Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Aug 1, 2022
“Condensation like” artifacts have appeared on the substrate of the LCD control screen similar to the recall issued for the 2018 model year. This affects vital control for most any vehicle setting and navigation. Also the system behaves erratically while in motion.
Incident date: Aug 6, 2022
Found traces of silicone in my engine. Checked the dipstick out of curiosity and found silicone or RTV sealant. The car only has 500 miles on it. Will do oil change after break in period of Subaru’s recommended 1000 miles and will have them check the oil pan filter for more RTV…
Incident date: Aug 4, 2022
The engine has excess RTV sealant and is clogging the oil pick-up tube. This is cause the motor to have restricted oil flow and causing premature motor failures.
Incident date: Aug 5, 2022
The new 2022 Subaru BRZ's and Toyota GR86's have been found to have an excessive amount of RTV silicone on the engine oil pan. This can clog up the oil pickup filter and cause oil starvation leading to catastrophic engine failure. A few engines have already failed and more people have been finding RTV silicone in their oil filters and dipsticks including me.
Incident date: Aug 4, 2022
My car has excess RTV sealant on the oil pan that has now gotten into my engine and is causing oil starvation.
Incident date: Aug 4, 2022
These particular vehicles (and their Toyota counterpart, the GR86) have been experiencing issues with excess RTV sealant used on the oil pan and timing cover getting into the oil. Once this RTV sealant is in the oil, it clogs the oil pickup tube filter. As the excess sealant collects on the filter, it begins to starve the engine of oil. There have been a number of documented failures so far (in... Read more
Incident date: Aug 3, 2022
Very small rock hit the windshield and bounced off creating an immediate 3 inch crack that grew to reach almost the other side of the windshield in the next 2 days. This is the second windshield that needed to be replaced in under 2 years. It definitely cracks easier than any other vehicles we have owned and considering the lawsuit for the Subaru glass being prone to this, It is not cool they cont... Read more
Incident date: Jul 23, 2022
Cracked windshield, brittle thin glass causes visibility issues!
SUBARU
XV CROSSTREK
(2014) — SERVICE BRAKES
Aug 5, 2022
Incident date: Aug 4, 2022
Rear brake rotors and pads are wearing prematurely. Repairs to replace both were done in 2020 with mileage of 50,786. They needed to be done again in 2022 with mileage of only 63,000.
Incident date: Aug 5, 2022
about a year ago all warning lights came on. Subaru fixed the "rodent" issue for $4000. today, 8/5/2022 same issue happened, i was driving home and forward braking, cruise control, check engine light, ATC TEMP and dynamic traction control lights came on. this vehicle has some issues.
Incident date: Aug 5, 2022
about a year ago all warning lights came on. Subaru fixed the "rodent" issue for $4000. today, 8/5/2022 same issue happened, i was driving home and forward braking, cruise control, check engine light, ATC TEMP and dynamic traction control lights came on. this vehicle has some issues.
Incident date: Aug 5, 2022
about a year ago all warning lights came on. Subaru fixed the "rodent" issue for $4000. today, 8/5/2022 same issue happened, i was driving home and forward braking, cruise control, check engine light, ATC TEMP and dynamic traction control lights came on. this vehicle has some issues.
Incident date: May 30, 2022
UNKNOWN I was pulling toward a parking space. We heard a loud revving sound and the car jumped forward. I braked and then after a short discussion with my passenger trying to figure out what just happened I proceeded to turn into the space. All of a sudden the car revved even louder rapidly accelerated and we hit the pole grazing another vehicle. Felt like someone rammed us but nobody else was b... Read more
Crash
Incident date: Aug 1, 2022
Thermo electro valve failed, tripping check engine lights in the dashboard. I was told that the vehicle was undrivable until the part, which has been affected by supply chain issues, can be acquired by the dealer.
