Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Dec 8, 2022
The contact owns a 2021 Subaru Forester. The contact stated while depressing the brake pedal and attempting to park in the driveway, the vehicle excessively independently accelerated in speed. The brake pedal failed to stop the vehicle and the vehicle was shifted into Park in order to come to a stop. The vehicle caused damage to the door and garage. There were no injuries reported. The vehicle was... Read more
Crash
Incident date: Dec 8, 2019
The contact owns a 2017 Subaru Outback. The contact stated while attempting to start the vehicle, the vehicle failed to start. The contact was able to jump start the vehicle. The vehicle was taken to the dealer and the battery was replaced; however, the failure recurred several times. The manufacturer was contacted and stated that the contact would be notified of what the manufacturer was responsi... Read more
Incident date: Dec 3, 2022
while attempting to come to a complete stop, depressing the brakes, the vehicle continued to accelerate even though the brake was depressed to the floor. At no time was the driver's foot on the accelerator. This is one of 2 incidents with the vehicle.
Incident date: Dec 7, 2022
While driving 45mph on an icy road (approximately 25 degree(F) outside temp) the car suddenly lost power as if the CVT transmission was in neutral. However, it was still in drive. Pressing the accelerator only raised the RPMs but no power was sent to the wheels. There were cars behind me and my car was slowing down due to no power. I was fortunately able to pull off to the side of the road, stop, ... Read more
Incident date: Dec 7, 2022
While driving 45mph on an icy road (approximately 25 degree(F) outside temp) the car suddenly lost power as if the CVT transmission was in neutral. However, it was still in drive. Pressing the accelerator only raised the RPMs but no power was sent to the wheels. There were cars behind me and my car was slowing down due to no power. I was fortunately able to pull off to the side of the road, stop, ... Read more
Incident date: Dec 7, 2022
While driving 45mph on an icy road (approximately 25 degree(F) outside temp) the car suddenly lost power as if the CVT transmission was in neutral. However, it was still in drive. Pressing the accelerator only raised the RPMs but no power was sent to the wheels. There were cars behind me and my car was slowing down due to no power. I was fortunately able to pull off to the side of the road, stop, ... Read more
Incident date: Dec 6, 2022
I parked my car in the Walgreens parking lot while shopping, less than 30 minutes. When I returned, the car would not start. I called AAA for what I thought was a battery jump. When the AAA technician arrived, checked the battery and said his equipment said to replace the battery. After several attempts he was able to finally get the car started. I drove my car to the dealer where I had just had t... Read more
Incident date: Dec 6, 2022
I parked my car in the Walgreens parking lot while shopping, less than 30 minutes. When I returned, the car would not start. I called AAA for what I thought was a battery jump. When the AAA technician arrived, checked the battery and said his equipment said to replace the battery. After several attempts he was able to finally get the car started. I drove my car to the dealer where I had just had t... Read more
Incident date: Dec 6, 2022
I parked my car in the Walgreens parking lot while shopping, less than 30 minutes. When I returned, the car would not start. I called AAA for what I thought was a battery jump. When the AAA technician arrived, checked the battery and said his equipment said to replace the battery. After several attempts he was able to finally get the car started. I drove my car to the dealer where I had just had t... Read more
Incident date: Nov 23, 2022
The contact owns a 2020 Subaru Outback. The contact stated that while driving at various speeds, the front windshield cracked several times without impact. While driving bird droppings struck the front windshield and the windshield cracked on impact. The vehicle was taken to an independent mechanic who replaced the windshield glass. The vehicle was taken to the local dealer four times and the gla... Read more
Incident date: Aug 12, 2022
The contact owns a 2018 Subaru Impreza. The contact received notification of NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms... Read more
SUBARU
B9 TRIBECA
(2008) - SERVICE BRAKES
Dec 5, 2022
Incident date: Dec 4, 2022
After starting the vehicle in sub freezing temperatures the brakes would not work. After applying extreme pressure it was found that the brake would operate but without any power assist. The error "er bb" was displayed on the instrument panel. After applying the brakes several times, the power assist started working and braking was normal again. This condition has repeated several times after the ... Read more
Incident date: Dec 5, 2022
In the afternoon when I returned to my vehicle, a large crack (roughly 8 inches) formed on the lower sector of the windshield that appeared to have oriented by the mounting of the passenger wiper arm. I inspected the windshield for damage such as a rock chip and could not find anything to suggest that the integrity was compromised in any way. Their was no visible damage to the windshield other tha... Read more
Incident date: Dec 5, 2022
In the afternoon when I returned to my vehicle, a large crack (roughly 8 inches) formed on the lower sector of the windshield that appeared to have oriented by the mounting of the passenger wiper arm. I inspected the windshield for damage such as a rock chip and could not find anything to suggest that the integrity was compromised in any way. Their was no visible damage to the windshield other tha... Read more
Incident date: Dec 5, 2022
Battery drains on its own after about a week of light use (driving <10 miles daily)
Incident date: Dec 4, 2022
Despite a replacement and multiple visits from AAA, the battery in our 2017 Subaru Outback dies constantly and leaves us stranded. Mechanics insist the batteries (both the original and the replacement) are fine and there must be a greater issue with the car itself. We drive regularly, run the engine in the driveway otherwise, and still continue to wake up and find the car dead.
