Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 35,035 complaints for SUBARU
Incident date: Dec 23, 2022
A crack in the windshield appeared that was spontaneous - there was no impact to cause this crack. It started in the lower half of the passenger side and quickly proceeded across the windshield in an S figure. It is exactly like other spontaneous Subaru windshield cracks that I have seen online. My car has only 8700 miles on it but it is not covered by warranty.
Incident date: Dec 27, 2022
Valve body on transmission is bad. Apparently this is a common occurrence, unfortunately I’m over the extended warranty they put on the car when they new they had a problem. Why wasn’t this a recall
Incident date: Oct 4, 2022
BACK UP CAMERA FAILURE! The camera in the lift gate get corrosion and stops working! the safety of people walking behind the vehicle.
Incident date: Jan 3, 2023
The contact owns a 2018 Subaru Outback. The contact stated while driving at an undisclosed speed, a small rock struck the windshield, and the windshield sustained a significantly large crack. The vehicle was taken to the dealer where the windshield was replaced; however, the contact stated while driving at an undisclosed speed, she heard an abnormal popping sound and noticed that the windshield wa... Read more
Incident date: Dec 29, 2022
In early September 2022, my friend, who owned a 2019 Subaru Outback, needed a AAA tow because the battery died. He told me that battery failure is a common problem with Subaru 2016 - 2020 Outbacks. I researched that assertion and found it well documented. Because my Outback was 4 years old and my family was planning a trip, I decided to replace the battery at my mechanic's shop (Sept. 14, 202... Read more
Incident date: Dec 28, 2022
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Incident date: Dec 28, 2022
Thermo control valve stays open. Needs replacement. Automatic brakes have gone on with no car in front of vehicle. Unsafe.
Incident date: Dec 31, 2022
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by mov... Read more
Incident date: Dec 31, 2022
Upon turning off my 2017 Subaru Outback Touring, the engine turned off via the push start/stop button. However, when I went to use the vehicle later the same day, the car would not start (starter would not engage). I determined that the steering wheel was NOT locked. The transmission was in Park, and I could not move the shift lever out of Park. I attempted engage the steering wheel lock by mov... Read more
Incident date: Dec 25, 2022
The hood wobbles in light wind (imagine a windy day) or from a passing vehicle or semi, it seems very flimsy in protecting the hood from just flying open one day.
Incident date: Dec 23, 2022
The contact called on behalf of his mother who owns a 2016 Subaru Outback. The contact stated while driving at various speeds, there were abnormal knocking sounds coming from the engine. There was no warning light illuminated. Additionally, the contact stated that he was informed at a State Inspection that the vehicle was included in Subaru Campaign Numbers: WUJ95 and WTH68. The vehicle was taken ... Read more
Incident date: Dec 21, 2022
Have had to replace the battery 2 times in the last 4 years. And currently have an app that shows the strength of the battery in addition to its cells. If the car is not driven in two to three days then the battery depletes energy. There has to be something going on from the numerous times that this has occurred in the last few years. It is not only a very huge risk when this can happen in unf... Read more
Incident date: Dec 23, 2022
front windshield cracked spontaneously during extreme cold while front defroster was running set on high. no overhead objects. no other cars or vehicles on the roadway. 15 mph. crack is in the windshield wiper resting area extending from the black edge to the center, in a horizontal crack, bilaterally.
Incident date: Oct 3, 2022
The infotainment system freezes randomly causing screen to freeze including while backing up. This causes it to appear as though the back up camera is working when in reality it is not. Serious safety concern if cross traffic or children are not seen.
Incident date: Dec 23, 2022
The contact owns a 2021 Subaru Forester. The contact stated while shifting the vehicle into the drive gear, the vehicle accelerated at high speed without any warning and drove into the wall of her garage causing front damage to the vehicle. The contact stated that the vehicle hesitated to turn off. No one was injured. The vehicle was not diagnosed. The dealer was not contacted. The manufacturer w... Read more
Crash
Incident date: Nov 15, 2022
We are on our 3rd windshield for a 2022 Subaru Outback that currently has 7300 Miles on it. The first windshield cracked on it's own, completely unprovoked by anything. The second was actually a very small rock that hit us on the road and caused a small crack that just kept running until our field of vision was obstructed. The 3rd was a defect in the glass that caused a stress fracture, so it's... Read more
Incident date: Dec 30, 2022
recurring battery drain, which has happened before. subaru dealer replaced the battery for the same reason less than 2 years ago. now it needs it again. car is inoperable as is.
