Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Feb 1, 2021
The infotainment system is so buggy and slow it's dangerously distracting. It crashes all the time and takes a few minutes to reboot which is not good when you're using navigation. The volume randomly will go to 100% and the only way to fix it is to restart the car. I've had it happen maybe 10 times. It's very startling and it's painful to the ears. The most dangerous problem with the infotainment... Read more
Incident date: Sep 1, 2022
Windshield crack developed and requires replacement for the third time in 18 months on a new car.
Incident date: Aug 17, 2022
I have bought 2 subaru vehicles...brand new off the lot. Both my 2017 subaru impreza and now my 2022 subaru outback wilderness had brittle windshields from the factory.. I had 4 cracks within the first 2 months of owning this outback and I'm probably going to have to pay to have my windshield replaced. The replacements are always strong, safe and reliable. Why is my 41,000$$ car come with an unsaf... Read more
Incident date: Aug 22, 2022
I bought the car used in 07/2020. Took the vehicle to get it checked at a Subaru Dealership Service center. When I returned to pick up my car, it would not start. The shop checked told me the battery was dead and would need to be replaced. I complained that it was functioning fine when I put it in and their reports did not state any issues with the battery. After much complaining they offered a fr... Read more
Incident date: Aug 23, 2022
The panoramic moonroof stopped working and was stuck open, making a grinding sound when trying to close. There were no warning lights or messages prior to the issue. The issue was reviewed by a Subaru dealership, they were able to recreate the issue, and they replaced the parts to fix the issue, covered under warranty.
Incident date: Sep 1, 2022
The screen has gone out on several occasions since we purchased the car new. Most recent while using navigation the entire screen went blank and there was no voice or direction diagram. The screen did not return until the next day. Most recent the battery went dead for no reason while parked in line for a funeral. Embarrassed we had to abandon the car and ride with others. We returned later and h... Read more
Incident date: Sep 2, 2022
We bought the car new in October 2020. In Nov 2021, the battery died while we we were stopped at a busy intersection. The auto start-stop system was on. We were lucky with a near miss accident with a driver than came up behind us. We had it towed to the nearest Subaru dealership who couldn’t find anything wrong. However, when we picked up the car the next day, the battery was dead again. They re... Read more
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Jan 11, 2022
While driving N on I 24 near Nashville Tn my Eyesight assistant turned off illuminated warning light, as it cancelled my adaptive cruise control at freeway speeds in heavy traffic, while engageing my my brakes and illuminated my forward collision warning coming very close to causing serious accident to whereIended up on shoulder due to severe vibration from my defective passenger lower control arm... Read more
Incident date: Aug 23, 2022
The problem cited below is on a 2019 Subaru Forester with 20,101 miles. The 'check engine' light came on when I started my vehicle as well as all the ADAS warning lights came on. All ADAS were inoperable. The car was drivable so I cautiously drove it to a Subaru dealership. While driving, I noticed the engine never warmed up. Running a cold engine causes an emissions problem and may be a violatio... Read more
Incident date: Aug 23, 2022
The problem cited below is on a 2019 Subaru Forester with 20,101 miles. The 'check engine' light came on when I started my vehicle as well as all the ADAS warning lights came on. All ADAS were inoperable. The car was drivable so I cautiously drove it to a Subaru dealership. While driving, I noticed the engine never warmed up. Running a cold engine causes an emissions problem and may be a violatio... Read more
Incident date: Aug 26, 2022
I was driving at 50 mph, suddenly heard a noise coming from the windshield and saw a big crack on passenger side of the windshield. The crack grew very fast, crossing about 75 of the windshield. The two parts of the glass on the side of the crack became separated. The visibility through the windshield was impaired by the crack. This is the second time it happens to the Subaru windshield in a short... Read more
Incident date: Jul 24, 2022
Windshield suddenly cracked on the freeway not due to rocks or anything, and has since spread dramatically. Visibility is affected as the sun will glisten throughout driving and all of the cracks almost to the point it’s shattered obstruct view and cause objects to appear the a slightly different area. Subaru has apparently known about this for years and they haven’t remedied it, in addition t... Read more
Incident date: Sep 1, 2022
Windshield developed a fracture while driving on the freeway w/ no impact by any foreign objects. Location of fracture is on bottom end of windshield next to windshield wipers.
