Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 519 complaints for RIVIAN
Incident date: Sep 26, 2025
Coolant temperature warning and sudden engine shutdowns. This has occurred multiple times in 3 months. started when car was at 50K miles. we have been unable to control the vehicle in traffic when this happens. Dealership (Dave Denis jeep-Dayton, Ohio) was unable to find a problem.
Incident date: Sep 26, 2025
Coolant temperature warning and sudden engine shutdowns. This has occurred multiple times in 3 months. started when car was at 50K miles. we have been unable to control the vehicle in traffic when this happens. Dealership (Dave Denis jeep-Dayton, Ohio) was unable to find a problem.
Incident date: Jul 19, 2025
We (wife and I) are the owner of a 2022 Genesis GV70. The vehicle has had multiple dangerous incidents affecting steering and driver control. Most recent event (dated 9/11/25): While driving at ~30 mph on city streets, an alarm sounded, the steering suddenly became very stiff, and the word “Emergency” appeared on the dashboard. This condition lasted briefly but made steering extremely difficu... Read more
Incident date: Jul 19, 2025
We (wife and I) are the owner of a 2022 Genesis GV70. The vehicle has had multiple dangerous incidents affecting steering and driver control. Most recent event (dated 9/11/25): While driving at ~30 mph on city streets, an alarm sounded, the steering suddenly became very stiff, and the word “Emergency” appeared on the dashboard. This condition lasted briefly but made steering extremely difficu... Read more
Incident date: Aug 30, 2025
Power steering is sticking. This requires me to use additional force and thereby resulting in over correction. This has caused unintentional swerving into the adjacent lane nearly hitting other vehicles. Seems to be intermittent, but this has happened on numerous occasions. I see there is a currently an investigation into this matter and want you to be aware this is happening on 2019 vehicles a... Read more
Incident date: Aug 31, 2025
I see that there are recalls for the center cluster on the dash for jeeps like mine from 2018 through 2022 or 2024 but mine has is not included in that recall however mine is now out According to our mechanic I have a black screen cannot see if I have gas or if my vehicle is overheating, cannot see any of the warning signals. Please advise why my jeep is not included in that recall. Mine is a 2020... Read more
Incident date: Aug 31, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at 35 MPH, the vehicle stalled and jerked while attempting to accelerate. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was contacte... Read more
Incident date: Aug 31, 2025
The contact owned a 2014 Kia Optima. The contact stated that after her daughter had parked the vehicle and shut off the engine, a fire had started under the hood as she exited. No warning lights illuminated. There was no odor or strange sound during the failure. The local fire department had arrived on scene to extinguish the fire. The local fire department deemed that the cause of the fire was st... Read more
Fire
Incident date: Sep 3, 2025
The LKAS camera stopped working and it won’t allow any of the connected systems to operate including ACC, emergency brake assist, cruise control, etc.
Incident date: Aug 10, 2025
Shift to park message displays more and more frequently. Have to spend a couple minutes each time messing with the shifter to be able to turn my car off. Dealer says it is not covered under standard warranty, but I'm not paying out of pocket for a known GM issue. This should be moved up to a recall as it seems to happen more often than NOT and prevents the vehicle from powering off
Incident date: Mar 29, 2025
door mechanisms do not disengage if something becomes trapped between the handle and the door when auto-locking. Hands and fingers can become pinched or trapped, posing a risk of injury, particularly to children.
1 injured
Incident date: Aug 13, 2025
A-PILLAR APPLIQUE TRIM on both sides of windshield have blown off in traffic. Water is getting vehicle.