Incident date: Dec 4, 2022
Despite a replacement and multiple visits from AAA, the battery in our 2017 Subaru Outback dies constantly and leaves us stranded. Mechanics insist the batteries (both the original and the replacement) are fine and there must be a greater issue with the car itself. We drive regularly, run the engine in the driveway otherwise, and still continue to wake up and find the car dead.
Incident date: Nov 14, 2022
Check engine light keeps coming on for an O2 sensor that has been recently replaced.
Incident date: Dec 4, 2022
Started the car and began to back out of driveway when power steering warning light came on and power steering was loss as soon as I began turning the wheel. Total loss of power steering. If this were to happen at highway speeds, unexpectedly, a major life threatening collision could occur. The odds of a probable coolision would be pretty high for even an experienced driver.
Incident date: Dec 4, 2022
12042022 - not sure of cause, could be multiple as all systems just shut down for seconds, the car goes dead while driving down I235 at 70mph, first the radio turns off, then the car seemed to go to lower gear rpm to zero and just shut off at a high speed, NO POWER on anything, then about 2.5 seconds later it restated and continued, sputtered off again then powered back off and on again as i got o... Read more
Incident date: Dec 4, 2022
12042022 - not sure of cause, could be multiple as all systems just shut down for seconds, the car goes dead while driving down I235 at 70mph, first the radio turns off, then the car seemed to go to lower gear rpm to zero and just shut off at a high speed, NO POWER on anything, then about 2.5 seconds later it restated and continued, sputtered off again then powered back off and on again as i got o... Read more
Incident date: Dec 4, 2022
12042022 - not sure of cause, could be multiple as all systems just shut down for seconds, the car goes dead while driving down I235 at 70mph, first the radio turns off, then the car seemed to go to lower gear rpm to zero and just shut off at a high speed, NO POWER on anything, then about 2.5 seconds later it restated and continued, sputtered off again then powered back off and on again as i got o... Read more
Incident date: Dec 3, 2022
Back rear window shattered on its own, but it shattered completely instead of like the windshield with it didn’t stay together it was shattered into 1 million pieces. All I did was close my front door.
Incident date: Dec 1, 2022
The rear door knocked me to the ground because it didn’t go back up when it came in contact with my body and I couldn’t get out of the way fast enough
Incident date: May 1, 2022
I’m having an issue with my vehicle stalling when I brake and when I come to a stop slowly or on an incline. I haven’t had it tested at a dealership but I have read about the issue among other Subaru owners stating it is possible the torque converter in the CVT and that Subaru isn’t recalling it. I see this as a major safety concern for myself and others on the road due to its stalling out a... Read more
Incident date: May 1, 2022
I’m having an issue with my vehicle stalling when I brake and when I come to a stop slowly or on an incline. I haven’t had it tested at a dealership but I have read about the issue among other Subaru owners stating it is possible the torque converter in the CVT and that Subaru isn’t recalling it. I see this as a major safety concern for myself and others on the road due to its stalling out a... Read more
Incident date: Aug 11, 2022
The DCM/Telematics unit has now failed twice in this vehicle, despite already being completely replaced a first time. All remote app controls fail. Starlink call connection buttons are unresponsive despite the car being in a clear, unobstructed coverage area. The only indications of failure are attempts to send remote commands via the app and the lack of a green LED next to the Starlink buttons. T... Read more
Incident date: Aug 11, 2022
The DCM/Telematics unit has now failed twice in this vehicle, despite already being completely replaced a first time. All remote app controls fail. Starlink call connection buttons are unresponsive despite the car being in a clear, unobstructed coverage area. The only indications of failure are attempts to send remote commands via the app and the lack of a green LED next to the Starlink buttons. T... Read more
Incident date: Dec 1, 2016
The contact owns a 2006 Subaru Outback. The contact received notification of NHTSA Campaign Number: 14V311000 (Service Brakes, Hydraulic). The contact took the vehicle to the local dealer and had the recall repair completed. The contact stated on 11/30/2022 while his wife was driving 35 MPH, the brake pedal was depressed but failed to stop the vehicle. The contact stated that the low brake fluid w... Read more
Incident date: Dec 2, 2022
The windshield has a crack. There is mo evidence any object striking the windshield. The crack starts at the top just to left of the rear view mirror and then loos down to the left like a fishhook.
Incident date: Jun 1, 2022
2015 Subaru Forester 135K miles Air bag light came on intermittently dealer replaced the front passenger seat and the problem went away . Out if warranty , but wanted to document it .
Incident date: Jun 1, 2022
2015 Subaru Forester 135K miles Air bag light came on intermittently dealer replaced the front passenger seat and the problem went away . Out if warranty , but wanted to document it .
Incident date: Dec 1, 2022
Windshield cracks developed, 2x since ownership.