Incident date: Apr 15, 2022
The contact owns a 2020 Subaru Outback. The contact stated while driving 30 MPH, the vehicle began to jerk and then stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure reoccurred that same day. The contact veered to... Read more
SUBARU
OUTBACK
(2020) — ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM)
Sep 2, 2022
Incident date: Apr 15, 2022
The contact owns a 2020 Subaru Outback. The contact stated while driving 30 MPH, the vehicle began to jerk and then stalled. The check engine warning light and several unknown warning lights were illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle and continued driving; however, the failure reoccurred that same day. The contact veered to... Read more
Incident date: Jul 1, 2022
The car will die/stop working at stop signs and at abrupt stops. The problem has been confirmed by a Subaru dealer, and it is a known safety concern, as Subaru put out a safety bulletin but came up short in actually recalling the cars affected. It has been confirmed as a faulty torque converter by a dealership service department. There have been no warnings or messages prior to the problem happ... Read more
Incident date: May 16, 2022
I had a rock hit my windshield and it instantly cracked and kept cracking in multiple directions looking like a spider. Had it repaired and same thing happens like 1 month later. And it seems when it rains there is some water that is getting through. I do not feel like Subaru has fixed the windshields since the recall on previous models. Pictures make it hard to really see severity.
Incident date: Aug 31, 2022
Battery issues Numerous times having to jump the car. Battery drained. Purchased Auto new in May 2019 Had to replace battery in November 2021 Two years six months. Now September 2022 ten months later the battery has to be replaced again. The auto currently has about 31,000 miles.
Incident date: Aug 5, 2022
We had two wire harness that was burnt twice in a year apart for our 2020 Subaru Ascent Touring. Here are the two parts # and description: Slow Blow Fuse 170A under part #82211XC00A & Wiring Harness R LH USA under Part #81502XC11B were burn. We use Subaru to tow from time to time for our 2021 Airstream Bambi 16RB (dry weight of 2,900 lbs. and GVWR of 3,500 lbs.). On 06/21/21, we noticed the car ha... Read more
Incident date: Mar 18, 2022
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. ... Read more
Incident date: Mar 18, 2022
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. ... Read more
Incident date: Mar 18, 2022
My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. ... Read more
Incident date: Aug 28, 2022
If the car is not driven for multiple days, the battery completely dies. Recharging the battery resolves temporarily. Replacing the battery does not resolve the battery draining quickly. Dealer mechanic confirmed there is no unexpected drain on battery. There are no warning lights or messages.
Incident date: Aug 10, 2022
The contact owns a 2021 Subaru Forester. The contact stated that while the vehicle was parked, she shifted the gear shifter into reverse(R) and the vehicle experienced unintended acceleration and lunged backward, crashing into another vehicle. Additionally, the vehicle made abnormally loud noises and was extremely hot after it was turned off. The contact did not sustain any injuries. No police rep... Read more
Crash
Incident date: Jul 31, 2022
I had adaptive cruise control set to the speed limit of 55, I looked down to input directions and then heard the collision warning tone. There was a large box truck sitting at the stop light ahead of me. I slammed on the breaks and swerved into the right-hand turn lane. The vehicle did not make it entirely out of the way and hit the back passenger corner of the lift on the box truck at a slight an... Read more
Crash
Incident date: Jul 31, 2022
I had adaptive cruise control set to the speed limit of 55, I looked down to input directions and then heard the collision warning tone. There was a large box truck sitting at the stop light ahead of me. I slammed on the breaks and swerved into the right-hand turn lane. The vehicle did not make it entirely out of the way and hit the back passenger corner of the lift on the box truck at a slight an... Read more
Crash
Incident date: Jul 31, 2022
I had adaptive cruise control set to the speed limit of 55, I looked down to input directions and then heard the collision warning tone. There was a large box truck sitting at the stop light ahead of me. I slammed on the breaks and swerved into the right-hand turn lane. The vehicle did not make it entirely out of the way and hit the back passenger corner of the lift on the box truck at a slight an... Read more