Incident date: Dec 28, 2022
The contact owns a 2020 Subaru Outback. The contact stated that after coming outside to start the vehicle, it was discovered that the front glass windshield had cracked. The crack was located on the passenger side of the front windshield and extended between 11 to 15 inches long. The cause of the crack was not determined. The contact indicated that no object had made contact with the windshield to... Read more
Incident date: May 27, 2021
Since owning this vehicle, there have been three separate incidents where the windshield has failed after a small rock has struck it while driving on the highway. The first incident caused a significant chip causing a repair. The second incident was a crack that required total replacement and recalibration. The third incident caused another crack that will require another complete replacement and ... Read more
Incident date: Dec 23, 2022
Windshield cracked while parked during the day. No visible reason for the crack - no chips, divots, or impact marks on windshield. Crack runs from bottom corner of driver's side windshield up to mid windshield right in the line of vision for driver.
Incident date: Nov 11, 2022
My 2018 Subaru Forester front low control arms and wheel bearing were damaged after about 24000 miles of driving in 5 years. I got it second hand in 2020 and it had only about 14000 miles. I had them replaced due to safety concern.
Incident date: Nov 11, 2022
My 2018 Subaru Forester front low control arms and wheel bearing were damaged after about 24000 miles of driving in 5 years. I got it second hand in 2020 and it had only about 14000 miles. I had them replaced due to safety concern.
Incident date: Dec 28, 2022
the car brake, with the foot on the gas all the lights came on and it stopped on the street (traffic being stuck) it's a car safety problem it can cause a serious accident if I end up on I-95, if something happens to me they will be responsible for it I have everything the records and photos of everything that happened to the car Check . what happens to that car with the same failures over and ove... Read more
Incident date: Dec 28, 2022
the car brake, with the foot on the gas all the lights came on and it stopped on the street (traffic being stuck) it's a car safety problem it can cause a serious accident if I end up on I-95, if something happens to me they will be responsible for it I have everything the records and photos of everything that happened to the car Check . what happens to that car with the same failures over and ove... Read more
Incident date: Dec 28, 2022
the car brake, with the foot on the gas all the lights came on and it stopped on the street (traffic being stuck) it's a car safety problem it can cause a serious accident if I end up on I-95, if something happens to me they will be responsible for it I have everything the records and photos of everything that happened to the car Check . what happens to that car with the same failures over and ove... Read more
Incident date: Dec 25, 2022
Windshield defective issues. The windshield in my subaru outback cracked twice in a 6-month period. Both incidents occurred while driving between 40-55 mph in San Diego. The first time (July 2022) the windshield cracked for no apparent reason. I took the car to the Subaru dealership for a windshield replacement. The second time (12/25/22) it appears that a small pebble hit the windshield on t... Read more
Incident date: Dec 25, 2022
Windshield defective issues. The windshield in my subaru outback cracked twice in a 6-month period. Both incidents occurred while driving between 40-55 mph in San Diego. The first time (July 2022) the windshield cracked for no apparent reason. I took the car to the Subaru dealership for a windshield replacement. The second time (12/25/22) it appears that a small pebble hit the windshield on t... Read more
Incident date: Dec 21, 2022
My 2017 Subaru Outback will not start after sitting all night I’ve had diagnostics ran on the battery and it shows 100% charge. After charging the battery it held until the next day it was drained again. It was snowing with winds 50 mph, and I had to jump my car to start it. The faun doesn’t work when the battery is dead and that causes the theft alarm to go off once the battery is charged. No... Read more
Incident date: Oct 5, 2022
When the check engine light is illuminated for any reason, it could be as simple as the gas cap isn't tight. It is designed to disable the cruise control, disable the traction control and what I feel is a safety factor, it disables the electronic hill holder. Being this is a manual transmission vehicle it has an electric parking brake. When the hill holder is activated, if you stop on a steep grad... Read more
Incident date: Jun 9, 2022
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixabl... Read more
Crash
Incident date: Jun 9, 2022
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixabl... Read more
Crash
Incident date: Jun 9, 2022
Main Wiring harness / Main Electrical system malfunction, causing all dash lights to consistently be on. which in turn prevents all of the ADAS functions to no longer work. Vehicle has now been in 2 accidents which could have been prevented by these safety features. vehicle had had main harness replaced at dealers cost at dealership , and one at cost of insurance, problem remains unfixed/unfixabl... Read more
Crash
Incident date: Dec 27, 2022
The battery drains constantly. I’ve had it replaced several times but it continues to die even when I jump it repeatedly. This may be a known issue but the Subaru dealership’s tech refused to admit their car’s electrical system caused the issue and attempted to have me continue to drive with a dead battery, then have AAA replace the battery under the AAA warranty (even though Subaru’s car... Read more
Incident date: Dec 27, 2022
The windshield cracked while I was stopped at a light. It creates a visibility issue. The windshield was repaired previously and has cracked again. The vehicle has not been inspected the manufacturer, police, insurance or others. There were no warnings prior to the incidents.
