Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,833 complaints for SCION
Incident date: Nov 19, 2008
THE (TOYOTA) SCION XB HAS THE SAME ACCELERATOR PROBLEM, I PUT IN A FLOOR MAT ON TOP OF THE ISSUED FLOOR MAT AND IT HAS GOTTEN STUCK 2 OR 3 TIMES ON THE ACCELERATOR, LUCKILY I WAS ABLE TO DEPRESS THE BRAKE STRONG ENOUGH TO GET INTO PARK AND STOP THE VEHICLE, THE WORSE CASE I DROVE OVER THE ISLAND IN MY PARKING LOT. I HAVE SINCE REMOVED THE EXTRA FLOOR MAT AND HAVE NOT HAD A PROBLEM WITH THIS ISSUE... Read more
Incident date: Dec 10, 2009
ON 12/08/09 I TOOK MY 09 SCION XD (YOUR FORM DOES NOT HAVE XD OPTION) INTO HOSELTON FOR THE RECALL REGARDING THE BRAKING SYSTEM. TWO DAYS LATER (12/10/09), I AM DRIVING HOME AND APPROACHING A TURN OFF OF ROUTE 104 TRAVELLING ABOUT 35 MILES PER HOUR (A 55 MPH ROAD) WHEN. I HAD SLOWED DOWN FROM A TOP SPEED OF 45 MPH, BLOWING SNOW AND TRAFFIC WAS SLOW. I GO TO HIT MY BRAKES - I HAVE NO BRAKES, TH... Read more
Incident date: Dec 2, 2009
HI, I WAS INVOLVED IN A CAR ACCIDENT DECEMBER 2, 2009. I OWN A SCION TC 2005 MODEL. I WAS TRAVELING ON HIGHWAY 440 OUTER BELTLINE NEAR EXT 7 GLENWOOD AVENUE. IT WAS RAINING HEAVILY AT APPROXIMATELY 6:30PM WHEN I HIT A PUDDLE IN THE LEFT FAR LANE AND BEGAN HYDROPLANING, I HIT THE CAR NEXT TO ME ON MY PASSENGER SIDE AND STARTED SPINNING APPROXIMATELY 4-5 TIMES AND HIT THE CEMENT BARRIER ON THE BR... Read more
Crash
1 injured
Incident date: Dec 6, 2009
LOUD POP OCCURRED. UPON INSPECTION THE WIND DEFLECTOR PIECE OF GLASS WAS SHATTERED WITH NO POINT OF IMPACT. NO ROAD DEBRIS WAS OBSERVED. THE GLASS FAILED. *TR
Incident date: Nov 20, 2009
TL*THE CONTACT OWNS A 2009 TOYOTA SCION XD WHICH WAS PURCHASED IN 2009 IN THE STATE OF FLORIDA. HE REVIEWED RECALLS ON THE INTERNET FOR HIS YEAR MAKE AND MODEL PERTAINING TO THOSE SOLD IN OR CURRENTLY REGISTERED IN THE "SALT STATES." HE STATED THAT HE DRIVES THE VEHICLE TO NEW YORK OFTEN, WHICH IS ONE OF THE STATES LISTED IN THE RECALL. HE WAS CONCERNED WITH HIS SAFETY BECAUSE WHEN DRIVING UNDER ... Read more
Incident date: Jul 1, 2008
WE WERE DRIVING DOWN A SEATTLE BOULEVARD AT ABOUT 40 MILES AN HOUR ON THE WAY TO THE AIRPORT WHEN I PUT MY FOOT ON THE BRAKE PEDAL TO STOP FOR A RED LIGHT. INSTEAD OF SLOWING, THE ENGINE SPED UP. I MANAGED TO GET THE CAR TO STOP BY STOMPING ON THE BRAKE, BUT AT FULL STOP THE ENGINE STARTED REVVING TOWARD 5000 RPM, THE CAR WAS STRAINING FORWARD, AND THE ONLY WAY TO SOLVE THE PROBLEM WAS TO TURN O... Read more
Incident date: Nov 13, 2009
