Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Aug 17, 2022
In August & September 2022 , 4 times I was stopping at stop signs & red lights and my car shuttered & stalled. No warning lights showed on the dashboard. I contacted my mechanic & he said he was aware of this issue on certain Subarus, possibly a Torque Converter defect but thought there was an extended warranty & I should look into it. My car was purchased 7/30/12 & had 103,000 miles on it when th... Read more
Incident date: Aug 17, 2022
In August & September 2022 , 4 times I was stopping at stop signs & red lights and my car shuttered & stalled. No warning lights showed on the dashboard. I contacted my mechanic & he said he was aware of this issue on certain Subarus, possibly a Torque Converter defect but thought there was an extended warranty & I should look into it. My car was purchased 7/30/12 & had 103,000 miles on it when th... Read more
Incident date: Sep 19, 2022
The battery frequently dies. Has had to be replaced multiple times. The mechanic has checked and doesn’t know why.
Incident date: Sep 23, 2022
Battery is draining and going dead even though battery and starter are new and battery is good. Needs to be jumped to start randomly, leaving me stranded. Has been happening for over a year despite battery replacement and starter replacement. No warning lamps or messages prior to failure, just won't turn over. Understand class action saying its a software problem, but Subaru never contacted us to... Read more
Incident date: Sep 23, 2022
I just bought this car. I looked recall history. I saw that one of the recalls for this car was faulty (ODS)occupants detection system and the record showed that it is fixed. However, I just found out today that ODS system is still faulty.
Incident date: Sep 23, 2022
I just bought this car. I looked recall history. I saw that one of the recalls for this car was faulty (ODS)occupants detection system and the record showed that it is fixed. However, I just found out today that ODS system is still faulty.
Incident date: Aug 3, 2022
The electrical system cause me to buy a new battery prematurely. 2020 Subaru Outback, needs new battery in less than 2 years.
Incident date: Sep 7, 2022
I have had to replace my battery already, i have only 19,464 miles on the car. I replaced the battery on 09/07/2022. I have replaced batteries before and there is usually a warning that it is starting to go dead, this time it was just dead and would not hold a charge.
Incident date: Aug 5, 2022
This vehicle has less than 20,000 miles on it and I’ve had the battery drain on me 3 different times from just leaving a door open with the car off while doing general maintenance things. The car lacks a feature to shut off the dome lights and I thought that was what the problem stemmed from. Each time the car died on me the door was open for no more than 20 minutes or so. Once I saw there’s a... Read more
Incident date: Jul 4, 2022
Windshield cracked rapidly (seconds) from left bottom to center of windshield beyond repair. Windshield did not have previous damage or was hit by foreign object, appears to be a stress crack. Local Subaru Dealer referred that this situation should be discussed with Subaru USA.
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Dec 21, 2018
Car failed to start five times. No cranking. No lights. No nothing. Four times required roadside assistance, jumper, from State Farm Insurance. One time, after a five-minute rest, it started with no problem. Three times battery was replaced. 12/21/18 @ $144.12----3/8/22 @ $167.38----9/16/22 @ $172.78
Incident date: Nov 9, 2016
Car won't start, battery dead. This happened in first year (2016) I bought the car.
Incident date: Mar 1, 2021
My battery has died on multiple occasions and it has not been user error. It dies about every 2 months if I haven't driven it long distances. I got a new battery and have the same problem. When I get it charged, I'm told it was completely drained.
Incident date: Sep 21, 2022
The front subframe failed due to corrosion from the inside according to the service department. The vehicle is unsafe to drive with this condition. It only has 38,180 miles on it. It has not been driven in a reckless fashion. I have never heard of this failure in a low mileage auto.
Incident date: Sep 10, 2022
The contact owns a 2017 Subaru Legacy. The contact stated while attempting to remove the key from the ignition, the key remained stuck in the ignition. The contact restarted the vehicle, shifted to reverse and back to park, and was able to remove the key from the ignition. The vehicle was taken to an independent mechanic but the vehicle was not diagnosed. The mechanic stated that sometimes the key... Read more
Incident date: Aug 29, 2022
Front control arm bolt pulled out of the subframe due to extreme corrosion.
