Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Feb 4, 2020
The vehicle does not start at unforeseen times. Battery has been replaced. Safety is a risk if car would not start in unsafe location. Dealership has been unable to fix problem or find drain on battery or electrical problems. Car has had to be towed to dealership and jump started by a professional many times in order to drive to dealership.
Incident date: Feb 4, 2020
The vehicle does not start at unforeseen times. Battery has been replaced. Safety is a risk if car would not start in unsafe location. Dealership has been unable to fix problem or find drain on battery or electrical problems. Car has had to be towed to dealership and jump started by a professional many times in order to drive to dealership.
Incident date: Oct 2, 2022
The car's battery is draining fast and the car's electric system stopped working after I replaced the battery three times. The car is currently inoperable.
Incident date: Oct 2, 2022
The car's battery is draining fast and the car's electric system stopped working after I replaced the battery three times. The car is currently inoperable.
Incident date: Oct 2, 2022
The car's battery is draining fast and the car's electric system stopped working after I replaced the battery three times. The car is currently inoperable.
Incident date: Nov 11, 2022
There is a problem with my 2019 steering since I bought it in 2020. When driving with highway speeds, over 45 MPH I am struggling to keep the car straight on the road and have to compensate steering all the time. The car feels unattached to the road like driving on icy road or having strong side wind gusts. I always make sure the lane assist is turned off as it is dangerous. I took the car to the ... Read more
Incident date: Aug 15, 2022
The car started to accelerate or decelerate by itself while driving with constant pedal position. It didn't want to start some time. Eventually didn't start at all and had to have it towed to the dealer. The diagnostic was faulty fuel pump. Subaru has a recall for 2019 Outback fuel pump failure (NHTSA campaign number: 21V587000). I called Subaru customer service, and they did not honor the recall ... Read more
Incident date: Sep 28, 2022
Driving the car from the dealer where was repaired for faulty fuel pump, I noticed the brake pedal was going to the floor when pressing on it. I got scared driving it on highway as I would not be able to stop in time if I had to brake hard. I took the car to the dealer, and he confirmed the brake master cylinder has leaks. The car has been in service for 6 weeks as brake master cylinder is on back... Read more
Incident date: Nov 10, 2022
While driving slowly in traffic on the highway my windshield started to crack on the front passenger side. No rocks or debris were seen by myself. Even if a minuscule pebble were to have hit the windshield, the crack spread to over a foot in minutes and this seems like a fault on Subarus engineering. Wish I had known when I got this car two weeks ago.
Incident date: Nov 9, 2022
The front windshield has cracked twice now with no point of impact. This week marks the second of these spontaneous cracks in 6 weeks. Both times, the crack appeared first thing in the morning after not being driven all night.
Incident date: Nov 8, 2022
Battery dead and needing replaced within 2 months
Incident date: Apr 1, 2022
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start. The key fobs were inoperable. The battery warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a low charge and the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was contacted but no addit... Read more
Incident date: Apr 1, 2022
The contact owns a 2019 Subaru Outback. The contact stated that the vehicle failed to start. The key fobs were inoperable. The battery warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was a low charge and the battery needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was contacted but no addit... Read more
Incident date: Aug 13, 2022
at random, the vehicle will shut down for a second and start back up without pressing the start button. usually occurs while using carplay but has occurred without using the stereo. will happen back to back and cause the steering wheel to lock up at highway speeds, taking control of the vehicle away from me (driver). steering wheel has locked up several times when the car shuts off while driving. ... Read more
Incident date: Aug 13, 2022
at random, the vehicle will shut down for a second and start back up without pressing the start button. usually occurs while using carplay but has occurred without using the stereo. will happen back to back and cause the steering wheel to lock up at highway speeds, taking control of the vehicle away from me (driver). steering wheel has locked up several times when the car shuts off while driving. ... Read more
Incident date: Nov 8, 2022
We have owned two 2015 Subaru Legacy sedans. Both of them have had major battery problems. We've had to have battery tenders (trickle-chargers) installed on both cars, and we're still having battery problems. We've been stuck in various parking lots, unable to start the car, and had to get jumps from others. This is a royal pain, and a potential safety hazard if we are stuck in a remote locati... Read more
Incident date: Apr 4, 2020
Complete Battery drainage started when the car had about 30k miles. Batery was replaced around December 2020 at owners expense. Within a year the baterry drainage started happening again, randomly, after parking. Subaru dealer suggested to keep replacing baterry. Issue has not been reproduced by service department; it randomly happens. It has not been inspected by others.