Incident date: Dec 17, 2022
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech ... Read more
Incident date: Dec 17, 2022
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech ... Read more
Incident date: Dec 17, 2022
When I was driving this car one night, every dash light was suddenly activated and remained on -- and as a result all safety features were deactivated. When I was able to do so, I touched the battery cables together to reboot the system. I had to do this 3 times over the course of 4 days. Realizing the problem was chronic, I took the car to the dealership (a 2 hour drive), where a service tech ... Read more
Incident date: Jun 15, 2022
Windshield cracked with out any other related damage. No rock chips or other damage. While sitting still windshield popped and a small 1/2 inch crack started on the edge of the glass and spread all the way across the windshield. Subaru clames there is no coverage even tho there is no damage to the windshield
Incident date: Dec 8, 2022
My car was involved in an accident and one headlight was smashed. I found out from my body shop that was my car was recalled and they have no way to fix my headlight. I called Subaru and they told me that the body shop could just put another head light in. But when I talked to the body shop, they cannot just put a headlight in because of the recall. No one is able to help me and now I am out of a ... Read more
Crash
Incident date: Sep 22, 2018
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't b... Read more
Incident date: Sep 22, 2018
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't b... Read more
Incident date: Sep 22, 2018
2 yo 2017 Subaru Outback was left untouched for 2 weeks. When trying to start, it had a dead battery. 2 years later, 2017 Subaru Outback was left untouched for 1 week. When trying to start, it had a dead battery. 2017 Subaru Outback was left untouched for 2 days. When trying to start, it had a dead battery with a 1 - and 8 month old battery. Basically, when this 2017 Subaru Outback hasn't b... Read more
Incident date: Dec 1, 2022
Drive chain could compromised but there is lack of parts to fix issue which could prove costly to the transmission. Need to know what I can do to fix before it becomes a problem.
Incident date: Dec 26, 2022
2022 Ascent. Windshield cracked in cold weather. No impact.
Incident date: Oct 22, 2022
In June 2022 I purchased a 2018 Subaru Forester Turbo Touring at Carmax. Soon after purchase the car hesitated a few times when I was turning. I was turning in front of oncoming traffic and it scared the ___ out of me. So I returned the car to CarMax and bought a similar replacement which is the VIN reported to you in this report. After a couple of months, this car is now doing the same thin... Read more
Incident date: Oct 22, 2022
In June 2022 I purchased a 2018 Subaru Forester Turbo Touring at Carmax. Soon after purchase the car hesitated a few times when I was turning. I was turning in front of oncoming traffic and it scared the ___ out of me. So I returned the car to CarMax and bought a similar replacement which is the VIN reported to you in this report. After a couple of months, this car is now doing the same thin... Read more
Incident date: Oct 22, 2022
In June 2022 I purchased a 2018 Subaru Forester Turbo Touring at Carmax. Soon after purchase the car hesitated a few times when I was turning. I was turning in front of oncoming traffic and it scared the ___ out of me. So I returned the car to CarMax and bought a similar replacement which is the VIN reported to you in this report. After a couple of months, this car is now doing the same thin... Read more
Incident date: Dec 26, 2022
new battery that is only 14 months since installation (at subaru dealer) and 5,000 miles on the car is flat. I did not use my car for about 1 1/2 weeks in the garage and it is totally flat. This is not normal and my friend with an outback has similar problems so I think my issue is not unique.
Incident date: Dec 26, 2022
This is not about my car, but instead many different cars. When a cars lights are set to it's parking lights or running lights position, often located on the turn signal stalk, at night it appears to the driver that their headlights are on, when in fact only the "parking lights are on in front. This is a problem, but not what I'm reporting. When in the parking light position (at night), it appears... Read more
Incident date: Dec 1, 2022
Purchased a low mileage, 2019 Subaru Outback Limited, had 16,407 miles on vehicle, had accident damage reported by CARFAX. At 27,383 miles an oil leak in valve cover gasket was discovered, Subaru fixed leak under warranty, engine removed. Upon driving the vehicle home following repairs, the car lunged forward through the garage door, into the garage, and damaged vehicle and garage interior as I a... Read more
Crash