Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Sep 10, 2022
Driving in merging four lane traffic 70mph when forward motion stopped due to power loss. Almost wrecked getting to shoulder of road. Stranded in 90+ heat. Vehicle would not crank.
Incident date: Aug 10, 2022
Vehicle suffered sudden and extensive crack in the windshield. No impact caused the crack. The crack stared from the bottom.
Incident date: Sep 15, 2022
The contact owns a 2010 Subaru Outback. The contact stated that while his daughter was reversing out of the driveway, the vehicle was making an abnormal clicking sound. The contact's daughter was able to continue driving; however, the suspension was not stable. The contact and his wife test drove the vehicle and noticed that the suspension was unstable. The vehicle was taken to the dealer where it... Read more
Incident date: Sep 14, 2022
Premature rear wheel bearing failure, both rear wheels at 29,000 miles. Dealer service technician states vehicle is unsafe to drive.
Incident date: Jul 8, 2022
Since we've owned the car it has gone through 3 batteries and the blind site and lane assist go on and off all the time. Windows lock. Dealership said there is nothing wrong with the car. My mother is 80 and we have kept the car in the garage most of the time unless it's a grocery trip. She has called my uncle twice this year to boost her because the car wouldn't start. We keep the car on a s... Read more
Incident date: Jul 8, 2022
Since we've owned the car it has gone through 3 batteries and the blind site and lane assist go on and off all the time. Windows lock. Dealership said there is nothing wrong with the car. My mother is 80 and we have kept the car in the garage most of the time unless it's a grocery trip. She has called my uncle twice this year to boost her because the car wouldn't start. We keep the car on a s... Read more
Incident date: Jul 8, 2022
Since we've owned the car it has gone through 3 batteries and the blind site and lane assist go on and off all the time. Windows lock. Dealership said there is nothing wrong with the car. My mother is 80 and we have kept the car in the garage most of the time unless it's a grocery trip. She has called my uncle twice this year to boost her because the car wouldn't start. We keep the car on a s... Read more
Incident date: Sep 29, 2022
Entertainment Unit Defects Car Battery Fast Drainage
Incident date: Nov 10, 2021
Battery is failing more than 10 times during the course of the last 9 months.i bought the car brand new in 10/2021 It is a common issues on the same year. 50k miles. The battery will die if not driven everyday. Brand new battery with the same issues. It’s draining the battery while turned off bc the electrical system is too much.
Incident date: Sep 16, 2022
The contact owns a 2019 Subaru Outback. The contact stated that while driving approximately 30 MPH, the front windshield cracked. The contact stated that the windshield was not impacted to cause the crack. The contact stated that the crack had been expanding. The contact stated that the vehicle was taken to the dealer however, the cause for the windshield cracking was determined. The contact state... Read more
Incident date: Sep 29, 2022
Exhaust fumes noticed in the passenger cabin of the vehicle. PZEV equipped. I have heard of others experiencing the same issue. This was noted some time ago, however parts were not available at the time and Subaru N.A. had not responded to my written correspondance until i finally phoned them. Very concerned about potential for Carbon Monoxide. I understandf Ford explorer and VW had similar is... Read more
Incident date: Feb 21, 2022
In less than 2 years of owning this car the battery failed putting me in a very dangerous situation. While standing in the middle of the road to make a turn into incoming traffic the car was off because of the auto stop-start system. As I released the brake and tried to accelerate to cross the intersection the car failed to restart automatically and stalled as if the battery did not have enough po... Read more
Incident date: Jul 29, 2022
The contact owns 2017 Subaru WRX. The contact received notification of NHTSA Campaign Number: 22V522000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that while shifted into reverse, the rear-view camera intermittently failed to operate. No warning light was illuminated. The vehicle was taken to the dealer however, the dealer then confirmed... Read more
Incident date: Sep 27, 2022
Battery is draining without cause. It's required two jumpstarts in one week.
