Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,833 complaints for SCION
Incident date: Feb 4, 2020
I WAS DRIVING ON HIGHWAY 522 GOING 60MPH AT 11:30PM. THE HIGHWAY WAS SMOOTH AND HAD NO BUMPS THEN RANDOMLY THE WHEEL ON THE REAR PASSENGER SIDE BROKE OFF THE CAR AND WENT FLYING. POLICE OFFICERS AND STATE TROOPERS LOOKED FOR THE WHEEL AND THEY COULDN'T FIND IT. LUCKILY I REMEMBERED IN DRIVERS ED THAT WHEN A TIRE BLOWS OUT (EVEN THOUGH THIS SITUATION IS A LITTLE DIFFERENT) YOU FIRMLY HOLD ONTO THE ... Read more
Crash
1 injured
Incident date: Feb 4, 2020
I WAS DRIVING ON HIGHWAY 522 GOING 60MPH AT 11:30PM. THE HIGHWAY WAS SMOOTH AND HAD NO BUMPS THEN RANDOMLY THE WHEEL ON THE REAR PASSENGER SIDE BROKE OFF THE CAR AND WENT FLYING. POLICE OFFICERS AND STATE TROOPERS LOOKED FOR THE WHEEL AND THEY COULDN'T FIND IT. LUCKILY I REMEMBERED IN DRIVERS ED THAT WHEN A TIRE BLOWS OUT (EVEN THOUGH THIS SITUATION IS A LITTLE DIFFERENT) YOU FIRMLY HOLD ONTO THE ... Read more
Crash
1 injured
Incident date: Mar 2, 2020
THERE IS A KNOCKING SOUND COMING FROM THE ENGINE. CAR WILL SHOW ALL LIGHTS ON DASH BOARD AND STOP RECEIVING RPMS, WHEN YOU PRESS THE GAS THE CAR DOES NOT MOVE. CAR STALLED OUT IN MIDDLE OF HIGHWAY TWICE IN ONE DAY.
Incident date: Feb 28, 2020
THE VEHICLE WILL INTERMITTENTLY SHUT ITSELF OFF IN THE ROAD FOR NO APPARENT REASON. THE CHECK ENGINE LIGHT AND BATTERY LIGHT WILL DISPLAY ON THE DASH. HOWEVER, WHEN I PUT THE CAR BACK IN PARK AND RESTART THE ENGINE THERE ARE NO INDICATOR LIGHTS ON AND NO CHECK ENGINE LIGHT WHATSOEVER. THIS CAR HAS BEEN LOOKED AT BY 3 CERTIFIED TOYOTA DEALERS AND NONE OF THE MECHANICS CAN ACCURATELY PINPOINT THE IS... Read more
Incident date: Feb 28, 2020
THE VEHICLE WILL INTERMITTENTLY SHUT ITSELF OFF IN THE ROAD FOR NO APPARENT REASON. THE CHECK ENGINE LIGHT AND BATTERY LIGHT WILL DISPLAY ON THE DASH. HOWEVER, WHEN I PUT THE CAR BACK IN PARK AND RESTART THE ENGINE THERE ARE NO INDICATOR LIGHTS ON AND NO CHECK ENGINE LIGHT WHATSOEVER. THIS CAR HAS BEEN LOOKED AT BY 3 CERTIFIED TOYOTA DEALERS AND NONE OF THE MECHANICS CAN ACCURATELY PINPOINT THE IS... Read more
Incident date: Oct 15, 2019
PAINT IS COMING OFF OF CAR IN DIFFERENT PLACES & TO MUCH OIL CONSUMPTION EVEN AFTER CHANGING EGR VALUE HAVE TO ADD OIL TO OFTEN.
Incident date: Oct 15, 2019
PAINT IS COMING OFF OF CAR IN DIFFERENT PLACES & TO MUCH OIL CONSUMPTION EVEN AFTER CHANGING EGR VALUE HAVE TO ADD OIL TO OFTEN.
