Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,833 complaints for SCION
Incident date: Jan 1, 2017
TAKATA RECALL. I RECEIVED NOTICE OF THE RECALL OF MY FRONT PASSENGER AIRBAG INFLATORS. THE ADVICE IN THE LETTER IS TO NOT ALLOW ANY OCCUPANTS IN THE FRONT SEAT UNTIL THE REMEDY BECOMES AVAILABLE. IT HAS BEEN MORE THAN 7 MONTHS AND THERE IS STILL NOT A REMEDY AVAILABLE. PLEASE INVESTIGATE - I NEED MY CAR FIXED AND SAFE!
Incident date: Jul 28, 2017
TRANSMISSION BEGAN SLIPPING WHILE ON THE HIGHWAY LESS THAN 25 MILES AFTER SERVICE AT TOYOTA DEALERSHIP. THE CLUTCH THEN DEGRADED OVER LESS THAN 500 MILES TO THE POINT WHERE VEHICLE WAS BARELY DRIVABLE AND DID NOT TRANSMIT ENOUGH POWER TO GO UP HILLS AT ALL. TOYOTA SERVICE TECH TEST DROVE VEHICLE AND VERIFIED CLUTCH IS SLIPPING AND JUST BARELY ENGAGING AT THE TOP OF THE PEDAL TRAVEL. RECOMMENDED... Read more
Incident date: Jan 9, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIGHT TOYOTA, 7701 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260, (480) 771-6449) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAIL... Read more
Incident date: Jul 17, 2017
WHEN CAR IS STATIONARY AND OUR INTENTION IS TO EXIT THE VEHICLE, THE ELECTRONIC DOOR LOCKS INTERMITTENTLY DO NOT WORK AND CAUSE DRIVER AND PASSENGERS TO BE LOCKED INSIDE THE CAR. CANNOT MANUALLY UNLOCK THE CAR FROM THE INSIDE, BUT RATHER, HAVE TO OPEN THE WINDOW, REACH OUTSIDE THROUGH THE WINDOW AND INSERT KEY IN THE OUTSIDE DOOR LOCK, AND THEN CAUSE UNLOCK FROM THE KEY OUTSIDE. PUT ASIDE THE FA... Read more
Incident date: Jul 18, 2017
TAKATA RECALL. LONGSTANDING RECALL THAT HAS NOT BEEN RESOLVED AND I AM WORRIED ABOUT THE SAFETY OF MYSELF AND FAMILY, LIVING IN RIVERVIEW FL 33578.
Incident date: Feb 1, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAVERTON TOYOTA (4300 SW MURRAY BLVD, BEAVERTON, OR 97005, (503) 336-9872) WHERE IT WAS CONFIRMED T... Read more
Incident date: Jul 7, 2017
I WAS ON MY WAY HOME AND AS I WAS TURNING ON THE STREET TO PULL INTO MY APARTMENT COMPLEX I HEARD GUNSHOT SOUND BUT NO ONE WAS AROUND AND NO ONE WAS ON THE STREET I PULLED INTO MY APARTMENT COMPLEX AND PARK MY CAR AS I WAS GETTING OUT OF MY CAR GLASS STARTED TO FALL ON MY FACE I REALIZED THAT MY SUNROOF HAD SHATTERED.
Incident date: Jul 24, 2011
THE TAKATA BRAND AIR BAGS WERE RECALLED SOME TIME AGO AND I HAVE NOT GOTTEN ANY NOTICE FROM TOYOTA ABOUT ANY REPLACEMENT TIME OR PRODUCT. I AM AWARE THAT IT IS A 30 MINUTE JOB BUT I NEED IT REPLACED BEFORE MY LIFE IS ENDANGERED.
Incident date: May 2, 2016
"TAKATA RECALL" IT IA ABOUT A YEAR FROM THE RECALL. OWNERS WERE CALLED TO AVOID USING PASSENGER SEAT INSTEAD, OTHERWISE ANY PERSON THERE WOULD DEAD . SO I BECAME "UBER" DRIVER? HOW CAN GUARANTEE THE SAFETY OF MY FAMILY SEATING IN FRONT? THE CAR NOW IS JUST FOR 4 PASSENGERS....FOR A YEAR...WE NEED A SOLUTION, I CAN NOT EVEN SELL THE CAR LIKE THAT....