Incident date: Jan 1, 2015
The contact owns a 2013 Subaru Forester. The contact stated that while driving at various speeds, the headlights and taillights became inoperable. The vehicle was taken to an independent mechanic who changed the taillight light bulbs approximately 10 times. The headlight light bulbs were replaced 4 times. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufactur... Read more
Incident date: Jan 1, 2015
The contact owns a 2013 Subaru Forester. The contact stated that while driving at various speeds, the headlights and taillights became inoperable. The vehicle was taken to an independent mechanic who changed the taillight light bulbs approximately 10 times. The headlight light bulbs were replaced 4 times. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufactur... Read more
Incident date: Nov 5, 2022
I purchased my Forester Wilderness on 11/5/22 - this problem is with the headlights. I have a serious safety concern 1. There are two large shaded dark spots directly in my field of vision. These are approximately fifteen to twenty feet directly in front of the vehicle and never go away - because the headlights are steering responsive, they are always moving which is distracting and dangerous. 2.... Read more
Incident date: Oct 2, 2022
Having a problem with battery draining while the car is turned off. Experienced it previously 24,095 miles and 3 years on the first battery. Had to call AAA and get a jump start, and simply replaced the battery (9/18/19). Over the last year started experiencing similar problems with the replacement battery, and bought a battery charger, so when it would not start in the morning, I would put it ... Read more
Incident date: Nov 7, 2022
I am on my 3rd battery since May 2015 when the Outback was purchased in El Cajon, California. There have been multiple instances when I prepare to venture out and am unable to as the result of a dead battery. In every instance there was not an obvious instigating factor such as a light inadvertently left on. This situation is extremely disruptive resulting in my belief that I have an unreliable ve... Read more
Incident date: Nov 5, 2022
Summary of Electrical system issues: 1.pertaining to battery draining and 2. eyesight randomly goes out and other dash board lights flash and later goes away. As well as, 3. Windows that can not completely close at times. Details: I purchased 2016 Subaru outback - 4 cylinder in 2019 with 64,000 miles. By 2020, the car experienced random dashboard lights indicator flashing that would resolve itse... Read more
Incident date: Nov 5, 2022
Summary of Electrical system issues: 1.pertaining to battery draining and 2. eyesight randomly goes out and other dash board lights flash and later goes away. As well as, 3. Windows that can not completely close at times. Details: I purchased 2016 Subaru outback - 4 cylinder in 2019 with 64,000 miles. By 2020, the car experienced random dashboard lights indicator flashing that would resolve itse... Read more
Incident date: Nov 3, 2022
The contact owns a 2009 Subaru Forester. The contact stated that he had initially received a recall notice for NHTSA Campaign Number: 14V830000 (Service Brakes, Hydraulics). The vehicle was taken to the dealer where it was serviced. Recently, the contact stated that while going downhill in the reverse(R) position, he heard an abnormal popping sound upon depression of the brake pedal without warnin... Read more
Incident date: Nov 6, 2022
My brand new Subaru ignited in the engine compartment, burst into flames and exploded while I was driving it.
Fire
Incident date: Nov 6, 2022
My brand new Subaru ignited in the engine compartment, burst into flames and exploded while I was driving it.
Fire
Incident date: Nov 6, 2022
My brand new Subaru ignited in the engine compartment, burst into flames and exploded while I was driving it.
Fire
Incident date: Nov 1, 2022
Spontaneous cracking of windshield. There is no evidence of any damage on inside or exterior of windshield. The crack appears to be in the interior fabric of the glass projecting down from the dotted portion adjacent to the rear view mirror. The car was in the garage, temperatures outside were moderate. We had a similar problem with a 2015 Subaru Forrester that had the windshield replaced under a ... Read more
Incident date: Nov 5, 2022
Windshield cracked on driver’s side - appeared while at a stop. no debris on road, no accidents. Vehicle is 2 weeks old.
Incident date: Oct 4, 2022
In the winter of 2021-22, while parallel parking, backing up, then pressing the brake, my Crosstrek spontaneously accelerated in reverse and rammed into the truck already parked behind me. The Crosstrek paused, then rammed again, as I pressed harder on the brake. I put the car into “park” and turned off the engine. I was baffled and had no explanation for what happened. Thank goodness a person... Read more
Crash
1 injured
Incident date: Oct 18, 2019
I have had to replace the battery multiple times since purchasing the vehicle in 2017. Each time the battery was determined to be unusable by qualified service staff. Battery replacements occurred on (1) 2019-10-18 at 34,877 miles and on (2) 2022-02-24 at 67,339 miles. The first occurrence left me stranded at a hotel on a sub-freezing day. The second occurrence left me stranded in a parking lot. B... Read more
Incident date: Sep 9, 2022
Navigation screen is delaminating and bubbling under the touch screen. It would cause navigation touch screen to detect phantom inputs and cause radio/telephone to do random actions (ie. calling random people, cycle radio stations, map zoom in) that is very distracting to driver. Screen would be completely unresponsive to touch input or button input.