Incident date: Feb 26, 2020
I WAS DRIVING ON THE FREEWAY AND THE CAR IN FRONT OF ME SLAMMED ON HIS BRAKES AND I SLAMMED ON MINE AND THEN THE CAR BEHIND ME HIT ME AND I HIT THE CARIN FRONT OF ME. MY AIRBAGS DIDN'T DEPLOY WHEN HIT FROM BEHIND AND THEN I HIT CAR IN FRONT OF ME . MY CAR IS TOTALED. PLEASE FILE COMPLAINT AND GET BACK TO ME
Crash
Incident date: Feb 26, 2020
MI VEHICLE IS IN MOTION THE BRAKES HAVE A SOUND AND THE AIR BAG IS TURN ON
Incident date: Feb 26, 2020
MI VEHICLE IS IN MOTION THE BRAKES HAVE A SOUND AND THE AIR BAG IS TURN ON
Incident date: Nov 1, 2019
TL* THE CONTACT OWNS A 2008 TOYOTA SCION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO MIKE BASS FORD LOCATED AT 5050 DETROIT RD, SHEFFIELD, OH 44035 (440) 934-3673, FOR ROUTINE MAINTENANCE, THE CONTACT WAS INFORMED THAT THE OIL LEVEL WAS EXTREMELY LOW. AN OIL CHANGE WAS PERFORMED HOWEVER, A MONTH LATER THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT... Read more
Incident date: Jan 10, 2020
THE STEERING WHEEL SEEMS TO BE VERY STIFF AND WON'T MOVE UNLESS I CRANK THE WHEEL TO TURN. IT HAS HAPPENED WHEN I WAS PULLING OUT OF MY DRIVEWAY. ALL OF MY FLUIDS ARE FULL AND I HAVE NO LEAKS IN MY CAR, EVERYTHING CHECKED OUT IN A MULTIPOINT INSPECTION.
Incident date: Jul 25, 2018
TIRES DEFECTED ## VIN PASSED ## TOYOTA SCION XB 2012 ##
Incident date: Mar 4, 2019
I RECEIVED A RECALL NOTICE FROM TOYOTA FOR 2013 SCION FR-S. BRING THE CAR TO TOYOTA OF BOWIE. DEALERSHIP CONDUCTED REPAIR. SUBSEQUENT COMPLETE ENGINE FAILURE. DEALERSHIP REPLACED THE MOTOR WITH USED CRATE MOTOR FROM JAPAN (70K MILES). DEALERSHIP CONDUCTS RECALL REPAIR ON THE CRATE MOTOR AND INSTALLED DELIVERS IT TO ME. 150 MILES LATER ENGINE BREAKS DOWN. STRONG GASOLINE SMELL IN CAR. FEAR F... Read more
Incident date: Jan 27, 2020
WHILE DRIVING HEARD A NOISE LIKE SOMETHING FELL AND WAS DRAGGING IN THE BACK. PULLED OFF AND NOTICED THE PLASTIC PIECE FOR MY TRUNK HAD JUST FALLEN OFF. I HADN'T BEEN USING THE TRUNK.
Incident date: Jan 29, 2020
TL* THE CONTACT OWNS A 2014 SCION XB. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED HOWEVER WAS LOSE. THE VEHICLE FAILED TO STOP AND CRASHED INTO A VEHICLE. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. THE CONTACT CALLED MARKQUART TOYOTA (1844 COMMERCIAL BLVD, CHIPPEWA FALLS, WI 54729(715) 834-4440) BUT WAS NOT DIAGNOSED OR REPAIRED... Read more
Crash
Incident date: Jan 29, 2020
DEFECTIVE REAR HATCH LATCH. FREQUENTLY SHOWS TO BE UNLATCHED DESPITE BEING LATCHED. CAN'T TELL IF A DOOR IS UNLATCHED SINCE IT IS ONE INDICATOR FOR ALL DOORS ON THE INSTRUMENT PANEL. HAPPENS MOST FREQUENTLY WHEN HOT OR IF THE SUN SHINES ON REAR OF CAR. INDICATES UNLATCHED PARKED OR IN MOTION.