Incident date: Sep 28, 2022
Windshield cracked in the lower middle about 6 inches from bottom . The defrost had been on because the window was fogging up. Went in to store and when I restated car noticed the crack. I am concerned about the crack getting larger and also that it is illegal to drive with a vehicle in that condition in my state. This just happened and I have not looked into how it will be fixed and at what co... Read more
Incident date: Jul 27, 2022
The battery in my 2020 Subaru ascent died without any warning. The light would go on, back talegate wouldn’t open, nothing would work. I called AAA and they came out to test it. I was told it was completely dead, there were no cells left in it, as if the lights, radio and doors were left open for an extended period of time (I was in the grocery store for 15 minutes, nothing was left in). He was... Read more
Incident date: Sep 28, 2022
With no one sitting in the passage seat the warning light will not turn off unless the seat belt is buckled The CVT transmission is making a high pitch whining sound The dealership informed me the transmission is going out. There is a manufacturer extended warranty for up to 100,000 miles that I have not received. My car started to make the sound at 110,210 miles Subaru was fully aware of the C... Read more
Incident date: Sep 28, 2022
With no one sitting in the passage seat the warning light will not turn off unless the seat belt is buckled The CVT transmission is making a high pitch whining sound The dealership informed me the transmission is going out. There is a manufacturer extended warranty for up to 100,000 miles that I have not received. My car started to make the sound at 110,210 miles Subaru was fully aware of the C... Read more
Incident date: Sep 28, 2022
With no one sitting in the passage seat the warning light will not turn off unless the seat belt is buckled The CVT transmission is making a high pitch whining sound The dealership informed me the transmission is going out. There is a manufacturer extended warranty for up to 100,000 miles that I have not received. My car started to make the sound at 110,210 miles Subaru was fully aware of the C... Read more
Incident date: May 18, 2018
Alternator failed about a year old 2017. Next year battery failed.
Incident date: Sep 1, 2022
Air bag sensor in passenger seat doesn't recognize when someone is in it therefore keeping it from activating in the event of an accident. There was a recall (Subaru # WUM98R, NHTSA campaign # 19V701) for that problem for 2015-2018 model years which mine is and with heated seats which it also has. Subaru told me there is no open recall based on the VIN and won't repair without being paid for. Ther... Read more
Incident date: Sep 1, 2022
Air bag sensor in passenger seat doesn't recognize when someone is in it therefore keeping it from activating in the event of an accident. There was a recall (Subaru # WUM98R, NHTSA campaign # 19V701) for that problem for 2015-2018 model years which mine is and with heated seats which it also has. Subaru told me there is no open recall based on the VIN and won't repair without being paid for. Ther... Read more
Incident date: Sep 1, 2022
I have replaced the battery 3 times in 6 years. I see there is a class action lawsuit that I want to join or receive compensation.
Incident date: Sep 26, 2022
Battery is not holding a charge, causing electrical issues (windows not working properly, locks not functioning) and for the vehicle to fail to start. The battery is brand new and this is still an issue. 45,000 miles on the vehicle, there were no warning lights indicating a bad battery. This has not been confirmed yet by a dealership/mechanic/insurance.
Incident date: Sep 1, 2021
The battery constantly drains completely when the car is not used for several days. We have been replacing or recharging the battery several times.
Incident date: Sep 18, 2022
I attempted to start my car, and found that the battery was completly dead. There had been no signs of battery trouble / fatigue prior to this incident. Due to this sudden, unexpected failure, I had the car towed to the nearest Subaru dealer, for cause and repair. World Subaru tested the battery and found it was damaged. They used analytics to determine the cause of the battery damage to be the "t... Read more
Incident date: Sep 20, 2022
1. Over the past months at different times the dashboard lights all start flashing the check engine cruise control breaks Flash on and off 2. Our safety's at risk because we don't know if the engine is needing repair or if it's an electrical problem or if the car's just gonna stop dead 3. We took the car in and they charged me $1500 for a new fan coil and it's still doing it 4. Yes there were ... Read more
Incident date: Sep 20, 2022
1. Over the past months at different times the dashboard lights all start flashing the check engine cruise control breaks Flash on and off 2. Our safety's at risk because we don't know if the engine is needing repair or if it's an electrical problem or if the car's just gonna stop dead 3. We took the car in and they charged me $1500 for a new fan coil and it's still doing it 4. Yes there were ... Read more
Incident date: Sep 30, 2019
I bought the car new. 2 years later the battery died. I had to replace the battery again this summer. That’s 2 batteries in less than 5 years. I just received the notification about the electrical problem Subaru knew about since 2017.
Incident date: Nov 10, 2020
Battery died prematurely. Also, there was a lot of corrosion on the battery that might have started a fire had the battery not died before further danger had happened.
Incident date: Aug 1, 2020
Battery discharged on multiple occasions, necessitating jump starts and eventual battery replacement.