Incident date: Aug 31, 2025
My 2023 Nissan Rogue is currently at the Avondale Nissan Dealership in Avondale, AZ. I have been taking it between service appointments and the check engine and recall for the pass 4 Months then a week ago it stop while driving to my mailbox and acted like it was in an accident. Each time I have taken to the dealership they stated it unfortunate would have to wait until something worse happen beca... Read more
Incident date: Aug 31, 2025
My 2023 Nissan Rogue is currently at the Avondale Nissan Dealership in Avondale, AZ. I have been taking it between service appointments and the check engine and recall for the pass 4 Months then a week ago it stop while driving to my mailbox and acted like it was in an accident. Each time I have taken to the dealership they stated it unfortunate would have to wait until something worse happen beca... Read more
Incident date: Aug 31, 2025
My 2023 Nissan Rogue is currently at the Avondale Nissan Dealership in Avondale, AZ. I have been taking it between service appointments and the check engine and recall for the pass 4 Months then a week ago it stop while driving to my mailbox and acted like it was in an accident. Each time I have taken to the dealership they stated it unfortunate would have to wait until something worse happen beca... Read more
Incident date: Aug 10, 2025
Phantom braking at speed: I have experienced more than one alarming instances of "phantom braking at speed" where the vehicle unexpectedly brakes, all wheels locked, and violently skids on the pavement. This is a very alarming occurrence to driver and passengers as well as to drivers of other nearby vehicles. Specifically, this first occurred without warning on [XXX] on [XXX], traveling at 30 mp... Read more
Incident date: Aug 29, 2025
The backup camera is dysfunctional. It shows an inverted, upside-down image, sometimes it is just black or unavailable, it is glitchy. It is available for inspection upon request. The errors have made it unsafe to backup or see oncoming (from the rear) traffic. It is a known issue with a known recall. It is still ongoing with no solution "parts are not available" - for an unreasonable amount of... Read more
Incident date: Aug 15, 2025
The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the instrument cluster screen malfunctioned and turned black or flickered off and on. Additionally, the headlights, turn signals, and brake lights intermittently failed to operate as needed. The transmission and check engine warning lights were illuminated. The cause of the failures was not yet determined. Th... Read more
Incident date: May 14, 2025
Airbags didn’t deploy. Causing a head injury as my head hit the steering wheel.
Crash
1 injured
Incident date: May 14, 2025
Heard loud clunk from passenger rear of vehicle, then started hearing binding clunk noise from rear when going over bumps or turning at certain points. Inspection of rear suspension area on rear passenger side revealed a sub-frame that had rusted to the point a suspension part had broken from the frame and was sitting in a hole in the sub frame instead. Surrounding areas of undercarriage not rust... Read more
Incident date: May 14, 2025
Paint on our Pearl White 2016 Sorento is beginning to delaminate on the front of hood and the two pillar posts. It began as a small bubble and continues to spread and chip off. Several quarter-sized spots now and two hand-sized places.
Incident date: Jul 28, 2025
The contact owned a 2020 BMW X3. The contact stated that while her husband was driving 10-15 MPH in a parking lot and attempting to make a turn, the brake pedal was depressed, but the pedal travelled down to the floor, and the vehicle failed to respond. Additionally, the steering wheel seized, and the accelerator pedal was depressed, but the pedal travelled down to the floorboard, and the vehicle ... Read more
Crash
Incident date: Jul 28, 2025
Sun roof spontaneously combusted outward. I brought the vehicle to the Dwight, IL Ford Dealership where I purchased it from. The service department there said that they had never seen anything like this before, and that the sun roof combusted upwards away from the car. Had I not had the cloth screen closed beneath the sunroof, the glass would have came back down on my child and I.
Incident date: Jul 28, 2025
The contact owns a 2012 Chevrolet Malibu. The contact stated that while driving at an undisclosed speed, the vehicle briefly lost motive power and came to a complete stop. The vehicle returned to normal functionality, but the failure became a regular occurrence. The contact stated that the ESC warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure ... Read more
Incident date: May 14, 2025
Air bag light turned on June 2025. Could not be reset. Had local shop read the code. Driver's side air bag, likely clock spring. Brought it to the dealership after a month wait for appointment. It was confirmed that it was the Clock Spring and replaced. This is not a wear part. Research shows a very common issue with other kia and hyundai makes and models of a similar age that were actively reca... Read more
Incident date: Feb 28, 2025
Purchased above vehicle on 7/12/25. Was advised no towing for 1st 500 miles. At 712 miles, I hooked my fishing boat up to the truck to go fishing. Initially, truck did not recognize my boat trailer lights (marker and tail lights). My previous truck was a 2023 Ram 2500 rebel that never had an issue with connecting my boat trailer electrical system. All lights worked as should. I still have the... Read more
Incident date: Jun 2, 2025
The contact owns a 2015 Buick Encore. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. In addition, the steering wheel seized. The traction control warning light and the power steering warning light was illuminated, and the message to “Contact Dealer for Service” was displayed. The vehicle was to... Read more
Incident date: Jun 23, 2025
Auto Hold/EPB lights come one while driving. Deactivates cruise control of on. Turns off auto hold. Ongoing issue with many reports but no recall or dealership knowledge. Ongoing issue since purchase.