Incident date: Aug 1, 2019
NEAR 100,000 MILES, THE AIRBAG LIGHT CAME ON AND STAYS ON. CAR HAS NEVER BEEN IN AN ACCIDENT; LIGHT JUST CAME ON ONE DAY UPON STARTING IT UP. I UNDERSTAND THAT THIS LIGHT CAN REPRESENT AN ERROR IN CRASH SENSORS, AIR BAG SYSTEM, SEAT BELTS, SEAT OCCUPANCY SENSOR, ETC. INTERNET FORUMS SAY THAT OFTEN ONE OF THE WIRES UNDER THE PASSENGER SEAT HAS JUST WORKED LOOSE. TOOK IT TO DEALER AND IT WAS NOT... Read more
Incident date: Nov 23, 2019
TOOK OUR 2013 SCION FR-S TO TEMECULA VALLEY TOYOTA FOR J02 VALVE SPRING REPLACEMENT RECALL. AFTER ABOUT 6,000 MILES OF EASY DRIVING, FR-S BEGAN TO RUN ROUGH. THIS ROUGH RUNNING WAS ONLY INTERMITTENT AND EVENTUALLY SUBSIDED. ROUGH RUNNING ENGINE RETURNED ALONG WITH WHAT I CONSIDERED A "ROD KNOCK". WE IMMEDIATELY PARKED THE VEHICLE AND DID NOT USE IT AFTER FIRST NOTICING THE KNOCK. VEHICLE TOWE... Read more
Incident date: Dec 13, 2019
MY SCION AX 2006 WAS RECALLED DUE TO A FLASHING AIRBAG WARNING LIGHT. THE DEALER MADE THE LIGHT GO OUT, FIXED IT LAST YEAR 2018. NOW THE LIGHT CAME ON AGAIN AND THEY WANT TO CHARGE ME $199 TO JUST CHECK IT, NO REPAIR INCLUDED. IT APPEARS TO BE AN ADDITIONAL AIRBAG DEFECT AND I SHOULD NOT HAVE TO PAY FOR THAT. THERE IS NO REASON FOR THE WARNING LIGHT OTHER THAN A DEFECT. WHAT CAN I/YOU DO???? KIND... Read more
Incident date: Sep 19, 2019
TRANSMISSION WHINE AFTER USED CAR PURCHASE WITH 91K MILES. TOOK IT TO TOYOTA OF GREENVILLE FOR DIAGNOSTIC. NEEDED A NEW TRANSMISSION. TOOK THE CAR BACK TO RALPH HAYES TOYOTA OF ANDERSON WHEW I PURCHASED AND THEY REPLACED THE TRANSMISSION. SINCE THEN THERE HAS BEEN A TRANSMISSION GRINDING AND SEVERE VIBRATION WHILE IN DRIVE OR REVERSE. I CALLED TOYOTA CUSTOMER SERVICE AND ASKED FOR A BUY BACK. THEY... Read more
Incident date: Sep 19, 2019
TRANSMISSION WHINE AFTER USED CAR PURCHASE WITH 91K MILES. TOOK IT TO TOYOTA OF GREENVILLE FOR DIAGNOSTIC. NEEDED A NEW TRANSMISSION. TOOK THE CAR BACK TO RALPH HAYES TOYOTA OF ANDERSON WHEW I PURCHASED AND THEY REPLACED THE TRANSMISSION. SINCE THEN THERE HAS BEEN A TRANSMISSION GRINDING AND SEVERE VIBRATION WHILE IN DRIVE OR REVERSE. I CALLED TOYOTA CUSTOMER SERVICE AND ASKED FOR A BUY BACK. THEY... Read more
Incident date: Sep 19, 2019
TRANSMISSION WHINE AFTER USED CAR PURCHASE WITH 91K MILES. TOOK IT TO TOYOTA OF GREENVILLE FOR DIAGNOSTIC. NEEDED A NEW TRANSMISSION. TOOK THE CAR BACK TO RALPH HAYES TOYOTA OF ANDERSON WHEW I PURCHASED AND THEY REPLACED THE TRANSMISSION. SINCE THEN THERE HAS BEEN A TRANSMISSION GRINDING AND SEVERE VIBRATION WHILE IN DRIVE OR REVERSE. I CALLED TOYOTA CUSTOMER SERVICE AND ASKED FOR A BUY BACK. THEY... Read more
Incident date: Dec 16, 2019
AFTER TAKING CARE OF ENGINE VALVE SPRING RECALL. DROVE MY CAR FOR A WHILE EVERYTHING SEEMED NORMAL AND AT RANDOM MY CHECK ENGINE LIGHT CAME ON, WITH SUDDEN LOSS OF POWER TO VEHICLE. GOT IT RUNNING, AS IT SHOOK AND WAS MAKING A WEIRD KNOCKING I TOOK MY CAR TO DEALERSHIP IMMEDIATELY TO FIGURE OUT THIS PROBLEM AND THEY CLAIMED MY SCION FRS 2013 NEEDS A NEW MOTOR AT A COST OF $10,630.59 BECAUSE MY WAR... Read more
