Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Oct 27, 2022
The contact owns a 2013 Subaru Forester. The contact stated that while coasting downhill into his carport to park his vehicle, the vehicle independently accelerated forward and crashed his camper. The vehicle became wedged underneath the camper and all four legs of the camper to fold. The airbags did not deploy upon impact. The contact was not injured and a police report was not filed. The dealer ... Read more
Crash
Incident date: Oct 28, 2022
The car drains the battery prematurely overnight
Incident date: Oct 29, 2022
Windshield cracked lower left to center while not moving parked in a garage. Went into the garage with no crack and was cracked the following morning. Nothing hit the windshield. Temperatures were neither high nor low.
Incident date: Apr 3, 2021
The battery consistently "dies". It doesn't matter how often I drive it. I never know when it won't start. In 5 years, I've had 2 batteries & about 6+ jump starts.
Incident date: Oct 22, 2022
The windshield cracked without any impact, vehicle was sitting in the garage and when I came back to it there was a large 8-10 in crack across the driver side. My visibility is impacted and potentially my safety should the strength of the windshield be compromised. Additionally, the safety systems built into the vehicle may be impacted by the crack. The dealership is refusing to complete service t... Read more
Incident date: Mar 30, 2022
-Engine failure: fuel line issue causing 2022 Subaru Forester Wilderness to catch fire and explode - beforehand rod bearing was pulverized in separate incident a few months prior - engine was then replaced and car exploded 600 miles later causing total loss of vehicle. -Car exploded while driving in it, lost all personal belongings in car, barely got out of vehicle in time before explosion. -Inve... Read more
Fire
Incident date: Mar 30, 2022
-Engine failure: fuel line issue causing 2022 Subaru Forester Wilderness to catch fire and explode - beforehand rod bearing was pulverized in separate incident a few months prior - engine was then replaced and car exploded 600 miles later causing total loss of vehicle. -Car exploded while driving in it, lost all personal belongings in car, barely got out of vehicle in time before explosion. -Inve... Read more
Fire
Incident date: Oct 4, 2022
Vehicle is at 23520 miles, front brake pads are worn to 1mm on passenger side and 2mm on front driver side. Vehicle had been taken on October 04, 2022 for repairs and local Subaru dealer refuses to repair it, even though warranty still applicable for defects until 3 years or 36,000 miles as stated in pages 4 and 5 the Warranty and Maintenance 2021 Book. Also vehicle has oil leak under rear side of... Read more
Incident date: Oct 21, 2022
My friend and I drove from Minneapolis to Duluth for a two-day short trip (Oct 20 - 21, 2022). On our way back, my car suddenly slowed down (from 70 m/h to 40 m/h and was non-responsive), and shut down completely at the intersection between Highway I-35 W and Lino Lake, MN 55038, about 30 miles away from TC around 8:30 pm, Friday night. And then I cannot start my car at all. Originally I thought ... Read more
Incident date: Sep 18, 2022
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Crash
Incident date: Sep 18, 2022
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Crash
Incident date: Sep 18, 2022
I was going down the hill in my development, I made it approximately 2-300ft at 7-10MPH when suddenly there was a loud “bang”. I could not see anything, my airbags had deployed and blocked my field of vision. I ended up hitting an electrical pole. There was no need for the airbags to go off. I could have been killed. There is no airbag recall on my VIN number.
Crash
Incident date: Oct 29, 2022
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Incident date: Oct 29, 2022
vehicle battery continues to fail due to unusual electrical activity, requires a jump to start.