Incident date: Jun 26, 2016
TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER REGARDING EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT HE CHANGED THE OIL HIMSELF AND DISCOVERED THAT THE VEHICLE WAS MISSING TWO QUARTS OF OIL. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF CLARKSVILLE (808 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129 (812) 284-2277) WHERE AN OIL CONSUMPTION TEST WAS ... Read more
Incident date: Jun 22, 2017
POWER STEERING WENT OUT. GOOGLE SEARCH SHOWS IT IS HAPPENING TO MANY 2008 SCION XB OWNERS. FROM PARKED, TURN KEY TO START, POWER STEERING NO LONGER WORKS AND WARNING LIGHTS FLASH. TOO MANY 2008 SCION XBS ON THE ROAD TODAY ARE ENCOUNTERING THE SAME PROBLEM, AND SHOULD BE FIXED AT NO CHARGE TO THE OWNER.
Incident date: Nov 11, 2016
@ 9851 MILES, PICKED UP THE CAR FROM AN OIL CHANGE (IN NOV. 2016.) NOTICED A LIGHT SHAKING WHEN AT A COMPLETE STOP AT STOP LIGHT. THE ISSUE CONTINUED RANDOMLY, AT FIRST NOT VERY OFTEN, THEN STARTED HAPPENING MORE AND MORE OFTEN AND BECAME MORE AND MORE INTENSE AT TIMES. CAR IS AT 18,029 MILES (6/28/17,) AND IT STILL CONTINUES TO RANDOMLY HAPPEN. HAVE TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES, ... Read more
Incident date: Nov 11, 2016
@ 9851 MILES, PICKED UP THE CAR FROM AN OIL CHANGE (IN NOV. 2016.) NOTICED A LIGHT SHAKING WHEN AT A COMPLETE STOP AT STOP LIGHT. THE ISSUE CONTINUED RANDOMLY, AT FIRST NOT VERY OFTEN, THEN STARTED HAPPENING MORE AND MORE OFTEN AND BECAME MORE AND MORE INTENSE AT TIMES. CAR IS AT 18,029 MILES (6/28/17,) AND IT STILL CONTINUES TO RANDOMLY HAPPEN. HAVE TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES, ... Read more
Incident date: May 23, 2016
TL* THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN TOYOTA DEALER IN ALHAMDRA, CALIFORNIA STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF... Read more
Incident date: Jan 1, 2017
TAKATA INFLATORS AND WINDOW RECALL. MY COMPLAINT IS I HAVE TWO ACTIVE RECALLS ON MY SCION XB, ONE DATING BACK TO 2015, WITH SCION/TOYOTA NOT BEING ABLE TO FIX EITHER RECALL. IN JANUARY 2017 I GOT A LETTER ABOUT THE DEFECTIVE AIRBAG THAT STATED DO NOT LET ANYONE RIDE IN PASSENGER SEAT. THIS IS A FAMILY CAR, MY ONLY FAMILY CAR, I CANNOT INDEFINETLY NOT HAVE PASSANGERS IN MY CAR. THE 2015 RECALL INVO... Read more
Incident date: Jan 1, 2017
TAKATA INFLATORS AND WINDOW RECALL. MY COMPLAINT IS I HAVE TWO ACTIVE RECALLS ON MY SCION XB, ONE DATING BACK TO 2015, WITH SCION/TOYOTA NOT BEING ABLE TO FIX EITHER RECALL. IN JANUARY 2017 I GOT A LETTER ABOUT THE DEFECTIVE AIRBAG THAT STATED DO NOT LET ANYONE RIDE IN PASSENGER SEAT. THIS IS A FAMILY CAR, MY ONLY FAMILY CAR, I CANNOT INDEFINETLY NOT HAVE PASSANGERS IN MY CAR. THE 2015 RECALL INVO... Read more
Incident date: Jan 13, 2017
TOOK CAR TO THOMAS TOYOTA IN JOLIET, IL AND THEY SAID THEY WOULD CONTACT ME AS TO WHEN I COULD BRING THE CAR IN FOR REPAIR. NEVER HEARD BACK FROM DEALER. WHO ELSE CAN I BRING THE CAR TO FOR REPLACEMENT OF THE AIRBAGS?