VAPOR CANISTER AND FILTER FAILURE DUE TO UNKNOWN CAUSES, THIS EFFECTS THE EMISSIONS AND MILEAGE PER GALLON DROP. AFTER CONTACTING MULTIPLE DEALERSHIPS THEY TOLD ME THIS HAS BEEN A COMMON PROBLEM WITH MY MODEL CAR AND ALL DEALERS HAVE BEEN FLOODED WITH THIS KIND OF PROBLEM WITH TOYOTA'S AS WELL. I WAS TOLD THAT A TECHNICAL SERVICE BULLETIN HAD BEEN ISSUED ON THIS PROBLEM DUE TO THE DESIGN PROBLEM I... Read more
Incident date: Feb 10, 2009
HI! I BOUGHT 2006 SCION XA. WHILE DRIVING THE VEHICLE IT SEEMS TO MAKE NOISE WHILE I'M BACKING UP AND STEP ON THE BRAKE. IT SOUNDS LIKE SOMETHING IS GOING TO FALL OFF THE BACK. I AM SCARED TO GO FOR A LONG DRIVE. ALSO, WHEN IT'S RAINING I HAVE A FEELING THAT MY CAR IS GOING TO LOSE CONTROL AND IT COULD CAUSE AN ACCIDENT. I AM WILLING TO GET AN INSPECTION AT NO COST TO ME, SO I CAN KEEP VEHICLE WI... Read more
Incident date: Jun 1, 2008
SEVERAL LIGHTS TURN ON CONSOLE DUE TO TECHNICAL RECALL. DEALERSHIP DID NOT FIX ISSUE DUE TO LIGHTS NOT BEING ON. I'VE TAKEN TO 2 OTHER MECHANICS WHO SAID TAKE CAR TO DEALERSHIP. CAR WAS CLOSE ON (AND NOW OUT OF ) WARRANTY. THIS SEEMS TO BE A COMMON ISSUE AS I LOOKED ON MANY SITES IN REGARDS TO 2005 SCION XB'S AND FOUND MANY OTHER COMPLAINTS. THE LIGHTS WILL TURN OFF AFTER IGNITION IS RESTARTED NUM... Read more
Incident date: Jun 1, 2008
SEVERAL LIGHTS TURN ON CONSOLE DUE TO TECHNICAL RECALL. DEALERSHIP DID NOT FIX ISSUE DUE TO LIGHTS NOT BEING ON. I'VE TAKEN TO 2 OTHER MECHANICS WHO SAID TAKE CAR TO DEALERSHIP. CAR WAS CLOSE ON (AND NOW OUT OF ) WARRANTY. THIS SEEMS TO BE A COMMON ISSUE AS I LOOKED ON MANY SITES IN REGARDS TO 2005 SCION XB'S AND FOUND MANY OTHER COMPLAINTS. THE LIGHTS WILL TURN OFF AFTER IGNITION IS RESTARTED NUM... Read more
Incident date: May 22, 2008
I OWN A 2006 SCION XB AND APPROXIMATELY 1 YEAR AGO HAD THE ACCELERATED STICK TO THE FLOOR MAT AFTER ACCELERATING TO PASS ANOTHER VEHICLE. UPON PASSING I TOOK MY FOOT OFF THE ACCELERATOR AND THE CAR CONTINUED TO GAIN SPEED. THE GAS PEDAL GOT STUCK IN THE WINTER FLOOR MAT I HAD. IT REQUIRED ME TO USE MY FOOT AND PULL UP ON THE GAS PEDAL TO RELEASE IT. SINCE THEN I HAVE ALWAYS BEEN CAUTIOUS OF THIS... Read more
Incident date: May 22, 2008
I OWN A 2006 SCION XB AND APPROXIMATELY 1 YEAR AGO HAD THE ACCELERATED STICK TO THE FLOOR MAT AFTER ACCELERATING TO PASS ANOTHER VEHICLE. UPON PASSING I TOOK MY FOOT OFF THE ACCELERATOR AND THE CAR CONTINUED TO GAIN SPEED. THE GAS PEDAL GOT STUCK IN THE WINTER FLOOR MAT I HAD. IT REQUIRED ME TO USE MY FOOT AND PULL UP ON THE GAS PEDAL TO RELEASE IT. SINCE THEN I HAVE ALWAYS BEEN CAUTIOUS OF THIS... Read more
Incident date: Nov 16, 2009
HAVE A 2008 SCION TC, DRIVING ON THE HIGHWAY AT 70 AND CLUTCH BURNT UP IN GEAR. ONLY HAVE 23000 MILES. DEALER DENIED THE WARRANTY. ONLINE MANY COMPLAINTS. *TR
Incident date: Nov 9, 2009
