Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 519 complaints for RIVIAN
Incident date: Dec 23, 2025
As I was driving my vehicle to my residence, the car lost all power. The engine remained ‘on’, and the engine revved if I pushed the gas pedal, but there was zero acceleration. Fortunately I was able to maneuver/coast to a side street and stop my vehicle safely. I also felt fortunate that no car was following closely behind me which could have created a potential rear-end collision threat. I h... Read more
Incident date: Dec 6, 2025
I am writing to formally express my frustration regarding the ongoing issues with my vehicle. The vehicle continues to overheat, the check engine light repeatedly comes on, and it has cut off unexpectedly. The tire air pressure sensors as well.These issues have persisted despite multiple repair attempts. I initially brought the vehicle to the dealership in December 2024, and again in March 2025 an... Read more
Incident date: Nov 27, 2025
All 2020 through 2022 Kia Nightfall Edition vehicles (top-trim packages) are experiencing premature and widespread exterior trim fading, indicating a manufacturing or material defect rather than normal wear and tear. This issue is consistent across multiple model years, strongly suggesting a systemic problem with the product used on these vehicles. Despite repeated complaints, Kia has not issued a... Read more
Incident date: Nov 27, 2025
I am reporting a repeated transmission failure involving my 2017 Ford Edge (VIN: [XXX] ). The vehicle has had multiple transmission replacements performed by an authorized Ford dealership (Barbara Dyson Ford). Each replacement has been faulty, and the most recent transmission is now failing again. The vehicle currently has worsening transmission issues, making it unreliable and unsafe to drive. Th... Read more
Incident date: Nov 27, 2025
I was driving going 60 mph on the highway when then I felt as I was sliding on as in the rear when my steering wheel immediately shifted right hard . I was able to pull over safely without causing an accident . My steering where was a quarter turned to the right while my car was still driving straight. Due to excessive rust from an unknown source my control completely snapped in half while the veh... Read more
Incident date: Dec 25, 2025
Rear window shattered with no impact marking first time. Second time was shattered in two separate areas with glass shards outside of the car.
Incident date: Nov 12, 2025
Driving on the freeway going approx 70 MPH and the ABS warning light, and Stabilitrak warning light suddenly turned on. I’m sure you can imagine how panicked I was going that fast on the freeway and having my brake warnings suddenly turn on. Especially with my entire family in the vehicle with me at the time. Could feel a difference when I was attempting to brake and exit the freeway. Had to... Read more
Incident date: Dec 2, 2025
CV axel clicking when turning. Most noticeable when outdoor temperature is cold. Also when applying right turn signal and making the turn. After making the turn when the switch goes back to neutral it will bump on the left turn signal and it will signal 3 times causing confusion to other drivers.
Incident date: Dec 2, 2025
I had 5 recalls completed at the MB Sprinter dealership in Pleasanton CA on 11/06/2025. Had hardly driven it 100 miles or 5 times since then when I noticed it was not always going into park. One recall had to do with not going in park when you push park button while foot on brake. I was not having that problem until the MB Sprinter dealership did the recall work. Now every 5th time or so it does n... Read more
Incident date: Nov 28, 2025
Dealer will not remedy the recall of potential battery fire
Incident date: Nov 28, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC). However, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, an abnormal audible alarm was coming from the vehicle. The contact stated that the abnormal sound was more frequent during inclement weathe... Read more
Incident date: Nov 28, 2025
2019 BMW X3 with operable sunroof. Significant leakage occurred in front and rear of car risking electrical failure and therefore accident. Dealer denies that this is a problem and Bmw takes no responsibility for what is a hidden defect of the drainage system for the sunroof. Hundreds of individuals have the same exact problem. Hundreds are automatically denied any assistance or responsibility b... Read more
Incident date: Nov 25, 2025
Making a right turn from a stop. I pressed the accelerator and the vehicle barely moved. Cars were coming in my direction and I had to move. I let off the accelerator quickly pressed the accelerator again. The vehicle did start moving at normal rate. This first attempt was very concerning and almost caused me to get in an accident.
