Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Aug 2, 2022
car battery dies if tailgate is opened for several minutes. Had to replace battery in January 2022 and still have issues with the battery.
Incident date: Jul 25, 2022
Gas Gauge is not working correctly. This problem was supposedly fixed in a previous recall.
Incident date: Jul 31, 2022
Some kind of debris hit windshield on passenger side above bottom corner. The glass is not chipped, but the crack started developing quickly and reached to the middle of the windshield. The windshield itself was as new @12,000 miles only. It is noticeable that the crack is widened like the windshield glass is pulling itself apart. The crack is growing in length every day and following some random ... Read more
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Aug 2, 2022
Stopped at a red light. The Forester was in Auto Start/Stop mode and was in Stop. When I tried to start the Forester up again, it would not. A bell started ringing and all the warning lights lit up. I put the car in Park and and within a minute it started up again.
Incident date: Jul 8, 2022
I have a 2016 Subaru Forester. One day I noticed the windshield of my 2016 Subaru Forester cracked in the garage. I do not recall any stone or point of impact while driving. It seems that the crack started from the right-side edge of the windshield extending to the midline. I have to repair this because the crack is getting worse. no warning lamps, messages or other symptoms of the problem prior t... Read more
Incident date: Jul 29, 2022
2 new battery drains dead just sitting in the driveway.
Incident date: Jul 31, 2022
Parked car in garage last night. All working properly. Attempted to start car in morning: tailgate open and no electrical activity Car battery dead
Incident date: Aug 1, 2022
2012 SUBARU FORESTER. CONSUMER WRITES IN REGARD TO STUD FAILURE. THE CONSUMER STATED THE 3 OF THE 5 WHEEL STUDS EXPERIENCED A SHEARING FAILURE. THE CONSUMER REQUESTED TO BE REIMBURSED FOR THE FAILURE DUE TO IT BEING A KNOWN ISSUE.
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Jul 29, 2022
This incident occurred on Friday July 29, 2022 @ 5pm. I was pulling into a parking space while my foot was on the brake I proceeded to put the car in park when the car suddenly lunged forward into the concrete patio of the Market/Store. I was in disbelief at what just happened. I would happily make my car available for inspection. I want to find out what is wrong with the car. I believe this cou... Read more
Crash
Incident date: Aug 1, 2022
The power rear lift gate mechanism frequently does not work. Even when car is unlocked the rear lift gate refuses to open just giving a 3 beep warning. The back can be manually opened but not by me as it is extremely hard to lift. Sometimes the gate only opens partially, or only closes partially. After my husband manually moves the gate it does not close fully and does not lock so we have no guara... Read more
Incident date: Aug 1, 2022
The power rear lift gate mechanism frequently does not work. Even when car is unlocked the rear lift gate refuses to open just giving a 3 beep warning. The back can be manually opened but not by me as it is extremely hard to lift. Sometimes the gate only opens partially, or only closes partially. After my husband manually moves the gate it does not close fully and does not lock so we have no guara... Read more
Incident date: Jun 11, 2021
Battery drainage started to happen very frequently after that date. Causing us travel with Jumper cables all the time.
Incident date: Jul 26, 2022
Battery dies or runs so low the vehicle won’t start, if a door/hatchback is left open just a short time with the engine turned off. Or if the key fob is in the cab more than a few minutes with the engine off, or the accessory function is used more than a few minutes with the engine off. I bought the car on July 21st 2022. On July 26st 2022 I was driving it on a Jeep road and pulled over and st... Read more
Incident date: Jul 31, 2022
We purchased this 2022 Subaru Outback on 7/19/22. My wife was driving in the rain to church. She parked the car and attended the church service. After the about 2 hours she went got in the car and noticed 3 cracks in the front windshield. There were no known impacts to the windshield. There are 3 cracks originating from a center point. 2 of the cracks are about 12 inches longs with the 3rd b... Read more
Incident date: Jul 30, 2022
The vehicle will accelerate all on its own I was pulling into a parking spot and the vehicle just accelerated thank god there was not another car in from of me or I would have hit them. Then later that same day with the cruise on the vehicle just started speeding up. I had to hit the brakes to turn cruise off or who knows how fast it would have taken me
Incident date: Jul 31, 2022
Purchased this car in 2019 from dealer as a pre certified vehicle. Replaced original battery(dealer said it was)in 8/2021. As I had to have it jumped, battery drain. 6 years old. So I replaced. I have had numerous battery drain since, jumped numerous times. Dealer will say I left something on, NO I didn't. They check and can't find issues. So, I purchased a battery jumper pack. I'm 64yrs old femal... Read more
Incident date: Jul 29, 2022
Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. NO foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with Safe Lite Auto Glass to replace the cracked windshield on August 2, 2022. The crack has now extended diagonally across the windshield as of Sunday Jul... Read more
Incident date: Jul 29, 2022
Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. NO foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with Safe Lite Auto Glass to replace the cracked windshield on August 2, 2022. The crack has now extended diagonally across the windshield as of Sunday Jul... Read more
Incident date: Jul 29, 2022
Front windshield without warning had a stress crack appear on the passenger side from the top of the windshield to the middle. NO foreign item caused the damage. Again, the crack appeared without warning. My insurance company set up appointment with Safe Lite Auto Glass to replace the cracked windshield on August 2, 2022. The crack has now extended diagonally across the windshield as of Sunday Jul... Read more
Incident date: Jul 30, 2022
Summary: I have a 2019 Subaru Outback 3.6r with approximately 30k miles. It spent most of it's life in Texas, a low-corrosion state. When I was camping in Colorado, it started leaking fuel for extended periods from the tank area on the passenger side just in front of the rear wheel. The left a strong gas odor/fire danger as it leaked for many hours. I can supplies photos and video. The leak a... Read more
Incident date: Jul 30, 2022
245/50/R20 i WAS DRIVING ON iNTERSTATE 35 GOING SOUTH BY ESKO, MN. WHEN THE PASSENGER REAR TIRE EXPLODED. THE WHOLE SIDEWALL CAME LOOSE AND THE TREAD WAS COMPLETELY LOOSE AND FLAPING AGAINS THE UNDERCARRIAGE.