Incident date: May 13, 2017
TL* THE CONTACT OWNED A 2008 SCION XB. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE CONTACT WAS REAR-ENDED BY ANOTHER VEHICLE AND THE FRONT DRIVER'S SIDE OF THE VEHICLE CRASHED INTO A CONCRETE CENTER DIVIDER. THE VEHICLE ROLLED THREE TIMES. NO AIR BAGS DEPLOYED. THE DRIVER SUFFERED INJURIES TO HER KNEE, CHEST, BACK, HAND, NECK, FACE, AND SHOULDER. THE FRONT SEAT PASSENGER SUFFERED INJURIES... Read more
Crash
3 injured
Incident date: Sep 1, 2009
TAKATA RECALL. I WANT MY CAR FIXED
Incident date: Jan 1, 2017
TANKATA RECALL IT'S A POTENTIALLY DEADLY RECALL AND IT IS TAKING TOYOTA 9 ALMOST 10 MONTHS TO GET MY CAR REPAIRED. THIS SHOULD BE UNACCEPTABLE TO TOYOTA AND THE NHSTA. I CANNOT USE MY PASSENGER SEAT FOR 10 MONTHS? RIDICULOUS.
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2008 SCION XB. WHILE THE VEHICLE'S ENGINE WAS RUNNING WITH THE KEY IN THE IGNITION, THE DOORS INDEPENDENTLY LOCKED WITHOUT WARNING. WHEN THE IGNITION KEY WAS REMOVED AND THE CONTACT EXITED THE VEHICLE, THE DOORS INDEPENDENTLY LOCKED WITHOUT WARNING WITH HER GRANDCHILD IN THE VEHICLE. THE CONTACT CALLED THE POLICE TO UNLOCK THE DOORS. THE CONTACT CALLED A LOCAL TOYOTA DEALER ... Read more
Incident date: Jun 22, 2017
TL* THE CONTACT OWNS A 2008 SCION XB. WHILE THE VEHICLE'S ENGINE WAS RUNNING WITH THE KEY IN THE IGNITION, THE DOORS INDEPENDENTLY LOCKED WITHOUT WARNING. WHEN THE IGNITION KEY WAS REMOVED AND THE CONTACT EXITED THE VEHICLE, THE DOORS INDEPENDENTLY LOCKED WITHOUT WARNING WITH HER GRANDCHILD IN THE VEHICLE. THE CONTACT CALLED THE POLICE TO UNLOCK THE DOORS. THE CONTACT CALLED A LOCAL TOYOTA DEALER ... Read more
Incident date: Jan 30, 2016
TL* THE CONTACT OWNS A 2012 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SERVCO TOYOTA HONOLULU (LOCATED AT 2850 PUKOLOA STREET #200, HONOLULU, HI 96819) WAS CONTACTED REGARDING PART AVAI... Read more
Incident date: May 23, 2016
TAKATA RECALL IT HAS BEEN OVER A YEAR AND I STILL HAVE NOT RECEIVED ANY SORT OF UPDATE ON THE RECALL FOR THIS VEHICLE.
Incident date: May 2, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE AVENDALE TOYOTA DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMED... Read more
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE LOCAL DEALER (AUTONATION TOYOTA LOCATED AT 1 CARDINAL PARK DR SE, LEESBURG, VA 20175; (571) 357-3965) CON... Read more
Incident date: May 26, 2017
TL* THE CONTACT OWNS A 2016 SCION IA. WHILE AT A STOP, ANOTHER VEHICLE WENT THROUGH A STOP LIGHT AND CRASHED INTO THE FRONT PASSENGER AND DRIVER'S SIDE OF THE CONTACT'S VEHICLE. THE OTHER VEHICLE LEFT THE SCENE OF THE CRASH. THE FRONT AIR BAGS DEPLOYED WITH FORCE. THE DRIVER AND FRONT PASSENGER SUSTAINED HEAD INJURIES AND PAIN TO THE NECK, BACK, AND LEGS. MEDICAL TREATMENT WAS REQUIRED. A POLICE R... Read more
Crash
2 injured
Incident date: Jan 9, 2017
TAMARA INFLATES WHAT IS A REASONABLE AMOUNT OF TIME TO EXPECT A REMEDY FOR THIS RECALL. AM I SUPPOSED TO RIDE AROUND INDEFINITELY WITHOUT ALLOWING ANYONE TO SIT IN MY PASSENGER SEAT? OR BE AFRAID THAT IF I GET INTO AN ACCIDENT MY PASSENGER AIRBAG MAY KILL ME. WHEN SIS THIS GOING TO HAVE A RESOLUTION? IT HAS BEEN FIVE MONTHS.