Incident date: Aug 29, 2022
Front control arm bolt pulled out of the subframe due to extreme corrosion.
Incident date: Sep 22, 2022
Brake light came on while driving and brake pedal went to the floor..suddenly...NO brakes at all. Towed into repair facility and was informed the rear brake lines had rusted out and that the repair was major because of the routing of the rear lines under the rear seat and floor panel...a very bad rust area. Location is Maine. It was pointed out to me that there was a tech Bulletin and recall fo... Read more
Incident date: Sep 12, 2022
2017 Subaru Forester. Air bag sensor light for the occupant occasionally flashes on and off. We brought it to the dealer and was told the sensor was defective and would not deploy if an accident occurred. The Subaru service tech informed us that the air bags would not deploy in case of an accident. The car only has 55,500 miles. It is garaged and has had no front end problems or accidents. Thi... Read more
Incident date: Sep 12, 2022
2017 Subaru Forester. Air bag sensor light for the occupant occasionally flashes on and off. We brought it to the dealer and was told the sensor was defective and would not deploy if an accident occurred. The Subaru service tech informed us that the air bags would not deploy in case of an accident. The car only has 55,500 miles. It is garaged and has had no front end problems or accidents. Thi... Read more
Incident date: Sep 20, 2022
when driving and stopped at a light the car died, I had to put it in park and restart it , this has happened on 4 different occasions, and I've taken it to the dealer and was told nothing checked out as failing, also, the radio has gone wild on occasion, dialing contacts in my phone numerous times, and me being unable to stop it. was told that heat and temperatures could cause the electronics to s... Read more
Incident date: Sep 20, 2022
when driving and stopped at a light the car died, I had to put it in park and restart it , this has happened on 4 different occasions, and I've taken it to the dealer and was told nothing checked out as failing, also, the radio has gone wild on occasion, dialing contacts in my phone numerous times, and me being unable to stop it. was told that heat and temperatures could cause the electronics to s... Read more
Incident date: Sep 23, 2022
The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts.
Incident date: Sep 22, 2022
Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls
Incident date: Sep 22, 2022
Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls
Incident date: Sep 22, 2022
Rab system not working, no foward or reverse cameras work. No climate control access, no radio, no GPS, can't access any touch screen controls
Incident date: May 23, 2022
Battery drainage occurring often. I have been left stranded at night time in unsafe areas. The car was taken to the dealer twice and both times the battery has been “recharge”. I”ve had the car for less than 3 years. No symptoms occur before this happens. This seems to happen when the car has not need moved for more than a day.
Incident date: Jun 1, 2022
Engine failure due to oil leakage. No “oil light” warning light ever turned on. Engine confirmed failed by repair shop and replaced.
Incident date: Sep 19, 2022
NHTSA report We purchased this vehicle used on 9/11/2019 from Subaru of Spokane in Spokane Washington. The car has failed to start and required towing to the servicing Subaru dealership Carter Subaru of Ballard, WA where they have replaced the battery, (twice) and fuses. In three years, this car is on its third battery and has failed to provide reliable use, required towing, and two weeks of los... Read more
Incident date: Jan 6, 2022
Windshield spontaneously cracked, twice. It just cracked, nothing going on. I heard it happen the first time. The second time, it was in the driveway. There was no evidence of anything hitting it. Just a new crack.
Incident date: Sep 21, 2022
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to s... Read more
Incident date: Sep 21, 2022
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to s... Read more
Incident date: Sep 16, 2022
Battery goes dead without notice. First time took care to dealer of purchase, Stamford Subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.
