Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,833 complaints for SCION
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2006 SCION XB. WHILE DRIVING 20 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE PRECEDING VEHICLE. THE FAILURE OCCURRED BECAUSE THE CONTACT DEPRESSED THE BRAKE PEDAL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT'S GRANDDAUGHTER SUSTAINED SHOULDER, BACK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MA... Read more
Crash
1 injured
Incident date: May 11, 2017
TAKATA RECALL THE TOYOTA DEALER IS REFUSING TO HELP ME LOCATE THE PART TO FIX THE RECALL. MY CAR WAS IN ZONE A AND I MOVED AND NOW I AM BEING TOLD IT COULD TAKE MONTHS TO GET IT FIXED. I HAVE TO DRIVE DISABLE PEOPLE TO WORK AND I CAN'T DO MY JOB OR ENSURE THE SAFETY OF PEOPLE TILL THIS IS DONE.
Incident date: May 11, 2017
TAKATA RECALL, RECEIVED RECALL NOTICE IN MAIL OVER 3 WEEKS AGO, CALLED LOCAL TOYOTA DEALERSHIP IN ALBUQUERQUE (LARRY H MILLER TOYOTA ALBUQUERQUE) OVER 3 WEEKS AGO REQUESTING SERVICE TO REPLACE PART. CALLED TODAY, PART IS NOT IN, TOLD TO CALL BACK IN A COUPLE WEEKS. NOT SURE WHAT REASONABLE TIMELINE IS FOR AIRBAG REPLACEMENT. SUPPOSEDLY LIMITED PARTS, UNCLEAR WAIT TIME.
Incident date: Jun 6, 2016
TAKATA RECALL I RECEIVED A RECALL NOTICE IN THE MAIL JUNE 2016. A YEAR LATER I HAVE STILL NOT HAVE A FIX FOR THIS RECALL. THIS IS MY PRIMARY CAR AND I HAVE TO DRIVE MY KIDS IN THIS CAR. MY DAUGHTER IS NOW A NEW DRIVER AND SHE HAS TO DRIVE THIS CAR. THE RECALL STATES " UNTIL THE REMEDY BECOMES AVAILABLE WE RECOMMEND THAT YOU DO NOT OPERATE THE VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SE... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AW... Read more
Incident date: Jun 9, 2016
2010 SCION XB. CONSUMER WRITES IN REGARDS TO NO REMEDY AVAILABLE WITHIN A REASONABLE TIME FRAME TO REPAIR RECALL 16V-340. *LD
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO THE DEALER TWICE, BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWAR... Read more
Incident date: Apr 3, 2017
TAKATA RECALL I RECEIVED NOTICE OF RECALL REGARDING THE TAKATA AIR BAG IN MY 2012 SCION XB. I WENT TO THE LOCAL DEALER WHERE I PURCHASED THE VEHICLE AND WAS TOLD REPLACEMENT PARTS WOULD NOT BE AVAILABLE UNTIL SEPTEMBER 2017, AT THE EARLIEST. I THEN INQUIRED ABOUT BEING PROVIDED WITH A RENTAL CAR AND I WAS TOLD THERE IS A MONTH LONG WAITING LIST FOR A RENTAL FROM THEM. I ASKED IF THEY WOULD PICK ... Read more
Incident date: May 6, 2017
MY DEALER LOST MY KEY, AFTER THE GAVE ME THE CAR AND I DROVE OFF TO COSTCO WITHOUT NOTICING I DIDN'T HAVE THE KEY, FOUND OUT THE CAR IS STARTING WITHOUT THE KEY IN THE CAR. DEALER KEPT WITH THE CAR WHILE TOYOTA CORP DECIDE HOW TO FIX THE PROBLEM, THE GAVE ME A LOANER CAR WHILE THEY DO THE JOB.
