Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Feb 16, 2022
2019 Subaru Ascent with a battery draining for no known reason. Found the lift gate open one evening in the garage when I had not driven the car recently, though had been in the garage and not noticed the issue. Replaced the battery and it was dead within a week. Spoke with a Subaru dealership who denies knowing anything about this issue and stated the diagnostic could take 10-20 hours at over ... Read more
Incident date: Apr 3, 2022
Hill start assist system failure. Apply power, but the car would not go very far before the brakes were automatically applied. Pull out into traffic and the car would not go. Dangerous. Warning message that the system hill start assist should be inspected by a Subaru dealer. Drove on deserted city streets for two minutes and then everything was okay except the warning light stayed on until I ... Read more
Incident date: Apr 3, 2022
Battery drains periodically. Jump gets me back up and running but this is a known Subaru Outback issue.
Incident date: Apr 2, 2022
Driving at speed on 75 S in Dallas and noticed a line crawling up my windshield from the seal near the hood. Didn't hear anything hit the glass. The line keeps getting bigger. It will become harder to see and I fear the glass with shatter at some point. Just had the car inspected a few weeks previous.
Incident date: Mar 14, 2022
We have had to replace the battery on our Outback 4 times in 5 years. We have been told that we have so many Bells & Whistles on the Outback that frequently having to replace the battery is a common occurring problem..... The battery just dies with warning. I have been told by the Service Department that they have checked the system and that there is NOTHING wrong with the car. My daughter saw the... Read more
Incident date: Apr 10, 2020
My 2020 Subaru Outback has had starting issues since shortly after I purchased the car on 1/31/2020. If I do not drive the car for more than two or three days the car will not start without a jump. On one occasion the battery was completely drained so that the fob key would not even unlock the car. Not long after I purchased the car I spoke to a mechanic at the Subaru dealership regarding the batt... Read more
Incident date: Jan 14, 2022
The battery went dead on Jan 14th 2022. This isn't totally unexpected as this was the first time the battery needed replacing since the car was purchased new. However, after the battery was replaced the same day, three days later Jan 17th the battery was again dead. Since then, the battery has been replaced once more and again died on both March 27th and April 1st. The car is driven weekly at leas... Read more
Incident date: Apr 1, 2022
Windshield is faulty because it cannot hold up to small impacts of small rocks. I was driving on the freeway and a nearby car picked up a small rock which impacted my windshield glass. There was about one centimeter circumference star crack that webbed out 1 inches. While driving, the crack grew to 1 foot long in the span of less than 30 minutes during the drive (this day the outdoor temperature w... Read more
Incident date: Apr 2, 2022
Windshield spontaneously cracked with no impact from foreign object.
Incident date: Apr 1, 2022
In 3 months of owning this vehicle, the Auto Emergency Braking (AEB) system has spontaneously triggered with no cause at least a handful of times (multiple incidents). I am driving with no danger or risk of collision and the vehicle will slam on the brakes and make horrible noises. Not only is this incredibly frustrating, but in an urban driving environment, it is incredibly dangerous.
Incident date: Mar 31, 2022
My 2022 Subaru Outback is 9 month old with only 9432 miles. On 3/31/2022 the windshield suffered the spontaneous windshield breakage problem that Subaru's suffer from. The windshield cracked from the lower left corner of the glass (looking from the front of the car to the windshield). There was nothing that hit the glass. There is no marks on it other than the crack that starts from the lowe... Read more
Incident date: Mar 31, 2022
1. Dealer confirmed the car frame is rusted and a safety issue 2. Dealer confirmed the car frame is a safety issue due to the frame could separate 3. Yes dealer has confirmed the rusted frame is a safety issue 4. Yes the dealer has inspected this car and confirmed the frame is a safety issue 5. No lights or messages
Incident date: Mar 18, 2022
Car caught fire after a relatively slow (less than 35 mph) collision with a Chevrolet Tahoe. Other vehicle was driveable, my Subaru Forester caught fire.