SUDDEN ACCELERATION INCIDENT. FIRST TIME IT HAPPENED. 2006 SCION XA. DRIVING BACK FROM N.M. ON I-25. GOING APPROX. 65 MPH. WAS PASSING CAR ON RIGHT WHEN CAME TO A HILL. HAD TO ACCELERATE. SUDDENLY CAR ENGINE REVVED UP, MADE A LOUD NOISE AND RAPIDLY ACCELERATED. I COULDN'T SLOW IT DOWN BECAUSE THE BRAKES WOULDN'T WORK. I MANAGED TO GET AROUND THE CAR AND TRIED TO SLOW DOWN THE CAR SO THAT I CO... Read more
Incident date: Oct 30, 2009
CAR WAS INVOLVED IN A HEAD ON COLLISION AT A SPEED OF 40-50 MPH. THE AIR BAGS ON THE VEHICLE DID NOT DEPLOY WHEN THEY PROBABLY SHOULD HAVE. *TR
Crash
Incident date: Oct 30, 2009
WHILE DRIVING A 2006 SCION TC ON THE HIGHWAY I SUDDENLY LOST CONTROL OF THE STEERING. THE CAR WOULD NOT RESPOND TO THE STEERING AND I ENDED UP LEAVING THE ROAD BEFORE COMING TO A STOP. AFTER I RESTARTED THE VEHICLE THE STEERING RETURNED TO NORMAL. *TR
Incident date: Oct 28, 2009
I WAS PARKED ON A CORNER AND HEARD A LOUD POP. I WAS SCARED AND AUTOMATICALLY THOUGHT SOMETHING FELL ON THE TOP OF MY CAR. I SAW GLASS FALLING IN THE CAR AND OUTSIDE THE CAR. I GOT OUT TO LOOK AT IT AND NOTHING WAS ON OR NEAR THE CAR SHOWING THAT SOMETHING FELL ON IT. THE WIND DEFLECTOR MALFUNCTIONED CAUSING IT TO POP UP, WHILE THE SUNROOF WAS CLOSED, AND BREAKING THE SIDE HINGES FOR THE SUNROOF, ... Read more
Incident date: Oct 23, 2009
CHARCOAL CANISTER/EVAP/FUEL FILLER TUBE PROBLEM. SAME AS WAS LISTED ON THE TECHNICAL SERVICE BULLETIN FOR SCION XAS AND THE LIKE. I HAVE A 2006 SCION XA. I AM STILL UNDER WARRANTY AND THEY'RE TELLING ME THEY WON'T EVEN COVER THIS UNDER THE WARRANTY. *TR
Incident date: Oct 16, 2009
I OWN A 2006 SCION XA AND VERY RECENTLY THE CHECK ENGINE LIGHT CAME ON. I HAD IT DIAGNOSED..."P2401 EVAPORATE LEAK DETECTION PUMP CONTROL CIRCUIT". THE CHARCOAL CANISTER AND SOME OTHER SMALL PARTS ARE RUINED DUE TO WATER LEAKAGE. I AM ONE OF MANY SCION OWNERS WHO NOW HAS TO PAY MAJOR PARTS AND LABOR CHARGES TO HAVE THIS FIXED. IT SHOULD MOST CERTAINLY BE COVERED UNDER WARRANTY FOR THE LIFE OF THE ... Read more
Incident date: Oct 16, 2009
CHECK ENGINE LIGHT CAME ON AT ABOUT 50K MILES. DEALER CHECKED IT OUT AND THE SENSORS INDICATED THAT THE CHARCOAL CANISTER ASSEMBLY WAS DEFECTIVE, ALONG WITH THE CHARCOAL FILTER. INCLUDING PARTS AND LABOR THIS REPAIR COASTED ME $557. MY CAR IS ONLY 3 YEAS OLD!!! MOREOVER, FOR THE ASSEMBLY PART I WAS CHARGED $327 WHEREAS I FOUND THE PART ON-LINE FOR $230. *TR
Incident date: Aug 10, 2009
I WAS DRIVING TO WORK ONE DAY AND MY 06 SCION TC WIND DEFLECTOR GLASS SHATTERED INTO PIECES ALL OVER THE INSIDE OF THE VEHICLE. I IMMEDIATELY PULLED OVER. I LATER CALLED TOYOTA AND THEY SAID THEY HAD A RECALL ON THE WIND DEFLECTOR FOR 06 SCION TC'S BUT IT DIDN'T APPLY TO MY VEHICLE. THEY WILL NOT PAY TO FIX THE PROBLEM. I HAVE EVEN CONTACTED CORPORATE. RESEARCHING THIS, THIS SAME EXACT ISSUE HAS H... Read more