Incident date: May 1, 2022
The audio unit is malfunctioning, it constantly makes distracting intermittent tone sounds, continuously flashes and changes between AM, FM, Sirius and Bluetooth modes, makes random autonomous phone calls, touchscreen doesn't respond to touch, sound will randomly spike at high volumes. All of this makes it extremely distracting to safely drive the car. This has been happening since last June 2022.... Read more
Incident date: Nov 3, 2022
Rock chip on windshield spread across whole windshield in 2 days. Had to pay $1200 to have it replaced with a third party windshield.
Incident date: Nov 2, 2022
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard... Read more
Crash
Incident date: Nov 2, 2022
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard... Read more
Crash
Incident date: Nov 2, 2022
While I was doing parallel parking, the car on its own went into involuntary, sudden, uncontrolled acceleration & hit a tree & bushes resulting into considerable body damage. Then I called Subaru national customer relations representative & I was told to go to the local Subaru dealer where I had purchased the car about four and a half years ago. The mechanic there told me that he had never heard... Read more
Crash
Incident date: Nov 3, 2022
Left town for 3 weeks and upon return the battery was dead. This happened the last time the car was not driven for several weeks, in Spring of 2020. A new battery was purchased at that time, even though the original battery was only ~3.5 years old. The current battery is only 2.5 years old and should be able to hold a charge for 3 weeks. Every time the car goes for an extended time without being d... Read more
Incident date: Nov 2, 2022
I purchased a 2021 Subaru Forester with approximately 9000 miles on the odometer. Purchase was made on October 18, 2022, then on October 19, 2022 I experienced unintended acceleration on my way home that day with the car. The car just seemed to have a mind of its own and just "took off" at high speed and quickly it returned to normal. I simply thought I did something wrong and kept driving the car... Read more
Crash
Incident date: Jun 30, 2016
I have had to replace my Subaru Forester battery at least 4 times since I have owned it. The battery dies within a few days of replacing and I am forced to jumpstart the vehicle every time I want to drive. This has been happening since the day I bought the vehicle...
Incident date: Nov 3, 2022
My dashboard for the past several months has intermittently indicated that there is an issue with my front passenger airbag. I just discovered there was a recall for this issue for cars manufactured with heated seats the same year as my vehicle but my vehicle is not part of the recall. This recall may need to be expanded.
Incident date: Nov 3, 2022
My dashboard for the past several months has intermittently indicated that there is an issue with my front passenger airbag. I just discovered there was a recall for this issue for cars manufactured with heated seats the same year as my vehicle but my vehicle is not part of the recall. This recall may need to be expanded.
Incident date: Nov 3, 2022
Car is continually draining battery, causing vehicle to fail twice now due to a completely dead battery, once was while parked, once while idling with car in drive on road.
Incident date: Nov 3, 2022
Windshield cracked for no apparent reason. It is cracked from the passenger side to the middle of the vehicle. The car was parked when this occurred. There isn’t an object near the crack.
Incident date: Nov 2, 2022
Took in 2 yr old car relating to vehicle veering to the right, ticking helicopter noise on driver side. Took to Continental Subaru Anchorage Alaska on 11/2/22. For tire change over, alignment, oil change and for diagnostics on noise. I was told that my vehicle needed a complete driver side cx axle replacement. After axle was installed, they said they heard another noise and that it was my transmi... Read more
Incident date: Nov 2, 2022
Took in 2 yr old car relating to vehicle veering to the right, ticking helicopter noise on driver side. Took to Continental Subaru Anchorage Alaska on 11/2/22. For tire change over, alignment, oil change and for diagnostics on noise. I was told that my vehicle needed a complete driver side cx axle replacement. After axle was installed, they said they heard another noise and that it was my transmi... Read more
Incident date: Aug 5, 2019
One morning when I got my car from the garage, it had a cracked windshield near the driver size bottom glass. Happened overnight while in the garage. Took it to Subaru and they agreed to replace it under warranty. They put in a new one, and as I was driving on the freeway, I heard a huge boom sound from the windshield, which startled me! They another boom/cracking sound. The windshield didn't crac... Read more
Incident date: Oct 1, 2022
I walked out to my car in garage and there was a crack from the driver's side corner over 50 percent across the windshield. only 3k miles and NOT hit by a rock etc. windshield to be replaced and while waiting driving home w loud explosion...other side of glass has a huge break with no rocks or cars around.
Incident date: Oct 28, 2022
Some of the starling services associated with my 2023 Subaru Outback are not functioning as they should. The vehicle was purchased on 10/28/2022 and on 10/29/2022 I took it back to the dealer. I was told by the service department that the issue would have to be dealt with by the sales department since it was a Starling issue. The sale team then looked into the issue and I was told that the softwar... Read more