Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 34,453 complaints for SUBARU
Incident date: Dec 15, 2022
Subarus forward looking eyesight and rear auto braking functions will stop working periodically also the stereo/infotainment system will go blank causing you to no longer access the the safety features of the car or any controls for the heating/AC system.
Incident date: Dec 17, 2022
Transmission is lurching and surging when driving. Pressing gas pedal from a stop the belt continues to slip. Took it to Paul Moak Subaru they claimed to do the inspection told me they don’t do test drives for malfunction checks. They said they completed the inspection for transmission recall. The Ascent continues lurch and slip with grinding noise and loss of speed. I told them about the issues... Read more
Incident date: Dec 16, 2017
The contact owns a 2013 Subaru Impreza. The contact stated that while driving approximately 40 mph when the check engine illuminated and a loud rattling noise emitted from underneath the hood of the vehicle. The vehicle then suddenly stalled. The vehicle was towed to the dealer. The dealer had replaced the engine. Approximately after the repair while they were driving approximately 40 mph when the... Read more
Fire
Incident date: Dec 16, 2017
The contact owns a 2013 Subaru Impreza. The contact stated that while driving approximately 40 mph when the check engine illuminated and a loud rattling noise emitted from underneath the hood of the vehicle. The vehicle then suddenly stalled. The vehicle was towed to the dealer. The dealer had replaced the engine. Approximately after the repair while they were driving approximately 40 mph when the... Read more
Fire
Incident date: Jul 15, 2020
******* DELETE VOQ ******* THIS COMPLAINT IS BEING MARKED FOR DELETION BECAUSE IT IS AN INADVERTENT DUPLICATE OF ODI# 11497752*DJR ******* DELETE VOQ *******
Fire
Incident date: Dec 10, 2022
The Thermo Control Valve has stopped working It causes the engine to overheat while drive. The windows fog up in the cold making it hard to because the defrost does not work Yes by an independent service center No No the engine light came while I was drive.
Incident date: Dec 10, 2022
The Thermo Control Valve has stopped working It causes the engine to overheat while drive. The windows fog up in the cold making it hard to because the defrost does not work Yes by an independent service center No No the engine light came while I was drive.
Incident date: Dec 16, 2022
Random crack in lower passenger side windshield area. Nothing hit windshield. Appeared during the day as temperatures warmed up. Crack goes from the bottom to the center.
Incident date: Oct 17, 2022
Because of your regulations mandating the black spot in cars with HID/LED headlights, we notice a dark line in our windshield when driving in unlit areas at night. This makes it hard to see. Using the brights help, but this is an infraction within our neighborhood and similar dark, forested places. It seems that you have solved one problem but created a new one. This dark windshield line is pa... Read more
Incident date: Nov 1, 2022
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side seat was extremely hot. Additionally, air bag warning light was illuminated. The contact also stated that the taillights were inoperable. While his wife was driving at an undetermined speed, the vehicle inadvertently lost power steering functionality. The vehicle was taken to the dealer where the tailligh... Read more
Incident date: Nov 1, 2022
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side seat was extremely hot. Additionally, air bag warning light was illuminated. The contact also stated that the taillights were inoperable. While his wife was driving at an undetermined speed, the vehicle inadvertently lost power steering functionality. The vehicle was taken to the dealer where the tailligh... Read more
Incident date: Nov 1, 2022
The contact owns a 2018 Subaru Forester. The contact stated that the front passenger’s side seat was extremely hot. Additionally, air bag warning light was illuminated. The contact also stated that the taillights were inoperable. While his wife was driving at an undetermined speed, the vehicle inadvertently lost power steering functionality. The vehicle was taken to the dealer where the tailligh... Read more
Incident date: Jul 9, 2021
At around 18,000 miles when applying the brakes, the vehicle would shake and vibrate. By 20,000 miles the vibration was excessive affecting the ability to steer straight when braking. The dealer told me that they were aware of the issue with this year/model. Diagnosis, warped rotors. Dealer resurfaced rotors and replaced pads under warranty. Vehicle performed fine for a while. At around 36000 mile... Read more
Incident date: Dec 10, 2022
The contact owns a 2020 Subaru Ascent. The contact received an email regarding NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Nov 22, 2022
I experienced a sudden unintended acceleration of my 2013 Subaru Outback while braking to make a left hand turn at a stoplight on Federal Road in Brookfield, CT. I was able to squeeze the brake hard while shifting into neutral to avoid slamming into the car in front of me while the engine raced. The car would have gone out of control had I not been able to press very hard on the brake pedal. Thi... Read more
Incident date: Nov 22, 2022
I experienced a sudden unintended acceleration of my 2013 Subaru Outback while braking to make a left hand turn at a stoplight on Federal Road in Brookfield, CT. I was able to squeeze the brake hard while shifting into neutral to avoid slamming into the car in front of me while the engine raced. The car would have gone out of control had I not been able to press very hard on the brake pedal. Thi... Read more
Incident date: Dec 10, 2022
On Saturday 12/10/2022 at approximately 5PM, I was driving my 2020 Subaru Outback on the left lane of a highway in South Miami at a speed of 65+ miles per hour when the vehicle lost all power. The vehicle’s Eye Sight" system alerted me to "Keep your eyes on the road”, then all of the instrumentation on the dashboard lit up. I was able to maneuver my vehicle through traffic to the relative sa... Read more
Incident date: Dec 10, 2022
On Saturday 12/10/2022 at approximately 5PM, I was driving my 2020 Subaru Outback on the left lane of a highway in South Miami at a speed of 65+ miles per hour when the vehicle lost all power. The vehicle’s Eye Sight" system alerted me to "Keep your eyes on the road”, then all of the instrumentation on the dashboard lit up. I was able to maneuver my vehicle through traffic to the relative sa... Read more
Incident date: Aug 12, 2022
The contact owns a 2018 Subaru Impreza. The contact received notification of the NHTSA Campaign Number: 22V624000 (Exterior Lighting) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The ... Read more
Incident date: Dec 13, 2022
Windshield cracked more than 2 inches above the front windshield A/C vent while vehicle is in warm up process around outside temperature 30F. This car is only 3 weeks old with mileage w 240 at the cracked occurred.
