Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Sep 9, 2022
Have been driving my car on the interstate for 6 hours and when this problem happened I was in cruise control. Out of no where a bunch of dash lights come on, (E brake and cruise control lights start blinking, traction control light comes on, and my check engine light comes on). I tried turning my car off for a few minutes and turning it back on but the lights still are blinking. I Googled my pr... Read more
Incident date: Sep 9, 2022
Have been driving my car on the interstate for 6 hours and when this problem happened I was in cruise control. Out of no where a bunch of dash lights come on, (E brake and cruise control lights start blinking, traction control light comes on, and my check engine light comes on). I tried turning my car off for a few minutes and turning it back on but the lights still are blinking. I Googled my pr... Read more
Incident date: Aug 9, 2016
The contact owns a 2016 Subaru Outback. The contact stated she pull the window bottom for the front passenger side window to roll up automatically, she stated the window rolled shut but rolled down again. The vehicle was taken to the dealer, and they stated that it may be a sensor that needed to be replaced that was triggering the anti-entrapment. The contact stated she tried resetting the one-tou... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 4, 2022
Battery drains completely when parked for a week. Replaced the battery after it happened twice. After replacement, battery still drains after being parked for a week resulting in the vehicle having to be jump started.
Incident date: Sep 8, 2022
My battery is constantly needing to be jump started even after replacing it twice. The battery tests are always good. If I open my trunk while the car is not running, I have to get it jumped. I’m currently unloading groceries and what not with the car running to save myself from having to get jumped.
Incident date: Sep 8, 2022
The contact owns a 2016 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with oil leaking from the driver's side front cam carrier, rocker cover, and head gasket. The dealer informed the contact that the head gasket needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Sep 8, 2022
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contac... Read more
Incident date: Sep 6, 2022
I have had the battery be completely drained overnight for no apparent reason. Last year I took the car in 3 or more times for the dealer to diagnose. They gave me a new batter and said it was the parking break draining the battery. This year (almost a year later) the battery is again being drained. When the roadside assistance came to jump it he said the battery (after the jump) was only 3.9 vo... Read more
Incident date: Sep 6, 2022
I have had the battery be completely drained overnight for no apparent reason. Last year I took the car in 3 or more times for the dealer to diagnose. They gave me a new batter and said it was the parking break draining the battery. This year (almost a year later) the battery is again being drained. When the roadside assistance came to jump it he said the battery (after the jump) was only 3.9 vo... Read more
Incident date: Sep 8, 2022
While stopped in a line at a drive through the vehicles automatic shutoff (fuel savings feature) engaged. When the brake is released the car completely shut down, including all computer, dash and vehicle lights. The cars transmission was in Drive and could not be placed in Park in an attempt to restart the vehicle. After several minutes the car shifted to Park and was able to be restarted after ... Read more
Incident date: Aug 25, 2022
We have had two windshields crack for no apparent reason in this car.
Incident date: Sep 7, 2022
The transmission of my 2022 Ascent regularly slips or shutters when trying to accelerate. While maintaining speed I can also feel a shutter or flutter. As if it is trying to decide what ratio to keep. Even though I’m on flat ground and maintaining speed. It is a similar feeling to the transmission of y 2020 ascent I got rid of because of the fear of safety.
Incident date: Sep 1, 2022
Since I purchased this car, I had the battery drain to the point the lift gate would not open and kept beeping as if something was wrong with the car. I replaced the battery and the problem corrected itself. I am now having lights in the dashboard go out and the power windows stop working. There appears to be an issue with the electrical system.
Incident date: Aug 15, 2022
The contact's son owns a 2013 Subaru Legacy. The contact stated that while her son was driving at an undisclosed speed and approaching a traffic light, the vehicle stalled. The contact's son was able to restart the vehicle and continued driving. However, the failure reoccurred on two different occasions. Additionally, the contact stated that the vehicle was experiencing excessive oil consumption. ... Read more
Incident date: Apr 24, 2021
Crack in windshield rapidly developed into line of driver sight.
Incident date: Sep 6, 2022
I parked the vehicle on 8/5/22 in the evening and noticed a crack in the windshield 18" long starting from the edge of the glass on 9/6/22 in the morning. There are no impact chips from rocks or any other signs of damage such as a tree branch falling on the windshield. The temperature overnight was is the upper 50s.
Incident date: Sep 6, 2022
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Incident date: Sep 6, 2022
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Incident date: Jul 7, 2022
Within 2000 miles the windshield stressed fractured from the passenger side edge and then progressed inwards in multiple directions. There was no impact. The dealer (Balise Subaru-Warwick RI) called me a liar about an impact and gave me nothing but lip service about Subaru of America possibly performing a "good will" replacement. The crack is large enough to place a credit card into. Never before ... Read more
Incident date: Sep 6, 2022
My new 2022 Forester Wildness is equipped with an automate "Start and Stop" function which (while driving) shuts the engine off if the sits still too long in traffic or a stop light. While the car has a button to disable this function. You must press the button every time you start the car to disable the auto SS. Today I had forgot to disable the function. The car stalled at a busy intersectio... Read more
Incident date: Apr 27, 2022
In April 2022 hood latch malfunctioned and caused hood to open while driving on interstate. Caused damage to Hood, Fenders, Windshield and Roof. I was able to get stopped safely without injury.