Incident date: Aug 2, 2022
The contact owns a 2020 Subaru Forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was to... Read more
Crash
1 injured
Incident date: Aug 2, 2022
The contact owns a 2020 Subaru Forester. The contact stated as she pulled into a parking space, the vehicle inadvertently accelerated forward causing the vehicle to drive into the bank building. The contact stated she depressed the brake pedal, but the vehicle would not stop. The air bags did not deploy. One of the employees suffered minor injuries and a police report was filed. The vehicle was to... Read more
Crash
1 injured
Incident date: Jul 5, 2022
Windshield cracked with minor strikes. There are two cracks, one small crack, one large crack in windshield and some chips. The windshield seems to be prone to cracking and when I discussed this with the Subaru dealer on 08/05/2022 about the 2020 Forester, he stated that the windshields are thinner to reduce weight for improved fuel efficiency and are not as durable as older windshields. The r... Read more
Incident date: Jul 22, 2022
My brand new 2022 Subaru Forester will accelerate and stall while I am driving. It is more noticeable between 0 - 40mph speed shifts, especially 20 to 40mph. It is frightening because this may cause an unintentional accident.
Incident date: Jul 11, 2022
A/C Compressor locks up, and serpentine belt flies off and stops power steering. Stalls due to this locking up.
Incident date: Jul 11, 2022
A/C Compressor locks up, and serpentine belt flies off and stops power steering. Stalls due to this locking up.
Incident date: Jul 11, 2022
A/C Compressor locks up, and serpentine belt flies off and stops power steering. Stalls due to this locking up.
Incident date: Jan 1, 2022
Headlights keep burning out in less than a year.
Incident date: Aug 1, 2022
Battery drained, car would not start. First occurrence with new car at 831 miles, battery diagnosed as defective and replaced by manufacturer. Second occurrence at 4620 miles after sitting unused 8 days at airport parking, battery drained and most "check engine" lights on after jump-starting. EyeSight and most safety features disabled until checked and reset by manufacturer. Manufacturer quote "... Read more
Incident date: Feb 1, 2022
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amoun... Read more
Incident date: Jul 2, 2022
The windshield started getting scratches & dings on it within 2 weeks of it being purchased for no apparent reason
Incident date: Apr 11, 2022
I have had several instances while driving on the highway when my forester revs to a very high RPM, the vehicle speeds up suddenly, and then shuts off completely. The only fix is to put the vehicle in neutral, move to the shoulder, and restart the vehicle. This has happened approximately 4 times during my 1 year of ownership and it is completely random when it occurs.
Incident date: Oct 2, 2021
The passenger airbag light switches to ON when no one is in the seat, and switches to OFF when I have a passenger. The seat is completely stock (no back support pads or cushions or baggy clothing) and my passengers sit in the seat normally. Restarting the vehicle does not fix the issue. There is an associated recall for this specific issue, but my forester is a few months outside of the covered ... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Aug 2, 2022
I was driving with cruise control going around 70 when the car started slowing down suddenly. Not wanting to slow down even more, I turned off the cruise control by hand using the cancel button on the steering wheel (rather than tap the brake) but when I then hit the accelerator, the engine felt like it was in neutral, revving past 6000 rpm on the tachometer. At that point, I realized I had no con... Read more
Incident date: Jan 24, 2018
The passenger airbag is disabled when my light weight wife is riding in our 2018 Subaru Forester. There is a recall for this issue including 2018 models but it looks like Subaru thinks the fault is caused by heated seats. We don't have heated seats - so maybe that's why our VIN doesn't register ??? However it is definitely a safety problem that Subaru must fix. I don't want to get embroiled in a l... Read more
Incident date: Jan 24, 2018
The passenger airbag is disabled when my light weight wife is riding in our 2018 Subaru Forester. There is a recall for this issue including 2018 models but it looks like Subaru thinks the fault is caused by heated seats. We don't have heated seats - so maybe that's why our VIN doesn't register ??? However it is definitely a safety problem that Subaru must fix. I don't want to get embroiled in a l... Read more
Incident date: Jul 31, 2022
2019 Forrester has dangerous windshield that is prone to chipping and cracking very easley
Incident date: Aug 1, 2022
Braking for stop - brake pedal sinks, car accelerates ; requires extreme brake pedal push to stop car. A very unsafe condition. No warning or any dash board indication. Happened several times already.