Crash
Fire
Incident date: Mar 18, 2022
Car caught fire after a relatively slow (less than 35 mph) collision with a Chevrolet Tahoe. Other vehicle was driveable, my Subaru Forester caught fire.
Crash
Fire
Incident date: Mar 18, 2022
Car caught fire after a relatively slow (less than 35 mph) collision with a Chevrolet Tahoe. Other vehicle was driveable, my Subaru Forester caught fire.
Crash
Fire
Incident date: Feb 22, 2022
Had to have both rear struts & strut mounts replaced at only 52000 miles.
Incident date: Mar 30, 2022
In my Subaru Forester, my battery continues to drain while the car is off and locked. I am unable to start the car in the mornings when I go to work because of this. To get the car to start, I am constantly jumping it. I was not at risk. The problem has not been confirmed by a dealer. The component has not been inspected by the manufacturer, police, or insurance agency. No warning lamps, me... Read more
Incident date: Mar 30, 2022
The battery drains when the car is not driven for 5 days or more. This newly-engineered battery was necessitated to support the auto-stop-start feature on the car. The battery was replaced on 1-26-2021. On 3-30-2022, the car would not start again after not being driven for 5 1/2 days and had to be jump started. The dealership says the battery is fine but I have to rearrange my life to drive thi... Read more
Incident date: Mar 10, 2022
The contact owns a 2019 Subaru Forester. The contact stated while at a complete stop at the car wash waiting for his turn, the vehicle accelerated suddenly and unintendedly, and crashed into a concrete brick wall. The air bags deployed. The contact sustained a whiplash, laceration on the left arm, muscle injuries in the back, skin abrasion on the upper arm, Skull laceration. The contact was pinne... Read more
Crash
1 injured
Incident date: Mar 14, 2022
Transmission was about to fail. Car started making noise at low speeds in drive and reverse about 2-3 weeks ago, so I brought it in and mentioned the noise to the service advisor. There were no warning lights, messages on the dash indicating a problem. Confirmed by a Subaru dealer as needing to be fully replaced.
Incident date: Mar 29, 2022
1. Car stalls when slowing down 2. Safety issue dealer has listed as torque issue and as safety issue 3. Dealer has vehicle now and report say torque issue with CVT 4. By delaer 5. No lights, car stalls when slowing down
Incident date: Mar 30, 2022
The windshield cracked while driving at 45mph on a normal street. Nothing hit the windshield, it just popped and cracked. This is the second time this has happened to this vehicle. The previous cracks occurred while it was parked.
Incident date: Mar 31, 2022
0N03/31/22 2 CRACKS WERE DISCOVERED IN THE WINDSHIELD ON THE DRIVERS DIES OF THE VEHICLE. ONE WAS 9 INCHES IN LENGTH THE OTHER WAS 12 INCHES IN LENGTH. BOTH STARTED AT THE BASE OF THE WINDSHIELD AND WENT UPWARD. ON 0330/22 THE VEHICLE HAD BEEN AT THE DEALER FOR AN IL CHANGE AND OVERALL INSPECTION. NO DEFECTS WERE FOUND. VEHICLE WAS HOUSED IN GARAGE OVERNIGHT. CRACKS WERE FOUND THE NEXT MORNING. NO... Read more
Incident date: Feb 26, 2022
Car windshield cracked with no reasons on a high way. The dealer has inspected the vehicle and confirmed the issue. Safety of the passengers at the front is at risk. Car is within three years.
Incident date: Mar 27, 2022
The front lights are extremely bright for other drivers on the road. It is so bad that I took it into the dealership/service department to get them checked out. I was told that there is no issue with the lights and other drivers are not use to the led lights being installed into newer vehicles. I can see three blocks in front of me as far up into the trees. I rarely drive at night, because I am co... Read more
Incident date: Mar 30, 2022
Windshield cracked out of no where. I’ve only had this car 1 day and it’s brand new.