Incident date: May 24, 2022
The battery has drained twice in the time that I have owned this vehicle. Once I was able to recharge the battery by jumpstarting and letting it run. The second time it required a battery replacement. This was approximately 12 months after the first incident. The electrical system also has unpredictable quirks related to the window functions and lighting. I am uncertain to other resulting irregul... Read more
Incident date: May 24, 2022
The battery has drained twice in the time that I have owned this vehicle. Once I was able to recharge the battery by jumpstarting and letting it run. The second time it required a battery replacement. This was approximately 12 months after the first incident. The electrical system also has unpredictable quirks related to the window functions and lighting. I am uncertain to other resulting irregul... Read more
Incident date: May 24, 2022
The battery has drained twice in the time that I have owned this vehicle. Once I was able to recharge the battery by jumpstarting and letting it run. The second time it required a battery replacement. This was approximately 12 months after the first incident. The electrical system also has unpredictable quirks related to the window functions and lighting. I am uncertain to other resulting irregul... Read more
Incident date: May 1, 2022
Electrical system issue causing premature battery drain/failure.
Incident date: Sep 26, 2022
The vehicle has developed an exhaust leak which allows exhaust to enter the cabin of the vehicle especially at lower speeds and when stopped. There is a crack which develops in the exhaust manifold which causes this issue. This is a known problem and there have been recalls in the past with this exact same issue for Subarus with the same engines. This poses a safety issue given the exposure to Car... Read more
Incident date: Jul 29, 2022
Battery is poorly charged , as indicated by idle battery voltage below 12.1 volts, and in one case the car would not strat and I had to call road service to get the battery jumped/boosted.
Incident date: Oct 22, 2021
Car was purchased in 9/2020. Battery died in March 2021 (needed jump start) and again in October 2021 (battery replaced)
Incident date: Jun 1, 2022
Spontaneous windshield crack developed beginning on drivers side edge of windshield. dealer confirmed that there was no sign of impact to cause the crack and agreed to replace windshield free of charge.
Incident date: Jul 15, 2022
Windshield cracks from pressure from initial installation.
Incident date: Sep 5, 2022
Unexplained battery drain on my 2017 Subaru Legacy. Had to jump the vehicle on two different occasions. Brought the vehicle to the dealer and was told I needed a new battery. Cost to me was $235.78. I now hear that there has been an issue with Subaru batteries and a class action lawsuit has been filed. How do I join the lawsuit or file for a reimbursement for the battery I had to buy?
Incident date: Jul 17, 2022
Battery Fail on 2018 Legacy Sport Model. No warning or indication. Went in the car evening of July 17, 2022 . Vehicle was not responsive to starting - battery dead Had to go to 3rd party and obtain a battery as it was the weekend - had no other form of transportation. Had not indication there was in-fact an issue with Subaru and their batteries draining vehicles leaving cars stranded. When I ... Read more
Incident date: Jul 17, 2022
I forgot to add a item to my issue with the battery change - With changing the battery items acted odd in the vehicle - window issue with windows not working and Radio issues in which the car would randomly start controlling the electronic features of the phone, radio, cd player and maps. Car will randomly beep as to act like someone is touching the screen, it will also change radio channels, ... Read more
Incident date: Sep 19, 2022
I own a 2015 Suburu Forester with just under 60,000 miles. i have noticed the engine does not start right off, making me nervous. I drive a lot and don't want to get stranded. On 9/19/2022 I went to the Battery Outlet in Quakertown and they said i have a battery drain. They did not think the battery needed to be replaced but to me, the greater issue is WHY IS MY BATTERY DRAINING TO BEGIN WITH.... Read more
Incident date: Sep 23, 2022
Keep getting check engine light. Blue cold engine light stays on. Getting code P26A5 Engine Coolant Bypass Valve 'A' Position Sensor Circuit Range. Parts are unavailable at the dealer. They can’t give me a time frame when they become available.
Incident date: Aug 15, 2022
check engine light came on end of August. Took into dealership early September (9/6/22) to find that the P26A3 code or Engine Coolant bypass Valve is defective. I have 47k miles on my 2019 Forester, so luckily it is under the powertrain warranty ( up to 60k). however, dealership is backlogged and waiting on parts . they were giving out loaners but can no longer do it due to the long lead time on p... Read more
Incident date: Jun 2, 2021
Battery will not hold a charge. Battery frequently needs to be recharged. Bought a portable jumper, to ensure vehicle will start away from home where the battery would otherwise be charged in the garage.
Incident date: Sep 27, 2022
Open CVT recall is not being taken care of in a timely manner. Safety sensitive issue and it’s been open coming up on a year.
Incident date: Aug 1, 2022
I found a lot of oil leaking from the oil filter cup and that would splash all around the filter area. I brought the car at the dealership and they have replaced the filter but when I checked after few days ( smoke was coming out of the hood) there was oil all over again. I bought an aftermarket filter and I installed it myself. No one drop of oil found. So I believe this a is a safety concern b... Read more