Incident date: Jul 17, 2025
The vehicle is experiencing multiple active safety system failures, severely impacting driver control and passenger protection. The most critical issue is a persistent SRS airbag malfunction warning, along with the system failing to detect that the seatbelt is buckled, even when properly latched. This disables key safety systems such as airbags and seatbelt pretensioners. The vehicle also suffer... Read more
Incident date: Jul 30, 2025
I have been experiencing a recurring issue with my new CR-V. Since I purchased it, water has been leaking into the vehicle during heavy rain. The leak occurs inside the car, at the lower left corner near the driver's side. I have brought the vehicle twice to the local Honda dealership, but they have been unable to identify or resolve the issue.
Incident date: May 26, 2025
The Rear License Plate Light bulb (right) was out and I went to have the bulb replaced. I was quoted over $1100 from the dealer, as the LED racetrack lighting was not properly sealed and is collecting water. The collection of water within the light compartment has caused corrosion within, and the wiring to disintegrate. This is a commonly known, yet not addressed safety issue by DODGE. My v... Read more
Incident date: Jul 21, 2025
The contact owns a 2022 Honda Accord. The contact stated while was driving 65 MPH, the infotainment system engaged functions independently. The contact stated that the infotainment system touchscreen had failed to engage the desired function and would engage other functions unintendedly. The vehicle was taken to a dealer where it was diagnosed that the infotainment system needed to be replaced. Th... Read more
Incident date: Jul 27, 2025
I was going to pass someone and as I was speeding up the check engine light came on. I pulled over and there was nothing wrong with the truck. Months later there was a warning that came up on the dash it said something about shifting and i was to park the truck. I took it to a transmission shop, come to find out that the shifting sensor had went out. They cleared the check engine light and it came... Read more
Incident date: Jul 27, 2025
I was going to pass someone and as I was speeding up the check engine light came on. I pulled over and there was nothing wrong with the truck. Months later there was a warning that came up on the dash it said something about shifting and i was to park the truck. I took it to a transmission shop, come to find out that the shifting sensor had went out. They cleared the check engine light and it came... Read more
Incident date: Apr 30, 2025
On 7/26/2025 approximately 8:30pm (PDT), driving south on CA I-880 in third lane from right traveling at approximately 50mph when vehicle engine died and went into neutral gear. Dashboard alert indicated to press start engine button, but would not start. Managed to maneuver vehicle to right shoulder amid rush hour traffic. Fortunately, a CA Highway Patrol officer saw us and was able to render a... Read more
Incident date: Apr 30, 2025
Hybrid electric system warning light on while driving with my family on the highway, difficulty with the rear seat headrests, fresh engine oil residue on the underbody. On two occasions, the vehicle remained on and was unresponsive, and all the lights on the dashboard came on, displaying lights and warnings for faults in the hybrid system and battery. It didn't respond when I tried to turn it off.... Read more
Incident date: Jul 22, 2025
The contact owns a 2015 Ford Fusion. The contact stated that while attempting to shift out of park, the transmission failed to shift out of park. The vehicle was towed to the dealer, who diagnosed that the gear shifter had failed. The VIN was included in an unstated recall and the vehicle had been repaired. The contact stated that approximately 1-2 years and 20,000 miles later, the failure reoccur... Read more
Incident date: Jul 22, 2025
The contact owns a 2022 Ram 1500. The contact stated that while reversing, the rearview camera image was blue, and the message "Camera Unavailable" was displayed. The contact stated while driving 25 MPH, the vehicle made abnormal knocking sounds and stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure persisted. The contact was able to pull into a gas st... Read more
Incident date: Jul 22, 2025