Incident date: Oct 28, 2022
Battery dead, once 6 months ago when rear gate opened and closed several times before staying open for a few hours before neighbor asked if I knew it was open. Battery dead after driving to 2 stops on 10/24/22 then dead again in airport parking on 10/28/22 when returning from trip. Took into dealership 10/29/22 and problem confirmed although not sure if it is the battery or charging the batter... Read more
Incident date: Oct 15, 2022
The contact owns a 2000 Subaru Forester. The contact stated while driving approximately 40 MPH, the vehicle began to shake and suddenly veered into the left lane into oncoming traffic. The contact stated that the vehicle had stopped in the middle of the road. The contact was unaware of any warning light being illuminated. The contact stated that the vehicle had to be pushed off the roadway. The co... Read more
Incident date: Oct 25, 2022
I purchased a used 2017 Subaru Outback in December 2020 from a friend whose mother had owned the car before her death in Nov. 2019. That owner purchased it used from dealer in Sevierville TN in 2019 and had to replace a battery at least once according to records. The battery has failed three times since Dec. 2020, totally drained and would not recharge so a replacement was needed. I replaced t... Read more
Incident date: Oct 25, 2022
I purchased a used 2017 Subaru Outback in December 2020 from a friend whose mother had owned the car before her death in Nov. 2019. That owner purchased it used from dealer in Sevierville TN in 2019 and had to replace a battery at least once according to records. The battery has failed three times since Dec. 2020, totally drained and would not recharge so a replacement was needed. I replaced t... Read more
Incident date: Oct 25, 2022
I purchased a used 2017 Subaru Outback in December 2020 from a friend whose mother had owned the car before her death in Nov. 2019. That owner purchased it used from dealer in Sevierville TN in 2019 and had to replace a battery at least once according to records. The battery has failed three times since Dec. 2020, totally drained and would not recharge so a replacement was needed. I replaced t... Read more
Incident date: Jul 15, 2022
Original battery failed 7/2022. As stranded AAA installed new battery. New battery gets drained while car is off within a few days. Subaru class action lawsuit states dealer to provide new battery replacement and provide diagnostic procedures. Dealer diagnosed the problem as excessive draw on battery when car off. However dealer refuses to provide supposed ecu flash to car unless a new subaru batt... Read more
Incident date: Oct 11, 2022
The contact owns a 2015 Subaru Forester. The contact stated while his wife was driving approximately 55 MPH, the vehicle started shaking abnormally. The contact stated that his wife smelled like the brakes were burning. The contact stated that his wife did not notice any warning lights being illuminated. The driver pulled over and turned off the vehicle; however, the vehicle failed to restart. The... Read more
Incident date: Jul 29, 2022
The steering began to shake and vibrate at interstate speeds upon changing lanes or making a "lazy" turn. It has VERY disconcerting. I slowed down, avoided changing lanes and very wary of the turns while I continued on my journey back home. Over time the problem became progressively worse. I had the tires rebalanced but the problem continued to worsened even at slower speeds. I took the car to an... Read more
Incident date: Oct 28, 2022
Several times I have needed to jump start my battery. Most recent incidence: I parked and was waiting to get out of the car. I turned back on the Car after driving for 15-20 minutes, but did not turn on the engine. The car ran for about 2-3 minutes and then turned off to get out of the car. I was away from the car for 3-5 minutes and when I went to start it, the battery was dead. I can not leave t... Read more
Incident date: Sep 8, 2022
This is a known recall in 2019 with Suburu Foresters manufactured between 2015-2018 when the passenger seat has a heating feature. The recall was because the passenger-side front airbag Occupant Detection System (ODS) harness malfunctions over time causing the passenger to not be detected so the airbag does not deploy. My 2015 Suburu Forester which has heated seats happened to not be included in t... Read more
Incident date: Sep 8, 2022
This is a known recall in 2019 with Suburu Foresters manufactured between 2015-2018 when the passenger seat has a heating feature. The recall was because the passenger-side front airbag Occupant Detection System (ODS) harness malfunctions over time causing the passenger to not be detected so the airbag does not deploy. My 2015 Suburu Forester which has heated seats happened to not be included in t... Read more
Incident date: Sep 29, 2022
The catalytic converter had substantial rust and was beyond repair (i.e., welding). The vehicle was only 6 years old and did not have any issues with rust identified during the 2021 annual inspection (as required by our state). This year, the vehicle failed inspection due to the amount of damage from rust. Our mechanic advised the rust was most likely caused by the plastic covers surrounding the c... Read more
Incident date: Oct 22, 2022
Failed thermo control valve assembly, Subaru part #21319aa010 Subaru is aware of the problem but new parts are backordered, with delivery perhaps weeks away as this is apparently a common problem. The local dealer indicated Subaru will pay for parts and labor (this is a verbal offer only), which again suggests this is a known problem. The failure led to automobile not performing and a two to ser... Read more
Incident date: Oct 26, 2022
On October 26th 2022 I was in a accident with a deer. It was a head on collision where my airbags deployed but the main windshield airbag didn't go off.