Incident date: Jul 23, 2022
I’m 2016 Subaru Forester owner [XXX]. I know there was a recall for airbag. My passenger seat has Defective airbag sensor. The SRS lights comes ON even when the passenger is sitting on the seat. Hopefully there is a repair for the problem. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Incident date: Jul 10, 2022
The passenger seat air bag sensor failed. The seat cushion/ airbag sensor assembly was replaced under a recall at 43,000 miles. It was replaced with an identical assembly which has now failed at 113,000 miles. Subaru says they will not cover the cost ($1,150) of this 2nd replacement because the car is now out of warranty. I argued that the 1st part was defective and was replaced with an identical ... Read more
Incident date: Jul 26, 2022
Twice now the battery has died without any obvious reason. We did not leave the lights on nor any other electrical devices known to us. We had to cal AAA who could not find an issue for the drained battery.
Incident date: Jul 22, 2022
Normal vehicle start. While leaving shopping mall parking lot, vehicle suddenly shut down; no electrical, no accelerator, no power steering, no engine. Was able to steer vehicle to safe location out of traffic path. Waited approximately 10 minutes, tried vehicle again, and it started / drove normally. Vehicle inspected afterward by dealer, who found no issues, and returned vehicle with no repair... Read more
Incident date: Jul 22, 2022
Normal vehicle start. While leaving shopping mall parking lot, vehicle suddenly shut down; no electrical, no accelerator, no power steering, no engine. Was able to steer vehicle to safe location out of traffic path. Waited approximately 10 minutes, tried vehicle again, and it started / drove normally. Vehicle inspected afterward by dealer, who found no issues, and returned vehicle with no repair... Read more
Incident date: Jul 29, 2022
Acceleration is uneven/hesitant. I think it’s the fuel pump. 56,000 miles on vehicle.
Incident date: Jul 1, 2022
The 2011 Subaru Outback subframe (K-Frame) failed structurally while the vehicle was in operation. The bolted connection between the left side (driver side) control arm broke due to extensive corrosion of the K-frame allowing the bolt to pull through one side of the box-shaped frame. The vehicle exhibited a pronounced pull to the left and handled erratically. The vehicle was immediately driven... Read more
Incident date: Jul 1, 2022
The 2011 Subaru Outback subframe (K-Frame) failed structurally while the vehicle was in operation. The bolted connection between the left side (driver side) control arm broke due to extensive corrosion of the K-frame allowing the bolt to pull through one side of the box-shaped frame. The vehicle exhibited a pronounced pull to the left and handled erratically. The vehicle was immediately driven... Read more
Incident date: Jul 18, 2022
I drove my car to work one morning (7 min drive through a city; no highways) and there was no crack in the windshield. I came out of work 8 hours later to go home, and there was a crack over 6 inches long in the windshield. There are no markings suggesting anything hit the windshield, only long smooth cracks.
Incident date: Feb 18, 2022
My car was parked in the covered garage at the Denver airport. I left for 3 days and came back to a large crack in the windshield stemming from the lower driver side to the middle of the windshield. Nothing had hit it. It spontaneously cracked.