Incident date: Dec 14, 2022
Battery drain quickly. Overnight battery drain. Car driven for over 40 miles and the following day the battery is drained and won't start. Car left for one week with out driving - battery drained and won't start.
Incident date: Sep 14, 2022
I had a transmission failure on my 2016 Subaru Legacy and there were no warning signs before this incident occurred. I was on a road trip driving at highway speeds and suddenly without warning I heard a loud bang. Then the "at oil temp" light came on, then the "check engine light", smelled something burning and also felt some slipping in the transmission. I pulled over as soon as I could. I towed... Read more
Incident date: Dec 13, 2022
BATTERY DIED BECAUSE OF A DRAIN PROBLEM. I HAD TO REPLACE 2 BATTERIES IN ONE YEAR AND TEN MONTHS. HOW MANY BATTERIES MUST I REPLACED BEFORE SUBARU DOES A RECALL? IS THERE ANYTHING YOU CAN DO?
Incident date: Dec 1, 2022
On December 1, 2022, as I jockeyed my car out of my garage it accelerated as I tried to break and I slowly drove into a stack of boxes at the back of the garage. No damage and I was able to back out and continue my journey. My wife was in the car with me. I continued on my trip to North Carolina without incident. On Dec 5, 2022, on our return home I exited the highway in southern Pa. to get s... Read more
Incident date: Dec 13, 2022
Vehicle was parked with engine idling (waiting for passengers), engine accelerated to very high revs without any operator action. Driver shutdown engine. Driver checked to be sure nothing could have hit the accelerator, nothing found. Restarted the vehicle, could not reproduce the problem. About 2 miles down the road a RED exclamation symbol appeared on dash panel and shut off after 5 to 10 se... Read more
Incident date: Dec 13, 2022
I'm writing to document an issue regarding a potential windshield malfunction. I know there have been previous lawsuits about the fragility of Subaru windshields, including with the Outback model. Additionally, there are posts about this issue on several auto forums. I've had this car since August 2019 and in three short years I've had to complete the following three repairs: chip to the windshi... Read more
Incident date: Dec 1, 2022
The Direct Injection Engine causes valves to become coated in carbon build-up, unlike indirect injections which constantly clean the valves. This issue then results in the sudden loss of power and engine stalls (often when attempting to accelerate from low speeds) which are extremely dangerous when attempting to merge or turn in traffic. Subaru has not addressed the issue but based on online sea... Read more
Incident date: Dec 1, 2022
The Direct Injection Engine causes valves to become coated in carbon build-up, unlike indirect injections which constantly clean the valves. This issue then results in the sudden loss of power and engine stalls (often when attempting to accelerate from low speeds) which are extremely dangerous when attempting to merge or turn in traffic. Subaru has not addressed the issue but based on online sea... Read more
SUBARU
XV CROSSTREK
(2015) — ELECTRICAL SYSTEM
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
SUBARU
XV CROSSTREK
(2015) — SEAT BELTS
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
SUBARU
XV CROSSTREK
(2015) — POWER TRAIN
Dec 13, 2022
Incident date: Aug 30, 2022
Several components' issues and scheduled to take back to Subaru dealer on 12/16/2022. Several times after parking car and getting back in, when shifting to 1st gear to take off, the car goes in reverse instead of forward. Rear backup camera sporadically works. Tire pressure light came on and won't turn off. Front end shakes when braking dealer said it was new brakes, but still happening. Front pas... Read more
Incident date: Jun 13, 2017
The contact owns 2016 Subaru Forester. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed but the vehicle hesitated to respond. The contact stated that she persistently depressed the accelerator pedal until the vehicle responded. There were no warning lights illuminated. The contact stated that the failure reoccurred several times while driving. ... Read more
Incident date: Aug 20, 2022
The battery was completely discharged overnight when the car was only 4 months old. We had a flatbed tow to a dealer who charged the battery and performed tests which all checked out ok. Said we weren't driving the car often enough. This same battery discharge happened 3 more times, approximately 30 days apart each time. August 20 was the first time, September 19, October 13 and November 16, a... Read more
Incident date: Aug 20, 2022
The battery was completely discharged overnight when the car was only 4 months old. We had a flatbed tow to a dealer who charged the battery and performed tests which all checked out ok. Said we weren't driving the car often enough. This same battery discharge happened 3 more times, approximately 30 days apart each time. August 20 was the first time, September 19, October 13 and November 16, a... Read more
Incident date: Dec 9, 2022
The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution... Read more
Incident date: Dec 9, 2022
The contact owns a 2019 Subaru Ascent. The contact stated that she became aware that the VIN was included in a recall. The VIN tool confirmed that the VIN was included in NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The lo... Read more
Incident date: Dec 3, 2022
Front windshield has cracked for a second time. The initial windshield purchased with the vehicle cracked, and was replaced in 2020. The second windshield has now cracked, and is pending repair.
