Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Nov 20, 2015
The contact owns a 2016 Subaru Forester. The contact stated while attempting to park in a driveway, the vehicle unintendedly accelerated causing the contact to crash into a building wall. There were no injuries sustained. The contact took the vehicle to an independent mechanic. The vehicle was repaired but the failure continued to proceed to accelerate. several times after the repairs. The manufac... Read more
Crash
Incident date: Jun 12, 2022
The contact owned a 2021 Subaru Forester Sport. The contact stated while driving at 75 MPH, the front end of the vehicle crashed into a small deer. The air bags did not deploy. The contact veered to the side of the road. The contact's friend who was occupying the front passenger seat exited the vehicle and inspected the front end of the vehicle. The contact's friend then advised her to immediately... Read more
Crash
Fire
1 injured
Incident date: Jun 13, 2022
The electrical system failed to go into sleep mode after parking the car. The battery was totally drained by morning causing us to find someone to use jumper cables to juice it up again.
Incident date: Apr 22, 2022
The contact owned a 2017 Subaru Outback. The contact stated while reversing, the vehicle accelerated backward. The contact pumped the brake pedal and was depressed aggressively several times however the brakes failed to respond. The vehicle collided with a pillar of bricks causing the vehicle to stop. No airbag deployed and no one was injured. A police report was filed. The vehicle was towed to a ... Read more
Crash
SUBARU
OUTBACK
(2017) — SERVICE BRAKES, HYDRAULIC:BRAKE FLUID LOW WARNING:SWITCH/SENSOR/FLOAT
Jun 13, 2022
Incident date: Apr 22, 2022
The contact owned a 2017 Subaru Outback. The contact stated while reversing, the vehicle accelerated backward. The contact pumped the brake pedal and was depressed aggressively several times however the brakes failed to respond. The vehicle collided with a pillar of bricks causing the vehicle to stop. No airbag deployed and no one was injured. A police report was filed. The vehicle was towed to a ... Read more
Crash
Incident date: Jun 12, 2022
Driving on residential road, heard a spontaneous pop and did not know what it was. By the end of the drive there was an approximately 2 foot long crack in the center of the windshield behind the rear view mirror. Crack started from top edge of the windshield, nothing had hit it, and proceeded to spread quickly. Due to the crack, the eyesight technology in the car stopped working. This has been s... Read more
Incident date: Jun 3, 2022
My windshield is constantly getting cracks and chips. When I tried to get the most recent crack repaired, the windshield cracked, forcing me to get a replacement. When the windshield got replaced, another crack appeared 24 hours later, rising from the bottom (near the car frame), towards the top of the car. This crack nearly doubled in size within 48 hours. I will be spending about $1500 total o... Read more
Incident date: Jun 12, 2022
First of all, I took my car in for an oil change 2 months ago, and they found nothing wrong with my car. However, yesterday, I attended a meeting away from my home. I was in the meeting in the morning for 2 hours. When I returned to my car, without any previous warning whatsoever, it would not start. My car is only 3 years old. I tried to open the hatch to get my jumper cables, but it requir... Read more
Incident date: May 11, 2020
Two issues. Main cabin computer reboots randomly. This causes other safety systems, Eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until Feb. 2021.Thsi did not fix the problem. Dealership updated cockpit control module again in Dec 2021 and yet again in Jan. 2022. This issue is still ongoing and I've learned ye... Read more
Incident date: May 11, 2020
Two issues. Main cabin computer reboots randomly. This causes other safety systems, Eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until Feb. 2021.Thsi did not fix the problem. Dealership updated cockpit control module again in Dec 2021 and yet again in Jan. 2022. This issue is still ongoing and I've learned ye... Read more
Incident date: May 11, 2020
Two issues. Main cabin computer reboots randomly. This causes other safety systems, Eyesight, to stop working until the device boots back up. This is 2020 and "fix" / update for cockpit control module wasn't available until Feb. 2021.Thsi did not fix the problem. Dealership updated cockpit control module again in Dec 2021 and yet again in Jan. 2022. This issue is still ongoing and I've learned ye... Read more
Incident date: May 20, 2022
The contact owns a 2022 Subaru Outback. The contact stated while driving 25 MPH, a small rock struck the windshield and immediately caused a crack. The windshield was replaced by the insurance company and the dealer. The contact stated that while driving a cracking sound was heard and the windshield cracked with glass pieces falling off. The contact stated that no injuries were sustained. The cont... Read more
Incident date: May 12, 2022
I discovered substantial seat belt fraying on the rear center seatbelt on my Outback Wilderness, mileage less than 3,600, on May 12, 2022. Photos will be attached. One fray is 1/4" x 1/4", is 30" from the tip end of the connector tongue, and has separated the belt. The second fray is 1/4" x 11/4" and is 34" from the tip end of the connector tongue. Both frays are on the same side or edge of ... Read more
Incident date: Feb 20, 2020
In February 2020, my wife and I discovered fraying on the edge of the second row center seat belt on our 2019 Subaru Ascent. The belt was stuck in the connected position and would not retract into the ceiling retracting apparatus. Other than the fraying on the edge of the belt, the belt was in near-new condition. The vehicle had approximately 23,000 miles on it. She took it to the dealer, Adven... Read more
Incident date: Jun 10, 2022
A very, very small pebble hit the windshield while driving and caused a ~9 inch fracture in the windshield. I see that Subaru has had a class action lawsuit for defective windshields, but for some reason did not include the 2018 Crosstrek — but I can assure you, it's the same glass on these vehicles and the smallest pebble caused a nearly foot long crack.