Incident date: May 23, 2016
TAKATA RECALL - STILL WAITING AND I'M TOYOTA'S 'ZONE A'. IT'S BEEN A YEAR SINCE TOYOTA RECOMMENDED THAT I DO NOT OPERATE THIS VEHICLE WITH AN OCCUPANT IN THE FRONT PASSENGER SEAT. HOW MUCH LONGER DO I HAVE TO MAKE PAYMENTS ON ONLY A PART OF A VEHICLE?
Incident date: Apr 7, 2017
TAKATA RECALL AS OF 5/5/17, MY CAR HAS NOT BEEN REPAIRED. I RECEIVED NOTICE TO SCHEDULE AN APPOINTMENT. I DID SO ON 4/7/17 AND WAS TOLD THE PART NEEDED TO BE ORDERED. THEY WOULD CALL ME BACK WHEN THE PART ARRIVED. AS OF TODAY, 5/5/17, THE PART HAS NOT ARRIVED TO ROUND ROCK TOYOTA (TEXAS). I NEED TO TRANSPORT PASSENGERS IN MY FAMILY CAR AND THIS DELAY IS ENDANGERING THEM. THIS IS MY ONLY CAR... Read more
Incident date: Jun 13, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER AND THE INTERIM NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE... Read more
Incident date: Feb 1, 2017
TAKATA RECALL - THIS RECALL FOR THE PASSENGER SIDE AIRBAG WAS ISSUED IN JANUARY 2017. I HAVE BEEN CALLING TO FIND OUT WHEN WE CAN GET THE VEHICLE REPAIRED. IT IS NOW MAY, AND THERE IS STILL NOT A REMEDY AVAILABLE. WE NEED TO HAVE A PASSENGER IN THAT SEAT BECAUSE WE USE THIS VEHICLE FOR WORK PURPOSES.
Incident date: Apr 14, 2017
THE ARM WHERE THE WINDOWS GO UP AND DOWN ON THE DRIVER SIDE JUST CAUGHT ON FIRE I WAS DRIVEING DOWN THE STREET STILL SMELL SMOKE IN MY CAR I NEED SOME HELP PLEASE I PAID 30000 FOR THIS CAR
Fire
2 injured
Incident date: Dec 26, 2016
I PURCHASED THE CAR IN OCT, 2015. AROUND DEC 2016 I NOTICED THE CAR WAS BURNING OIL AT AN UNUSUAL RATE. APRIL OF 2017 I REPLACED THE GASKETS AND A WEEK LATER AT ONLY 850 MILES THE ENGINE WAS BONE DRY, NO OIL AT ALL. THE OIL LIGHT DOES NOT COME ON IT WILL ONY FLICKER FOR A SECOND. I HAVE ALMOST BLOWN MY ENGINE NUMEROUS TIMES. I HAVE HAD TO PULL INTO GAS STATIONS TO PUT OIL IN JUST TO MAKE IT HOME. ... Read more
Incident date: Jun 9, 2016
ENGINE BURNS EXCESSIVE OIL. USE A QUART EVERY 500 MILES.
Incident date: Apr 27, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER AND DEALER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER AND WAS INFORMED THAT THE RECALL REMEDY PART WAS NOT AVAILABLE. THE MANUFA... Read more
Incident date: Apr 26, 2017
I ALWAYS CHANGE MY OILS REGUARLLY. I CAN NEVER MAKE IT TO MY NEXT OIL CHANGE, HAVING TO TOP OFF THE OIL EVERY OTHER WEEK AT LEAST.