Incident date: Mar 18, 2022
I’m driving down the road and I hit a bump, then I go to brake and veers left, I take to my mechanic he says the my subframe cracked, car is not safe to drive, he says it happens a lot
Incident date: Dec 1, 2021
The contact owns a 2013 Subaru Impreza. The contact stated that the key would become stuck in the ignition switch. The failure would occur intermittently however it was progressively worsening. The contact contacted the dealer who stated that the CVT parking brake switch needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and confirmed the exten... Read more
Incident date: Mar 29, 2022
1. When coming to a stop the vehicle will shudder and stall. Vehicle drives fine until slowing down to and then will sometimes shudder and stall. 2. The car stalling when slowing down others drivers can hit you as they do not expect you to come to a complete stop. 3. I am taking the car to the dealer tomorrow. 4. I have notified the dealer of the issue and I have found two bulletins from the m... Read more
Incident date: Mar 17, 2022
The contact owns a 2021 Subaru Ascent. The contact stated that while the daughter was driving approximately 20 mph and making a slight right turn, the steering wheel did not respond and the vehicle drifted to the left and crashed into the guard rail. Prior to the incident the driver indicated the steering wheel felt wobbly and unstable. There were no injuries reported. The police was called to sce... Read more
Crash
Incident date: Mar 10, 2021
Within a month of owning this vehicle new, the windshield formed a crack in it randomly. A few weeks later It formed another in the center near the driver's side making it harder to focus on the road. Now we have 2 cracks next to each other obstructing the driver's view.
Incident date: Feb 1, 2022
I purchased my 2019 Subaru Crosstrek in 2019 brand new and as of March 29th, 2022 I have had two windshield replacements due to cracks. I have never had this issue before with my other vehicles and I have also owned a 2016 Subaru Impreza so I am assuming it might have something to do with the year and model of my current Subaru. I recently replaced my cracked windshield last month and today I have... Read more
Incident date: Mar 28, 2022
I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don’t believe me? Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass... Read more
Incident date: Mar 28, 2022
I bought this car January 2021. In June 2021, the smallest pebble cracked my windshield while I was driving on the freeway. Yesterday, 3/28/22, I was driving home from work like usual and my sunroof spontaneously exploded and completely shattered. Yep, you read that right. Don’t believe me? Search up: Subaru exploded sunroof on Google. Thank god I had the sunroof shade closed or else the glass... Read more
Incident date: Jan 31, 2020
Headlights do not have a true low beam. When low beam is selected it partially blocks the top of the high beam. OK if on a dead flat road. On one that undulates at all at some point cars coming the other way are blinded by the full brightness of the headlight. Often because of this oncoming cars are flashing their high beams at me thinking that I haven't dimmed mine. If a driver is blinded by the... Read more
Incident date: Mar 28, 2022
Yesterday, March 28, 2022 I stopped to run into a shop. Left my windows down because it was hot. My AC fan doesn’t work half the time. When I put my keys in the ignition, the key would not turn to accessories or ignite the car to start. The steering wheel was locked. The park gear shift wouldn’t move. I tried forcing these for at least 15 minutes. I had my emergency key fob and tried it repeat... Read more
Incident date: Mar 28, 2022
Yesterday, March 28, 2022 I stopped to run into a shop. Left my windows down because it was hot. My AC fan doesn’t work half the time. When I put my keys in the ignition, the key would not turn to accessories or ignite the car to start. The steering wheel was locked. The park gear shift wouldn’t move. I tried forcing these for at least 15 minutes. I had my emergency key fob and tried it repeat... Read more
Incident date: Feb 21, 2022
The contact owns a 1998 Subaru Legacy. The contact stated while driving approximately 45 MPH, there was a delayed failure in the braking system. The contact notified the local dealer regarding the failure and related the failure to NHTSA Campaign Number: 99V040000 (Service Brakes, Hydraulic) for which the vehicle was included. The vehicle was not diagnosed. The vehicle was not repaired due to par... Read more
Incident date: Feb 22, 2022
This vehicle has a crack across the lower part of windshield. Apparently this is a notorious subaru problem I'm told.
