Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Jan 1, 2022
Parasitic Battery Drain left battery dead and unable to start vehicle. This was caused by a defective DCM (Data Communication Module). This problem first surfaced within weeks of new car purchase and took about 6-months and several visits to dealer to remedy. I also replaced the oem battery with a new upgraded battery at my own expense. Recently the problem reoccurred as the DCM module again faile... Read more
Incident date: Dec 12, 2021
The contact owns a 2019 Subaru Outback. The contact noticed that the windshield was cracked from the middle going upward. The vehicle was taken to an independent mechanic where it was diagnosed that the windshield needed to be replaced. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 46,000.
Incident date: Jan 4, 2022
In Feb, 2021, I went to start my car in the garage. It was totally dead. It had just been in for 6 month svc 2 weeks earlier. I called dealership, they sent a tech to my home to get the car started. He said it was totally drained, left and came back later with a jumper system and got it started and drove it to the dealership. They installed a new battery and the tech said they were having tro... Read more
Incident date: Jan 5, 2022
Purchased my outback in January of 2020, Sometime in that same month I noticed a small crack in the windshield, down at the bottom on the passenger side. No idea how it cracked. by the next day the crack had grown to over 8 inches. I called subaru dealership and they stated that wasnt covered under warrantee and that they didnt deal with insurance companies directly so I would have to get it fixed... Read more
Incident date: Jan 4, 2022
We have had 4 windshields on this vehicle and now the current one that was just replaced last October ( 3 months ago) just broke too. If we have this replaced it will be the 5th windshield in 4 years. It is unsafe because visibility is reduced. This is a common problem with Subarus, as evidenced by the many online discussions regarding the faulty windshields. Subaru did lose a lawsuit for 2015-20... Read more
Incident date: Jan 4, 2022
We have had 4 windshields on this vehicle and now the current one that was just replaced last October ( 3 months ago) just broke too. If we have this replaced it will be the 5th windshield in 4 years. It is unsafe because visibility is reduced. This is a common problem with Subarus, as evidenced by the many online discussions regarding the faulty windshields. Subaru did lose a lawsuit for 2015-20... Read more
Incident date: Jan 1, 2022
The contact owns a 2020 Subaru Outback. The contact stated that after parking the vehicle, the next morning it was discovered that the front windshield had cracked on the passenger’s side. The contact indicated that no object had struck the vehicle to cause the failure to occur. The manufacturer was notified of the failure. The local dealer was not yet notified of the failure. The failure mileag... Read more
Incident date: Jan 2, 2022
Battery dies and vehicle is unable to start after short periods of being turned off. This has left me stranded in unsafe areas and can pose a major safety hazard. Vehicle has been inspected and no issues found by Subaru dealer. No warning lights or other notifications, vehicle simply does not start.
Incident date: Jan 2, 2022
The contact owns a 2005 Subaru Outback. The contact stated while driving downhill at 40 MPH, the check engine warning light was illuminated. The accelerator pedal was depressed however, the vehicle failed to respond. The contact parked on the side of the road and restarted the vehicle after 3-4 minutes and continued driving to his destination. The contact stated that the check engine warning light... Read more
Incident date: Nov 13, 2021
The windshield has cracked on the passenger side. It has not put anyone at risk however, this seems to be an issue with many Subaru owners yet Subaru has not done anything about this issue. The vehicle has yet to be inspected.
Incident date: Dec 7, 2021
BACKED CAR OUT OF THE GARAGE AND WAS UNABLE TO TURN THE WHEEL PROPERLY. THERE WAS NO POWER STEERING AND A LIGHT ON THE DASH INDICATED SAME. CALLED MY SON, WHO ASKED ME TO PULL FRONT, BACK, AND THEN PARK AND TURN OFF ENGINE AND RESTART. THIS CAUSED THE POWER STEERING TO WORK PROPERLY. APPT W SUBARU FOUND FAILURE OF GEARBOX. THEY STATE, WARRANTY ONLY COVERS IF BOX IS CRACKED DUE TO ROAD SALT. ... Read more
Incident date: Dec 30, 2021
Windshield cracked
Incident date: Jan 2, 2022
I have a 2019 Subaru Impreza and my windshield cracked for the second time in two years. I was driving and heard a loud pop and the windshield cracked from the top about a foot down. Nothing hit the windshield. The first time this happened, the car was sitting in the driveway. I have an appointment with the dealer tomorrow. I verified that this is happening to others and that there is a class acti... Read more
Incident date: Mar 1, 2021
The contact owns a 2009 Subaru Outback. The contact stated that both the driver’s and passenger’s side seat belts failed to retract upon release. The contact had taken the vehicle to the dealer where the parts to repair both seat belts were ordered. When the vehicle was returned to the contact, both the driver’s side seat belt and the passenger’s side seat belt were replaced. The manufactu... Read more
Incident date: Dec 21, 2021
While driving the car on or about 12/21/2021 at about 6 or 7 pm at night, I experienced a catastrophic failure of the transmission. The car lost drivetrain power and began to shudder and limp along the road. All the warning lights on the dashboard lit up at once. Fortunately, I was not on a highway, and I was able to safely pull over to the side of the road. But the incident did leave me unsettled... Read more
Incident date: Jan 3, 2022
Battery continues to die. We have had our vehicle for a year and had to get to replace our battery 3 times including today! Multiple jumpstarts. Even had it die from leaving out trunk open once. How does that make sense?