Incident date: Oct 1, 2009
WINDSHIELD IS BREAKING WITH NO ACCIDENT OR WEATHER CAUSE AT ALL. WINDSHIELD IS BREAKING AND HASN'T BEEN DRIVEN SINCE DISCOVERING THE FIRST BREAK. *TR
Incident date: Jan 4, 2009
I PURCHASED MY 2009 SCION XD ON DECEMBER 30, 2008. ON JANUARY 4, 2009, MY BRAKES FROZE UP AND I WASN'T ABLE TO DRIVE MY CAR, IT WOULDN'T BUDGE BECAUSE THE BRAKES WERE FROZEN. I IMMEDIATELY CALLED THE DEALERSHIP WHERE I PURCHASED MY CAR 5 DAYS EARLIER, MARKQUART TOYOTA IN EAU CLAIRE WI, AND SPOKE TO THE SERVICE MANAGER. HE SAID THAT THERE WASN'T ANYTHING HE COULD DO BECAUSE IT WASN'T A FACTORY DEFE... Read more
Incident date: Mar 15, 2009
I OWN A 2006 SCION XB AND I HAVE A HUGE CRACK THAT APPEARED OUT OF NOWHERE ON MY WINDSHIELD. THIS CRACK STARTED OUT BIG, AND THEN ONLY GOT BIGGER WITH TIME. UPON DOING MUCH RESEARCH, I HAVE LEARNED THAT THIS IS A VERY COMMON COMPLAIN WITH THE 2004-2006 SCION XB MOFELS AND I BELIEVE IT IS A SAFETY HAZARD. *TR
Incident date: Sep 25, 2009
ON SEPTEMBER 25 TH MY FAMILY AND I WENT TO THE FAIR IN OUR TOWN IN OUR 2006 SCION XB. CAME HOME PARKED IT IN THE DRIVE WAY AND THE NEXT MORNING WE GOT UP WENT OUTSIDE AROUND 10:00 A.M. TO WASH OUR CARS AND THE WINDSHIELD IN THE SCION WAS BROKEN. THERE IS A CRACK FROM THE REAR VIEW MIRROR IN A V SHAPE GOING HALF WAY DOWN THE WINDSHIELD. I HAVE BEEN LOOKING LINE AND HAVE FOUND THAT THIS HAPPENS WITH... Read more
Incident date: Jul 7, 2009
THE EVENT LEADING TO THE FAILURE WAS ME REACHING TO OPEN THE REAR HATCH OF THE CAR. WHEN I PLACED MY HAND ON THE CAR HATCH HANDLE, THE HATCH PANEL BROKE OFF AND HANGS OVER THE LICENSE PLATE AND SWINGS VIOLENTLY WHEN I'M DRIVING. TOYOTA CLAIMS THAT THE PART ISN'T COVERED BY WARRANTY. *TR
Incident date: Jul 7, 2009
THE EVENT LEADING TO THE FAILURE WAS ME REACHING TO OPEN THE REAR HATCH OF THE CAR. WHEN I PLACED MY HAND ON THE CAR HATCH HANDLE, THE HATCH PANEL BROKE OFF AND HANGS OVER THE LICENSE PLATE AND SWINGS VIOLENTLY WHEN I'M DRIVING. TOYOTA CLAIMS THAT THE PART ISN'T COVERED BY WARRANTY. *TR
Incident date: Aug 9, 2009
DRIVING DOWN ROADWAY AND ALL OF THE SUDDEN AND WITHOUT ANY WARNING THE SUNROOF EXPLODED COVERING ME AND THE VEHICLE WITH GLASS CUTTING YOUR ARMS AND I STARTED BLEEDING EVERYWHERE. *TR
1 injured
Incident date: Sep 16, 2009
I HAVE A 2005 SCION TC THAT I PURCHASE BRAND NEW FROM THE FACTORY. RECENTLY I HAD MY HANDLE LATCH BROKEN FROM NORMAL USE. I LIFTED IT LIKE YOU WOULD NORMALLY DO AND IT JUST SNAPPED (BROKE). I THEN REALIZED THAT IT WAS FRAMED OR MADE WITH THIN PLASTIC THAT WOULDN'T LAST LONG ON THE CAR ITSELF BECAUSE IF YOU APPLY NORMAL PRESSURE BY OPENING IT, THE HANDLE IS NOT MADE TO HANDLE SUCH PRESSURE BY THE W... Read more