Incident date: Jun 9, 2022
The car will not allow me to turn it off and remove the key from the ignition. This is apparently caused by a known issue with the gear box/transmission stick not making proper contact with a metal plate within the box.
Incident date: Jun 9, 2022
The car will not allow me to turn it off and remove the key from the ignition. This is apparently caused by a known issue with the gear box/transmission stick not making proper contact with a metal plate within the box.
Incident date: Apr 27, 2022
Hood flew open on interstate. After driving around town running errands I drove onto the interstate got like a mile down the road. I was in the left lane going about 60 mph the hood flew open. Smashing directly into the windshield. I thankfully was able to hit my four ways and get to a stop without any collision. I couldn’t say exactly when the hood had been opened last but certainly was not rec... Read more
Incident date: Jun 10, 2022
I will be on my FOURTH windshield in less than a year. Cracked for no reason four times!
Incident date: Jun 8, 2022
Three cracked windshields, according to the service personnel the windshield on this vehicle is thin, Subaru was aware of it, but has done nothing about it. Subaru cover the cost of the first windshield and the part that was not covered by insurance on the second one. Now it’s out of warranty and I’m sure the windshield will be out of pocket and it’s well over $1000. The first crack was for ... Read more
Incident date: Jun 9, 2022
We have owned the 2019 Subaru Forester for approximately 3 years and have had to replace the windshield FOUR times due to cracking (some that have occurred without noticing a chip from an object from the road. When we purchased this vehicle, the dealer suggested we purchase a fairly expensive extended warranty for the windshield without disclosing that the Forester (and other models) have a much g... Read more
Incident date: May 31, 2022
2017 Subaru Forester- I had arrived to work and stopped at parking spot. Before I could put car in park position.. I heard a car high pitch revving sound. The car throttles forward and hit a building. Now I’m scared of the car.
Crash
Incident date: May 31, 2022
2017 Subaru Forester- I had arrived to work and stopped at parking spot. Before I could put car in park position.. I heard a car high pitch revving sound. The car throttles forward and hit a building. Now I’m scared of the car.
Crash
Incident date: Jun 10, 2022
In past 6 months, Subaru has done nothing about NHTSA Recall Number21V955000. No explanation from local dealer that sold the Subaru Ascent to me in January 2019.
Incident date: May 5, 2022
We tool the car to the DMV to get the plates and rhey told us the car had a recall. They stated the Fuel pump may fail. However, we were unaware.
Incident date: Jun 10, 2022
Rear bearing/hub assembly failure. Appears to be a known problem per information readily available online. Failure occurred at 40,746 miles. Replaced at dealership at my personal cost, out of warranty period. Hubs and bearings should not be failing at such low mileage. Could have caused other driveline or suspension problems and poses a safety issue as wheels would be unable to spin freely.
Incident date: Apr 27, 2022
Battery drained. Will not hold a charge. From what I’ve been reading it seems there is a problem in the electrical system that is draining the batteries of these cars.
Incident date: Apr 27, 2022
Battery drained. Will not hold a charge. From what I’ve been reading it seems there is a problem in the electrical system that is draining the batteries of these cars.
Incident date: Jun 5, 2022
1.car accelerated on its own—very scary. (Took the car to Cochran Subaru of Monroeville, but they said nothing was found wrong.) 2. The very next day, the real door would not latch and car would not lock. I reported these two issues to 1-800-SUBARU3. My case # is: 220610-163479 3. we did a “software” update bc we received a recall notice—it was completed at Cochran Subaru of Monroeville so... Read more
Incident date: Jun 5, 2022
1.car accelerated on its own—very scary. (Took the car to Cochran Subaru of Monroeville, but they said nothing was found wrong.) 2. The very next day, the real door would not latch and car would not lock. I reported these two issues to 1-800-SUBARU3. My case # is: 220610-163479 3. we did a “software” update bc we received a recall notice—it was completed at Cochran Subaru of Monroeville so... Read more
Incident date: Jun 5, 2022
1.car accelerated on its own—very scary. (Took the car to Cochran Subaru of Monroeville, but they said nothing was found wrong.) 2. The very next day, the real door would not latch and car would not lock. I reported these two issues to 1-800-SUBARU3. My case # is: 220610-163479 3. we did a “software” update bc we received a recall notice—it was completed at Cochran Subaru of Monroeville so... Read more
Incident date: Jun 9, 2022
I own a 2020 Impreza Hatchback with 18k miles. A significant crack appeared in the windshield out of nowhere, literally while parked in a safe environment. I was advised by Subaru corporate and my local dealership that this is not covered by warranty and would have to make a claim with my insurance. I can provide pictures and further detailed information if so required.
