Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Dec 10, 2022
The contact owns a 2020 Subaru Ascent. The contact received an email regarding NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Dec 13, 2022
Windshield cracked more than 2 inches above the front windshield A/C vent while vehicle is in warm up process around outside temperature 30F. This car is only 3 weeks old with mileage w 240 at the cracked occurred.
Incident date: Dec 1, 2022
The Direct Injection Engine causes valves to become coated in carbon build-up, unlike indirect injections which constantly clean the valves. This issue then results in the sudden loss of power and engine stalls (often when attempting to accelerate from low speeds) which are extremely dangerous when attempting to merge or turn in traffic. Subaru has not addressed the issue but based on online sea... Read more
Incident date: Dec 1, 2022
The Direct Injection Engine causes valves to become coated in carbon build-up, unlike indirect injections which constantly clean the valves. This issue then results in the sudden loss of power and engine stalls (often when attempting to accelerate from low speeds) which are extremely dangerous when attempting to merge or turn in traffic. Subaru has not addressed the issue but based on online sea... Read more
Incident date: Sep 14, 2022
I had a transmission failure on my 2016 Subaru Legacy and there were no warning signs before this incident occurred. I was on a road trip driving at highway speeds and suddenly without warning I heard a loud bang. Then the "at oil temp" light came on, then the "check engine light", smelled something burning and also felt some slipping in the transmission. I pulled over as soon as I could. I towed... Read more
Incident date: Dec 13, 2022
BATTERY DIED BECAUSE OF A DRAIN PROBLEM. I HAD TO REPLACE 2 BATTERIES IN ONE YEAR AND TEN MONTHS. HOW MANY BATTERIES MUST I REPLACED BEFORE SUBARU DOES A RECALL? IS THERE ANYTHING YOU CAN DO?
Incident date: Dec 14, 2022
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Incident date: Dec 1, 2022
On December 1, 2022, as I jockeyed my car out of my garage it accelerated as I tried to break and I slowly drove into a stack of boxes at the back of the garage. No damage and I was able to back out and continue my journey. My wife was in the car with me. I continued on my trip to North Carolina without incident. On Dec 5, 2022, on our return home I exited the highway in southern Pa. to get s... Read more
Incident date: Dec 13, 2022
Vehicle was parked with engine idling (waiting for passengers), engine accelerated to very high revs without any operator action. Driver shutdown engine. Driver checked to be sure nothing could have hit the accelerator, nothing found. Restarted the vehicle, could not reproduce the problem. About 2 miles down the road a RED exclamation symbol appeared on dash panel and shut off after 5 to 10 se... Read more
Incident date: Dec 13, 2022
I'm writing to document an issue regarding a potential windshield malfunction. I know there have been previous lawsuits about the fragility of Subaru windshields, including with the Outback model. Additionally, there are posts about this issue on several auto forums. I've had this car since August 2019 and in three short years I've had to complete the following three repairs: chip to the windshi... Read more
Incident date: Dec 8, 2022
This model of vehicle has persistent electrical issues resulting in the vehicle dying or being unable to start. Replacing the battery does not resolve the issues. Placing the keyfob in Faraday cages to prevent drain also does not resolve the issues. Charging the battery to full before using the vehicle temporary delays the issues but 3-10 days later the vehicle will die again. The vehicle has unde... Read more
Incident date: Dec 9, 2022
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution... Read more
Incident date: Dec 9, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The lo... Read more
Incident date: Dec 3, 2022
Front windshield has cracked for a second time. The initial windshield purchased with the vehicle cracked, and was replaced in 2020. The second windshield has now cracked, and is pending repair.
