Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Sep 17, 2022
We had driven up Mt Washington in NH (about 6000ft high) and were returning back. We had used the X mode (hill assist) intermittently on the way down. Had driven almost 150 miles back to home, when the car suddenly lost power and started to shudder. We were able to coast to the side. We tried to start again and again the same problem. We noticed that the brakes seemed quite warm. After about 5 mi... Read more
Incident date: Sep 24, 2022
The following has happened 3 times in the last year. While stopped and waiting for the light to change, my foot on the brake, damp outside, car stalls, the engine shuts off, eye sight flashes on dash stating eye sight off. I have to put the car into "park" and restart the engine. This is quite scary! I have taken the car to 2 different mechanics to check the battery - which shows the battery ... Read more
Incident date: Jul 17, 2022
We were driving to our summer vacation destination, which was about a 2-hour drive from where we currently live, when it happened. We had been driving for about an hour now and I was in the left lane going approximately 60 MPH when out of nowhere all of the warning lights flashed on my dashboard, including the "check engine light". Then, within seconds I went from about 60 MPH down to 30 MPH down ... Read more
Incident date: Jan 22, 2019
Battery drains resulting in no start condition. Taken to dealer and they say all is fine but problem happens over again. On second battery and need to purchase a third now because of this issue.
Incident date: Sep 21, 2022
Subaru ascent issues with electrical system and battery. Engine cranks longer than it should before starting- anywhere from 5 to 25 seconds. Battery dead multiple times. Have taken to Subaru multiple times, they replaced the batter once but have ignored repeated requests to fix the issue of parasitic battery drain from faulty electrical system.
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Sep 14, 2022
The vehicle will just stall. It has happened three times; usually at a stop sign or slowing down to turn. I have had it towed and in the shop, and they can't find anything wrong with it. No error messages. One shop cleaned the throttle body and thought that might be the problem. The vehicle has always consumed oil; at least a quart is added every 700-1000 miles. We have changed the oil regul... Read more
Incident date: Jul 4, 2022
Windshield cracked rapidly (seconds) from left bottom to center of windshield beyond repair. Windshield did not have previous damage or was hit by foreign object, appears to be a stress crack. Local Subaru Dealer referred that this situation should be discussed with Subaru USA.
Incident date: Aug 5, 2022
This vehicle has less than 20,000 miles on it and I’ve had the battery drain on me 3 different times from just leaving a door open with the car off while doing general maintenance things. The car lacks a feature to shut off the dome lights and I thought that was what the problem stemmed from. Each time the car died on me the door was open for no more than 20 minutes or so. Once I saw there’s a... Read more
Incident date: Sep 23, 2022
I have owned this vehicle since July 2016 and in Sep/Oct 2018, Nov 2020, and Sep 2022 I have had to replace my battery. So I have owned my car for just over six years and have replaced my battery three times. My garage states it should last at least 3-5 years per battery.
Incident date: Aug 19, 2022
Battery constantly drains. New battery (8/22) will not hold charge.
Incident date: Oct 6, 2019
Multiple battery failures with regular usage. Had to replace battery with AAA on a weekend evening. 10/6/2019 new battery cost $148.42, plus hours of waiting time. In 2021, two calls to AAA to jump start dead battery from regular usage.
Incident date: Jun 11, 2022
The battery keeps draining. This is our second battery replacement. Had to jump start the car few times.
Incident date: Sep 10, 2018
The battery in my 2018 Subaru Outback has been replaced three times since I purchased it. I am the sole owner. The original battery was replaced within seven months of purchase due to continual battery drainage. The dealership replaced it with the same type of battery and I was not charged. When I went into the dealership expressing concern with the second battery also having to be jump started f... Read more
Incident date: Sep 10, 2018
The battery in my 2018 Subaru Outback has been replaced three times since I purchased it. I am the sole owner. The original battery was replaced within seven months of purchase due to continual battery drainage. The dealership replaced it with the same type of battery and I was not charged. When I went into the dealership expressing concern with the second battery also having to be jump started f... Read more
Incident date: Aug 23, 2022
Within the three years I have owned this vehicle my windshield has crack with only minor impact or no impack at all to the windshield; the cost of paying for a second windshield replacement is an unreasonable expense something is wrong with the glass integrity of these vehicles.