Incident date: Nov 13, 2025
While driving in bumper-to-bumper traffic, my vehicle suddenly lost all engine power, the accelerator became unresponsive and the dash indicated "press start". There were no warning lights, no messages, and no prior symptoms before the failure occurred. I was in an active traffic lane when this happened, which immediately placed me and others at risk of being rear-ended. After several seconds, and... Read more
Incident date: Nov 16, 2025
Version, perfectly formatted, non-repetitive, and aligned with the newest updates (vehicle still in shop, engineering cannot fix, extended delays, failed module replacement). Yes, use today’s date (Nov 21, 2025) as the incident date. ⸻ ✅ Complaint #7 – NHTSA 900-Character Version (Copy/Paste Ready) Incident Date: 11/21/2025 After a dealership-installed replacement of the IPMA/Front Came... Read more
Incident date: Nov 16, 2025
Borescope inspection of the engine shows multiple signs of internal mechanical failure involving oil control, piston ring integrity, coolant intrusion, and cylinder wall damage. Excessive oil buildup is visible above the oil control ring, far beyond what is expected at 59k miles. Cylinder walls show heavy polishing where cross-hatching should be visible, indicating loss of lubrication and abnormal... Read more
Incident date: Nov 16, 2025
Borescope inspection of the engine shows multiple signs of internal mechanical failure involving oil control, piston ring integrity, coolant intrusion, and cylinder wall damage. Excessive oil buildup is visible above the oil control ring, far beyond what is expected at 59k miles. Cylinder walls show heavy polishing where cross-hatching should be visible, indicating loss of lubrication and abnormal... Read more
Incident date: Oct 5, 2025
Tesla full self driving software malfunctioned and turned into oncoming traffic lanes instead of crossing over to the correct opposite side of the roadway. This occurred after getting off a on ramp in Ukiah, California around 2am Nov 15, 2025. This could have put others in serious danger if there were cars coming in the oncoming lanes heading in the different direction. The problem has not been re... Read more
Incident date: Nov 11, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available and were expected to arrive in the first quarter of 2026. The contact stated that the manufacturer had exceeded a reasonable amo... Read more
Incident date: Nov 11, 2025
1) Electrical display goes off on its own. While car in motion and driving,Distract me while I’m driving. 2) car does not start. AAA came to jumpstart, but no luck main battery under the car not responding defective battery. 3) fuel system not working properly cannot fill up the car all the way with hydrogen, it’s giving me 180 miles to maximum of 200 miles to drive ,Car slowed down on it’s ... Read more
Incident date: Nov 11, 2025
1) Electrical display goes off on its own. While car in motion and driving,Distract me while I’m driving. 2) car does not start. AAA came to jumpstart, but no luck main battery under the car not responding defective battery. 3) fuel system not working properly cannot fill up the car all the way with hydrogen, it’s giving me 180 miles to maximum of 200 miles to drive ,Car slowed down on it’s ... Read more
Incident date: Nov 11, 2025
While driving on the parkway with my child and younger cousin in the vehicle, the car unexpectedly began to decelerate without warning. I safely pulled over to the side of the road and turned the vehicle off. When attempting to restart it, the engine would not crank or turn on. Moments later, smoke began to appear from under the hood. Additionally, the engine, battery, and oil warning lights illum... Read more
Incident date: Jul 8, 2025
On 08/15/2025 I started the vehicle and heard a ticking noise that lasted for 3 seconds and stopped. The same noise happened when I would start the car in the mornings. It never lasted more than 3 seconds and I wasn't too sure what the noise was. There was no engine lights that came on so I wasnt too worried about it. On 8/21/2025 my husband went to the store and when he came back the car shut off... Read more
Incident date: Nov 1, 2025
Vehicle started to violently lurch when shifted into drive. A week later loud clunking sound also started when shifting into drive. Sometimes would not go into drive and had to use manual 1st, 2nd, etc. Reverse was fine, no issues. No dash lights ever came on. Auto parts store had error code P0722. Have a diagnostic appt in a week at local Hyundai dealer. We may attempt to replace input/output sp... Read more
Incident date: Oct 27, 2025
P052e common crankcase ventilator issue mercedez extended warranty for later models for this same consistent issue in all the cars excluding 2014 starting at 2015 vehicles making us pay over $2000 for a fix supposed to be free being that it's all mercedes even the year before Should be a recall along with the hundreds of thousands of people with same issue online same car.
