Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,833 complaints for SCION
Incident date: Jun 7, 2026
On approximately May 27, 2026 I delivered my 2013 Scion FR-S (approx. 105,000 miles) to an authorized Toyota dealer for Safety Recall J02 (NHTSA 18V-772, engine valve spring replacement). I picked it up on June 3, 2026. Immediately the engine ran sluggish and the air conditioning, which had worked, stopped blowing cold. On June 7, 2026 - four days and only a few miles later - the engine spun a rod... Read more
Incident date: May 17, 2026
The contact owns a 2013 Toyota Scion XB. The contact stated while her daughter was driving or idling, the driver noticed an abnormal knocking sound coming from the engine. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed and needed to be replaced. The manufacturer was notified of the failure but no assistance was provided. The vehicle was parked at the residen... Read more
Incident date: Jul 15, 2025
changed from outside lane to inside lane, when I tried to turn right to stay in the middle lane the steering wheel locked sending me into the left hand turn lane and then into a car that was in the next lane, hitting their left rear tire. I told the insurance adjuster about the issue, he told me they would have the car checked, but I don't think he or my insurance company had the car issue inspect... Read more
Crash
1 injured
Incident date: Jul 15, 2025
changed from outside lane to inside lane, when I tried to turn right to stay in the middle lane the steering wheel locked sending me into the left hand turn lane and then into a car that was in the next lane, hitting their left rear tire. I told the insurance adjuster about the issue, he told me they would have the car checked, but I don't think he or my insurance company had the car issue inspect... Read more
Crash
1 injured
Incident date: May 20, 2026
Driver was traveling at 75 mph when the hood suddenly released. Both latches failed and the hood flew up against the windshield with enough force to crease the hood and dent the roof. Inside the vehicle, the done light and the rear view mirror were knocked loose. Incident occurred at night with no other traffic on the road and Driver was able to pull over without further incident. If there had b... Read more
Incident date: May 20, 2026
Driver was traveling at 75 mph when the hood suddenly released. Both latches failed and the hood flew up against the windshield with enough force to crease the hood and dent the roof. Inside the vehicle, the done light and the rear view mirror were knocked loose. Incident occurred at night with no other traffic on the road and Driver was able to pull over without further incident. If there had b... Read more
Incident date: Jul 15, 2025
Was changing lanes from the outside lane to middle lane, when I tried to turn the steering wheel to the right it locked and the car continued straight, crossing the left hand turn lane and it collided with another vehicle in the next lane. After the car came to a stop I again tried turning the steering wheel both Left and right and it wouldn't move. After the car was turned off and restarted the s... Read more
Crash
Incident date: Jun 28, 2025
I had just traded cars with my daughter so I could babysit my triplet 14 month old grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from Bath, Maine to the border of Vermont). I traded cars with my daughter, mother of triplets, and she drove off with her husband to attend a reunion. Approximately 10 minutes after my daughter and her husband left, she called and said the car ... Read more
Fire
Incident date: Jun 28, 2025
I had just traded cars with my daughter so I could babysit my triplet 14 month old grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from Bath, Maine to the border of Vermont). I traded cars with my daughter, mother of triplets, and she drove off with her husband to attend a reunion. Approximately 10 minutes after my daughter and her husband left, she called and said the car ... Read more
Fire
Incident date: Jun 28, 2025
I had just traded cars with my daughter so I could babysit my triplet 14 month old grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from Bath, Maine to the border of Vermont). I traded cars with my daughter, mother of triplets, and she drove off with her husband to attend a reunion. Approximately 10 minutes after my daughter and her husband left, she called and said the car ... Read more
Fire
Incident date: Jun 28, 2025
