Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Sep 9, 2022
The contact owns a 2022 Subaru Outback. The contact stated while driving 65 MPH, she heard an abnormal noise and noticed a crack on the front passenger’s side bottom corner of the windshield. The contact stated that no object had struck the windshield to cause the crack. The contact stated that she was awaiting an appointment for the replacement. The manufacturer was not notified of the failure.... Read more
Incident date: Aug 31, 2022
Windshield cracked without any cars near me, only dragonflies and butterflies. Happened with less than 2k miles in car.
Incident date: Sep 10, 2022
My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this... Read more
Incident date: Sep 10, 2022
My first complaint was filed on 8/2/2022 @2,807 miles. Here we are again, not even 6 weeks later and it happened again. The dealer did replace my windshield. It took me driving there three different times to finally catch the manager so he could take pictures and file a claim with Subaru. Subaru did accept the claim and replaced the windshield. I was without my car for three days while this... Read more
Incident date: Apr 28, 2022
On or about April 28, 2022, while traveling on route 95 North (an interstate highway) utilizing the Factory GPS system which is in the center console, the entire console went blank. I immediately grew concerned the vehicle steering or acceleration was about to fail and pulled over on the shoulder of the interstate. I turned off the vehicle and restarted it, yet the screen remained blank, which m... Read more
Incident date: Sep 7, 2022
Rear hatch door malfunction of security lock.
Incident date: Apr 6, 2020
Since purchasing our 2020 Subaru Ascent, the transmission slips, resulting in a lengthy wait time until it revs to the next gear, and then there is a palpable "jolt" as the transmission appears to move into the next gear. In addition, when I press the gas pedal to accelerate, there is a definite hesitation before the car actually accelerates. Previously, we had brought the car in to the Subaru d... Read more
Incident date: Apr 6, 2020
Since purchasing our 2020 Subaru Ascent, the transmission slips, resulting in a lengthy wait time until it revs to the next gear, and then there is a palpable "jolt" as the transmission appears to move into the next gear. In addition, when I press the gas pedal to accelerate, there is a definite hesitation before the car actually accelerates. Previously, we had brought the car in to the Subaru d... Read more
Incident date: Sep 10, 2022
Car purchased in August 2021. Front brake rotors and pads were replaced around 7,600 miles and May 2022. They could not "cut" the rotors as they were pitted beyond being able to be cut. At 10,764 miles (August 8, 2022), the front rotors and pads were replaced again. The dealer stated the front pads had tiny chips in them and the R/F outer pad had a crack in it. The rotors also had excessive h... Read more
Incident date: Sep 10, 2022
Car purchased in August 2021 new. In May 2022, the car had hesitation problems when traveling between 15-30 mph. The car was taken into the dealership with approximately 7,600 miles. Dealer had a Subaru field tech review data as they saw transmission slippage at basically all speeds. Suggested to reprogram the transmission. We were advised to drive it and let it "relearn" the reprogram. The ... Read more
Incident date: Sep 10, 2022
Passenger commented, asking why their seatbelt attachment point was not properly anchored and was hanging loose from front seat. Upon investigation, we noticed that the bolt holding the end of the LH portion of the passenger seatbelt had backed out. We were able to make a temporary field repair by tightening the bolt back in with our fingers, and later needed to use a 17mm wrench to further tigh... Read more
Incident date: Jul 17, 2022
While driving, the vehicle stopped driving midride. I attempted to turn off the car and restart the car, but it had issues. This happened on 3 separate occasions. I believe the battery was being overdrawn. Two times this happened on the highway and I lost the ability to stay accelerated. I have had the dealer inspect it twice and they found no issues. Shortly after breaking down the third time, a ... Read more
Incident date: Sep 10, 2022
Car window cracked while parked at work. Heard there was recalls from the internet was wondering if my car is in the classification of defective windshield
Incident date: Sep 6, 2022
Entering a residential garage to park; experienced sudden acceleration while braking. Vehicle went through drywall/wall about 2 feet. Placed vehicle in park to stop vehicle. No airbags went off. Driving vehicle to repair shop later; experienced same rapid unexpected acceleration with different driver. No issue with floor mats. OEM mats. Service center cannot provide any insight or reproduction ... Read more
Crash
Incident date: Sep 6, 2022
Entering a residential garage to park; experienced sudden acceleration while braking. Vehicle went through drywall/wall about 2 feet. Placed vehicle in park to stop vehicle. No airbags went off. Driving vehicle to repair shop later; experienced same rapid unexpected acceleration with different driver. No issue with floor mats. OEM mats. Service center cannot provide any insight or reproduction ... Read more
Crash
Incident date: Sep 6, 2022
Entering a residential garage to park; experienced sudden acceleration while braking. Vehicle went through drywall/wall about 2 feet. Placed vehicle in park to stop vehicle. No airbags went off. Driving vehicle to repair shop later; experienced same rapid unexpected acceleration with different driver. No issue with floor mats. OEM mats. Service center cannot provide any insight or reproduction ... Read more
Crash
Incident date: Sep 10, 2022
Battery has been replaced 3 times in two years.