Incident date: Dec 17, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO VALLEY HI TOYOTA (14612 VALLEY CENTER DR, VICTORVILLE, CA 92395, (760) 241-6484) AND WAS REPAIRED PER THE RECALL. WHILE DRIVING 35 MPH, A KNOCKING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALE... Read more
Incident date: Oct 3, 2019
TL* THE CONTACT OWNED A 2005 SCION TC. WHILE THE CONTACT WAS ACCELERATING FROM A TRAFFIC LIGHT, HER VEHICLE WAS T-BONED BY ANOTHER VEHICLE THAT RAN A RED LIGHT. THE ENTIRE DRIVER'S SIDE OF THE VEHICLE WAS SMASHED IN AND THE VEHICLE WAS TOTALED. THERE WERE NO INJURIES. THE SIDE CURTAIN AIR BAGS AND DRIVER'S SIDE AIR BAG DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THE VEHICLE WAS TOWED TO A BODY S... Read more
Crash
Incident date: Apr 2, 2018
KEEP GETTING RECALS IN THE MAIL MY CARS HOOLD LATCH WONT STAY SO I RISK DAILY THE POTENTIAL TO HAVE IT FLY UP AND SMASH MY WINDSHIELD, ALSO BURNS THREW TOO OIL, INTERIOR LIGHTS DONT WORK FOR THE HEATING AC AREA UMM IF U CLOSE THE GAS CAP COVER COMPLETLY AS REQUIRED IT FUEMS UP THE INSIDE THE CAR MAKES U SICK FEELNG MY AIRBAGS ARE ALARMING AT RANDOM TIMES WHEN U WOULDMT EXPECT IT TO OR NEVER STOP E... Read more
Incident date: Apr 2, 2018
KEEP GETTING RECALS IN THE MAIL MY CARS HOOLD LATCH WONT STAY SO I RISK DAILY THE POTENTIAL TO HAVE IT FLY UP AND SMASH MY WINDSHIELD, ALSO BURNS THREW TOO OIL, INTERIOR LIGHTS DONT WORK FOR THE HEATING AC AREA UMM IF U CLOSE THE GAS CAP COVER COMPLETLY AS REQUIRED IT FUEMS UP THE INSIDE THE CAR MAKES U SICK FEELNG MY AIRBAGS ARE ALARMING AT RANDOM TIMES WHEN U WOULDMT EXPECT IT TO OR NEVER STOP E... Read more
Incident date: Apr 2, 2018
KEEP GETTING RECALS IN THE MAIL MY CARS HOOLD LATCH WONT STAY SO I RISK DAILY THE POTENTIAL TO HAVE IT FLY UP AND SMASH MY WINDSHIELD, ALSO BURNS THREW TOO OIL, INTERIOR LIGHTS DONT WORK FOR THE HEATING AC AREA UMM IF U CLOSE THE GAS CAP COVER COMPLETLY AS REQUIRED IT FUEMS UP THE INSIDE THE CAR MAKES U SICK FEELNG MY AIRBAGS ARE ALARMING AT RANDOM TIMES WHEN U WOULDMT EXPECT IT TO OR NEVER STOP E... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000(AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. FIORE TOYOTA (1000 S LOGAN BLVD, HOLLIDAYSBURG, PA 16648, (814) 247-0102) WAS CONTACTED AND STATED THAT PARTS WERE NOT AVAILABLE AND THEY DID NOT KNOW WHEN THEY WOULD BE AVAILABLE. THE MANUFACTURER WAS ALSO... Read more
Incident date: May 1, 2018
THE 2AZ-FE ENGINE IN MY 2009 SCION XB CONSUMES OIL AT VERY HIGH RATE. THE LOW ENGINE LIGHT COMES ON AT ABOUT 2500 MILES DURING MIXED CITY/HIGHWAY DRIVING. I WENT TO A LOCAL DEALER AND THEY CONFIRMED THE OIL CONSUMPTION. CORPORATE TOYOTA TOLD THEM NOT TO REPAIR THE ENGINE AS THE TIME FOR THE RECALL EXPIRED. I BOUGHT THE VEHICLE NEW AND WAS NEVER NOTIFIED OF A PROBLEM. IF THE ENGINE SEIZED WHILE DRI... Read more
Incident date: Oct 26, 2019
TL* THE CONTACT OWNED A 2009 SCION XB. WHILE DRIVING 75 MPH, THE CONTACT HEARD A NOISE COMING FROM THE VEHICLE. THE CONTACT PULLED THE VEHICLE OVER AND DISCOVERED FLAMES UNDERNEATH THE VEHICLE. THE CONTACT GRABBED HER BELONGINGS OUT OF THE VEHICLE AND CALLED THE POLICE. THE ONLY WARNING INDICATOR THAT WAS ILLUMINATED WAS THE WINDSHIELD WIPER FLUID. THE FIRE DEPARTMENT ARRIVED AND EXTINGUISHED THE ... Read more