On 6/27/2025 my car, 2014 Scion Xd, was serviced at Lee Toyota of Topsham, ME for brakes, tire rotation, recommended oil pan reseal. Who was driving? I had just traded cars with my daughter so I could babysit my triplet [XXX] grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from [XXX] to the border of [XXX] ). I traded cars with my daughter, mother of triplets, and she dro... Read more
Fire
Incident date: Jun 28, 2025
On 6/27/2025 my car, 2014 Scion Xd, was serviced at Lee Toyota of Topsham, ME for brakes, tire rotation, recommended oil pan reseal. Who was driving? I had just traded cars with my daughter so I could babysit my triplet [XXX] grandchildren. I drove my 2014 Scion Xd without any issues for 3 hours (from [XXX] to the border of [XXX] ). I traded cars with my daughter, mother of triplets, and she dro... Read more
Fire
Incident date: Apr 28, 2026
25SB6/25V731 - Safety Recall I have been attempting to remedy this safety recall involving rear tail and reverse lights on my 2022 Ford Lightling Lariat without success. Reverse lights and tail lights stopped working after flickering and moisture was detected in lens. I have called Ford opened up a case and visited local Ford dealership for assistance. Neither Ford or local dealer seems to know w... Read more
Incident date: Mar 1, 2026
While driving home from Church Sunday afternoon, I was on the highway driving 65 mph. Suddenly, and without warning lights or any other ability to know or prepare for the catastrophe about to take place, my 2019 Cherokee Trailhawk lost all control and function in the drive-train and braking. The rear differential completely froze, forcing the vehicle to skid recklessly without operator control o... Read more
Incident date: Mar 1, 2026
1. Check engine light comes on. 2. Intelligent collision system (ICS) plashing while driving
Incident date: Mar 1, 2026
I believe my emmisons had malfunctioning part # 77740-21011 called used auto sales agent 5 mins after purchasing on 3/1 because I was at gas station having unusual fuel pumping problems that made it very difficult to put gas in had a constant clicking happen and the dealer on the phone told me there was no issues with my new vehicle and after checking my warning lights to see if any were signaling... Read more
Incident date: Mar 1, 2026
The vehicle flashed a warning not to drive the car because of an electrical system problem after a loud popping noise. I had the car towed to a dealership who told me the Integrated Charging Controller Unit had failed. The car is only 9 months old with under 5000 miles.
Incident date: Mar 1, 2026
I’ve owned this vehicle since March 2023, and I have experienced several electrical issues. For instance, my car displays a malfunction warning and the check engine light multiple times throughout the month. When the engine malfunction warning appears, the engine will not accelerate, and if the vehicle is idling, it will shut off. I then have to restart the car. Another issue involves the door ... Read more
Incident date: Feb 18, 2026
Side view camera that displays blind spot area in dash screen cluster, screen intermittently shows just a green screen and not the blind spot.
Incident date: Jan 1, 2026
Clouster
Crash
Incident date: Jan 1, 2026
Horn fuse has blown 4 times in 5000 miles leaving the vehicle unsafe to operate. Problem is reproduced and confirmed. First started in November 2025 and 4th fuse was placed January 2026.
Incident date: Nov 27, 2025
The dashboard lights go out for no reason. It is really dangerous at night when you have no speed showing and can't use the GPS system when navigating at night. This has been going on now for 2 years and still no fix. Last time in the shop for issue and Volvo service said no issues showing. Used a 2025 loaner while they worked on my car and the new car had the same issue so and ongoing issue that... Read more
Incident date: Sep 22, 2025
All my warning lights keep coming on in dashboard and my car isn’t accelerating in cold weather after sitting overnight
Incident date: Nov 28, 2025
My 202 Hyundai Sonata is involved in the current hyundai fuel system recall. on 10/26/25 the fuel tank expanded and caused three explosive "boom" sounds inside the vehicle while I was driving with passengers. The backseat began heating and rising upward due to fuel tank swelling. The tank became pressurized, hissing, bubbling, and would not accept fuel. The vehicle became inoperable. The car has n... Read more
Incident date: Oct 14, 2025
Vehicle had no dashboard light indicators. While traveling on highway, started to sound like a motorcycle and decelerate. Pulled over and started to smoke from the hood, exited vehicle and smoke turned to flames. Fire deescalated by Fire Dept. and vehicle is a total loss. All maintenance was UpToDate and just passed vehicle inspection for driving test a week prior. Fire cause completely unknown at... Read more