Crash
Incident date: Oct 27, 2022
Driving on freeway, keeping a regular and safe distance from other vehicles around me, when all the suddenly I hear a loud boom. Didn’t see anything fly at my car, like rocks, things off other cars, etc. Then, immediately after I pulled over with my hazards on, I thought I had popped a tire, but I heard air whooshing through something like my window was rolled down. But all of my windows were fi... Read more
Incident date: Oct 27, 2022
Driving on freeway, keeping a regular and safe distance from other vehicles around me, when all the suddenly I hear a loud boom. Didn’t see anything fly at my car, like rocks, things off other cars, etc. Then, immediately after I pulled over with my hazards on, I thought I had popped a tire, but I heard air whooshing through something like my window was rolled down. But all of my windows were fi... Read more
Incident date: Oct 23, 2022
My windshield has developed a crack for no apparent reason. The crack starts at the top of the windshield near the rear view mirror, goes straight down for about 6", then travels horizontally, creating an 'L' shape. Total length is approximately 12". The vehicle has not been involved in an accident, nor was it struck by a stone or other road debris. The crack just showed up.
Incident date: Oct 12, 2022
Subaru sent me an email informing me a software update was available for my vehicle. For weeks I tried to update the software, however it has been unavailable. I attempted to reach Subaru via their 1800 number at least a dozen times. Subaru does not answer their phones, and does not return calls when the option is selected. I opened an ticket number online via their complaint system and have a... Read more
Incident date: Oct 18, 2022
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was... Read more
Incident date: Oct 18, 2022
My outback was parked in my locked garage over night temp got below 40 degrees that night. Got into the outback and noticed a large crack in the center of windshield that started at lower end of windshield. Called dealership and made an appointment saw service manager and took his pen to show me where he thought a stone had chipped windshield but I just saw the crack no chip. I explained there was... Read more
Incident date: Oct 18, 2022
The engine on my 2015 Subaru Forester consumes oil at a very high rate. I use fully synthetic oil and within 1,000-2,000 miles, I have to top it off due to excessive "burn off". I have done on-line research, and this seems to be a common problem for this year/make/model. I have been unable to get any action but wanted to report the issue to support a general recall, if applicable. I recently to... Read more
Incident date: Sep 15, 2022
This is about a problem of which your agency is already aware. Subaru of America has been aware of a defective Thermo Control Valve for almost a year (Part 21319AA010). The part was redesigned since the initial part was subject to extreme corrosion. The redesigned part has the same part number as the original part. Subaru did not do any recall but instead waited for the parts to fail. When it fail... Read more
Incident date: Sep 15, 2022
This is about a problem of which your agency is already aware. Subaru of America has been aware of a defective Thermo Control Valve for almost a year (Part 21319AA010). The part was redesigned since the initial part was subject to extreme corrosion. The redesigned part has the same part number as the original part. Subaru did not do any recall but instead waited for the parts to fail. When it fail... Read more
Incident date: Sep 15, 2022
This is about a problem of which your agency is already aware. Subaru of America has been aware of a defective Thermo Control Valve for almost a year (Part 21319AA010). The part was redesigned since the initial part was subject to extreme corrosion. The redesigned part has the same part number as the original part. Subaru did not do any recall but instead waited for the parts to fail. When it fail... Read more
Incident date: Oct 26, 2022
When the car is not driven the car battery is drained completely and requires replacement. I have replaced the car battery three (3) times in less than one year. Alternator is functioning properly. This costs $165 each time I replace a car battery. I cannot see mileage as car is dead (approx 12,000).