Incident date: Sep 16, 2009
I HAVE A 2005 SCION TC THAT I PURCHASE BRAND NEW FROM THE FACTORY. RECENTLY I HAD MY HANDLE LATCH BROKEN FROM NORMAL USE. I LIFTED IT LIKE YOU WOULD NORMALLY DO AND IT JUST SNAPPED (BROKE). I THEN REALIZED THAT IT WAS FRAMED OR MADE WITH THIN PLASTIC THAT WOULDN'T LAST LONG ON THE CAR ITSELF BECAUSE IF YOU APPLY NORMAL PRESSURE BY OPENING IT, THE HANDLE IS NOT MADE TO HANDLE SUCH PRESSURE BY THE W... Read more
Incident date: Sep 16, 2009
I HAVE A 2005 SCION TC THAT I PURCHASE BRAND NEW FROM THE FACTORY. RECENTLY I HAD MY HANDLE LATCH BROKEN FROM NORMAL USE. I LIFTED IT LIKE YOU WOULD NORMALLY DO AND IT JUST SNAPPED (BROKE). I THEN REALIZED THAT IT WAS FRAMED OR MADE WITH THIN PLASTIC THAT WOULDN'T LAST LONG ON THE CAR ITSELF BECAUSE IF YOU APPLY NORMAL PRESSURE BY OPENING IT, THE HANDLE IS NOT MADE TO HANDLE SUCH PRESSURE BY THE W... Read more
Incident date: Sep 12, 2009
I WAS INTERESTED IN BUYING A 2008 SCION XB. I HAD HEARD THAT THE OLDER XBS HAD A MAJOR PROBLEM WITH THE WINDSHIELDS SPONTANEOUSLY CRACKING. THEY CALLED THEM "STRESS CRACKS" BECAUSE OF THE WAY THE FRAME WAS AND THE SLOPE OF THE WINDSHIELD. I SPOKE TO A SALESMAN BEFORE I BOUGHT THE NEW SCION ABOUT THE WINDSHIELD PROBLEM. HE TOLD ME THAT THE PROBLEM WAS FIXED. TODAY, SEPT. 12TH 2009, I FOUND THE L SH... Read more
Incident date: Sep 5, 2009
I WOULD CALL THIS A QUESTION FOR NOW. THE EVENT:A VAN RAN A STOP SIGN. A 2009 SCION CT T-BONED THE SIDE SLIDING DOOR AT APPRX.20- 25 MPH . CAUSING APPROX. 8000 DOLLARS IN DAMAGE. FRONT BUMPER,BOTH FRONT FENDERS,HOOD BUCKLED, RADIATOR PUSHED ALL THE WAY UP TO THE MOTOR THE QUESTION IS WHY DIDN'T THE AIR BAGS GO OFF? ALSO THE VAN RAN THE STOP SIGN WITH TREE LIMB IN FRONT OF IT. WHO WOULD BE RES... Read more
Crash
Incident date: Sep 3, 2009
I WAS DRIVING MY 2005 TOYOTA SCION TC AT APPROXIMATELY 7AM ON AN EXPRESSWAY AT 55MPH MY SUNROOF CLOSED AS WELL AS THE SHADE COVER BOTH CLOSED. I HEARD A LOUD POP FOLLOWED BY BITS OF GLASS FALLING IN ON ME AND THE CAR THROUGH THE TOP VENT HOLES OF THE SUNROOF. I PULLED OVER AS SOON AS POSSIBLE OFF THE EXPRESSWAY TO ASSESS WHAT HAD HAPPENED NOT AN EASY TASK WHEN CARS ARE DOING SPEEDS OF 55-70+ .WHEN... Read more
Incident date: Aug 27, 2009
MY TOYOTA SCION DEVELOPED A CRACK IN THE WINDSHIELD OVERNIGHT, NOTHING APPEARED TO HAVE STRUCK OR HIT THE WINDSHIELD. BELIEVE THAT THIS MIGHT BE A STRUCTURAL ISSUE BASED ON INVESTIGATION AND NOTICE THAT I AM NOT ALONE AS A 2008 SCION XB OWNER WITH THIS PROBLEM. I THINK THIS IS A MANUFACTURER DEFECT AND I AM DISAPPOINTED, I JUST BOUGHT THIS CAR USED 2 MONTHS AGO AND IT HAS THEN 20K ON IT. THIS IS A... Read more