Incident date: Aug 23, 2022
Within the three years I have owned this vehicle my windshield has crack with only minor impact or no impack at all to the windshield; the cost of paying for a second windshield replacement is an unreasonable expense something is wrong with the glass integrity of these vehicles.
Incident date: Aug 23, 2022
Within the three years I have owned this vehicle my windshield has crack with only minor impact or no impack at all to the windshield; the cost of paying for a second windshield replacement is an unreasonable expense something is wrong with the glass integrity of these vehicles.
Incident date: Jul 25, 2022
Batter died twice and vehicle has fewer than 25K miles. Jumped and worked for a few days then died again. Had to have battery replaced.
Incident date: Jul 21, 2022
Unknown battery and blind spot issues
Incident date: Jul 21, 2022
Unknown battery and blind spot issues
Incident date: Jul 21, 2022
Unknown battery and blind spot issues
Incident date: Aug 3, 2022
The electrical system cause me to buy a new battery prematurely. 2020 Subaru Outback, needs new battery in less than 2 years.
Incident date: Sep 7, 2022
I have had to replace my battery already, i have only 19,464 miles on the car. I replaced the battery on 09/07/2022. I have replaced batteries before and there is usually a warning that it is starting to go dead, this time it was just dead and would not hold a charge.
Incident date: Sep 19, 2022
The battery frequently dies. Has had to be replaced multiple times. The mechanic has checked and doesn’t know why.
Incident date: Sep 23, 2022
Battery is draining and going dead even though battery and starter are new and battery is good. Needs to be jumped to start randomly, leaving me stranded. Has been happening for over a year despite battery replacement and starter replacement. No warning lamps or messages prior to failure, just won't turn over. Understand class action saying its a software problem, but Subaru never contacted us to... Read more
Incident date: Sep 23, 2022
I just bought this car. I looked recall history. I saw that one of the recalls for this car was faulty (ODS)occupants detection system and the record showed that it is fixed. However, I just found out today that ODS system is still faulty.
Incident date: Sep 23, 2022
I just bought this car. I looked recall history. I saw that one of the recalls for this car was faulty (ODS)occupants detection system and the record showed that it is fixed. However, I just found out today that ODS system is still faulty.
Incident date: Aug 17, 2022
In August & September 2022 , 4 times I was stopping at stop signs & red lights and my car shuttered & stalled. No warning lights showed on the dashboard. I contacted my mechanic & he said he was aware of this issue on certain Subarus, possibly a Torque Converter defect but thought there was an extended warranty & I should look into it. My car was purchased 7/30/12 & had 103,000 miles on it when th... Read more
Incident date: Aug 17, 2022
In August & September 2022 , 4 times I was stopping at stop signs & red lights and my car shuttered & stalled. No warning lights showed on the dashboard. I contacted my mechanic & he said he was aware of this issue on certain Subarus, possibly a Torque Converter defect but thought there was an extended warranty & I should look into it. My car was purchased 7/30/12 & had 103,000 miles on it when th... Read more
Incident date: Sep 21, 2022
The front subframe failed due to corrosion from the inside according to the service department. The vehicle is unsafe to drive with this condition. It only has 38,180 miles on it. It has not been driven in a reckless fashion. I have never heard of this failure in a low mileage auto.
Incident date: Sep 23, 2022
The driver's side window when I activate the automatic button to close the window it goes 3/4 way up then automatically comes down. Cannot close try several time. It will eventually close after several attempts.