SUBARU
XV CROSSTREK
(2015) - ELECTRICAL SYSTEM
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
SUBARU
XV CROSSTREK
(2015) - SEAT BELTS
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
SUBARU
XV CROSSTREK
(2015) - POWER TRAIN
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
Incident date: Jun 13, 2017
The contact owns 2016 Subaru Forester. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond. The contact stated that she persistently depressed the accelerator pedal until the vehicle responded. There were no warning lights illuminated. The contact stated that the failure reoccurred several times while driving. ... Read more
Incident date: Aug 20, 2022
The battery was completely discharged overnight when the car was only 4 months old. We had a flatbed tow to a dealer who charged the battery and performed tests which all checked out ok. Said we weren't driving the car often enough. This same battery discharge happened 3 more times, approximately 30 days apart each time. August 20 was the first time, September 19, October 13 and November 16, a... Read more
Incident date: Aug 20, 2022
The battery was completely discharged overnight when the car was only 4 months old. We had a flatbed tow to a dealer who charged the battery and performed tests which all checked out ok. Said we weren't driving the car often enough. This same battery discharge happened 3 more times, approximately 30 days apart each time. August 20 was the first time, September 19, October 13 and November 16, a... Read more
Incident date: Dec 12, 2022
The contact owns a 2022 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated independently without warning, causing the vehicle to drive over the curb. The contact desperately depressed the brake pedal several times and the vehicle came to a complete stop. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage w... Read more
Incident date: Dec 12, 2022
The contact owns a 2022 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated independently without warning, causing the vehicle to drive over the curb. The contact desperately depressed the brake pedal several times and the vehicle came to a complete stop. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage w... Read more
Incident date: Dec 12, 2022
Passenger air bag will randomly turn off with passenger riding. This is well know issue with subaru and they still have not sent a recall. With this issue being so wide spread I do not think the dealership should charge over 600 dollars for this repair. I previous did this repair and the same part failed within a year and half.
Incident date: Dec 12, 2022
Passenger air bag will randomly turn off with passenger riding. This is well know issue with subaru and they still have not sent a recall. With this issue being so wide spread I do not think the dealership should charge over 600 dollars for this repair. I previous did this repair and the same part failed within a year and half.
Incident date: Dec 9, 2022
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: Dec 12, 2022
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there w... Read more
Incident date: Nov 9, 2022
Vehicle experienced sudden complete brake failure while driving due to a rupture in brake system in the exact area of a known defect / recalls NHTSA SUBARU RECALL WQG-43 and WQK-47 (both completed) which had been issued to inspect and repair the defect. Safety of driver / occupants were immediately put at grave risk due to inability to slow or stop vehicle. Car was traveling on a two way high traf... Read more
Incident date: Dec 12, 2022
My sunroof exploded. Sounded like a gunshot. On the highway, 12/12 1pm. 50+- degrees partly sunny day.
Incident date: Dec 12, 2022
Battery keeps draining. I replaced the original battery 6 months ago and it just drained again
Incident date: Nov 26, 2022
The contact owns a 2020 Subaru Outback. The contact stated that while driving in reverse the vehicle crashed into a metal dumpster causing severe damage to the rear end of the vehicle. During the incident, the audible backover prevention alert indicating that the vehicle was nearing an object did not activate causing the vehicle to be driven into the dumpster. During the incident, the front passen... Read more
Crash
1 injured
Incident date: Dec 5, 2022
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we ... Read more
Incident date: Dec 10, 2022
The windshield on this vehicle is defective. Over time for no reason scratches have appeared. Additionally now chips have occurred for no apparent reason. I have gently used an ice scraper as needed after defrosting the windshield enough to make it practical, however, my scraper is in excellent condition and was not misused. This should not cause a windshield to break down. There are also waves in... Read more
Incident date: Dec 10, 2022
Went to my car on the morning of Dec 10 and found a 4” crack in my windshield. I drive the car the night before around 9pm and it was in my secure garage overnight. No crack the evening before. Next morning - cracked. This is an ongoing problem with Subaru
Incident date: Dec 10, 2022
Woke up this morning to a cracked windshield. Car was garaged over night and I drove it around 8:30pm the evening before and their was no crack. Now have a 4” crack in the passenger side windshield.