Incident date: Oct 11, 2025
The contact owns a 2019 Chevrolet Equinox. The contact stated that while depressing the brake pedal, there was an abnormal grinding sound coming from the rear brakes. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that the rear brake pads and rotors needed to be replaced. The contact completed the work h... Read more
Incident date: Oct 11, 2025
On 10-23-25 my son pushed the button at the bottom rear of the drivers seat that moves the seat forward when using the stow-n-go feature. I was in the seat at the time and had just seconds to react. I pushed the Driver 1 setting on the door and it reversed the action. If I hadn't, would I have been crushed into the steering wheel or would the air bag have gone off? What if I hadn't set up that... Read more
Incident date: Oct 11, 2025
There are multiple reports across North America and Canada about 2018 Toyota C-HR Transmission making noise because of the bearing failing. Canada already issues a Warranty Enhancement Program (WEP) to offer owners of this vehicle at no cost to help them get a repair and replacement of the transmission because this is a high value repair cost at around $5,000-$10,000. I hope you can do something ... Read more
Incident date: May 5, 2025
The engine and fuel pump system failed while driving the vehicle. It is available upon request to inspect. I just towed it to the shop today on 10/22/25 to get a full inspection. My sister and I were put at risk while driving towards a hill in San Francisco. It was on a busy main road when suddenly the vehicle began to jerk and thud back and forth. While I pushed the gas pedal, I began to question... Read more
Incident date: Jun 5, 2024
My Nuna rava was part of the recent recall that happened. The company offered remedy kits to replace the seat fabrics as well as tools to clean where the harness straps tightened/loosened. We received the remedy kit in March after waiting 3 months for the kits to be available. I followed the instructions for cleaning of the car seat and installation of the new cover. My child’s safety was put a... Read more
Incident date: Jun 5, 2024
My Nuna rava was part of the recent recall that happened. The company offered remedy kits to replace the seat fabrics as well as tools to clean where the harness straps tightened/loosened. We received the remedy kit in March after waiting 3 months for the kits to be available. I followed the instructions for cleaning of the car seat and installation of the new cover. My child’s safety was put a... Read more
Incident date: Jun 5, 2024
My Nuna rava was part of the recent recall that happened. The company offered remedy kits to replace the seat fabrics as well as tools to clean where the harness straps tightened/loosened. We received the remedy kit in March after waiting 3 months for the kits to be available. I followed the instructions for cleaning of the car seat and installation of the new cover. My child’s safety was put a... Read more
Incident date: Oct 16, 2025
Power steering assist fault and service advance trac alerts came on in the dashboard when car was cranked up to drive. I was unable to turn the steering wheel easily and the vehicle was difficult to steer. My safety and the safety of others would be put at risk when attempting to drive the vehicle because the steering wheel locked up and was very difficult to turn. I happened to be at a Firestone ... Read more
Incident date: Oct 16, 2025
Power steering assist fault and service advance trac alerts came on in the dashboard when car was cranked up to drive. I was unable to turn the steering wheel easily and the vehicle was difficult to steer. My safety and the safety of others would be put at risk when attempting to drive the vehicle because the steering wheel locked up and was very difficult to turn. I happened to be at a Firestone ... Read more
Incident date: Aug 8, 2025
My airbag malfunction light appeared on the dashboard. Once the light appeared, the HORN STOPPED WORKING, a safety hazard that caused me not to be able to drive my vehicle for over a year due to the risk! I took the vehicle to the Mercedes-Benz dealership, 200 S Pickett St, Alexandria, VA 22304, and was told that the recall was closed and that they could not assist me. I was advised to contact NHT... Read more
Incident date: Oct 15, 2025
Truck shut off as I was driving. NO Warning. On a hill poor visibility Gratefully no injury. Required tow truck to dealer. Just received statement REPLACED FUEL CONTROL MODULE. Vehicle has 14000 miles Cost was covered by warranty but this should not have happened! Warranty does does not cover how shaken as I am a senior driver trusting this truck.