Fire
Incident date: Oct 14, 2025
Vehicle had no dashboard light indicators. While traveling on highway, started to sound like a motorcycle and decelerate. Pulled over and started to smoke from the hood, exited vehicle and smoke turned to flames. Fire deescalated by Fire Dept. and vehicle is a total loss. All maintenance was UpToDate and just passed vehicle inspection for driving test a week prior. Fire cause completely unknown at... Read more
Fire
Incident date: Oct 14, 2025
The contact owns a 2023 Jayco White Hawk RV. The contact stated that while the RV was parked, the driver’s side frameless glass window suddenly shattered without impact. The RV was taken to the dealer; however, the dealer was unable to provide a specific cause for the failure. The RV was not repaired. The manufacturer was notified of the failure, and the contact was advised to contact the window... Read more
Incident date: Oct 24, 2017
There’s an open recall for my year and engine but have not received a recall letter and zero recalls show open. My car as a grinding noise when accelerating slowly and the engine power is very low when accelerating fast and almost red lines at 30 miles per hour but eventually catches up and goes to normal. Also while driving it feels the car is sucking fumes at times with a full tank of fuel.
Incident date: Oct 24, 2017
Vehicle is not available for inspection upon request due to the vehicle being in an accident. As a result from the accident, the vehicle was a complete loss and beyond the point of repair. Without pulling the vehicle computer for operation list before accident occurred, it is specifically unknown what component or system failed and or malfunctioned. looking at pictures taken the night of and days ... Read more
Crash
Fire
1 injured
Incident date: Oct 24, 2017
There’s an open recall for my year and engine but have not received a recall letter and zero recalls show open. My car as a grinding noise when accelerating slowly and the engine power is very low when accelerating fast and almost red lines at 30 miles per hour but eventually catches up and goes to normal. Also while driving it feels the car is sucking fumes at times with a full tank of fuel.
Incident date: Sep 7, 2025
With a heavy downpour of rain the bsm flashes off, then after sitting for a few hours the car battery dies and the key fob is not recognized in the vehicle. Took it to a dealership and it stopped doing it. Code that are thrown have to do with some computer communication failing. I have had the car die on me 4 times in the last year that I’ve had it.
Incident date: Jul 13, 2025
My fuel pump on this truck went out at 130,000 miles. This repair is quoted at $12,500. When this pump went out it caused the truck to stall while driving. This truck stalled while crossing two lanes of traffic on a highway with a speed limit of 55-60mph. When I got into the turn, I had to coast across the two lines of traffic with no throttle due to the malfunction. Luckily, there was no collisi... Read more
Incident date: May 1, 2025
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving at various speeds, the vehicle failed to respond as intended while depressing the accelerator pedal. The low oil pressure warning light was illuminated. The local d... Read more
Incident date: May 1, 2025
I am writing to report significant safety concerns regarding my 2008 Scion [include model, e.g., tC or xB]. After purchasing the vehicle, I discovered multiple serious mechanical and structural defects that make the car unsafe to operate on public roads. 1. Suspension/Struts – The struts are severely worn and are causing premature and uneven tire wear. This creates a major risk of tire blowout o... Read more
Incident date: May 1, 2025
The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and t... Read more
Incident date: Jul 11, 2025
My multipro tailgate on my 2020 GMC Sierra 1500 unlatched while a trailer was attached and backing up said trailer. The trailer jack post proceeded to buckle the upper part of the tailgate assembly causing extensive damage resulting in over a three thousand dollar repair bill. If the tailgate had released while a child was in close proximity, serious injury may occur. The tailgate has inadvertentl... Read more
Incident date: Jun 14, 2025
I am not quite familiar with the name of the lights on the bottom of my vehicle they sometimes come on and sometimes they do not. When I back up it sounds like my tires are rubbing against something and when I pull forward it sounds the same.