Incident date: Aug 8, 2009
TL*THE CONTACT OWNS A 2005 TOYOTA SCION XA. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE ACCELERATED AGGRESSIVELY. THE CONTACT DEPRESSED THE BRAKE PEDAL, BUT THE VEHICLE FAILED TO SLOW DOWN. THE GEAR WAS SHIFTED INTO NEUTRAL AND THE VEHICLE SLOWED DOWN. THE FAILURE OCCURRED WITHOUT WARNING. THE FAILURE RECURRED ON A SEPARATE OCCASION AND THE VEHICLE CRASHED INTO A BUILDING AND STRUCK A PED... Read more
Crash
1 injured
Incident date: Aug 5, 2009
2006 SCION XB WINDSHIELD CRACK IN MIDDLE OF REARVIEW MIRROR IN TO A "L" SHAPE ! NO APPARENT DAMAGE WOKE UP ONE MORNING AND WAS CRACKED!! *TR
Incident date: Jan 20, 2008
TL*THE CONTACT OWNS A 2004 TOYOTA SCION XB. A FEW MONTHS AGO, THE SEAT BELT ON THE DRIVER'S SIDE BEGAN TO SHRED AND THE THREADS SEPARATED ONE BY ONE. THE DEALER STATED THAT THERE WAS A FIVE YEAR/60,000 MILE WARRANTY ON THE SEAT BELT; HOWEVER, THERE WERE NO RECALLS FOR THE SEAT BELT. THE FAILURE WOULD COST $200 PLUS $150 PER HOUR IN LABOR. THE CONTACT IS WAITING TO SEE IF THE FAILURE WORSENS BE... Read more
Incident date: Jul 31, 2009
2006 SCION XB. WHILE PARKED IN DRIVEWAY OVERNIGHT, A LARGE CRACK DEVELOPED RUNNING DOWN BEHIND THE REARVIEW MIRROR AND THEN MAKING A 90 DEGREE TURN TOWARDS THE DRIVER SIDE. *TR
Incident date: Jul 17, 2009
I PURCHASED A NEW 2009 SCION XB ON 17 JULY 2009. I IMMEDIATELY NOTICED THE "WARNING BUZZER" ASSOCIATED WITH KEY IN IGNITION, SEAT BELT WARNING, LIGHTS ON, AND DOOR AJAR WAS INAUDIBLE. I RETURNED THE VEHICLE TO THE DEALER AND WAS INFORMED THAT THE "BUZZER" WAS VERY QUIET AND THERE WAS NOTHING THAT COULD BE DONE. THE MECHANIC COULD NOT EVEN FIND IT. ON 27 JULY 2009, I CALLED SCION CUSTOMER SERVI... Read more
Incident date: Jun 26, 2009
1) DEFECTIVE PRODUCT. 2) PASSENGER SEAT (BACK REST) DOES NOT RETRACT FROM RECLINED POSITION TO UPRIGHT POSITION. PASSENGER HAS TO EXIT THE VEHICLE AND LIFT THE BACK REST BY HAND TO STRAIGHTEN IT UP. ALL 2009 SCIONS-XBS HAVE THE SAME PROBLEM! 3) TOYOTA CLAIMS THAT IS HOW THEY DESIGNED THIS CAR,AND CANNOT (WILL NOT) DO ANYTHING TO REMEDY THIS PROBLEM! I HAVE COMPARED THIS YEAR'S MODEL TO... Read more
Incident date: Feb 4, 2009
IN EARLY FEBRUARY 2009 MY DRIVER'S SIDE DOOR DID NOT OPEN ALL THE WAY. I THOUGHT THAT IT JUST WAS STICKING AND GAVE IT A HARDER PUSH. IT THEN STARTED WORKING FINE. A COUPLE OF WEEKS LATER I WENT TO THE DRIVE THROUGH AT THE BANK AND LOWERED THE WINDOW. WHEN I WENT TO PUT IT UP IT ONLY WENT UP HALF WAY. IT WAS TWO MONTHS OUT OF WARRANTY. I TOOK IT TO THE DEALER THEY TOLD ME THAT THE WAY THE HIN... Read more