Incident date: Jul 1, 2022
The contact owns a 2022 Subaru Forester. The contact stated that while driving at night with the low beam headlights activated, the illumination was extremely poor causing a visibility failure. The contact indicated there were dark spots and shadowy lines present on the windshield within the driver’s field of view, creating a visibility hazard for the driver. Additionally, the contact indicated ... Read more
Incident date: Oct 26, 2022
Two things have already failed on this vehicle. The first being the seats/seat belt clips on the driver and passanger seat. The seat in constructed in such a way that no matter what adjustment is made, the driver feels as if they are falling into the steering wheel. Any attempts to correct the positioning leaves the driver feeling as if they do not have control of the vehicle. Additionally, the in... Read more
Incident date: Oct 26, 2022
Two things have already failed on this vehicle. The first being the seats/seat belt clips on the driver and passanger seat. The seat in constructed in such a way that no matter what adjustment is made, the driver feels as if they are falling into the steering wheel. Any attempts to correct the positioning leaves the driver feeling as if they do not have control of the vehicle. Additionally, the in... Read more
Incident date: Oct 22, 2022
At only 3,000 miles front suspension “clunks” at low speeds over speed bumps, potholes, and other uneven surfaces
Incident date: Oct 25, 2022
For the last few years, the reverse lights would intermittently work when the six-speed manual transmission was put into reverse. Lately, the lights fail to work more often than actually work. I have read other Subarus have a common reverse light switch failure and I think more of the older cars use a similar switch and design to recalled models.
Incident date: Oct 18, 2022
While sitting vehicle was sitting in my locked garage got into vehicle and noticed a large crack in center of windshield had appeared without incident called my Subaru dealership that I purchased vehicle from they made an appointment and I took vehicle to the service manager and he took a quick look and pointed to windshield and said it was a stone chip. I could not see the chip he was talking abo... Read more
Incident date: Oct 24, 2022
We've had this car for a little over 2 years and have had 3 cracked windshields, seems like anything that hits it causes a crack. I've been driving for over 45 years and multiple cars and have had cracked windshields 2 or 3 times. This doesn't make any sense. Thank you.
Incident date: Oct 23, 2022
While driving at highway speed the tire separated at the seam of the sidewall and tread. Tire tread depth was between 9–9.5/32nd on the tire. 225/60 r17 tire. Because of the complete separation of the tire and how sudden the separation occurred, it caused the vehicle to lose control, thankfully the driver was able to get control of the vehicle and get it start safely. The safety of all occupan... Read more
Incident date: Aug 10, 2022
Please see ODI#11486236 & request # 562681 “ part 1” I wrote complaining about a 2012 Subaru Legacy Torque Converter issue. It was “ out of warranty 7/31/22 or 100k miles. At the time it started stalling it was at 103k miles in August 2022! I did not feel comfortable driving it. On 10/19/22 My mechanic drove my car & it shuddered & stalled at intersections for him also. I did not feel comf... Read more
Incident date: Aug 10, 2022
Please see ODI#11486236 & request # 562681 “ part 1” I wrote complaining about a 2012 Subaru Legacy Torque Converter issue. It was “ out of warranty 7/31/22 or 100k miles. At the time it started stalling it was at 103k miles in August 2022! I did not feel comfortable driving it. On 10/19/22 My mechanic drove my car & it shuddered & stalled at intersections for him also. I did not feel comf... Read more
Incident date: Aug 10, 2022
Please see ODI#11486236 & request # 562681 “ part 1” I wrote complaining about a 2012 Subaru Legacy Torque Converter issue. It was “ out of warranty 7/31/22 or 100k miles. At the time it started stalling it was at 103k miles in August 2022! I did not feel comfortable driving it. On 10/19/22 My mechanic drove my car & it shuddered & stalled at intersections for him also. I did not feel comf... Read more