Incident date: Apr 27, 2022
In April 2022 hood latch malfunctioned and caused hood to open while driving on interstate. Caused damage to Hood, Fenders, Windshield and Roof. I was able to get stopped safely without injury.
Incident date: Sep 1, 2022
The contact owns a 2020 Subaru Ascent. The contact stated that while her fiancé was driving 65 MPH, the contact was seated in the passenger’s side seat and noticed a crack on the driver’s side windshield, starting from the rearview mirror. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of ... Read more
Incident date: Nov 15, 2021
Since last NOV 2021, I have had this Ascent into the shop several times due to a 'chirping' or 'speaking' sound that comes from the underside of the middle o/t vehicle. I have come to find out through the service department that the primary differential has a batch of defective parts, and the entire differential needs to be rebuilt (21 parts total are being replaced). It has taken about 3 months t... Read more
Incident date: Sep 3, 2022
Driving 55 on a major highway, my car displayed a warning sign “electronic parking brake” and the “brake” light started to blink. It came out of nowhere so I pulled over and tried to figure out what the issue was. Nothing seemed wrong so I drove home. Later that night, the parking brake was fully engaged and did so by itself. I did not engage and it would not disengage. Apparently, this ha... Read more
Incident date: Mar 1, 2022
The contact owns a 2021 Subaru Forester. The contact stated while driving 70 MPH, she heard an abnormal noise and saw a crack on the upper driver’s side windshield. The contact was able to continue driving. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The dealer referred the contact to an auto shop to have the repair complet... Read more
Incident date: Jul 20, 2022
On my 2021 Subaru Forester the rear passenger wheel well rubber cover came loose during travel. This has happened on my wife's 2019 subaru forester on the driver rear, and the one on the passenger rear is coming loose. The part was slapping against the side of the car and if we had not pulled over and manually removed it it could have easily flown off the car. The driver side on my wife's car h... Read more
Incident date: Sep 1, 2022
Battery constantly drains and fails to start the car almost from 2019 when I purchased the car. I’ve had to replace the original battery when the car was less than two years old and one year later the new battery has the same problem. No battery is able to hold a charge in this car and it continues to be a problem. Something seems to be draining the battery regularly. So that I won’t be st... Read more
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Sep 1, 2022
Windshield crack developed and requires replacement for the third time in 18 months on a new car.
Incident date: Sep 1, 2022
The screen has gone out on several occasions since we purchased the car new. Most recent while using navigation the entire screen went blank and there was no voice or direction diagram. The screen did not return until the next day. Most recent the battery went dead for no reason while parked in line for a funeral. Embarrassed we had to abandon the car and ride with others. We returned later and h... Read more
Incident date: Aug 17, 2022
I have bought 2 subaru vehicles...brand new off the lot. Both my 2017 subaru impreza and now my 2022 subaru outback wilderness had brittle windshields from the factory.. I had 4 cracks within the first 2 months of owning this outback and I'm probably going to have to pay to have my windshield replaced. The replacements are always strong, safe and reliable. Why is my 41,000$$ car come with an unsaf... Read more
Incident date: Aug 22, 2022
I bought the car used in 07/2020. Took the vehicle to get it checked at a Subaru Dealership Service center. When I returned to pick up my car, it would not start. The shop checked told me the battery was dead and would need to be replaced. I complained that it was functioning fine when I put it in and their reports did not state any issues with the battery. After much complaining they offered a fr... Read more
Incident date: Aug 23, 2022
The panoramic moonroof stopped working and was stuck open, making a grinding sound when trying to close. There were no warning lights or messages prior to the issue. The issue was reviewed by a Subaru dealership, they were able to recreate the issue, and they replaced the parts to fix the issue, covered under warranty.
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Aug 23, 2022
The problem cited below is on a 2019 Subaru Forester with 20,101 miles. The 'check engine' light came on when I started my vehicle as well as all the ADAS warning lights came on. All ADAS were inoperable. The car was drivable so I cautiously drove it to a Subaru dealership. While driving, I noticed the engine never warmed up. Running a cold engine causes an emissions problem and may be a violatio... Read more
Incident date: Aug 23, 2022
The problem cited below is on a 2019 Subaru Forester with 20,101 miles. The 'check engine' light came on when I started my vehicle as well as all the ADAS warning lights came on. All ADAS were inoperable. The car was drivable so I cautiously drove it to a Subaru dealership. While driving, I noticed the engine never warmed up. Running a cold engine causes an emissions problem and may be a violatio... Read more
Incident date: Aug 26, 2022
I was driving at 50 mph, suddenly heard a noise coming from the windshield and saw a big crack on passenger side of the windshield. The crack grew very fast, crossing about 75 of the windshield. The two parts of the glass on the side of the crack became separated. The visibility through the windshield was impaired by the crack. This is the second time it happens to the Subaru windshield in a short... Read more
Incident date: Sep 2, 2022
We bought the car new in October 2020. In Nov 2021, the battery died while we we were stopped at a busy intersection. The auto start-stop system was on. We were lucky with a near miss accident with a driver than came up behind us. We had it towed to the nearest Subaru dealership who couldn’t find anything wrong. However, when we picked up the car the next day, the battery was dead again. They re... Read more
Incident date: Apr 15, 2022
The contact owns a 2020 Subaru Outback. The contact stated while driving 30 MPH, the vehicle began to jerk and then stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure reoccurred that same day. The contact veered to... Read more