Incident date: Jan 3, 2022
I parked in my garage for 2 weeks, and I couldn’t start my car again. I had to jumpstart it. This is the third time it happened. The battery checked out fine. I drove around and now able to start again.
Incident date: Dec 31, 2021
The windshield cracked with no apparent impact from an object. While driving, a loud pop sound was heard and a 10" long curving crack appeared on the left side of the windshield.
Incident date: Jun 25, 2020
Battery issue: 2020 Subaru Outback When I purchased the vehicle in April 2020 I drove it for 3 Months then the battery died. The Dealer told me it was a faulty battery and then replaced it. (Battery #2) For the last year and a half I've been experiencing Problems starting/Navigation & Display Screen not working correctly. Three days ago guess what happened? My Battery died again....Called ... Read more
Incident date: Dec 31, 2021
Front windshield had a spontaneous crack form from some point out of sight under the bottom seal, just right of the center of the windshield. The windshield had no chips, and the car is four months old. This took place in early morning, before sunrise, with an outside temp. of 20 degrees F showing on the car thermometer.
Incident date: Jan 2, 2022
After 2 week of new car ownership--battery dead. Only 359 miles on the car
Incident date: Jan 3, 2022
CONSTITUENT WRITES IN REGARDS DANGEROUS UNINTENDED ACCELERATION WITH CERTAIN SUBARU MODELS. THE CONSUMER STATED SUBARU FORESTER MODEL YEAR 2012 TO PRESENT AND SUBARU OUTBACK MODEL 2015 TO PRESENT EXPERIENCE UNINTENDED ACCELERATION WITHOUT WARNING. THE CONSUMER STATED DEPRESSING THE BRAKE PEDAL DOES NOT PREVENT THE FAILURE FROM OCCURRING. THE MANUFACTURER STATED THE VEHICLES WERE OPERATING AS DESI... Read more
Incident date: Jan 2, 2022
Windshield cracked to the point of requiring repair from pinhead size chip that barely left a mark. The windshield is being replaced but photos are available upon request. The crack quickly spread to the outer edge of the windshield, causing further risk to the structural integrity of the entire windshield. The problem was confirmed by a glass shop as requiring a replacement.
SUBARU
XV CROSSTREK
(2014) — UNKNOWN OR OTHER
Jan 3, 2022
Incident date: Jan 3, 2022
My battery was dead and I was locked inside my car. I tried unlocking my car using the mechanical knob but it was not working. I was locked inside my car in a 28 degree weather at 6am until my roadside assistance came. This could happen in a summer day in Texas and can do the worst possible thing to myself.
Incident date: Apr 1, 2020
The contact owns a 2020 Subaru Forester. The contact stated that on three separate occasions, a crack had formed on her windshield obstructing her vision. All cracks to the windshield had formed after minor or no impact. The first crack was detected upon the entrance of the vehicle on the lower driver-side corner; the crack had spread from one edge to another. The second crack had formed while the... Read more
Incident date: Dec 28, 2021
Windshield cracked in cold weather.
Incident date: Dec 30, 2021
My vehicle windshield made a popping noise and a crack appeared on the front window, which was about 4 inches long, but the crack continues to grow as the vehicle is driven. The crack appeared on Dec 30 2021
Incident date: Jan 2, 2022
I have just over 33,000 miles. I already had to replace the battery. Its 60 degrees out this past week and with a 1 year battery the car doesnt start. I have had to get my car jumpstarted 5 times in the past 5 days because the battery goes completely dead. Not even enough power to unlock the doors. I have to use the manual key.
Incident date: Feb 18, 2019
The battery in this vehicle consistently drains to the point it cannot start the car. It happened with the OME battery and all subsequent replacements. I reported it originally to Subaru on the date below but it has continued to happen and I have had to buy a portable charger along with new batteries to work around the issue. Leaving a door open for 15 mins or radio on for 4 mins without the engi... Read more
Incident date: Mar 1, 2021
The battery will drain in under a week if the car is not driven. Subaru dealer gave me 3 batteries in 6 months. The battery tests fine, but discharges if the car sits for a week. Subaru USA gave $350 to go buy a top of the line battery and the issue persists with an Optima yellow top.
Incident date: Dec 29, 2021
Electrical system drains battery very frequently. I have had alternator checked and is fine. This vehicle drains batteries leaving the car unable to start. The batteries will be dead by the 2 year warranty. I see there is a lawsuit in NJ showing the CAN electrical system does not go to sleep when the car is off.