Incident date: Jan 15, 2020
The contact owns a 2025 Honda Civic. The contact purchased the vehicle with a manual transmission and stated that the vehicle came equipped with aluminum clutch, brake, and accelerator pedals. The contact stated that during inclement, wet weather, his foot was constantly slipping off the pedals due to the slick aluminum material on the pedals. The vehicle was taken to the dealer where the failure ... Read more
Incident date: Apr 18, 2025
Drove car and heard loud noise issuing from the passenger side rear. Upon viewing the wheel was angled in at the top. After removing the wheel I found the rear crossmember subframe axle had a complete break in the weld holding the angle from the straight part of the beam to the wheel and suspension plate. After going online to see if similar issues happen on the same side of the vehicle, I found m... Read more
Incident date: Apr 18, 2025
On [XXX] my family and I were on our way to Oklahoma. Luckily we were on a highway instead of interstate when our Kia motor blew. There were no oil warning lights illuminated, nothing. My husband luckily was able to steer the van to the side of the road safely. My vehicle had to be towed and when codes were run on it by the oil changers, NO CODES POPPED UP and there were metal shaving in my oil fi... Read more
Incident date: Apr 18, 2025
The infotainment screen is turning off and says “Network Communication Lost. MOST Net Off”. This means the infotainment screen goes black, often for long periods before it cycles back on, making it difficult to use Navigation and the screen for reverse camera.
Incident date: Jan 3, 2025
Front exhaust pipe broken causing check engine light and vehicle to sound rough. It is an emissions issue. This has been confirmed with a dealership. The issue started around middle of March 2025 when check engine light came on.
Incident date: Apr 2, 2025
[XXX] [XXX] [XXX] [XXX] [XXX] Date: 04/06/2025 To: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Subject: Urgent Safety Complaint Regarding Shyft DualRide with Carryall Storage Infant Car Seat and Stroller Combo (Sylva Pink) Dear NHTSA, I am writing to formally report a serious safety issue with one of your products: the Shyft DualRide... Read more
Incident date: Apr 2, 2025
The contact owns a 2024 Audi Q4 E-Tron. The contact stated while driving at various speeds, the message "Vehicle Sound Malfunction! Pedestrian Cannot Hear Vehicle. Please Contact Service" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed. The dealer informed the contact that the electric vehicle sound alert syste... Read more
Incident date: Mar 1, 2014
While driving in the left lane of the interstate at 70 mph, the engine abruptly shut off, shifting the car into neutral. The dashboard read start engine, which did not compute immediately. I quickly navigated to the right lane to assess the situation and eventually to the shoulder of the highway where I parked the vehicle. I was unable to to restart and had the vehicle towed to the dealership. I... Read more
Incident date: Mar 15, 2025
This complaint is concerning Bridgestone All Season Tire (BL 205/55R 16). I was driving on the road and all of a sudden the steering wheel was moving back and forth and the right front tire was bouncing uncontrollably while was while driving. My car was pulling to the right as I drove, creating a dangerously unstable driving condition, This issue posed a significant risk not only to my safety but... Read more
Incident date: Feb 26, 2025
I got my car serviced at BMW of Tucson in 2022 and they ruined the electrical in my car. Additionally, they might have created another key. I also noticed that my software was downgraded by them and the alarm stopped working correctly.
Crash
Incident date: Nov 18, 2024
I was driving in I-694 to dealer for a scheduled oil change when all of the warning lights came on at once and I lost ability to accelerate. This was frightening and dangerous. I was surrounded by many vehicles, including semis. There were no advanced warnings. The dealer diagnosed turbo and engine failure. I brought the vehicle to an independent mechanic for a second opinion, and he stated t... Read more
Incident date: Dec 20, 2020
My SVC4wheel is unavailable temporarily service needed is on been on since I got jeep recently I was thrown into a ditch and wasn't able to control the jeep due to no 4 wheel drive but my stability control is tied to that. And I believe it is part of the recent ptu recall jeep just had from 2017-2019 jeep Cherokee. I have exact same issue. My jeep acts like it wants to always stall which is part o... Read more
Crash