Incident date: Sep 12, 2022
2017 Subaru Forester. Air bag sensor light for the occupant occasionally flashes on and off. We brought it to the dealer and was told the sensor was defective and would not deploy if an accident occurred. The Subaru service tech informed us that the air bags would not deploy in case of an accident. The car only has 55,500 miles. It is garaged and has had no front end problems or accidents. Thi... Read more
Incident date: Sep 12, 2022
2017 Subaru Forester. Air bag sensor light for the occupant occasionally flashes on and off. We brought it to the dealer and was told the sensor was defective and would not deploy if an accident occurred. The Subaru service tech informed us that the air bags would not deploy in case of an accident. The car only has 55,500 miles. It is garaged and has had no front end problems or accidents. Thi... Read more
Incident date: Sep 20, 2022
when driving and stopped at a light the car died, I had to put it in park and restart it , this has happened on 4 different occasions, and I've taken it to the dealer and was told nothing checked out as failing, also, the radio has gone wild on occasion, dialing contacts in my phone numerous times, and me being unable to stop it. was told that heat and temperatures could cause the electronics to s... Read more
Incident date: Sep 20, 2022
when driving and stopped at a light the car died, I had to put it in park and restart it , this has happened on 4 different occasions, and I've taken it to the dealer and was told nothing checked out as failing, also, the radio has gone wild on occasion, dialing contacts in my phone numerous times, and me being unable to stop it. was told that heat and temperatures could cause the electronics to s... Read more
Incident date: Sep 10, 2022
The contact owns a 2017 Subaru Legacy. The contact stated while attempting to remove the key from the ignition, the key remained stuck in the ignition. The contact restarted the vehicle, shifted to reverse and back to park, and was able to remove the key from the ignition. The vehicle was taken to an independent mechanic but the vehicle was not diagnosed. The mechanic stated that sometimes the key... Read more
Incident date: Aug 29, 2022
Front control arm bolt pulled out of the subframe due to extreme corrosion.
Incident date: Aug 29, 2022
Front control arm bolt pulled out of the subframe due to extreme corrosion.
Incident date: Sep 22, 2022
Brake light came on while driving and brake pedal went to the floor..suddenly...NO brakes at all. Towed into repair facility and was informed the rear brake lines had rusted out and that the repair was major because of the routing of the rear lines under the rear seat and floor panel...a very bad rust area. Location is Maine. It was pointed out to me that there was a tech Bulletin and recall fo... Read more
Incident date: Dec 21, 2018
Car failed to start five times. No cranking. No lights. No nothing. Four times required roadside assistance, jumper, from State Farm Insurance. One time, after a five-minute rest, it started with no problem. Three times battery was replaced. 12/21/18 @ $144.12----3/8/22 @ $167.38----9/16/22 @ $172.78
Incident date: Nov 9, 2016
Car won't start, battery dead. This happened in first year (2016) I bought the car.
Incident date: Mar 1, 2021
My battery has died on multiple occasions and it has not been user error. It dies about every 2 months if I haven't driven it long distances. I got a new battery and have the same problem. When I get it charged, I'm told it was completely drained.
Incident date: Jun 1, 2022
Engine failure due to oil leakage. No “oil light” warning light ever turned on. Engine confirmed failed by repair shop and replaced.
Incident date: Sep 19, 2022
NHTSA report We purchased this vehicle used on 9/11/2019 from Subaru of Spokane in Spokane Washington. The car has failed to start and required towing to the servicing Subaru dealership Carter Subaru of Ballard, WA where they have replaced the battery, (twice) and fuses. In three years, this car is on its third battery and has failed to provide reliable use, required towing, and two weeks of los... Read more
Incident date: Jan 6, 2022
Windshield spontaneously cracked, twice. It just cracked, nothing going on. I heard it happen the first time. The second time, it was in the driveway. There was no evidence of anything hitting it. Just a new crack.
Incident date: Sep 21, 2022
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to s... Read more
Incident date: Sep 21, 2022
The contact owns a 2019 Subaru Outback. The contact stated while the vehicle was parked in the garage, she was unable to open the door with the key fob. The contact stated that she was able to open the front driver’s side door with the key manually. The contact stated she was unable to start the vehicle. The contact's boyfriend attempted to jump start the vehicle however, the vehicle failed to s... Read more
Incident date: Sep 16, 2022
Battery goes dead without notice. First time took care to dealer of purchase, Stamford Subaru and battery was replaced. Battery went dead on 9/16/22. Kind stranger gave me a boost. I purchased a portable booster as I no longer trust this car that has 35k miles. Every time I go to start the car, I am left wondering if it will start.