Incident date: Oct 16, 2025
I am made a formal demand for reimbursement of repair costs I incurred due to a known and recalled defect in my 2019 Ford F-150 3.5L EcoBoost (VIN: [XXX] ). Ford issued an official safety recall for defective cam phasers on this vehicle, classified under NHTSA Campaign Numbers 21B10, 21N03, and 21N08. These recalls specifically addressed the cam phaser rattle and required PCM reprogramming to adj... Read more
Incident date: Oct 5, 2025
In the middle of driving, with the new update alert of Uconnect Box (I wasn't updating the Uconnect), the car suddenly stops in the middle of the road and told me to shift to P (Parking) to Start while I am on D (Driving Mode), then, lost power and stopped. After turned it all the way off and back on, the CEL came on. The car would drive, proceeded on and within a few minutes, it did it again. L... Read more
Incident date: Oct 7, 2025
While driving, all of the lights started flashing and was told to shift into park right away and the car stopped and turned off
Incident date: Sep 24, 2025
The transmission failed while driving down the road. The vehicle jumped gears while traveling at approximately 30 miles per hour. My husband was luckily able to maneuver it to a safe location, but almost wrecked in the process of it jumping gears while we were accelerating with the flow of traffic. The problem has been confirmed by the Ford Dealer- the transmission failed and has grinded up clutch... Read more
Incident date: Sep 24, 2025
2020 Toyota Camry 8 speed transmission hesitant and jerking This has led to me being unable to avoid accidents. It is unsafe to accelerate to avoid bad situations. Car has been back to Toyota and they can’t find the cause of the issue but have been able to reproduce it.
Incident date: Oct 4, 2025
“My vehicle has repeatedly lost electric power steering while driving, and I get warnings for Stabilitrak, traction control, and ‘Service Power Steering – Drive with Care.’ Restarting the vehicle temporarily clears the issue, but it keeps happening.”
Incident date: Sep 18, 2025
Multiple instances of emission system warning/stop start failure warning alerts.Warning lights will randomly go off then back on. Replaced sensor and it failed within a month. Truck has under 21000 miles.
Incident date: Sep 18, 2025
Multiple instances of emission system warning/stop start failure warning alerts.Warning lights will randomly go off then back on. Replaced sensor and it failed within a month. Truck has under 21000 miles.
Incident date: Sep 30, 2025
The car will randomly jump, buck, engine accelerate . Even if I brake or put in park when engine on, it still bucks and feels like it wants to accelerate. Also when I want to accelerate and push on gas(like when I stop at stop sign and it’s my turn to go) it will randomly just buck and feels like it wants to stall, in middle of me trying to go into traffic . I’m afraid that if a person walks ... Read more
Incident date: Sep 30, 2025
Blind Spot Alert Unavailable. Service Required. Randomly occurs with potential for accidents while changing lanes. Dealer confirmed event but was unable to resolve. Appears many Promasters since 2021 experience same problem.
Incident date: Oct 3, 2025
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the local dealer was contacted and informed the contact that parts were not yet available. The dealer sent a mechanic to the residence to check on the A-pillar trim pieces after the contact complained. The mechanic was advised that the trim pieces were loose. The conta... Read more
Incident date: Oct 3, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 20 MPH, the vehicle shuddered and occasionally jolted while the accelerator pedal was depressed. The contact stated that there was an abnormal fue... Read more
Incident date: Oct 1, 2025
The contact owns a 2019 Toyota 4Runner. The contact stated that while driving at an undisclosed speed, the instrument cluster displayed a blank screen. The contact stated that the failure also occurred while reversing. In addition, the radio volume independently adjusted up and down independently, and independently powered off independently. The vehicle was not diagnosed or repaired by an independ... Read more
Incident date: Sep 26, 2025
The dashboard lights, HUD and exterior lights all have been turning off for 4-5 seconds every 6-8 weeks for the last 14-15 months. The brake and accelerometer remain active but because of the situation it presents every time, all that can be done is stray straight and try to look for a safe lane change.