Incident date: Dec 8, 2022
This model of vehicle has persistent electrical issues resulting in the vehicle dying or being unable to start. Replacing the battery does not resolve the issues. Placing the keyfob in Faraday cages to prevent drain also does not resolve the issues. Charging the battery to full before using the vehicle temporary delays the issues but 3-10 days later the vehicle will die again. The vehicle has unde... Read more
Incident date: Dec 12, 2022
My sunroof exploded. Sounded like a gunshot. On the highway, 12/12 1pm. 50+- degrees partly sunny day.
Incident date: Dec 12, 2022
Battery keeps draining. I replaced the original battery 6 months ago and it just drained again
Incident date: Nov 26, 2022
The contact owns a 2020 Subaru Outback. The contact stated that while driving in reverse the vehicle crashed into a metal dumpster causing severe damage to the rear end of the vehicle. During the incident, the audible backover prevention alert indicating that the vehicle was nearing an object did not activate causing the vehicle to be driven into the dumpster. During the incident, the front passen... Read more
Crash
1 injured
Incident date: Dec 12, 2022
The contact owns a 2022 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated independently without warning, causing the vehicle to drive over the curb. The contact desperately depressed the brake pedal several times and the vehicle came to a complete stop. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage w... Read more
Incident date: Dec 12, 2022
The contact owns a 2022 Subaru Forester. The contact stated while pulling into a parking space, the vehicle accelerated independently without warning, causing the vehicle to drive over the curb. The contact desperately depressed the brake pedal several times and the vehicle came to a complete stop. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage w... Read more
Incident date: Dec 12, 2022
Passenger air bag will randomly turn off with passenger riding. This is well know issue with subaru and they still have not sent a recall. With this issue being so wide spread I do not think the dealership should charge over 600 dollars for this repair. I previous did this repair and the same part failed within a year and half.
Incident date: Dec 12, 2022
Passenger air bag will randomly turn off with passenger riding. This is well know issue with subaru and they still have not sent a recall. With this issue being so wide spread I do not think the dealership should charge over 600 dollars for this repair. I previous did this repair and the same part failed within a year and half.
Incident date: Dec 5, 2022
1.) Our windshield has had to be repaired 3 times in the last six months. Anything that comes in contact with the windshield will cause a massive crack that takes up the entire windshield and marks the car unusable to drive 2) The can is unable to be driven during normal conditions as anything can cause the windshield to break. 3) It has happened 3 times in the last 6 months 4.) The first time we ... Read more
Incident date: Dec 9, 2022
The contact owns a 2021 Subaru Ascent. The contact received notification of NHTSA Campaign Number: 22V907000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distri... Read more
Incident date: Dec 12, 2022
My 2019 Subaru Crosstrek has a little over 19000 miles on it, and my windshield has cracked for the third time. The first time was after a rock strike at the edge of my windshield; the vehicle did not make it the couple miles home before it had split several inches. The second and third times seem spontaneous. Both cracks originated from the bottom of the glass on the passenger's side, and there w... Read more
Incident date: Nov 9, 2022
Vehicle experienced sudden complete brake failure while driving due to a rupture in brake system in the exact area of a known defect / recalls NHTSA SUBARU RECALL WQG-43 and WQK-47 (both completed) which had been issued to inspect and repair the defect. Safety of driver / occupants were immediately put at grave risk due to inability to slow or stop vehicle. Car was traveling on a two way high traf... Read more
Incident date: Dec 10, 2022
The windshield on this vehicle is defective. Over time for no reason scratches have appeared. Additionally now chips have occurred for no apparent reason. I have gently used an ice scraper as needed after defrosting the windshield enough to make it practical, however, my scraper is in excellent condition and was not misused. This should not cause a windshield to break down. There are also waves in... Read more