Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Aug 1, 2022
Thermo electro valve failed, tripping check engine lights in the dashboard. I was told that the vehicle was undrivable until the part, which has been affected by supply chain issues, can be acquired by the dealer.
Incident date: Aug 2, 2022
The contact owns a 2020 Subaru Forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was to... Read more
Crash
1 injured
Incident date: Aug 2, 2022
The contact owns a 2020 Subaru Forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was to... Read more
Crash
1 injured
Incident date: Jul 5, 2022
Windshield cracked with minor strikes. There are two cracks, one small crack, one large crack in windshield and some chips. The windshield seems to be prone to cracking and when I discussed this with the Subaru dealer on 08/05/2022 about the 2020 Forester, he stated that the windshields are thinner to reduce weight for improved fuel efficiency and are not as durable as older windshields. The r... Read more
Incident date: Apr 11, 2022
I have had several instances while driving on the highway when my forester revs to a very high RPM, the vehicle speeds up suddenly, and then shuts off completely. The only fix is to put the vehicle in neutral, move to the shoulder, and restart the vehicle. This has happened approximately 4 times during my 1 year of ownership and it is completely random when it occurs.
Incident date: Oct 2, 2021
The passenger airbag light switches to ON when no one is in the seat, and switches to OFF when I have a passenger. The seat is completely stock (no back support pads or cushions or baggy clothing) and my passengers sit in the seat normally. Restarting the vehicle does not fix the issue. There is an associated recall for this specific issue, but my forester is a few months outside of the covered ... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Jan 24, 2018
The passenger airbag is disabled when my light weight wife is riding in our 2018 Subaru Forester. There is a recall for this issue including 2018 models but it looks like Subaru thinks the fault is caused by heated seats. We don't have heated seats - so maybe that's why our VIN doesn't register ??? However it is definitely a safety problem that Subaru must fix. I don't want to get embroiled in a l... Read more
Incident date: Jan 24, 2018
The passenger airbag is disabled when my light weight wife is riding in our 2018 Subaru Forester. There is a recall for this issue including 2018 models but it looks like Subaru thinks the fault is caused by heated seats. We don't have heated seats - so maybe that's why our VIN doesn't register ??? However it is definitely a safety problem that Subaru must fix. I don't want to get embroiled in a l... Read more
Incident date: Feb 1, 2022
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amoun... Read more
Incident date: Jul 2, 2022
The windshield started getting scratches & dings on it within 2 weeks of it being purchased for no apparent reason
Incident date: Aug 1, 2022
Battery drained, car would not start. First occurrence with new car at 831 miles, battery diagnosed as defective and replaced by manufacturer. Second occurrence at 4620 miles after sitting unused 8 days at airport parking, battery drained and most "check engine" lights on after jump-starting. EyeSight and most safety features disabled until checked and reset by manufacturer. Manufacturer quote "... Read more
Incident date: Aug 3, 2022
We bought our 2020 Outback used in May 2022. I have had to get a jump three times in the past two weeks. I am traveling alone and not only had it involved me being late for work, but my safety as well.
Incident date: Jul 31, 2022
2019 Forrester has dangerous windshield that is prone to chipping and cracking very easley
Incident date: Aug 1, 2022
Braking for stop - brake pedal sinks, car accelerates ; requires extreme brake pedal push to stop car. A very unsafe condition. No warning or any dash board indication. Happened several times already.
Incident date: Aug 1, 2022
Braking for stop - brake pedal sinks, car accelerates ; requires extreme brake pedal push to stop car. A very unsafe condition. No warning or any dash board indication. Happened several times already.
Incident date: Jun 6, 2022
2019 Subaru Forester 2.5L JF2SKAEC0KH576270 I use cruise control most of the time in all of my cars. Tapping the inc/dec button in my Subaru changes speed in 5 mph increments. This is very dangerous because my other cars use 1 mph increments. My use case is on long climbs I like to slow down my car 1 or 2 MPH as it works harder. When I double tap the Subaru it drops by 10 MPH instead of the exp... Read more
Incident date: Aug 1, 2022
Windshield crack spontaneously appeared while parked. There are no rock chips. Crack starts where the windshield wipers meet, immediately over the heated windshield wiper location. This is the same issue that Subaru recently had a class action lawsuit against them for, though that was for models up to the year 2020. Subaru so far has denied there to be an issue and states that the warranty period ... Read more
Incident date: Aug 1, 2022
The contact owned a 2010 Subaru Impreza. The contact stated while her son was driving approximately 60 MPH, he stated that he heard a loud bang from the engine compartment and saw smoke coming from under the hood. The son stated that an unknown warning light had illuminated. The son safely stopped the vehicle, exited, and noted that more smoke was coming from under the hood. The son stated that a ... Read more
Fire
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Aug 3, 2022
Car is a Subaru Legacy GT 2005 Brake lines were corroded and burst and almost caused major accident on highway. Subaru is not taking responsibility of the recall since the car is in Florida now. Originally it was in New Hampshire which was designated as a recall state I called their customer recall line and they refused to repair it. this was part of a 200,000 + recall. Car only has 20,000 mil... Read more
Incident date: Aug 3, 2022
Frequent battery draining requiring battery to either be replaced or charged unless car is driven daily.