Fire
Incident date: Sep 1, 2013
TL* THE CONTACT OWNS A 2009 SCION XB. WHILE OPERATING THE VEHICLE, THE ENGINE AND OIL WARNING INDICATORS INTERMITTENTLY ILLUMINATED. ALSO, THE VEHICLE WOULD DRIVE VERY SLUGGISH AND WOULD NOT PROPERLY ACCELERATE. THE CAUSE OF THE FAILURES WAS NOT DETERMINED. WORLD TOYOTA (5800 PEACH TREE INDUSTRIAL BLVD, ATLANTA, GA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 99,000... Read more
Incident date: Oct 1, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT WAS INFORMED BY ADVANTAGE TOYOTA OF RIVER OAKS (1970 RIVER OAKS DR, CALUMET CITY, IL 60409, 708-862-0700) THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). THE DEALER KEPT THE VEHICLE FOR OVER A MONTH DUE TO THE RECALL. WHEN THE VEHICLE WAS RETURNED TO THE CONTACT, IT SHOOK UNCONTROLLABLY WITHOUT WARNI... Read more
Incident date: Sep 30, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 18V772000 (ENGINE AND ENGINE COOLING). AFTER THE REPAIR, WHILE DRIVING APPROXIMATELY 40 MPH, A CLINKING NOISE WAS HEARD AND THE VEHICLE SHOOK AND SHUT DOWN. ALSO, THE ENGINE OIL WARNING INDICATOR ILLUMINATED BRIEFLY AND THEN DIMMED. THE VEHICLE WAS TOWED BACK TO JOHN ELWAY'S CROWN TO... Read more
Incident date: Sep 20, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. WHILE DRIVING 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC AND THEN TO BALISE TOYOTA OF WARWICK (1400 POST RD, WARWICK, RI 02888, (401) 352-5911) WHERE IT WAS DIAGNOSED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS RECENTLY R... Read more
Incident date: Sep 2, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL WHERE THE SPRING VALVE NEEDED TO BE REPLACED. THE VEHICLE RECEIVED THE RECALL REMEDY. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD A RUMBLING SOUND AROUND THE ENGINE AS IF METAL WERE LOOSE. THE CONTACT TOOK THE VEHICLE TO DELUCA TOYOTA (LOCATED AT 1719 SW COLLEGE RD, OCALA, FL 344... Read more
Incident date: Sep 2, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL WHERE THE SPRING VALVE NEEDED TO BE REPLACED. THE VEHICLE RECEIVED THE RECALL REMEDY. WHILE DRIVING APPROXIMATELY 70 MPH, THE CONTACT HEARD A RUMBLING SOUND AROUND THE ENGINE AS IF METAL WERE LOOSE. THE CONTACT TOOK THE VEHICLE TO DELUCA TOYOTA (LOCATED AT 1719 SW COLLEGE RD, OCALA, FL 344... Read more
Incident date: Jul 28, 2019
TL* THE CONTACT OWNS A 2016 SCION IA. ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE TRANSMISSION ERRONEOUSLY DOWNSHIFTED AND CAUSED THE VEHICLE TO ABRUPTLY DECELERATE. DURING THE FAILURE, A LOUD GRINDING METAL NOISE WAS PRESENT UNDER THE VEHICLE AND AN UNKNOWN WARNING INDICATOR DISPLAYED. ON ONE OCCASION, WHILE DRIVING, THE FAILURE OCCURRED AND CAUSED A SECOND VEHICLE TO CRASH INTO THE REAR OF THE... Read more
Crash
2 injured
Incident date: Sep 19, 2019
COMPLAINT ABOUT TOTAL ENGINE FAILURE AFTER BRINGING MY 2013 SCION FRS IN FOR VALVE SPRING RECALL. THE VEHICLE HAS ONLY 17,000 MILES. VALVE SPRING RECALL WAS DONE AT A TOYOTA DEALERSHIP. SEVERAL HUNDREDS MILES LATER, WHILE DRIVING, THE ENGINE LIGHT COMES ON AND MAKING KNOCKING NOISE. BROUGHT TO TOYOTA AND THEY SAID IT WAS ENGINE FAILURE. THIS DEALER DID NOT EVEN OPEN THE ENGINE TO VERIFY.
