 MPH when we heard a loud bang, and then the car immediately catapulted to the right off the road and slammed into the concrete right median, spun around hit a sign and then ended up in the right bridge barrier (shoulder). During the crash 6 airbags deployed from the impact of the crash. The highway patrolman stated that you could see the driver-side rear wh... Read more
Crash
1 injured
SUBARU
XV CROSSTREK
(2013) - POWER TRAIN
Apr 9, 2026
Incident date: Apr 4, 2026
Vehicle Information: 2020 Jeep Wrangler Rubicon Complaint: I am reporting a safety issue involving my 2020 Jeep Wrangler Rubicon related to both the transmission and instrument cluster. In 2025, the transmission failed unexpectedly. The failure affected the vehicle’s ability to operate normally and created a potential safety hazard while driving. The issue required repair and appears consisten... Read more
SUBARU
XV CROSSTREK
(2013) - ELECTRICAL SYSTEM
Apr 9, 2026
Incident date: Apr 4, 2026
Vehicle Information: 2020 Jeep Wrangler Rubicon Complaint: I am reporting a safety issue involving my 2020 Jeep Wrangler Rubicon related to both the transmission and instrument cluster. In 2025, the transmission failed unexpectedly. The failure affected the vehicle’s ability to operate normally and created a potential safety hazard while driving. The issue required repair and appears consisten... Read more
Incident date: Mar 5, 2026
After dealership service and recall-related calibration work, my vehicle developed multiple safety-related issues that did not exist prior to service. The dealership documented a diagnostic trouble code for “Hybrid/EV Battery Thermal Runaway Detected” (P29FF00), a critical high-voltage battery safety fault. Instead of diagnosing and repairing the root cause, the dealership cleared the fault... Read more
Incident date: Mar 5, 2026
After dealership service and recall-related calibration work, my vehicle developed multiple safety-related issues that did not exist prior to service. The dealership documented a diagnostic trouble code for “Hybrid/EV Battery Thermal Runaway Detected” (P29FF00), a critical high-voltage battery safety fault. Instead of diagnosing and repairing the root cause, the dealership cleared the fault... Read more
Incident date: Mar 5, 2026
On December 10, 2025, at approximately 7:30 PM, I experienced a complete and sudden power loss while driving home. Without any warning, my vehicle shut down entirely in the middle of the road. I was unable to move the vehicle to safety, shift it into park or neutral, or regain any control of the vehicle. This left me stranded in an extremely dangerous situation, exposed to oncoming traffic and at ... Read more
Incident date: Dec 31, 1969
The white paint on my 2016 Honda Civic keeps peeling, which looks bad and is leading to structural rust developing in several areas of my car. Fixing it will be costly, and the paint quality on these vehicles isn't very good, causing frustration for owners. Furthermore, my steering wheel has been sticking for some time, and I've consulted several shops for their thoughts. This also comes with a he... Read more
Incident date: Jan 1, 2025
Upon delivery of the vehicle the passenger door would not open from the outside. Multiple vehicle settings were reviewed, and a repair was scheduled to fix the issue.
Incident date: Sep 1, 2025
The contact owns a 2018 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were not yet available. The dealer was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time... Read more
Incident date: Dec 1, 2023
The contact owns a 2023 Hyundai Palisade. The contact stated that the seat belts had become inoperable. There was no warning light illuminated. The vehicle was taken to the local dealer, and the seat belts were replaced. The vehicle was repaired. The contact received notification of NHTSA Campaign Number: 26V034000 (Air Bags). The contact no longer wanted the vehicle due to safety concerns. The ma... Read more
Incident date: Dec 1, 2023
The contact owns a 2020 BMW X3. The contact received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the part to do the recall repair was not available. The manufac... Read more
Incident date: Mar 24, 2026
| Issues first appeared recorded on 3/9/2026, while odometer read 49,663 miles. Check engine light was caused by error codes P0128 and P01F0. This causes the following issues: * Check engine light to appear on the dashboard. * Engine temperature gauges to be unreliable at times or completely non functional at others, as it will constantly read the engine temperature "Cold". * Air conditioning ... Read more
Incident date: Mar 24, 2026
Today when we attempted to back out of our driveway, the ABS came on unexpectedly and stopped the vehicle for no reason (spilling my hot coffee in my lap). I set the parking brake and got out of the car and walked around the back but there was no obstacle in the way or under the vehicle. I got back in, tried again and it locked up again. I then backed up the rest of the way, shifted to drive an... Read more
Incident date: Mar 1, 2026
Just bought a 2020 Alfa Romeo Giulia from Carvana and two days later while driving the check engine light came on along with the electronic throttle light and the auto start/stop light. While driving the vehicle went into complete limp mode in a busy intersection and I had to pull off quickly to avoid being hit by other traffic. Engine codes came up fuel pressure related.
Incident date: Mar 14, 2026
No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.
Incident date: Nov 24, 2025
No incident has happened yet but I don’t want an incident to happen to get this fixed. The HCU and ABS are not working properly or at all I’m not too sure. The sensors on the truck don’t work. The 4x4 don’t work either. The cruise control doesn’t work either. I need my truck fixed asap.