Incident date: Jul 18, 2016
TL* THE CONTACT OWNS A 2010 TOYOTA SCION XB. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE AVAILABLE FOR THE RECALL REMEDY. THE CONTACT TOOK THE V... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Jun 1, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) WAS RECEIVED IN JUNE OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVID... Read more
Incident date: Apr 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT TOOK THE VEHICLE TO THE DEALER TO BE REPAIRED; HOWEVER, THE DEALER STATED THAT THE VEHICLE COULD NOT BE REPAIRED DUE TO A DEFECTIVE PART. THE DEALER HAD TO ORDER ANOTHER PART. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIE... Read more
Incident date: May 31, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER PLACED THE CONTACT ON A WAITING LIST. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT ... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT WAS INFORMED BY THE DEALER THAT TOYOTA HAD NOT DEVELOPED A SOLUTION FOR THE ISSUE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT H... Read more
Incident date: Sep 17, 2015
DESCRIPTION THE POWER WINDOW MASTER SWITCH MAY HAVE BEEN MANUFACTURED WITH INSUFFICIENT LUBRICANT GREASE AND UNDER CERTAIN CONDITIONS THE SWITCH MAY DEVELOP A SHORT CIRCUIT THAT CAN CAUSE THE SWITCH ASSEMBLY TO OVERHEAT AND MELT. A MELTING SWITCH CAN PRODUCE SMOKE AND POTENTIALLY LEAD TO A FIRE. REMEDY TOYOTA SENT OUT A NOTICE IN SEPTEMBER OF 2015 BUT STILL DOES NOT HAVE A REMEDY FOR THIS IS... Read more
Incident date: Jan 9, 2017
TAKATA RECALL - TOYOTA HAS FAILED TO REMEDY THIS DEFECT WITHIN A REASONABLE TIME. THE DANGEROUS ISSUE WITH TAKATA AIRBAGS HAS BEEN KNOWN FOR A LONG TIME AND TOYOTA SHOULD BE FORCED TO REPLACE THE FRONT AIRBAGS THAT ARE EQUIPPED WITH DEFECTIVE INFLATORS. TOYOTA SENT A NOTICE OUT ON 1/9/2017; HOWEVER, IT DID NOT INCLUDE A REPLACEMENT REMEDY.
Incident date: Apr 17, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 30 MPH ONTO A HIGHWAY, ANOTHER VEHICLE JUMPED IN FRONT. AS A RESULT, THE CONTACT'S DAUGHTER STRUCK THE OTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED HOME. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.
Crash
Incident date: Apr 20, 2017
TAKATA RECALL- THE MFR HAS FAILED TO TAKE CARE OF THIS IN A TIMELY MANNER- RECEIVED NOTICE OF RECALL ALMOST 6 MONTHS AGO AND STILL HAVE NOT FOUND A SOLUTION- I AM DRIVING AN UNSAFE VEHICLE AND THEY NEED TO FIX IT.
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPER... Read more
Incident date: Jan 9, 2017
TAKATA RECALL: WHY IS THERE NO REMEDY AFTER JAN 2017 RECALL ANNOUNCEMENT. THIS MODEL WAS RECALLED EARLIER IN OTHER STATES. THERE SHOULD BE A REMEDY BY NOW. WE CANNOT USE THE PASSENGER SEAT, WHY HAVE A CAR IF YOU CAN'T SIT SOMEONE IN IT!!! PLEASE LET US KNOW WHY THERE IS NO REMEDY AT THIS TIME. AN INFLATOR IS NOT ROCKET SCIENCE. I CANNOT EVEN BUY A NEW AIRBAG MYSELF TO HAVE INSTALLED.
Incident date: Feb 1, 2017
TL* THE CONTACT OWNS A 2012 SCION XB. AFTER STARTING THE ENGINE, SMOKE WAS PRESENT COMING FROM THE DASHBOARD. THE VEHICLE WAS EXAMINED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FAILURE OCCURRED DUE TO A FAULTY COMPUTER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Fire
Incident date: May 20, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2010 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PA... Read more
Incident date: Apr 11, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PAR... Read more
Incident date: Jan 30, 2017
TL* THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. *JS
Incident date: Apr 11, 2017
TAKATA RECALL I RECEIVED NOTICE NEARLY 1 YEAR AGO AND HAVE YET TO HEAR WHEN THE PROBLEM WILL BE RESOLVED. I HAVE CALLED MY LOCAL DEALERSHIP NUMEROUS TIMES TO BE TOLD THEY DON'T HAVE THE ABILITY TO REPAIR/REPLACE AT THIS TIME.