Crash
Incident date: Aug 24, 2022
The rear passenger side child lock will not disengage. The child lock is engaged when the dog is in the back seat and disengaged otherwise. The lock was engaged once and will not disengage. If adults are riding in the back seat and there is an emergency, they are limited to the driver's side to exit. If the driver's side child lock mechanism fails, they will be forced to rely on someone to ope... Read more
Incident date: Aug 24, 2022
The rear passenger side child lock will not disengage. The child lock is engaged when the dog is in the back seat and disengaged otherwise. The lock was engaged once and will not disengage. If adults are riding in the back seat and there is an emergency, they are limited to the driver's side to exit. If the driver's side child lock mechanism fails, they will be forced to rely on someone to ope... Read more
Incident date: Aug 31, 2022
Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit... Read more
Incident date: Aug 31, 2022
Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit... Read more
Incident date: Aug 31, 2022
Blind spot warning does not turn on when there is actually a vehicle truly in the blind spot. Visibility in new cars via windows is blocked and insufficient, and the blind spot warning does not activate at the right time. Drivers could easily cut someone off with less than a foot in front of the car in the blind spot, because there is no proper warning. Warning only turns on when vehicle could hit... Read more
Incident date: Aug 26, 2022
Battery ran down too quick. Replaced battery in 5/2021. Supposedly did some adjustments to the electrical system. Worked okay until recently when the dead battery problem has begun again.
Incident date: Aug 13, 2022
Winshield cracked spontaneously & readily spread out as I was driving.
Incident date: Aug 28, 2022
I just brought this new 2022 Subaru Outback one day before this happened. I made a right turn on a local road at a speed near 30 mph. Suddenly, I heard a big sound from the windshield. Then I found there was a hole in the windshield. There was one SUV in front of my car when this happened, and its speed was similar with my car. I just brought this car and total mileage was around 50 miles. I can... Read more
Incident date: Aug 3, 2022
The contact owns a 2020 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 21V955000 (Power Train) however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not mad... Read more
Incident date: Aug 25, 2022
A crack developed on the front windshield of my 2018 Subaru crosstrek out of nowhere. There was no accident or incident of a object (rock, dirt, etc…) that hit my windshield. I noticed the damage getting into my car that is parked inside a closed, locked garage.
Incident date: Aug 26, 2022
I was driving on the I-5 north. The car had already been in operation for over 2 hours by this point. While traveling around 70 mpg, the speed limit on that section of the highway, my front driver's side door, which had been locked, became unlocked and unlatched on its own — my car's "open door" warning went off and significant wind noise entered the car's cabin. Additionally, the cabin's interi... Read more
Incident date: Aug 29, 2022
Car jerked back and suddenly accelerated without warning as driver had foot on brake and was slowly pulling into parking spot. Car hit wall of parking garage causing front end damage. Parking collision warning did not sound at any point. Car was going 1-2 MPH and was 5 feet from end of parking spot when incident occurred. Sudden acceleration when driver has foot on brake can cause injury to driver... Read more
Crash
Incident date: Aug 29, 2022
Car jerked back and suddenly accelerated without warning as driver had foot on brake and was slowly pulling into parking spot. Car hit wall of parking garage causing front end damage. Parking collision warning did not sound at any point. Car was going 1-2 MPH and was 5 feet from end of parking spot when incident occurred. Sudden acceleration when driver has foot on brake can cause injury to driver... Read more
Crash
Incident date: Aug 29, 2022
Car jerked back and suddenly accelerated without warning as driver had foot on brake and was slowly pulling into parking spot. Car hit wall of parking garage causing front end damage. Parking collision warning did not sound at any point. Car was going 1-2 MPH and was 5 feet from end of parking spot when incident occurred. Sudden acceleration when driver has foot on brake can cause injury to driver... Read more
Crash
Incident date: Aug 26, 2022
The windshield cracked without anything happening. It started at the bottom and moved it's way up.