Incident date: Feb 5, 2026
On April 2nd, 2026. I was driving this car into a parking space. I had to be going 5 mph. Or slower. Probably even slower. Pulling in.. I applied the brakes of course. The car wouldn’t stop. My husband/passenger told me to STOP. I did stop. This car kept rolling and crashed/smashed/ hit the brick red building in front of us. No brake hold was displayed.. no nothing. No brake stop. Nooooo nothing... Read more
Crash
1 injured
Incident date: Feb 5, 2026
I went to do an errand pulled in to parking spot put car into park shut it off. Car dash repeatedly said put car into park. All dash lights, would go on from left to right and shut off, this included the center console. I tried over and over to start car and shift but it wouldn’t go. It just kept repeating shift into park. It took 95 mins before the car would start. Then the RPMS would rev way p... Read more
Incident date: Feb 5, 2026
The contact owns a 2020 BMW X3. The contact stated that upon starting the vehicle, there was an abnormal thumping sound coming from the vehicle. There was no warning light illuminated. The contact later received notification of NHTSA Campaign Number: 25V636000 (Electrical System); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer, and the cont... Read more
Incident date: Dec 1, 2025
I have 2 issues going on with my vehicle. The trim on the outside of my doors is coming off which I know was a recall for some telluride vehicles about this old. Also ive been having some electrical issues/hot smell like something is burning if the heated seats get turned on.
Incident date: Mar 30, 2026
The contact owns a 2022 Acura TLX. The contact stated that there was an abnormal sound coming from the vehicle. The vehicle was taken to the local dealer, where it was diagnosed, and determined that the lower control arms needed to be replaced. There was no warning light illuminated. The contact was concerned that the control arms might fracture. The contact stated that the part to repair the vehi... Read more
Incident date: Feb 13, 2026
The first time, while driving at 50-55mph, the engine decelerated suddenly. After about 10-15 seconds struggles with the gas pedal and brake pedal, the car accelerated normally. I pulled safely to side of the road to shut off the engine and start again. Things seemed to work like normal. The control panels did not show any warning signs. The second and third times (couple weeks later), while dri... Read more
Incident date: Apr 4, 2026
The door was completely shut - I was driving on the highway - no alarm on the instrument panel, fully stage 2 latched ( even if it is just stage 1 latched - the instrument panel gives an alarm - there was no alarms about door not fully closed) everything was normal. 15 minutes into the drive - I was exiting the highway, making a right hand turn - the door suddenly popped open, alarm went off on th... Read more
Incident date: Apr 3, 2026
The driver side door lock actuator makes a long click noise. Also when I unlock my car it makes the same sound
Incident date: Apr 3, 2026
Dealer non-Compliance with Recall N192273600 I am reporting Anderson Chevrolet for failure to identify and perform a mandatory federal emission recall while the vehicle was in their possession for service. Because the dealer neglected their statutory duty to perform the free recall repair, I was forced to spend $584.83 at independent shops to diagnose and fix a defect that is a direct mechanical m... Read more
Incident date: Mar 30, 2026
The contact owns a 2021 Honda CR-V. The contact stated that while driving at 30–35 MPH, the steering wheel failed to steer in the intended direction. The contact stated that the steering wheel independently steered and made a left turn. The vehicle crashed into a nearby pole. No warning lights were illuminated. The contact stated that when the vehicle stopped, the steering wheel independently sp... Read more
Crash
1 injured
Incident date: Mar 30, 2026
I had a tire installed by a repair shop approximately one month ago. I recently discovered that the tire installed on my vehicle is the incorrect size. My vehicle requires size 225/55R17, but the shop installed size 245/45R17. This creates a safety concern due to improper fitment, which can affect handling, stability, and overall vehicle performance. I only discovered the issue after experiencin... Read more
Incident date: Mar 30, 2026
I had a tire installed by a repair shop approximately one month ago. I recently discovered that the tire installed on my vehicle is the incorrect size. My vehicle requires size 225/55R17, but the shop installed size 245/45R17. This creates a safety concern due to improper fitment, which can affect handling, stability, and overall vehicle performance. I only discovered the issue after experiencin... Read more
Incident date: Feb 2, 2026
The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention). The local dealer was contacted and confirmed that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.
Incident date: Feb 2, 2026
See attached document for complaint.
Incident date: Feb 26, 2026
A supplemental restraint warning came on dashboard, I noticed other accord owners are experiencing the same this light has to do with possibly airbags or seatbelts making it possibly unsafe to drive.
Incident date: Feb 26, 2026
When the truck was idling the dod/afm turned on and disabled a cylinder and now I’m just having codes pop up for cylinder misfires
Incident date: Feb 26, 2026
Vehicle was stolen, sold, and relisted for sale. Open Recalls on vehicle.
Incident date: Mar 25, 2026
My vehicles motor is internally destroying itself. The rod bearing has gone and the motor is none functional. The car only has 98k miles. I have gotten the oil changed every 3k-4k miles and used 0W-20 oil as the manufacturer desired. It seems as though there has been 1.4million cars with this same issue as mine. I think a recall is in order. OEM new motor is $25.7k.
Incident date: Feb 18, 2026
I was told by a mechanic that something electrical is wrong with the vehicle it causes the engine to misfire. Different issue than before.
Incident date: Apr 1, 2026
The contact owns a 2018 Ford Taurus. The contact stated that upon parking the vehicle on a slightly inclined parking lot, the vehicle started rolling backwards. The contact engaged the electric parking brake, and the vehicle responded as intended. The contact stated that the failure had been recurring while parking the vehicle on an incline, requiring the electric parking brake to be engaged. The ... Read more
Incident date: Mar 15, 2026
I experienced an unexpected Loss of Motive Power (LOMP) event. Late afternoon traffic was fast, estimate 75-80 MPH. I attempted to change lanes get to the righthand shoulder and was very nearly involved in a high-speed collision with a semi-petroleum tank truck. He applied his brakes to avoid hitting me and started to jackknife, but regained control and continued. The truck missed by inches. ... Read more