The contact owns a 2022 Ram 1500. The contact stated that while reversing, the rearview camera image was blue, and the message "Camera Unavailable" was displayed. The contact stated while driving 25 MPH, the vehicle made abnormal knocking sounds and stalled. There was no warning light illuminated. The vehicle was restarted; however, the failure persisted. The contact was able to pull into a gas st... Read more
Incident date: Jul 15, 2025
The steering felt loose as if the car can loose control
Incident date: Jul 4, 2025
I recently purchased my Mercedes from Auto Boutique in Pearland, Texas (713) 352-0777. 1.The vehicle's air suspension system is constantly grinding, and moving/adjusting while being driven. It feels like the vehicles fame is off balance. 2. The back camera system does not work unless the radio is turned on; which is very alarming not to mention dangerous. 3. All the tires are registering impro... Read more
Incident date: Jul 3, 2025
Rear view Camera not displaying when put in reverse frequently or camera displaying but goes blank in the middle of backing up. This has been occurring for at least 3-4 months. It is very frightening as it takes my mind a second or two to comprehend the rearview camera has gone blank in the middle of backin up. The camera does not always have a problem but is too frequent. I have been I’ll so ha... Read more
Incident date: Jun 24, 2025
My Vehicle was at the dealer for service in March of 2025. At that time they performed RECALL 23-008 although the vehicle did not have issues with the idle stop system. Since some time in June, at multiple occasions, the vehicle shifted to Park on its own when restarting from idle stop. Last night, the vehicle fully shut off and lost all electrical power when restarting from idle stop leaving me s... Read more
Incident date: Mar 28, 2025
Bought a 2022 Nissan Rouge on 9/2024 from Car Dealer. In November 2024, the car would not start. Jump start worked so we thought it might be battery related so bought a New Battery. AND Took it back to the dealer in the same month November 2024 as i was worried about the car shutting down in the middle of the highway and can't restart. DANGEROUS. The Car Dealer did an inspection(or so they sai... Read more
Incident date: Jun 6, 2025
Adaptive cruise control does not work, Forward collision warning does not work, pedestrian emergency braking does not work, auto emergency braking does not work among other non safety issues. Dealer is aware and has ordered a new infotainment system which controls all these safety features but is unable to get it from the manufacturer for the last 6 months. This system did not work from the day... Read more
Incident date: Jun 6, 2025
While exiting an interstate, the van felt like it had popped out of gear and lost power, and the instrument cluster had the message "Stop safely, vehicle will shut off soon." I was in the middle of three lanes on the ramp, and due to traffic and no shoulder I was unable to stop off the side of the road. The van died at the top of the ramp at the traffic light, causing a risk of being rear-ended by... Read more
Incident date: Jun 6, 2025
Today 6/16/2025 I’m having trouble turning to the right and left leaving from a stop sign we checked to be sure power steering fluid is full and it is. The person who checked the power steering fluid level, said that there is rubber grommets under the hood with the suspension and staring that look like they are all decayed or dry rotted. I have not had a problem with it breaking yet, but I’m s... Read more
Incident date: Jun 6, 2025
While exiting an interstate, the van felt like it had popped out of gear and lost power, and the instrument cluster had the message "Stop safely, vehicle will shut off soon." I was in the middle of three lanes on the ramp, and due to traffic and no shoulder I was unable to stop off the side of the road. The van died at the top of the ramp at the traffic light, causing a risk of being rear-ended by... Read more
Incident date: May 28, 2025
Code p0014 indicates that the Bank 1 exhaust camshaft position timing was advanced beyond limits for a pre determined period of time.
Incident date: May 28, 2025
Code p0014 indicates that the Bank 1 exhaust camshaft position timing was advanced beyond limits for a pre determined period of time.