Incident date: Dec 10, 2022
Electrical problems cause frequent battery replacement and for the battery to drain at an alarming rate. The car has to be jump-started to be used, and the car battery will drain immediately as soon as the drive is over( even if it's hours). There is/was a class action lawsuit against Subaru of America, as the action says that Subaru failed to recall the vehicles and fix the problem. I'm paying a ... Read more
Incident date: Dec 10, 2022
Electrical problems cause frequent battery replacement and for the battery to drain at an alarming rate. The car has to be jump-started to be used, and the car battery will drain immediately as soon as the drive is over( even if it's hours). There is/was a class action lawsuit against Subaru of America, as the action says that Subaru failed to recall the vehicles and fix the problem. I'm paying a ... Read more
Incident date: Dec 10, 2022
Electrical problems cause frequent battery replacement and for the battery to drain at an alarming rate. The car has to be jump-started to be used, and the car battery will drain immediately as soon as the drive is over( even if it's hours). There is/was a class action lawsuit against Subaru of America, as the action says that Subaru failed to recall the vehicles and fix the problem. I'm paying a ... Read more
Incident date: Dec 6, 2022
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, v... Read more
Crash
Incident date: Dec 6, 2022
Vehicle proceeded from a stop at intersection when it unexpectedly decelerated and holding the brakes down seem to do nothing, tried turning corner at next stop sign to maybe slow it down and hit utility pole and parked car in driveway. A resident that was outside on porch by stop sign said they heard it just loud exceleration. This was a short street block in a residential area. No warnings, v... Read more
Crash
Incident date: Nov 8, 2022
The airbag on driver’s side deployed (malfunctioned)without incident while parked in my garage. It is currently at local Subaru dealer. Mechanics cannot determine what caused the malfunction. An engineer from Corporate Subaru inspected. Another team of engineers from Corporate is going to conduct a more thorough investigation once more photos of interior and exterior are provided by retailer.... Read more
Incident date: Dec 10, 2022
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Incident date: Dec 10, 2022
Car stalls out sometimes when running while stopped. This is not the stop/start system. Also, driver door power window will sometimes raise and lower on its own.
Incident date: Dec 6, 2022
My 2013 Subaru Forester had some noise (grinding) from the rear passenger side brake pad. I set up an appointment to have it inspected later that week. I then used my car to run an errand several days later. I was driving on the highway and found I had no brakes (brake pedal went to the floor). I was able to get to a parking lot and stop the car. When I exited the vehicle, I went to the r... Read more
Incident date: Dec 9, 2022
My battery was replaced in May 2021, I bought the car in July 2021. I was never notified that there was a battery problems with the 2017 Subaru Forester's when I purchased my car and I just had to replace the battery today December 9, 2022. I called Subaru and was told that the settlement was only good for 60 days from the action date of September, 2022. So, this this problem could be very serious... Read more
Incident date: Dec 3, 2022
The contact owned a 2019 Subaru Crosstrek. The contact stated while her husband was driving at 25-30 MPH downhill, the tractor trailer before him slowed down at a curve. The contact's husband depressed the brake pedal but it failed to respond and the vehicle accelerated unintendedly, causing the vehicle to fall into a ditch where it bounced and hit the rear of a trailer, then bounced back into the... Read more
Crash
1 injured
Incident date: Dec 7, 2022
A crack appeared in the windshield overnight while parked in the driveway with no sign of impact or other causes. This seems to be an ongoing problem with Subaru since they changed to acoustic glass for their windshields.
Incident date: Mar 3, 2022
Windshied cracks from small rock chip am having to replace my secound windshield in less than 7 mounths time because it cracks with in a few minutes after inpact from small rock chip the safety issue would be the glass from the crack could inpair vision. I had the first one replaced by the dealerwith dealer supplied glass.
Incident date: Aug 12, 2022
Aug. 12, 2022. Milage 124,028. Dealer (Serra Auto Park, in Akron, OH) had to replace faulty right front axelshaft. Parts and labor $812. Left axelshaft has already started making the same noises and we can expect it to be replaced soon as well. ARE WE THE ONLY ONES WITH THIS PROBLEM???
Incident date: Aug 12, 2022
Aug. 12, 2022. Milage 124,028. Dealer (Serra Auto Park, in Akron, OH) had to replace faulty right front axelshaft. Parts and labor $812. Left axelshaft has already started making the same noises and we can expect it to be replaced soon as well. ARE WE THE ONLY ONES WITH THIS PROBLEM???
Incident date: Dec 8, 2022
The contact owns a 2021 Subaru Forester. The contact stated while depressing the brake pedal and attempting to park in the driveway, the vehicle excessively independently accelerated in speed. The brake pedal failed to stop the vehicle and the vehicle was shifted into Park in order to come to a stop. The vehicle caused damage to the door and garage. There were no injuries reported. The vehicle was... Read more
Crash