Incident date: Aug 9, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V772000(ENGINE AND ENGINE COOLING). THE VEHICLE'S PREVIOUS OWNER TOOK THE VEHICLE TO BAXTER TOYOTA LINCOLN (8600 S 33RD ST, LINCOLN, NE 68516, 531-739-5213) WHERE THE RECALL REPAIR WAS SERVICED. AFTER APPROXIMATELY 2,000 MILES, WHILE ACCELERATING, THE CONTACT HEARD A LOUD KNOCKING N... Read more
Incident date: Sep 4, 2019
GLASS ROOF SHATTERED UNPROVOKED
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER AN UNKNOWN RECALL. THE VEHICLE WAS SERVICED AT MICHAEL'S TOYOTA OF BELLEVUE (3080 148TH AVE SE, BELLEVUE, WA 98007, (425) 455-9500), BUT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILU... Read more
Incident date: May 16, 2019
TL* THE CONTACT OWNS A 2013 SCION FR-S. THE CONTACT STATED THAT THE SUSPENSION WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER AN UNKNOWN RECALL. THE VEHICLE WAS SERVICED AT MICHAEL'S TOYOTA OF BELLEVUE (3080 148TH AVE SE, BELLEVUE, WA 98007, (425) 455-9500), BUT THE AIR BAG WARNING INDICATOR REMAINED ILLUMINATED AFTER THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILU... Read more
Incident date: Aug 15, 2019
TL* THE CONTACT OWNS A 2012 SCION TC. WHILE THE VEHICLE WAS PARKED AND UNOCCUPIED, THE SUN ROOF EXPLODED WITHOUT WARNING OR IMPACT. PRIORITY TOYOTA CHESAPEAKE (1800 GREENBRIER PKWY, CHESAPEAKE, VA 23320, (757) 213-5000) WAS CONTACTED AND ADVISED THE CONTACT TO CALL THE INSURANCE COMPANY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE INSURANCE COMPANY WAS CALLED... Read more
Incident date: Aug 19, 2019
TL* THE CONTACT OWNS A 2015 SCION TC. WHILE DRIVING 60 MPH, THE SUN ROOF BECAME STUCK IN THE OPEN POSITION. THE VEHICLE WAS DRIVEN TO LEITH TOYOTA (8005 CAPITAL BLVD, RALEIGH, NC 27616, (919) 876-5900) TO BE DIAGNOSED, BU THE RESULTS WERE NOT DISCLOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 43,000.
Incident date: May 1, 2019
TL* THE CONTACT OWNS A 2005 SCION XA. WHILE DRIVING 55 MPH, THE VEHICLE SHOOK AND THE DRIVER FELT A VIBRATION COMING FROM THE ENGINE. IN ADDITION, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE CONTACT DROVE TO HERRIN-GEAR TOYOTA (6100 INTERSTATE 55 NORTH FRONTAGE RD, JACKSON, MS 39211, (601) 391-6346) WHERE IT WAS DIAGNOSED THAT THE CAMSHAFT POSITION SENSOR WAS DEFECTIVE. THE MANUFACTURER WA... Read more
Incident date: Aug 12, 2019
TL* THE CONTACT OWNS A 2006 SCION TC. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED AND THE GLASS SHATTERED WITHOUT IMPACT OR WARNING. THERE WERE NO INJURIES. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Incident date: Aug 7, 2019
TL* THE CONTACT OWNS A 2006 SCION XB. WHILE ATTEMPTING TO OPEN THE REAR DOOR HATCH, THE HANDLE FRACTURED FROM THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. THE VIN WAS UNKNOWN. *TT CONSUMER STATED THIS MFG DEFAULT IS COMMON ON THIS VEHICLE. HANDLE PART SNAPS OFF ... Read more
Incident date: Aug 7, 2019
TL* THE CONTACT OWNS A 2006 SCION XB. WHILE ATTEMPTING TO OPEN THE REAR DOOR HATCH, THE HANDLE FRACTURED FROM THE DOOR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. AN UNKNOWN DEALER WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000. THE VIN WAS UNKNOWN. *TT CONSUMER STATED THIS MFG DEFAULT IS COMMON ON THIS VEHICLE. HANDLE PART SNAPS OFF ... Read more