Incident date: May 1, 2017
WE ARE VICTIMS OF THE OIL CONSUMPTION ISSUE TOYOTA WAS HAVING WITH CERTAIN MODELS. WE DID NOT KNOW ABOUT THIS PROBLEM UNTIL WE WENT TO THE DEALERSHIP COMPLAINING ABOUT LOW OIL AFTER WE HAD TO PUT OIL IN THE CAR AFTER WE HAD AN OIL CHANGE DONE. WE THEN FIGURED OUT THIS ISSUE HAD BEEN OUTSTANDING FOR YEARS BUT WE WERE NEVER NOTIFIED ABOUT THE ISSUE. WE CONTACTED TOYOTA AND THEY EXPLAIN THE WARRANTY ... Read more
Incident date: Jan 24, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT CALLED THE DEALER. THE MANUFACTURER INFORMED THE CONTACT THAT THE REMEDY PART WOULD P... Read more
Incident date: May 5, 2017
CAR WAS INVOLVED IN A MULTIPLE FLIP/ROLLOVER IN WHICH THE DRIVER SIDE SEAT BELT DID NOT LOCK, CAUSING THE DRIVER TO THRASH ABOUT INSIDE THE VEHICLE RESULTING IN MULTIPLE SKULL, SPINE, AND OTHER BONE FRACTURES ULTIMATELY RESULTED IN THE DEATH OF THE DRIVER. THE PASSENGER SIDE SEATBELT DID LOCK AND THE PASSENGER SURVIVED. IN ADDITION TO THE SEATBELT NOT LOCKING, NONE OF THE AIR BAGS DEPLOYED. I ME... Read more
Crash
1 injured
1 deaths
Incident date: May 5, 2017
CAR WAS INVOLVED IN A MULTIPLE FLIP/ROLLOVER IN WHICH THE DRIVER SIDE SEAT BELT DID NOT LOCK, CAUSING THE DRIVER TO THRASH ABOUT INSIDE THE VEHICLE RESULTING IN MULTIPLE SKULL, SPINE, AND OTHER BONE FRACTURES ULTIMATELY RESULTED IN THE DEATH OF THE DRIVER. THE PASSENGER SIDE SEATBELT DID LOCK AND THE PASSENGER SURVIVED. IN ADDITION TO THE SEATBELT NOT LOCKING, NONE OF THE AIR BAGS DEPLOYED. I ME... Read more
Crash
1 injured
1 deaths
Incident date: Feb 20, 2017
TL* THE CONTACT OWNS A 2012 SCION XB. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE SERVCO HAWAII CUSTOMER SERVICE CENTER DEALER WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECAL... Read more
Incident date: May 29, 2017
CENTER CONSOLE BURST INTO FLAMES CAUSING AN INTERNAL FIRE, WHILE STATIONARY.
Fire
Incident date: Feb 13, 2017
"TAKATA RECALL". I RECEIVED THE TOYOTA RECALL NOTICE AND WARNING ABOUT THE TAKATA RECALL ON 2/13/17. I HAVE CALLED TOYOTA AND THE DEALER THEY ARE UNABLE TO GIVE ME A REASONABLE TIME WHEN MY CAR WILL BE REPAIRED. I AM TOLD THAT THEY ARE FOCUSING ON CARS IN THE SOUTH WHERE THE HUMIDITY IMPACTS ARE GREATER. I HAVE HAD MY CAR IN THE HUMID SOUTH. I AM VERY NERVOUS DRIVING THE CAR. CAN YOU HELP ME GET I... Read more
Incident date: May 26, 2017
THE WIND DEFELETOR SHADDERED AS I WAS DRIVING DOWN THE FREEWAY AT 8:30 PM DOING 60MPG. IT HAD BEEN OPEN ALL DAY,
1 injured
Incident date: May 26, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. VIN TOOL CONFI... Read more
Incident date: May 1, 2016
TAKATA RECALL!!! WHATS WITH THE WAIT? ITS BEEN A YEAR! IN HAWAII SUMMER IS FAST APPROACHING. MY CAR IS A TICKING TIME BOMB! WHAT THE HELL ARE YOU FOLKS DOING ABOUT IT?