Incident date: Jun 9, 2022
I own a 2020 Impreza Hatchback with 18k miles. A significant crack appeared in the windshield out of nowhere, literally while parked in a safe environment. I was advised by Subaru corporate and my local dealership that this is not covered by warranty and would have to make a claim with my insurance. I can provide pictures and further detailed information if so required.
Incident date: May 30, 2022
The contact owns a 2014 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated unintendedly, went over a cement post, onto a sidewalk pavement, and crashed into a condo building. There was no warning light illuminated. The contact did not recall whether the brake pedal was depressed but failed to respond. The air bags failed to deploy. The contact was infor... Read more
Crash
Incident date: May 30, 2022
The contact owns a 2014 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated unintendedly, went over a cement post, onto a sidewalk pavement, and crashed into a condo building. There was no warning light illuminated. The contact did not recall whether the brake pedal was depressed but failed to respond. The air bags failed to deploy. The contact was infor... Read more
Crash
Incident date: May 30, 2022
Incident on Highway 80 on May 30, 2020. Entered Highway 80 (East) from Donner Sumit Roadside Rest, accelerated in the slow land and passed a truck and accelerated in the fast lane to 65-70 mph. Began feeling a severe/violent shaking of the steering wheel, a couple of inches or so, side to side. Pulled over and steering wheel was still shaking and brought the vehicle to a full stop. Shaking sto... Read more
Incident date: May 30, 2022
Incident on Highway 80 on May 30, 2020. Entered Highway 80 (East) from Donner Sumit Roadside Rest, accelerated in the slow land and passed a truck and accelerated in the fast lane to 65-70 mph. Began feeling a severe/violent shaking of the steering wheel, a couple of inches or so, side to side. Pulled over and steering wheel was still shaking and brought the vehicle to a full stop. Shaking sto... Read more
Incident date: Mar 14, 2022
The contact owns a 2017 Subaru Outback. The contact stated that there was a crack on the windshield. The contact stated that there was no impact to the windshield that could have caused the crack. The dealer and manufacturer were not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 60,000.
Incident date: Jun 2, 2022
2 June 2022 Incident started with tail gate issues (would not respond when the button was pressed, beeped straight about 3-5 minutes). Took car to the dealership, they did the parasitic drain test, and found that the battery no longer held a charge. Replaced the battery and then tested for a draw. Found that there was draw from the DCM (data communication module). That is scheduled to be replaced... Read more
Incident date: Dec 22, 2020
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was stationary, he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he jumped started the vehicle and started up as needed. The contact stated he continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, whe... Read more
Incident date: Dec 22, 2020
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was stationary, he was unable to start the vehicle. The contact stated no warning light was illuminated. The contact stated he jumped started the vehicle and started up as needed. The contact stated he continued to experience the failure. The vehicle was not drivable. The contact towed the vehicle to the local dealer, whe... Read more
Incident date: Jan 15, 2022
In January 2022 I received a recall notice on my 2020 Subaru Outback. I immediately contacted the nearest Subaru service facility (which happens to be about 30 miles away in Ft Myers, FL). I spoke w/someone in the service dept., and was advised that they, the svc. dept., have not received parts yet, but expect them in a few weeks. I waited about 8 weeks before calling them again, with the same res... Read more
Incident date: Jun 5, 2022
Battery died and will not hold a charge. Air bags were not engaged due to the elctrical system being impacted. Battery was charged and left overnight and the battery was fully drained in the morning and the car would not start. Battery was charged again and driven to the Subaru Dealer. The dealer fully charged the battery and left it over night and the same thing happened the next morning. Th... Read more
Incident date: Jun 9, 2021
The contact owns a 2019 Subaru Ascent. The contact stated that the battery was completely drained and the vehicle could not be started. There was no warning light illuminated. The contact had taken the vehicle to the dealer who diagnosed the vehicle and determined that the battery had drained and that the battery needed to be replaced. The vehicle was repaired however, the failure reoccurred. The ... Read more
Incident date: Jun 9, 2022
Windshield cracked after 1,200 miles. I do not recall any rock hit and do not see any hit point.
Incident date: Jun 9, 2022
Windshield spontaneously cracked with no damage occurring to it. Subaru claims they do not cover window repair under warranty.
Incident date: Jun 9, 2022
The windshield cracked after only having the car for 10 days
Incident date: Jun 7, 2022
The contact owns a 2016 Subaru Forester. The contact stated that while reversing out the driveway at approximately 2 MPH, the vehicle lost electric power steering assist and became difficult to steer. The electric power steering assist warning light was illuminated. The vehicle was not diagnosed or repaired. The VIN was not included in NHTSA Campaign Number: 19V065000 (Steering). The manufacturer ... Read more
Incident date: Jun 1, 2022
The Windshield broke for no apparent reason. It’s a big crack that affects visibility. I know there is an ongoing problem with other similar suburu vehicles and is currently under a lawsuit process.
Incident date: Jun 8, 2022
The windshield was parked in my driveway and was fine when I parked it. When I went to start the car the windshield had cracked. It was not hit with a rock or anything - just spontaneously cracked while sitting in my driveway. Vehicle is just over a year old and very low miles.