Incident date: Aug 9, 2016
The contact owns a 2016 Subaru Outback. The contact stated she pull the window bottom for the front passenger side window to roll up automatically, she stated the window rolled shut but rolled down again. The vehicle was taken to the dealer, and they stated that it may be a sensor that needed to be replaced that was triggering the anti-entrapment. The contact stated she tried resetting the one-tou... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 6, 2022
While driving at full speed on Interstate 80 through Sacramento CA while the outside temperature was 116 degrees, most of the more advanced systems of the car failed. I should have taken a picture of the control panel. I stopped the car and pulled out the user manual. Indicators illuminated included Eye Sight, Check Engine, tire pressure, and many many others. In fact, there were symbols on the d... Read more
Incident date: Sep 9, 2022
Have been driving my car on the interstate for 6 hours and when this problem happened I was in cruise control. Out of no where a bunch of dash lights come on, (E brake and cruise control lights start blinking, traction control light comes on, and my check engine light comes on). I tried turning my car off for a few minutes and turning it back on but the lights still are blinking. I Googled my pr... Read more
Incident date: Sep 9, 2022
Have been driving my car on the interstate for 6 hours and when this problem happened I was in cruise control. Out of no where a bunch of dash lights come on, (E brake and cruise control lights start blinking, traction control light comes on, and my check engine light comes on). I tried turning my car off for a few minutes and turning it back on but the lights still are blinking. I Googled my pr... Read more
Incident date: Sep 4, 2022
The contact owns a 2021 Subaru Forester. The contact stated that on two separate occasions while driving below 35 MPH, the sway bar fractured and detached from the subframe of the vehicle. There was no warning light illuminated. The vehicle was taken to the dealer where the bolt was replaced; however, the contact then stated that while driving at a slow speed, the rear sway bar failed. The vehicle... Read more
Incident date: Aug 25, 2022
We have had two windshields crack for no apparent reason in this car.
Incident date: Sep 4, 2022
Battery drains completely when parked for a week. Replaced the battery after it happened twice. After replacement, battery still drains after being parked for a week resulting in the vehicle having to be jump started.
Incident date: Sep 8, 2022
My battery is constantly needing to be jump started even after replacing it twice. The battery tests are always good. If I open my trunk while the car is not running, I have to get it jumped. I’m currently unloading groceries and what not with the car running to save myself from having to get jumped.
Incident date: Sep 6, 2022
I have had the battery be completely drained overnight for no apparent reason. Last year I took the car in 3 or more times for the dealer to diagnose. They gave me a new batter and said it was the parking break draining the battery. This year (almost a year later) the battery is again being drained. When the roadside assistance came to jump it he said the battery (after the jump) was only 3.9 vo... Read more
Incident date: Sep 6, 2022
I have had the battery be completely drained overnight for no apparent reason. Last year I took the car in 3 or more times for the dealer to diagnose. They gave me a new batter and said it was the parking break draining the battery. This year (almost a year later) the battery is again being drained. When the roadside assistance came to jump it he said the battery (after the jump) was only 3.9 vo... Read more
Incident date: Sep 7, 2022
The transmission of my 2022 Ascent regularly slips or shutters when trying to accelerate. While maintaining speed I can also feel a shutter or flutter. As if it is trying to decide what ratio to keep. Even though I’m on flat ground and maintaining speed. It is a similar feeling to the transmission of y 2020 ascent I got rid of because of the fear of safety.
Incident date: Sep 8, 2022
While stopped in a line at a drive through the vehicles automatic shutoff (fuel savings feature) engaged. When the brake is released the car completely shut down, including all computer, dash and vehicle lights. The cars transmission was in Drive and could not be placed in Park in an attempt to restart the vehicle. After several minutes the car shifted to Park and was able to be restarted after ... Read more
Incident date: Sep 8, 2022
The contact owns a 2016 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the oil warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with oil leaking from the driver's side front cam carrier, rocker cover, and head gasket. The dealer informed the contact that the head gasket needed to be replaced. The vehicle was not repaired. The manu... Read more
Incident date: Sep 8, 2022
The contact owns a 2017 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contac... Read more
Incident date: Sep 1, 2022
Since I purchased this car, I had the battery drain to the point the lift gate would not open and kept beeping as if something was wrong with the car. I replaced the battery and the problem corrected itself. I am now having lights in the dashboard go out and the power windows stop working. There appears to be an issue with the electrical system.