Incident date: Sep 16, 2022
Car battery died within 4 months of purchasing, had to purchase a replacement
Incident date: Jun 30, 2020
The car's battery is unable to start the car. If the car isn't used for one or two days, the battery power is drained so low that I can't start the car. This problem began very soon after purchase and has not gotten better. The dealership told me I was keeping the keys too close to the car and that was causing the issue. However when the keys are kept far away the problem continues. I'm also ... Read more
Incident date: Sep 8, 2022
I have a 2020 subaru forester with low mileage. A few weeks ago, I started to move forward when the traffic light turned green. There is a car in front of me that started to move forward. There was another car perpendicular to my right. I started to apply the gas, and the car fought me and was appying the brakes. I saw no reason for the car to brake. This concerns me. I was on dry pavemen... Read more
Incident date: Aug 22, 2022
The contact owns a 2022 Subaru Outback. The contact stated while reversing out of his residence garage at approximately 2 MPH, he had noticed a long crack in the front windshield which had started on the passenger’s side of the windshield and extended across, moving upwards and stopped underneath the rearview mirror. The contact had not noticed any strike marks on the windshield that could have ... Read more
Incident date: May 1, 2021
Passenger airbag turned off while driving with an adult passenger in seat. Pull over and turn car off it will be on again. Will happen completely at random when driving, not that often but about once a week. Dealer told me it was probably water damage to the sensor and to replace the whole seat for over 1000$ . Never heard of another cars airbag sensor system breaking or becoming u reliable if i... Read more
Incident date: Sep 21, 2022
Small chip in windshield was in for sealing/repair. After the tech tried to fix it, the chip grew into an incredibly large crack. The tech shared that this happened with nearly no pressure being applied to to windshield. He reported this is a common issue with our vehicle's model and year. Safety is obviously compromised if the windshield is so easily destroyed in a way that requires replacement.
Incident date: Aug 21, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that while driving approximately 60 MPH, the front windshield was struck by a small pebble kicked up by another vehicle. The contact stated that the damage was a small crack and chip on the lower section in the middle of the windshield. The contact drove the vehicle to a glass repair shop to have the chip and crack repaired. The contact sta... Read more
Incident date: Jun 13, 2022
The brakes on this vehicle continue to makes squealing sounds when slowing to a gradual stop, and now recently makes a grinding sound when driving from a complete stop to a gradual start. These sounds began when the vehicle was new at 500 miles and continues at 1500 miles. The vehicle has been taken to a Subaru dealership three times and nothing has been found that needs correction. I have contact... Read more
Incident date: Sep 21, 2022
The car experienced sudden reverse acceleration when the gear was switched to reverse. I had to floor the brake pedal to have the car stop. I was fortunate behind me was enough of grassy area for the car to stop. Yes, I am sure I wasn't pushing gas because eventually after hard pressing the brakes the car stopped. Afterwards I tried pushing both and it was impossible to push both hard as the foot... Read more
Incident date: Sep 18, 2022
Exhaust manifold cracked completely through, causing exhaust fumes in the interior of the car. There is a recall on this part for 2015/16 outback, but only includes certain manufacture dates, my car is not currently included in the recall. This part is clearly defective as the break occurred suddenly under normal driving conditions, pipe is clean, no rust.
Incident date: Sep 19, 2022
I was changing the passenger side wiper blade, and when the wiper was lowered to the windshield, the windshield cracked. The crack is now moving up towards the forward eyesight detection system.
Incident date: Sep 11, 2022
This Subaru Outback Limited has had multiple instances of dead battery. This has occurred on 4 batteries. We are senior citizens at risk of being stranded. There is a record of Subaru Roadside Service having to tow and jump start the vehicle many times The dealer finds no trouble after charging the battery nor are they aware of fixes. The symptoms are failure to start.
Incident date: Aug 11, 2021
While driving, cruise control and check engine light comes on and then the car won't accelerate. Engine revs really high and when pushing accelerator pedal, car will not move. The check engine code states "throttle position sensor". This has happened more than 20 times
Incident date: Sep 20, 2021
The contact owns a 2014 Subaru Forester. The contact stated that while reversing, the Back Over Prevention screen failed to display an image. The contact stated that the failure occurred intermittently. The contact also stated that after starting the vehicle or while driving at various speeds, the front passenger’s side seat belt and air bag warning lights would illuminate without an occupant se... Read more