Incident date: Dec 1, 2022
I bought this vehicle new. In the past three years, I have needed three windshield repairs. The first two were chips that could be filled and repaired. Most recently, a small chip has begun cracking and will require replacing the entire windshield at substantial cost. This vehicle is more prone to windshield damage from normal interstate use than any other I have driven in four decades.
Incident date: Dec 2, 2022
On June 27th, 2022 my 2017 Subaru Outback developed a large crack on the windshield extending from the passenger side diagonally up the windshield to the driver side. Obviously I had to replace the entire windshield to keep myself and others safe. Today, December 2nd, 2022, a crack has developed while the vehicle was parked starting at the same point as the June incident and extending in the same ... Read more
Incident date: Nov 8, 2021
The contact owns a 2019 Subaru Outback. The contact stated that on three separate occasions, a crack had formed on various parts of the windshield due to minor rocks hitting the windshield. The contact stated that each crack obstructed her vision while driving. The contact had the windshield replaced by the dealer after each failure. The manufacturer had yet to be notified of the failure. The vehi... Read more
Incident date: Nov 29, 2022
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicl... Read more
Incident date: Nov 29, 2022
The entire electronics system resets while driving, all driving metrics, speed, eye-sight/collision detection shows reboot screen, and infotainment system goes blank for several seconds. It would appear that none of this vehicles safety systems or speed indicators are online for several seconds up to 20 at times. I have tried to catch this on camera, but since I am the sole driver of this vehicl... Read more
Incident date: Nov 30, 2022
Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Eye Sight, RAB, some ! Symbol, and check engine light are all on and not working. You know everything that makes a Subaru. This is not the first or even second time. We are on the fourth instance of this happening. We live 2+ hrs away from the closest dealers. The fi... Read more
Incident date: Nov 30, 2022
Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Eye Sight, RAB, some ! Symbol, and check engine light are all on and not working. You know everything that makes a Subaru. This is not the first or even second time. We are on the fourth instance of this happening. We live 2+ hrs away from the closest dealers. The fi... Read more
Incident date: Nov 30, 2022
Adaptive Cruise Control, Automatic Emergency Braking, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Eye Sight, RAB, some ! Symbol, and check engine light are all on and not working. You know everything that makes a Subaru. This is not the first or even second time. We are on the fourth instance of this happening. We live 2+ hrs away from the closest dealers. The fi... Read more
Incident date: Nov 20, 2022
The contact owns a 2016 Subaru Impreza. The contact stated that while driving approximately 15 MPH and while attempting to avoid a collision with a second vehicle, the contact lost control of the steering and crashed into a tree. During the crash, the front end of the vehicle was damaged but no air bags were deployed. The contact sustained facial and dental injuries along with injuries to the left... Read more
Crash
1 injured
Incident date: Nov 16, 2022
The contact owns a 2015 Subaru Forester. The contact stated he notice that the front passenger’s side air bag warning light illuminated indicating that there was no one seated in the passenger’s side seat, even though there was someone seated in the front passenger’s side seat. The vehicle was taken to an independent mechanic who stated that the Occupant Detection System (ODS) sensor mat har... Read more
Incident date: Nov 26, 2022
I was on the MA Pike in the middle of three lanes going 70mph and all my red lights came on, the engine revved high RPM, then seemed to be getting no gas and next stalled out. The trip computer said I had had 60 miles of gas left until empty, and I still had a bar of gas left showing on the odometer. There were no warnings lights or messages prior to the failure. It was an extremely unsafe sit... Read more
Incident date: Nov 30, 2022
Glass cracked for no reason. According to this article Subaru has been sued related to 2017-2020 Foresters for a similar reason https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
Incident date: Nov 30, 2022
Glass cracked for no reason. According to this article Subaru has been sued related to 2017-2020 Foresters for a similar reason https://www.torquenews.com/1084/new-ruling-subaru-cracked-windshield-lawsuit-now-adds-25m-cars
Incident date: Nov 29, 2022
The contact owns a 2020 Subaru Ascent. The contact stated while the vehicle was parked in the parking lot, the windshield suddenly cracked without impact. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was approximately 29,200. The contact stated that they reached a settlement with the manufacturer where they paid f... Read more
Incident date: Nov 29, 2022
This vehicle is equipped with an auto start/stop system. It is automatically enabled every time the car is turned on. While it can be turned off, it must be turned off manually every time the automobile is started. It is (candidly) both easy to forget to disable and also a nuisance to disable with every start. The incident occurred during fresh snow fall with ice coat, temperature around 24F. ... Read more
Incident date: Nov 29, 2022
My windshield cracked from the driver side to almost half of the whole thing without any impact being seen outside or inside at all. This is scary and can be a safety hazard. It can happen even when driving. I saw a lot of people complaining and experienced the same thing about the Subaru Outback's windshield and other models, which is scary. My car is only seven months old, and this is happening ... Read more
Incident date: Nov 16, 2021
Battery is persistently dead , have brought to Subaru dealership replaced battery 1 month after we got it Nov 2021 , and then checked again and told “not driving enough to charge battery “ we have to jump battery at least twice a week