Incident date: Aug 1, 2022
Braking for stop - brake pedal sinks, car accelerates ; requires extreme brake pedal push to stop car. A very unsafe condition. No warning or any dash board indication. Happened several times already.
Incident date: Jun 6, 2022
2019 Subaru Forester 2.5L JF2SKAEC0KH576270 I use cruise control most of the time in all of my cars. Tapping the inc/dec button in my Subaru changes speed in 5 mph increments. This is very dangerous because my other cars use 1 mph increments. My use case is on long climbs I like to slow down my car 1 or 2 MPH as it works harder. When I double tap the Subaru it drops by 10 MPH instead of the exp... Read more
Incident date: Aug 1, 2022
Windshield crack spontaneously appeared while parked. There are no rock chips. Crack starts where the windshield wipers meet, immediately over the heated windshield wiper location. This is the same issue that Subaru recently had a class action lawsuit against them for, though that was for models up to the year 2020. Subaru so far has denied there to be an issue and states that the warranty period ... Read more
Incident date: Aug 3, 2022
Frequent battery draining requiring battery to either be replaced or charged unless car is driven daily.
Incident date: Aug 2, 2022
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properl... Read more
Incident date: Aug 2, 2022
The automatic liftgate fails to latch and requires extra steps that most car owner would not know to temporarily resolve the issue. My situation has been difficult to replicate. The liftgate will open but not close. It will also close but not open. It will also latch but not securely. This evening, the hatch opened but failed to close. It also latched but found out at 55mph that it was not properl... Read more
Incident date: Aug 3, 2022
We bought our 2020 Outback used in May 2022. I have had to get a jump three times in the past two weeks. I am traveling alone and not only had it involved me being late for work, but my safety as well.
Incident date: Aug 1, 2022
The contact owned a 2010 Subaru Impreza. The contact stated while her son was driving approximately 60 MPH, he stated that he heard a loud bang from the engine compartment and saw smoke coming from under the hood. The son stated that an unknown warning light had illuminated. The son safely stopped the vehicle, exited, and noted that more smoke was coming from under the hood. The son stated that a ... Read more
Fire
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Jul 30, 2022
I purchased a Subaru for reliability and safety reasons. This car has placed my family in some dangerous situations. Every time the outside temp is 90+ degrees F and it is driven on a road trip of 200+ miles, the car's acceleration shuts off. There is never any warning or check engine/trans lights until after this happens. Nate Wade Subaru in Salt Lake City cannot find any codes and does not know ... Read more
Incident date: Aug 3, 2022
Car is a Subaru Legacy GT 2005 Brake lines were corroded and burst and almost caused major accident on highway. Subaru is not taking responsibility of the recall since the car is in Florida now. Originally it was in New Hampshire which was designated as a recall state I called their customer recall line and they refused to repair it. this was part of a 200,000 + recall. Car only has 20,000 mil... Read more
Incident date: Jun 27, 2022
I walked out to my car on Monday morning June 27th and the windshield on my 2022 Outback Wilderness was cracked on passenger side. No prior Rock Impact and only 2,807 miles . Submitted a claim with the dealer. Have not heard back yet. Manager said to call him back on Friday.
Incident date: Aug 1, 2022
The contact owns a 2019 Subaru WRX. The contact stated that she was unable to start the vehicle. The contact stated that the battery warning light was illuminated. The contact stated that her father was able to jumpstart the vehicle. The contact stated the following morning she experienced the failure for a second time. The contact called the local dealer and made them aware of the failure. The ve... Read more
SUBARU
XV CROSSTREK
(2013) — VISIBILITY/WIPER
Aug 2, 2022
Incident date: Jun 4, 2022
The windshield is cracked it is on the driver's side it is spidering down the windshield. I wad wondering if it was covered on the recall
Incident date: Jul 18, 2022
Front windshield cracking appeared while was vehicle parked at home. Crack is several inches long and begins at the bottom edge of the windshield. I understand that Subaru has had many complaints about cracked windshields over the past several years and that the company has been involved in several lawsuits on this matter.