Incident date: May 23, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED A LOCAL DEALER (CENTENNIAL TOYOTA AT 702-942-3800) AND WAS INFORMED THAT THE RECALL REMEDY PARTS WER... Read more
Incident date: May 12, 2017
TL* TAKATA RECALL. THE CONTACT OWNED A 2008 SCION XB. THE CONTACT STATED THAT THE VEHICLE WAS INVOLVED IN A FRONT END COLLISION. THE AIR BAGS PARTIALLY DEPLOYED AND CHEMICALS EXPELLED FROM THE INFLATOR. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A SALVAGE YARD WHERE IT WAS DEEMED DESTROYED. UPON CHECKING THE VIN AFTER THE CRASH, THE CONTACT WAS MADE AWARE OF THE VEHICLE BEING INVOLVED IN ... Read more
Crash
2 injured
Incident date: Mar 22, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT DID NOT SPEAK TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND STATED THAT PARTS WOULD BE AVAILA... Read more
Incident date: Jan 30, 2017
"TAKATA RECALL". 2011 XB TRAVELING SOUTH ON COLLIER PARKWAY. ACCELERATED TO APPROXIMATELY 45 MPH. FROM PARKWAY. OLDER DODGE VAN IN FRONT SLAMS ON BRAKES. I SLAM ON BRAKES AND 2011 XB EXHIBITS INSTANTANEOUS ACCELERATION. COMING UP ON BACK OF DODGE VAN SWERVE LEFT ONTO RAISED MEDIAN. TREES IN MEDIAN 2011 XB STILL ACCELERATING GOING DOWN INTO NORTHBOUND LANES. COMING UP ON 2005 CHEVY ASTRO VAN. WE B... Read more
Crash
2 injured
Incident date: Jan 30, 2017
"TAKATA RECALL". 2011 XB TRAVELING SOUTH ON COLLIER PARKWAY. ACCELERATED TO APPROXIMATELY 45 MPH. FROM PARKWAY. OLDER DODGE VAN IN FRONT SLAMS ON BRAKES. I SLAM ON BRAKES AND 2011 XB EXHIBITS INSTANTANEOUS ACCELERATION. COMING UP ON BACK OF DODGE VAN SWERVE LEFT ONTO RAISED MEDIAN. TREES IN MEDIAN 2011 XB STILL ACCELERATING GOING DOWN INTO NORTHBOUND LANES. COMING UP ON 2005 CHEVY ASTRO VAN. WE B... Read more
Crash
2 injured
Incident date: May 23, 2016
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART FOR THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED. T... Read more
Incident date: May 5, 2017
I BOUGHT TOYOTA SCION TC ON APRIL 2016 AND THE ODOMETER READING WAS 77593 MILES. ON MAY 05, 2017 WHILE DRIVING FROM WALMART TO MY COLLEGE CAMPUS, I HEARD LOUD KNOCKING SOUND COMING FROM THE ENGINE. I IMMEDIATELY PULLED OVER THE SIDE AND HAD THE CAR TOWED TO MY APARTMENT BUILDING. THE FOLLOWING FRIDAY ON MAY 12, 2017, I HAD THE CAR TOWED FROM DALLAS TO OUR MECHANIC SHOP IN FORT WORTH. THE MECHANIC ... Read more
Incident date: May 5, 2017
MY SCION TC ENGINE CEASED BECAUSE THE ENGINE WAS BURNING OIL EXCESSIVELY. I WAS DRIVING FROM COLLEGE TO HOME WHEN MY CAR START MAKING LOUD NOISE AND I PULLED OVER ON THE SIDE OF THE ROAD. I HAD CAR TOWED TO THE MECHANIC SHOP AND HE TOLD ME THAT MY ENGINE IS CEASED AND IT COST ME ABOUT $3000 TO REPLACE THE ENGINE.
Incident date: May 23, 2016
TAKATA RECALL. IT HAS BEEN ALMOST A YEAR SINCE BEING INFORMED BY MAIL OF THE RECALL. HAVE YET TO RECEIVE A SCHEDULED REPAIR NOTICE.. THIS IS TOTALLY UNACCEPTABLE. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Incident date: May 1, 2017
TL* THE CONTACT OWNS A 2006 SCION XB. WHILE DRIVING 20 MPH, THE CONTACT'S VEHICLE CRASHED INTO THE PRECEDING VEHICLE. THE FAILURE OCCURRED BECAUSE THE CONTACT DEPRESSED THE BRAKE PEDAL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT'S GRANDDAUGHTER SUSTAINED SHOULDER, BACK, AND HEAD INJURIES THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MA... Read more
Crash
1 injured