Incident date: Aug 15, 2022
The contact's son owns a 2013 Subaru Legacy. The contact stated that while her son was driving at an undisclosed speed and approaching a traffic light, the vehicle stalled. The contact's son was able to restart the vehicle and continued driving. However, the failure reoccurred on two different occasions. Additionally, the contact stated that the vehicle was experiencing excessive oil consumption. ... Read more
Incident date: Apr 24, 2021
Crack in windshield rapidly developed into line of driver sight.
Incident date: Sep 6, 2022
I parked the vehicle on 8/5/22 in the evening and noticed a crack in the windshield 18" long starting from the edge of the glass on 9/6/22 in the morning. There are no impact chips from rocks or any other signs of damage such as a tree branch falling on the windshield. The temperature overnight was is the upper 50s.
Incident date: Sep 6, 2022
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Incident date: Sep 6, 2022
Wind shield very very weak cracks very easy I have had for 1.5 years, I am on my 6th windshield, if any thing hits the edge of the windshield it totally cracks. Also having battery issues. on my third battery care has 47 k miles.
Incident date: Jul 7, 2022
Within 2000 miles the windshield stressed fractured from the passenger side edge and then progressed inwards in multiple directions. There was no impact. The dealer (Balise Subaru-Warwick RI) called me a liar about an impact and gave me nothing but lip service about Subaru of America possibly performing a "good will" replacement. The crack is large enough to place a credit card into. Never before ... Read more
Incident date: Apr 27, 2022
In April 2022 hood latch malfunctioned and caused hood to open while driving on interstate. Caused damage to Hood, Fenders, Windshield and Roof. I was able to get stopped safely without injury.
Incident date: Apr 27, 2022
In April 2022 hood latch malfunctioned and caused hood to open while driving on interstate. Caused damage to Hood, Fenders, Windshield and Roof. I was able to get stopped safely without injury.
Incident date: Mar 1, 2022
The contact owns a 2021 Subaru Forester. The contact stated while driving 70 MPH, she heard an abnormal noise and saw a crack on the upper driver’s side windshield. The contact was able to continue driving. The contact took the vehicle to the local dealer, where it was diagnosed with needing the windshield to be replaced. The dealer referred the contact to an auto shop to have the repair complet... Read more
Incident date: Jul 20, 2022
On my 2021 Subaru Forester the rear passenger wheel well rubber cover came loose during travel. This has happened on my wife's 2019 subaru forester on the driver rear, and the one on the passenger rear is coming loose. The part was slapping against the side of the car and if we had not pulled over and manually removed it it could have easily flown off the car. The driver side on my wife's car h... Read more
Incident date: Sep 6, 2022
My new 2022 Forester Wildness is equipped with an automate "Start and Stop" function which (while driving) shuts the engine off if the sits still too long in traffic or a stop light. While the car has a button to disable this function. You must press the button every time you start the car to disable the auto SS. Today I had forgot to disable the function. The car stalled at a busy intersectio... Read more
Incident date: Sep 1, 2022
The contact owns a 2020 Subaru Ascent. The contact stated that while her fiancé was driving 65 MPH, the contact was seated in the passenger’s side seat and noticed a crack on the driver’s side windshield, starting from the rearview mirror. The contact took the vehicle to a local dealer and made them aware of the failure. The vehicle was not repaired. The manufacturer had not been informed of ... Read more
Incident date: Nov 15, 2021
Since last NOV 2021, I have had this Ascent into the shop several times due to a 'chirping' or 'speaking' sound that comes from the underside of the middle o/t vehicle. I have come to find out through the service department that the primary differential has a batch of defective parts, and the entire differential needs to be rebuilt (21 parts total are being replaced). It has taken about 3 months t... Read more
Incident date: Sep 3, 2022
Driving 55 on a major highway, my car displayed a warning sign “electronic parking brake” and the “brake” light started to blink. It came out of nowhere so I pulled over and tried to figure out what the issue was. Nothing seemed wrong so I drove home. Later that night, the parking brake was fully engaged and did so by itself. I did not engage and it would not disengage. Apparently, this ha... Read more
Incident date: Sep 1, 2022
Battery constantly drains and fails to start the car almost from 2019 when I purchased the car. I’ve had to replace the original battery when the car was less than two years old and one year later the new battery has the same problem. No battery is able to hold a charge in this car and it continues to be a problem. Something seems to be draining the battery regularly. So that I won’t be st... Read more
Incident date: Sep 5, 2022
The headlights on this vehicle are obnoxiously bright! I get flashed by oncoming drivers constantly at night. I even get flashed by pickup trucks. I'm not sure if it's the main headlamps or the fog lights. It does seem like the fog lights have really poor beam control. When driving on a country road at night I can tell the fog lights are lighting up the tops of trees by toggling them on and off. ... Read more