Incident date: Jan 2, 2022
Battery drains extremely quickly. I replaced with brand new battery and it completely drained overnight. When I tried to start car next morning the Engine clicked repeatedly then the infotainment and dash lights started blinking and acting strangely then went black but the music still played (with a black screen and car off). This is very alarming as it appears to be a major electrical issue that... Read more
Incident date: Dec 23, 2021
Hello, I am writing to report an incident of a cracked windshield while driving on highway 5 in Los Angeles, CA. I have owned this vehicle for about 6 months. The vehicle is available for inspection and I have attached the photos for review. The windshield has been inspected by a Subaru dealership who states they cannot repair or replace the windshield. The dealership suggested filing a claim w... Read more
Incident date: Nov 12, 2021
oil leak from power train
Incident date: Jan 1, 2022
The battery goes dead prematurely. This is a 2017 Outback and I am having to replace the battery for the third time already. Something is wrong with the electrical system.
Incident date: Dec 29, 2021
The accelerator pedal position sensor is faulty. It is prone to wear in these vehicles based on my research. This caused my car to go into limp-mode on the highway, rapidly cutting my speed in half. The accelerator provides no response until vehicle was restarted. The ECU put out the code P2138 for loss of voltage in throttle system.
Incident date: Dec 29, 2021
The accelerator pedal position sensor is faulty. It is prone to wear in these vehicles based on my research. This caused my car to go into limp-mode on the highway, rapidly cutting my speed in half. The accelerator provides no response until vehicle was restarted. The ECU put out the code P2138 for loss of voltage in throttle system.
Incident date: Dec 31, 2021
Srs airbag system needs to be checked error. Airbag not going on sometimes when passenger is in seat
Incident date: Dec 31, 2021
Srs airbag system needs to be checked error. Airbag not going on sometimes when passenger is in seat
Incident date: Dec 29, 2021
Windshield broke on its own
Incident date: Dec 27, 2021
Driver gets choked while drinking a cold beverage, gets disoriented and loses consciousness momentarily causing the vehicle to veer off the street and strike a tree with extensive front end damage. Airbags did not deploy at all. Driver has injuries from the crash, such as possible fractured wrist, contusions and much pain in the neck, chest and back areas. She was transported by EMS to the hosp... Read more
Crash
1 injured
Incident date: Dec 27, 2021
Driver gets choked while drinking a cold beverage, gets disoriented and loses consciousness momentarily causing the vehicle to veer off the street and strike a tree with extensive front end damage. Airbags did not deploy at all. Driver has injuries from the crash, such as possible fractured wrist, contusions and much pain in the neck, chest and back areas. She was transported by EMS to the hosp... Read more
Crash
1 injured
Incident date: Dec 30, 2021
Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (tem... Read more
Incident date: Dec 30, 2021
Rear lift-gate (power tailgate hatch) emits an audible constant tone, and will not open. The car can be in park, off, or driving and will not stop the audible tone and the lift gate remains locked closed. You can not unlock the lift-gate by using the door mounted unlock, the rear lift-gate button or by key fob. No matter what the lift-gate will remain in a locked and fixed state. The only (tem... Read more
Incident date: Dec 30, 2021
Safety Recall: WVX34 NHTSA Campaign: 11V464000 The front lower passenger side control arm completely rusted in half. It occurred while parking vehicle, fortunately not driving at high speed. The recall was previously completed by Subaru dealership in Ann Arbor, Michigan, in 2011. According to service records, they had been treated with anti-corrosion coating... I purchased the vehicle from a fam... Read more
Incident date: Dec 30, 2021
Safety Recall: WVX34 NHTSA Campaign: 11V464000 The front lower passenger side control arm completely rusted in half. It occurred while parking vehicle, fortunately not driving at high speed. The recall was previously completed by Subaru dealership in Ann Arbor, Michigan, in 2011. According to service records, they had been treated with anti-corrosion coating... I purchased the vehicle from a fam... Read more
Incident date: Dec 29, 2021
Battery continues to drain prematurely. It's been an issue since the very beginning of out ownership in June 2018. We replaced the battery after it would not hold a charge for more than two days. The replacement battery still wouldn't last for more than a day or two. Now in the cold weather it won't even last a day. Two days ago, I went in the grocery store for about 45 minutes and the battery... Read more
Incident date: Dec 27, 2021
my air bags didn't deploy when I hit a tree, and the seat belt gave loose. A police report was filed, and the car was evaluated by a collision center. The insurance company has not yet evaluated the vehicle. The air bag indicator light indicated the air bags were in good working order. I slid off the road in snow and hit a tree dead on and my entire front end crumpled, but my air bags didn't deplo... Read more
Crash
1 injured
Incident date: Dec 27, 2021
my air bags didn't deploy when I hit a tree, and the seat belt gave loose. A police report was filed, and the car was evaluated by a collision center. The insurance company has not yet evaluated the vehicle. The air bag indicator light indicated the air bags were in good working order. I slid off the road in snow and hit a tree dead on and my entire front end crumpled, but my air bags didn't deplo... Read more
Crash
1 injured