Incident date: Feb 10, 2017
TAKATA INFLATORS - WE RECEIVED A MAILED NOTICE FROM TOYOTA MOTOR SALES, USA, INC. ON FEB. 10, 2017 WITH NO FURTHER CORRESPONDENCE SINCE THAT TIME. IS THE NHTSA APPLYING ANY PRESSURE ON TOYOTA TO PROVIDE THE DEALERS WITH THE REQUIRED PARTS NEEDED TO ACCOMPLISH THE REPAIRS?
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS P... Read more
Incident date: May 23, 2016
NHTSA RECALL # 16V340 I VISITED TWICE AT SCION FREEMAN 204 NE LOOP 820 HURST TX 76053 BUT THE MANUFACTURER HAS FAILED TO FIXED AIR BAG PROBLEM, DUE TO UNAVAILABLE OF PARTS, ITS A VERY SERIOUS ISSUE MAY BE CASE OF DEATH OR INJURIES , I REQUEST PLEASE TAKE THE IMMIGRATE ACTION REGARDING THIS COMPLAIN THANKS
Incident date: May 31, 2016
TAKATA RECALL -- RECALL ANNOUNCED IN MAY 2016 AND 11 MONTHS LATER NO ACTION TO CORRECT.
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2012 TOYOTA SCION TC. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Incident date: Mar 29, 2017
THE TOYOTA DEALERSHIP TOLD ME THEY CAN'T REPAIR THE AIRBAGS AS THE PARTS ARE NOT AVAILABLE.
Incident date: Jul 30, 2016
TAKATA RECALL: I GOT A SAFETY RECALL ON M CAR FOR THE PASSENGER SIDE AIR BAG, I AM NOT ABLE TO DRIVE MY CAR BECAUSE I HAVE A FAMILY OF 5. THE DEALERSHIP HAS HAD MY CAR SINCE THE END OF JULY 2016, THEY HAVE BEEN NICE ENOUGH TO PROVIDE ME A RENTAL, HOWEVER THEY HAVE HAD MY CAR FOR 8 MONTHS NOW, WHAT IS GOING ON? I AM MAKING CAR PAYMENTS ON A VEHICLE THAT I AM NOT ABLE TO DRIVE. WHAT IS GOING TO BE D... Read more
Incident date: Jun 30, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAI... Read more
Incident date: Mar 31, 2017
TAKATA RECALL. I WAS NOTIFIED ALMOST A YEAR AGO ABOUT THE PENDING RECALL, BUT NOTHING HAS BEEN DONE ABOUT FIXING MY VEHICLE SINCE. I AM CONCERNED ABOUT THE HAZARD OF INJURY OR DEATH WHILE DRIVING THIS VEHICLE.
Incident date: Jan 10, 2017
TAKATA RECALL. RECALL NOTICE WAS RECEIVED IN JANUARY 2017 FOR PASSENGER AIRBAG. THE RECALL DIRECTED THAT THE PASSENGER SEAT NOT BE USED. WHEN CALLING TOYOTA TO ASK ABOUT A TENTATIVE TIME FRAME FOR A REMEDY A TOYOTA REPRESENTATIVE INFORMED ME THAT A REMEDY WILL NOT BE AVAILABLE UNTIL ABOUT SEPTEMBER 2017. I APPRECIATE THAT THIS IS A MASSIVE RECALL ACROSS THE COUNTRY. HOWEVER, I AM A ONE CAR OWNER A... Read more
Incident date: Jul 1, 2016
TL* THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Incident date: May 23, 2016
TAKATA RECALL IT HAS BEEN 11 MONTHS WITH NO SOLUTION. NOT ACCEPTABLE!!
Incident date: Jan 9, 2017
TL* THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.