Incident date: Aug 2, 2022
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properl... Read more
Incident date: Aug 2, 2022
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properl... Read more
Incident date: Jul 18, 2022
Front windshield cracking appeared while was vehicle parked at home. Crack is several inches long and begins at the bottom edge of the windshield. I understand that Subaru has had many complaints about cracked windshields over the past several years and that the company has been involved in several lawsuits on this matter.
Incident date: Aug 2, 2022
car battery dies if tailgate is opened for several minutes. Had to replace battery in January 2022 and still have issues with the battery.
Incident date: Jul 25, 2022
Gas Gauge is not working correctly. This problem was supposedly fixed in a previous recall.
Incident date: Jul 31, 2022
Some kind of debris hit windshield on passenger side above bottom corner. The glass is not chipped, but the crack started developing quickly and reached to the middle of the windshield. The windshield itself was as new @12,000 miles only. It is noticeable that the crack is widened like the windshield glass is pulling itself apart. The crack is growing in length every day and following some random ... Read more
Incident date: Jun 27, 2022
I walked out to my car on Monday morning June 27th and the windshield on my 2022 Outback Wilderness was cracked on passenger side. No prior Rock Impact and only 2,807 miles . Submitted a claim with the dealer. Have not heard back yet. Manager said to call him back on Friday.
Incident date: Aug 1, 2022
The contact owns a 2019 Subaru WRX. The contact stated that she was unable to start the vehicle. The contact stated that the battery warning light was illuminated. The contact stated that her father was able to jumpstart the vehicle. The contact stated the following morning she experienced the failure for a second time. The contact called the local dealer and made them aware of the failure. The ve... Read more
SUBARU
XV CROSSTREK
(2013) - VISIBILITY/WIPER
Aug 2, 2022
Incident date: Jun 4, 2022
The windshield is cracked it is on the driver's side it is spidering down the windshield. I wad wondering if it was covered on the recall
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Jul 8, 2022
I have a 2016 Subaru Forester. One day I noticed the windshield of my 2016 Subaru Forester cracked in the garage. I do not recall any stone or point of impact while driving. It seems that the crack started from the right-side edge of the windshield extending to the midline. I have to repair this because the crack is getting worse. no warning lamps, messages or other symptoms of the problem prior t... Read more
Incident date: Jul 29, 2022
2 new battery drains dead just sitting in the driveway.
Incident date: Jul 26, 2022
Battery dies or runs so low the vehicle won’t start, if a door/hatchback is left open just a short time with the engine turned off. Or if the key fob is in the cab more than a few minutes with the engine off, or the accessory function is used more than a few minutes with the engine off. I bought the car on July 21st 2022. On July 26st 2022 I was driving it on a Jeep road and pulled over and st... Read more
Incident date: Jul 31, 2022
We purchased this 2022 Subaru Outback on 7/19/22. My wife was driving in the rain to church. She parked the car and attended the church service. After the about 2 hours she went got in the car and noticed 3 cracks in the front windshield. There were no known impacts to the windshield. There are 3 cracks originating from a center point. 2 of the cracks are about 12 inches longs with the 3rd b... Read more
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Aug 1, 2022
The power rear lift gate mechanism frequently does not work. Even when car is unlocked the rear lift gate refuses to open just giving a 3 beep warning. The back can be manually opened but not by me as it is extremely hard to lift. Sometimes the gate only opens partially, or only closes partially. After my husband manually moves the gate it does not close fully and does not lock so we have no guara... Read more
Incident date: Aug 1, 2022
The power rear lift gate mechanism frequently does not work. Even when car is unlocked the rear lift gate refuses to open just giving a 3 beep warning. The back can be manually opened but not by me as it is extremely hard to lift. Sometimes the gate only opens partially, or only closes partially. After my husband manually moves the gate it does not close fully and does not lock so we have no guara... Read more
Incident date: Jun 11, 2021
Battery drainage started to happen very frequently after that date. Causing us travel with Jumper cables all the time.
Incident date: Jul 31, 2022
Parked car in garage last night. All working properly. Attempted to start car in morning: tailgate open and no electrical activity Car battery dead
Incident date: Aug 1, 2022
2012 SUBARU FORESTER. CONSUMER WRITES IN REGARD TO STUD FAILURE. THE CONSUMER STATED THE 3 OF THE 5 WHEEL STUDS EXPERIENCED A SHEARING FAILURE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE DUE TO IT BEING A KNOWN ISSUE.