Incident date: Jul 25, 2022
As I was going into a right turn, the brake line failed and leaked a significant amount of brake fluid making continued driving dangerous. Just before the failure, the light for low break fluid came on but there was very little warning before braking was a problem due to a significant leak. The part is no longer available as it has been repaired. I was advised by the non-dealer repair shop that... Read more
Incident date: Jun 30, 2022
The windshield on the 2020 Subaru Forester, as reported by many other owners, is extremely brittle and prone to frequent chips/rapidly spreading cracks. Since purchasing new, I have had two chips that resulted in small cracks and one that resulted in a larger spiderweb crack. None of these were caused by stone/pebble impacts I would have expected to cause windshield damage. (I have lived in the ... Read more
Incident date: Jun 17, 2022
Battery drained, towed to dealership twice within a month battery replaced then failed within 2 weeks everything checked out ok but battery still drained very frustrating
Incident date: Jul 11, 2022
Windshield Cracked while in the hot sun. I was sitting inside my car and started hearing a cracking noise and noticed my windshield was cracking. Eventually it developed a 7 inch crack.
Incident date: Jul 26, 2022
The contact owns a 2014 Subaru Forester. The contact stated that while she had the brake pedal depressed, the vehicle suddenly accelerated unintendedly. The vehicle crashed into the garage in front of the vehicle. The air bags did not deploy. The contact had not received any injuries. There was damage to the garage, itself. The contact had not taken the vehicle to a certified mechanic or dealer as... Read more
Crash
Incident date: Jul 26, 2022
The contact owns a 2014 Subaru Forester. The contact stated that while she had the brake pedal depressed, the vehicle suddenly accelerated unintendedly. The vehicle crashed into the garage in front of the vehicle. The air bags did not deploy. The contact had not received any injuries. There was damage to the garage, itself. The contact had not taken the vehicle to a certified mechanic or dealer as... Read more
Crash
Incident date: Apr 30, 2022
Noticed an ongoing "humming" noise coming from the rear of our 2015 Subaru Forester which got considerably louder at highway speeds. This sounded like a bad wheel bearing BUT THE CAR HAD ONLY 46, 800 mi. Took the car to a mechanic to inspect. As suspected it was a bad left rear wheel bearing. I had it replaced. Less than 2 months later same problem on the opposite side of the car (right rear wheel... Read more
Incident date: Jul 19, 2022
A spontaneous crack in the windshield appeared across the driver's field of vision. The crack began on the lower driver's side and progressed to the middle of the windshield. It blocked my normal field of vision and caused light distortion from oncoming headlights. This problem has been documented MANY times including in a class action lawsuit for 2017 - 2020 Subaru Foresters. Yet Subaru ref... Read more
Incident date: Jul 26, 2022
New vehicle with less tan 100 miles on it . Vehicle was parked in garage with garage door closed. Vehicle engine started horn, honked, and lights were on and engine ran for less than one minute. Two safety issues. Risk for carbon monoxide poisoning and personal safety of driver. Cannot trust if someone has control of vehicle. Dealer tried to sign us up Subaru Link, which we declined.
Incident date: Apr 10, 2022
The contact owns a 2008 Subaru Outback. The contact stated while driving approximately 30 MPH, the passenger’s side air bag sensor light remained illuminated. The contact stated that the air bag warning light was also flashing. The failure became constant. The contact had not taken the vehicle to a local dealer. The vehicle was not repaired. The contact's husband had inspected the air bag sensor... Read more
Incident date: Sep 6, 2011
The contact owns a 2004 Subaru Impreza. The contact received notification of NHTSA Campaign Numbers: 15V323000 (Air Bags) and 11V464000 (Suspension) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The dealer informed the contact t... Read more
Incident date: Sep 6, 2011
The contact owns a 2004 Subaru Impreza. The contact received notification of NHTSA Campaign Numbers: 15V323000 (Air Bags) and 11V464000 (Suspension) however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The dealer informed the contact t... Read more
Incident date: Dec 26, 2021
I believe this article describes the cause of the issue. Thankfully the vehicle was parked in my driveway, and did not roll into the street or harm any people, but it could have. 2020 Subaru Impreza Wrx Service Brakes related problems https://www.carproblemzoo.com/subaru/imprezawrx/2020/2020-subaru-imprezawrx-service-brakes-problems.php
Crash
Incident date: Dec 26, 2021
I believe this article describes the cause of the issue. Thankfully the vehicle was parked in my driveway, and did not roll into the street or harm any people, but it could have. 2020 Subaru Impreza Wrx Service Brakes related problems https://www.carproblemzoo.com/subaru/imprezawrx/2020/2020-subaru-imprezawrx-service-brakes-problems.php
Crash
Incident date: Jul 18, 2022
My transmission completely locked up on me while driving at interstate speeds. I was traveling at 65 MPH with the car in regular driving mode, on cruise control and the transmission completely locked up on me. The front tires locked briefly, causing me to go into a small skid, which I was able to correct, and then the engine revved high and I had no power. This lockup and skid caused a rapid de... Read more