Incident date: Jul 20, 2009
WE HAVE A 2005 SCION XB. ROAD DEBRIS HIT THE CAR ONE MONTH AGO, BUT THE CRACK ON THE WINDSHIELD, STARTING ON THE PASSENGER SIDE EDGE, APPEARED 2 DAYS BACK. IT APPEARS UNRELATED. INSURANCE POLICY DID NOT COVER COST OF REPLACEMENT OF THE WINDSHIELD. THE CRACK IS MORE THAN A FOOT LONG. *TR
Incident date: Apr 7, 2008
A HUGE CRACK HAS APPEARED IN THE MIDDLE OF MY WINDSHIELD FROM TOP RIGHT ABOUT WHERE REAR VIEW MIRROR IS AND IT STRETCHES LEFT AND RIGHT ACROSS MY WINDSHIELD! I HAVE SEEN SEVERAL XB'S WITH THE SAME CRACK IN MY TOWN ALONE! I FIND THIS TO BE VERY ODD!!! I FEEL THIS IS DEFINITELY A PROBLEM TO BE ADDRESSED BY THE MAKER! *TR
Incident date: Jul 11, 2009
TO SAVE FOR SPACE REGARDING THE NUMBER OF CHARACTERS I AM ALLOTTED I HAVE PUT A VERY DETAILED LIST OF THINGS THAT HAPPENED AT THIS URL: HTTP://WWW.NSXPRIME.COM/FORUMS/SHOWTHREAD.PHP?T=124643 PLEASE TAKE THE TIME TO REVIEW IT SINCE I KNOW THAT THE NHTSA HAS BEEN QUERYING THIS TOPIC BEFORE. *TR
Incident date: Jun 15, 2009
REAR POWER WINDOWS FAIL TO OPERATE. SAFETY HAZARD IN HOT CLIMATES. TOYOTA HAS ACKNOWLEDGED IN A TECHNICAL SERVICE BULLETIN, BUT REPAIRS NOT COVERED EXCEPT UNDER 3 YEAR/36K MILE FACTORY WARRANTY. SUGGEST A RECALL TO REPAIR THIS SAFETY HAZARD, ESPECIALLY IN HOT CLIMATES WHERE CHILDREN CAN BE TRAPPED IN THE VEHICLE IF UNABLE TO OPERATE THE WINDOWS CORRECTLY. *TR
Incident date: Jul 14, 2009
I WAS DRIVING MY 2008 SCION TC AT LOW SPEED WHEN THE FROMT PANEL OF THE MOON ROOF SPONTANEOULSY SHATTERED. *TR
Incident date: Jul 4, 2009
I WAS ADVISED TO CONTACT THE NHTSA REGARDING MY WINDSHIELD CRACK ON MY 2008 SCION XB. MY WINDSHIELD SUSTAINED A IMPACT FROM A PEBBLE SO SMALL THAT I DID NOT EVEN NOTICE THE IMPACT WHILE DRIVING. THE RESULTANT IMPACT POCK WAS LESS THAN THE SIZE OF A DIME AND LOCATED WITHIN AN INCH OF THE CENTER BOTTOM OF THE WINDSHIELD. THAT SMALL POCK HAS TURNED INTO A DIAGONAL CRACK THAT THREE DAYS LATER IS 10 IN... Read more
Incident date: Apr 20, 2009
TWO MONTHS AGO, AS I WAS DRIVING ON THE FREEWAY DURING RUSH HOUR, I HEARD A NOISE. AT FIRST, I DID NOT NOTICE ANYTHING DIFFERENT UNTIL I THEN GLANCED AT THE PASSENGER SIDE OF MY WINDSHIELD. THERE WAS A CRACK STARTING FROM THE TOP OF THE WINDSHIELD TO ABOUT A 1/3 DOWN. IT HAS SLOWLY BEEN GETTING LONGER AND IS NOW HALFWAY TO THE DRIVER'S SIDE. WHEN I GOT OUT OF THE CAR TO EXAMINE THE CRACK, THERE IS... Read more
Incident date: Jun 17, 2007
FOUL SMELL 5 DAYS AFTER PURCHASE OF NEW CAR, BEEN INTO SERVICE 9 TIMES DEAL DOES NOT KNOW WHAT TO DO REPLACE COOLING /HEATING VENTS AND REPLACED WITH NEW. *TR