Incident date: Mar 14, 2022
Thousands of Subarus are developing leaking cam carriers which can cause the vehicles to stall due to oil loss. There are online threads with many, many owners reporting their vehicles developed this problem - many with low mileage. My vehicle developed the problem with about 40,000 miles on the odometer. This vehicle should be recalled. Dealerships are making a fortune fixing these vehicles, ofte... Read more
Incident date: Mar 14, 2022
Thousands of Subarus are developing leaking cam carriers which can cause the vehicles to stall due to oil loss. There are online threads with many, many owners reporting their vehicles developed this problem - many with low mileage. My vehicle developed the problem with about 40,000 miles on the odometer. This vehicle should be recalled. Dealerships are making a fortune fixing these vehicles, ofte... Read more
Incident date: Mar 14, 2022
Thousands of Subarus are developing leaking cam carriers which can cause the vehicles to stall due to oil loss. There are online threads with many, many owners reporting their vehicles developed this problem - many with low mileage. My vehicle developed the problem with about 40,000 miles on the odometer. This vehicle should be recalled. Dealerships are making a fortune fixing these vehicles, ofte... Read more
Incident date: May 8, 2021
1. The car battery failed on six separate occasions within a 12 month time frame. First on May 8, 2021, August 21, 2021, September 9, 2021, November 5, 2021, February 5, 2022, and on March 28, 2022 2. The drivers safety was placed at minimal risk on one occasion since cars were lined up behind in a parking lot when the car would not start. 3. Yes, the problem has been reproduced due to the nu... Read more
Incident date: Mar 28, 2022
Battery keeps on dying and doesn’t hold charge. Vehicle has less than 8000 miles on it. 3 weeks ago my vehicle was parked in my garage for one week while I was on vacation and the battery was dead and needed to be jump started. Last week My vehicle was in the garage for 8 days and would not start again and needed to be jump started. Then 4 days had passed since the vehicle was jump started and t... Read more
Incident date: Mar 28, 2022
Battery keeps on dying and doesn’t hold charge. Vehicle has less than 8000 miles on it. 3 weeks ago my vehicle was parked in my garage for one week while I was on vacation and the battery was dead and needed to be jump started. Last week My vehicle was in the garage for 8 days and would not start again and needed to be jump started. Then 4 days had passed since the vehicle was jump started and t... Read more
Incident date: Mar 26, 2022
The contact leased a 2020 Subaru Forester. The contact stated that while reversing in a driveway, the vehicle suddenly accelerated on its own and crashed into a bush without the accelerator pedal being depressed. There were no reported injuries. There were no warning lights illuminated. The contact applied the brake pedal and the vehicle stopped. The vehicle was taken to the local dealer but they... Read more
Crash
Incident date: Feb 27, 2022
*Eyesight system detects collision hazard and applies brakes when entering certain curves. *Unexpected braking in curve, particularly when roadway is wet poses a danger to driver and other motorists. *Not reproduced by dealer or service center, problem is captured on dashcam video. *Vehicle has been inspected by dealer *Eyesight system seems to "glitch" frequently, causing a variety of warning lam... Read more
Incident date: Feb 27, 2022
*Eyesight system detects collision hazard and applies brakes when entering certain curves. *Unexpected braking in curve, particularly when roadway is wet poses a danger to driver and other motorists. *Not reproduced by dealer or service center, problem is captured on dashcam video. *Vehicle has been inspected by dealer *Eyesight system seems to "glitch" frequently, causing a variety of warning lam... Read more
Incident date: Mar 19, 2022
Brake pedal became less firm, and less effective, and Brake warning light came on. I was able to park my Outback, and saw evidence of brake fluid leaking from under the right rear passenger seat. After pulling the lower rear seat cushion off, and pulling the brake line grommet out of the body, I saw, through the hole the brake lines go through, a fitting that had bare rusty brake lines attached to... Read more
Incident date: Mar 20, 2022
The battery went dead even though the car was parked in the garage and had been driven recently. AAA was called to jump start it. The vehicle only has 5k miles on it, so it shouldn’t be having battery problems. We are lucky this happened at home.